exp.o Transportation Help -...

exp.o® Transportation Help

Table Of Contents Transportation Help.............................................................................................................. 1 Welcome To Transportation Help........................................................................................... 1

What's in Transportation Help? .......................................................................................... 1 Other Options in Transportation Help ................................................................................. 1 General Shipment Tracking................................................................................................ 2

General Shipment Tracking Overview..................................................................................... 2 Enhanced Shipment Status Descriptions................................................................................. 4 General Shipment Searches .................................................................................................. 5 Advanced Shipment Searches................................................................................................ 8 Multiple Shipment Searches ................................................................................................ 10 Understanding Shipment Results ......................................................................................... 12

Events ........................................................................................................................... 12 References ..................................................................................................................... 12 Orders ........................................................................................................................... 13 Container Details ............................................................................................................ 13 Client Details .................................................................................................................. 13 Entry Details................................................................................................................... 13 Images .......................................................................................................................... 14 Status Reports................................................................................................................ 15

Status Reports Overview..................................................................................................... 15 Where are the Status Reports located? ............................................................................. 15 What to remember before running a status report... .......................................................... 15 What can you do with results from a status report? ........................................................... 15

At Origin Status Reports ..................................................................................................... 16 In Transit Status Reports .................................................................................................... 17 At Destination Status Reports.............................................................................................. 18 Index................................................................................................................................ 19

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Transportation Help

Welcome To Transportation Help Transportation Help > Welcome to Transportation Help

The Transportation section of exp.o® Help attempts to answer any questions you may have about the following:

• Shipment tracking - General, Advanced, and Multiple • Status reports • Truck shipments

What's in Transportation Help?

You will find the following types of information within the Transportation section: • Overviews of each search page • Field descriptions • Procedures on how to perform specific searches • Descriptions of the results you receive from a search

Other Options in Transportation Help

Check out the FAQs page to see if your question has already been answered. Remember, you can use the Search and Index tabs to help you find a specific keyword or topic.

© 2006 Expeditors International of Washington, Inc. This information may not be reproduced in any form without advance written consent of an authorized officer of the

copyright holder. | 1

Transportation Help

General Shipment Tracking

General Shipment Tracking Overview Transportation Help > General Shipment Tracking Overview

All exp.o® users have the ability to perform a General Shipment Search. Additionally, you can use any shipping related reference number or customer related reference number for searching. Table 1 below displays the fields that are identified by exp.o as reference numbers.

Reference Type Example

Container Number ABCD1234567

Customs Entry Number 231-1234567-8

Commercial Invoice Number 1234

Purchase Order Number 1234567

Part/SKU Number sku123, 12344, 123-456

Department Code 0003, client specific

Item Number client specific, alpha/numeric Table 1. Reference number types available for general searching.



Transportation Help

Status Designations

Transportation Help > Status Designations

There are six status designations that Expeditors uses to describe the location of your shipment in the shipping cycle - see the table below for details.

Status Definition

1. Not On Hand The Origin office has been informed of the shipment, but has not received the freight.

2. On Hand Your freight has arrived at the origin and is pending shipment.

3. In Transit Your freight is moving from the origin to the destination.

4. Arrived, Not Released The shipment has arrived at the destination office, but has not cleared Customs.

5. Released By Customs Customs has released your freight.

6. Delivered Expeditors has delivered the freight to the consignee.

Table 1. Status Designations.



Transportation Help

Enhanced Shipment Status Descriptions exp.o uses status descriptions to describe the location of your shipment in the shipping cycle. The wording for each shipment status has been improved to provide you with greater detail. For example, a shipment that used to have a status of 'In Transit' may now be 'In Transit, Docs Received at Destination.' The table below lists each previous status description with its possible replacements.

Old Status Description New Status Description Not Onhand Booked Not Onhand Documents Received Onhand Pending AES Declaration Onhand Freight Received Onhand Freight & Docs Received Pending Export Ready for Transport In Transit In Transit In Transit In Transit, Docs Received at Destination In Transit Cleared for Import, not Arrived Arrived, not Released Arrived Port of Entry, not Cleared for Import Arrived, not Released Arrived, Docs not Received at Destination Arrived, not Released Arrived, not Cleared for Import Released Notified for Pickup Released Arrived & Cleared, Pending Release by Carrier Released Ready for Delivery Pending Delivery Out for Delivery Delivered Services Completed: Confirmed on Board Delivered Services Completed: Arrived at Destination Delivered Services Completed: Documents Turned Over Delivered Services Completed: Trucker Notified Delivered Services Completed: Delivered Delivered Services Completed: Customs Cleared Delivered Services Completed: Picked Up Delivered Services Completed: AES Declaration Accepted

Table 1. Comparison of old and new status descriptions.



Transportation Help

General Shipment Searches Transportation Help > General Shipment Searches

exp.o® allows you to track a shipment by using nearly any type of reference number. For example, you can track a shipment by it's Air Waybill Number, House Bill Number, or Ocean Container Number. You can begin tracking your shipment from the exp.o Home page or from the Shipments section.

To track a shipment:

1 On the exp.o Home page, enter your reference number in the Reference Number field and then click Search. View Figure 1. Tracking a shipment from the exp.o Home page.

2 While the system searches for your reference number, you can do any of the following:

1. Wait until the system completes the search and displays your results. 2. Click Continue to tend to other tasks in exp.o while this report is

processing. This is a good option if your search is going to take a while. 3. Click Cancel Report if you no longer wish to continue.

View Figure 2. Example of exp.o processing your request.



Transportation Help

3 Once your search has finished processing, exp.o will display the results. At this point, you can view the data, print, extract, and save. If the reference number you submitted returned multiple results, you will see a list of results available for you to view. If the reference number returned only one result, exp.o will display the data for that individual result. View Figure 3. Example of a search with multiple results.



Transportation Help

View Figure 4. Example of a search with one result.



Transportation Help

Advanced Shipment Searches Transportation Help > Advanced Shipment Searches

The Advanced Shipment Search option allows you to perform a search without a Reference number. The only information you need to provide is the date type and date range.

To Use the Advanced Shipment Search Option: 1 From the exp.o Home page, click Advanced in the Shipment Search section.

View Figure 1. The Advanced search link.

2 Select a Date Type from the drop-down list. View Figure 2. The Date Type drop-down list.

Note: The Date Type and Date Range fields are the only required fields to perform an Advanced Shipment Search.

3 Enter the Date Range you want exp.o® to search by.

View Figure 3. The Date options: Single, Absolute, and Relative.



Transportation Help

You have three date options:

1. Single Date: Enter a single date for exp.o to search for. You may enter the date manually or by using the calendar pop-up.

2. Absolute Date Range: Enter absolute 'From' and 'To' dates for exp.o to search by. Again, you may enter the dates manually or by using the calendar pop-up.

3. Relative Date Range: Relative date ranges are recommended when creating templates that you plan on either scheduling or running at a later date. Input the 'From' and 'To' dates by selecting values in the drop-down lists.

4 If necessary, you may further filter your search by checking Modes of

Transportation or by providing an Origin/Destination port code.



Transportation Help

Multiple Shipment Searches Transportation Help > Multiple Shipment Searches

The Multiple Shipment Search option allows you search by up to 10 different Reference Type values. When using this method of searching, you must specify what type of Reference Values you are entering (SKU Number, Purchase Order...).

To use the Multiple Shipment Search option:

1 From the exp.o Home page, click Multiple in the Shipment Search section.

View Figure 1. The Multiple shipment link.

2 Select a Reference Type from the drop-down list. View Figure 2. The Reference Type drop-down list.

3 Click Multi to open the window for entering multiple Reference Values, and then input the desired values. View Figure 3. The Multi pop-up.



Transportation Help

Note: You can also type the Reference Value directly in the Refrence(s) field and separate them with a comma. This method may be quicker than opening the pop-up window.

4 Click OK to close the Multi pop-up window, and then click Search.



Transportation Help

Understanding Shipment Results Transportation Help > Understanding Shipment Results

exp.o® displays each category of shipment results in a tab. This allows you to quickly see the data you're interested in.

Events

The Shipment Events section organizes key shipment events by the locations in which they occur. After you click events, all locations where the events occurred are displayed. To view event details, click on one of the locations. Most recent events are located at the top of the list. Each event has a date, description, and comments field. The Comments field is not required and may be blank.

References

The Shipment References section displays all reference types and numbers associated with a specific shipment. Some shipments may have more reference types than others. You can click columns that turn light blue when you roll over them with the mouse pointer. If, for example, you click the Container Reference Number, exp.o will search for related information on that specific container number.



Transportation Help

Orders

Once you are viewing your shipment, you can view every order and item associated with each order. exp.o will display the order number, each item, the quantity, and unit of measure.

Container Details

Once you are viewing your shipment, you can access information regarding the container holding your items. You may click a container number to view additional information about shipments related to the container.

Client Details

Once you are on the Tracking Page you can view details about the client. The Client Details section allows you to access information about the clients associated with the currently selected shipment. Click on the client's name to view their address information.

Entry Details

Once you are viewing your shipment, you can access any entry details associated with it. The Entry Details section displays information about Customs Declarations that have been filed against the shipment. The information is displayed in a hierarchical fashion: the header level of the entry is displayed at the top level, and if you drill into the header, you can view the



Transportation Help

tariff, duty, tax and fee information, and in some cases drill further down to view the invoice and item information that comprise each tariff line.

Images

Some shipments and reports will have images available for you to view. These images are scanned shipment documents from edoc®. edoc is Expeditors' document imaging system that allows users to scan and distribute digital versions of shipment-related documents. If no images are available for your shipment or report, then the Images tab will be unavailable/grayed out.



Transportation Help

Status Reports

Status Reports Overview Transportation Help > Status Reports Overview

exp.o® allows you to run a Status Report on At Origin, In Transit, and At Destination shipments. Please read below to review some general information about running status reports in exp.o.

Where are the Status Reports located?

Status reports are located within the Transportation section of exp.o. To run a Status Report:

1. Select Transportation from the left navigation bar 2. Select Status Reports from the main exp.o window 3. Select the type of status report to run, and then click Search.

What to remember before running a status report...

Please remember that running a Status Report can take quite some time since most status reports display a large amount of data. In some cases, the report can be so large that the data cannot be sent over the Internet. If this occurs, please contact exp.o support so they can make the proper arrangements for you to view the requested information.

What can you do with results from a status report?

With the data you receive from running a Status Report, you can do any of the following: 1. Sort each column to view results in various orders. 2. View details about a specific order by clicking its row. 3. Export that data to a Microsoft Excel®* spreadsheet for various uses. 4. Save the report to your My Reports folder if you need to access it at a later date.

*Microsoft Excel is a registered trademark of the Microsoft Corporation.



Transportation Help

At Origin Status Reports Transportation Help > At Origin

The At Origin Status Report lists all of your shipments being prepared for transit. Each shipment is described by the following:

• a reference number • the time it was received at the origin • its estimated time of departure • the name of the associated shipper, vendor, or consignee

Figure 1. Example of an 'At Origin' status report.



Transportation Help

In Transit Status Reports Transportation Help > In Transit

The In Transit Status Report lists all of your shipments currently in transit to a final destination. Each shipment is described by the following:

• a reference number • its origin and destination • the date it was confirmed on board • its estimated date & time of arrival • the name of the associated shipper, vendor, or consignee.

Figure 1. Example of an 'In Transit' status report.



Transportation Help

At Destination Status Reports Transportation Help > At Destination

The At Destination Status Report lists all of your shipments that have arrived at an Expeditors Destination office. Each shipment is described by the following:

• Reference number of your choice • Origin and destination • Date & time it arrived at an Expeditors destination office • Date & time it cleared Customs • Date & time it was delivered • Name of the associated consignee, shipper, or vendor

Figure 1. Example of an 'At Destination' status report.



Index

A Absolute Date Range................................8 Advanced ............................................1, 8 Advanced Shipment Search

perform ...............................................8 Advanced Shipment Search.......................8 Advanced Shipment Search Option

Use......................................................8 Advanced Shipment Search Option ............8 AES Declaration

Pending ...............................................4 AES Declaration .......................................4 AES Declaration Accepted .........................4 Air Waybill Number ..................................5 All exp.o®...............................................2 alpha/numeric .........................................2 Arrived....................................................4 Arrived & Cleared.....................................4 Arrived Port

Entry ...................................................4 Arrived Port .............................................4 Arrived, Docs ...........................................4 Arrived, Not Released...............................3 At Destination.................................. 15, 18 At Destination Status Report ...................18 At Origin ......................................... 15, 16 At Origin Status Report...........................16 B Board......................................................4 C Cancel Report ..........................................5 Cargo Hold ..............................................4 Carrier ....................................................4 checking

Modes..................................................8 checking..................................................8 Cleared

Import .................................................4 Cleared ...................................................4 Client Details .........................................12 Comments.............................................12 Commercial Invoice Number .....................2 Container Details....................................12 Container Number....................................2 Container Reference Number ..................12 Continue .................................................5 Credit Hold ..............................................4 Customs............................................ 3, 18 Customs Cleared ......................................4 Customs Declarations .............................12

Customs Entry Number ............................ 2 D Date....................................................... 8 Date Range

Enter................................................... 8 Date Range............................................. 8 Date Type

Select.................................................. 8 Date Type............................................... 8 Delivery

Pending............................................... 4 Ready ................................................. 4

Delivery .................................................. 4 Department Code .................................... 2 Destination ............................................. 4 Destination Status Reports ..................... 18 Docs Received......................................... 4 Documents Received................................ 4 Documents Turned Over .......................... 4 E edoc..................................................... 12 edoc®.................................................. 12 Enhanced Shipment Status Descriptions .... 4 entering

Date Range ......................................... 8 entering.................................................. 8 Entry

Arrived Port ......................................... 4 Entry ...................................................... 4 Entry Details ......................................... 12 Events .................................................. 12 exp.o................................... 2, 5, 8, 12, 15 exp.o Home

From..............................................8, 10 On ...................................................... 5

exp.o Home ...................................5, 8, 10 exp.o window........................................ 15 exp.o.................................................... 15 exp.o®.................................... 5, 8, 12, 15 exp.o® Help ........................................... 1 Expeditor's ................................... 3, 12, 18 Expeditors Destination ........................... 18 Expeditors International

Washington ....................................... 12 Expeditors International ......................... 12 Exporting

Pending............................................... 4 Exporting ................................................ 4 F FAQs ...................................................... 1



Index

Freight & Docs Received ...........................4 Freight Received ......................................4 From

exp.o Home ................................... 8, 10 G General ...................................................1 General Shipment Searches

perform ...............................................2 General Shipment Searches ..................2, 5 General Shipment Tracking Overview.........2 H Hand.......................................................3 House Bill Number ...................................5 I Images .................................................12 Import

Cleared ................................................4 Import ....................................................4 In Transit .....................................4, 15, 17 In Transit Status Report .........................17 Inc........................................................12 Index......................................................1 Internet ................................................15 M Microsoft Corporation .............................15 Microsoft Excel.......................................15 Microsoft Excel®....................................15 Modes

checking ..............................................8 Modes.....................................................8 Multi .....................................................10 Multiple ............................................. 1, 10 Multiple Shipment Search

use....................................................10 Multiple Shipment Search........................10 My Reports ............................................15 N New Status Description.............................4 Number...................................................2 O Ocean Container Number..........................5 OK........................................................10 Old Status Description ..............................4 On

exp.o Home .........................................5 On Hand .................................................3 Onhand...................................................4 Orders ..................................................12 Origin .....................................................3 Origin Status Reports .............................16 Origin/Destination

providing..............................................8 Origin/Destination ....................................8

Other Agency Hold .................................. 4 Other Options ......................................... 1 P Part/SKU Number .................................... 2 Pending

AES Declaration ................................... 4 Delivery............................................... 4 Export ................................................. 4

Pending .................................................. 4 Pending Release ...................................... 4 perform

Advanced Shipment Search ................... 8 General Shipment Search...................... 2

perform .............................................. 2, 8 Picked Up ............................................... 4 Pickup .................................................... 4 Please .................................................. 15 Provide

Origin/Destination ................................ 8 Provide ................................................... 8 Purchase Order ..................................... 10 Purchase Order Number ........................... 2 R Ready

Delivery............................................... 4 Transport ............................................ 4

Ready..................................................... 4 receive ................................................... 4 Reference ..........................................8, 12 Reference Number................................... 5 Reference Type

Select................................................ 10 Reference Type ..................................2, 10 Reference Values

type .................................................. 10 Reference Values................................... 10 Refrence............................................... 10 Related Element 1, 2, 3, 5, 8, 10, 12, 15, 16,

17, 18 Relative .................................................. 8 Relative Date Range ................................ 8 Released................................................. 4 Released By Customs............................... 3 run

Status Report..................................... 15 run....................................................... 15 S Search

use ..................................................... 1 Search..................................... 1, 5, 10, 15 Select Status Reports ............................. 15 Select Transportation............................. 15 selecting



Index

Date Type ............................................8 Reference Type ..................................10

selecting ........................................... 8, 10 Services Completed ..................................4 Shipment.................................................5 Shipment Events ....................................12 Shipment References..............................12 Shipment Results

Understanding....................................12 Shipment Results ...................................12 Shipment Search................................ 8, 10 shipment-related....................................12 Single Date..............................................8 Single, Absolute .......................................8 SKU Number..........................................10 sku123....................................................2 Status Designations..................................3 Status Reports

run ....................................................15 Status Reports .......................................15 Status Reports Overview.........................15 T Tracking Page........................................12 Transit ................................................3, 4 Transit Status Reports ............................17 Transport

Ready..................................................4 Transport ................................................4 Transportation ............................... 1, 8, 15 Transportation Help

Transportation Help>Welcome...............1 Transportation Help..................................1 Transportation Help>Advanced Shipment

Searches..............................................8 Transportation Help>At Destination.........18 Transportation Help>At Origin ................16

Transportation Help>General Shipment Searches ............................................. 5

Transportation Help>General Shipment Tracking Overview................................ 2

Transportation Help>In Transit............... 17 Transportation Help>Multiple Shipment

Searches ........................................... 10 Transportation Help>Status Designations .. 3 Transportation Help>Status Reports

Overview ........................................... 15 Transportation Help>Understanding

Shipment Results ............................... 12 Transportation Help>Welcome

Transportation Help.............................. 1 Transportation Help>Welcome.................. 1 Trucker Notified....................................... 4 Type

Reference Values ............................... 10 Type..................................................... 10 U unavailable/grayed ................................ 12 Understanding

Shipment Results ............................... 12 Understanding....................................... 12 Use

Advanced Shipment Search Option ........ 8 Multiple Shipment Search.................... 10 Search................................................. 1

Use ...............................................1, 8, 10 V View Figure.............................. 5, 8, 10, 12 W Washington

Expeditors International...................... 12 Washington........................................... 12 Welcome To Transportation Help .............. 1



exp.o Transportation Help -...

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