Explore Careers by Skills & Knowledge - Glossary - Job Bank

8/17/2019 Explore Careers by Skills & Knowledge - Glossary - Job Bank

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Explore Careers by Skills & Knowledge - Glossary

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Skills

• Handling Goods and Materials

o Sorting

Handling, sorting, weighing, packaging, separating or arranging materials, according to established patterns or procedures.

Examples include: 1. Sorting mail 2. Categorizing recclable materials !. Selecting items to "ill orders #. Choosing har$est crops %.

&rimming and weighing products '. (ackaging stock ). *isplaing merchandise.

o oading and !nloading

+o$ing goods or materials, b hand or with the aid o" euipment.

Examples include: 1. Stocking products on store shel$es and in warehouses 2. Carring stock "rom warehouse in$entor to shipping desks

to "ul"il orders !. (lacing "urniture onto $ehicles "or mo$ing #. &ransporting raw materials such as iron ore %. -sing cranes to load shipping

containers into ships cargo holds.

• Building

o Constructing

Shaping, "orming and /oining building materials into a structure, or product according to speci"ications and plans.

Examples include: 1. Constructing buildings, roads, bridges or underground mines 2. Shaping earth, water and other materials to landscape

or build structures such as dams and dkes !. 0oining parts to "orm products such as engines, appliances and "urniture.

o "nstalling Building "nterior "n#rastructure

nstalling and testing interior building sstems and their components.

Examples include: 1. Creating plan laout o" telecommunications sstems 2. nstalling plumbing, electrical wiring !. &esting heating and$entilation, sprinklers sstems #. nstalling "looring, insulation, dr wall.

o $inis%ing Building "nteriorExterior

ppling interior and exterior "inishes manuall or mechanicall.

Examples include: 1. (lastering, tiling 2. (ainting, wallpapering !. 3inishing concrete #. ppling stone, stucco or brick "acing, aluminium

siding, roo"ing.

o 'estoring and 'epairing

4eplacing worn or broken parts, ad/usting and testing "or "unction, appearance, operation or sa"et.

Examples include: 1. 4epairing roo"s 2. 4esur"acing building "oundations !. 4estoring heritage structures such as waterwa locks #.

4estoring antiues, museum arti"acts or /eweller.

• (perating and 'epairing E)uip*ent+ Mac%inery and ,e%icles

o Mec%anical "nstalling+ Maintaining and 'epairing

nstalling euipment or machines and5or using tools and de$ices to maintain and repair them.

Examples include: 1. 4epairing automobile, lawnmower, assembl euipment, engines, motors or parts 2. 6perating power and hand tools

to install mechanical parts and euipment.

o (perating Mobile E)uip*ent

Controlling the operation o" machiner, euipment or $ehicles.

Examples include: 1. 6perating hea$ euipment such as crawler tractors or skidders 2. *ri$ing transport trucks or buses !. 6perating "arm

euipment such as har$esters #. Controlling remote mobile mining euipment.

o (perating Stationary "ndustrial E)uip*ent

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6perating and monitoring $arious tpes o" mechanicall7controlled or computer7controlled industrial machiner, euipment or sstems.

Examples include: 1. +onitoring heat, light and power production 2. 6perating "abricating and assembl machines "or the production o"

rubber, paper or textiles.

• orking wit% .ec%nological E)uip*ent and Mac%inery

o

"nstalling and Setting-!p .ec%nical "n#rastructure

Coordinating the installation and integration o" interconnected computer7based sstems.

Examples include: 1. Calibrating precision instrumentation 2. Connecting electronic euipment !. 8uilding aerospace sstems #. nstalling

specialized scienti"ic euipment %. ntegrating computer7controlled industrial sstems such as those used in pulp and paper processing '.

Setting7up nuclear and hdro power generation euipment ). -sing manu"acturing robotics to per"orm installation.

o /ebugging and 'eprogra**ing .ec%nical Syste*s

+odi"ing technical sstems through upgrading, amending procedures, or correcting "aults.

Examples include: 1. *ebugging and reprogramming computer applications, operating sstems, programmable logic controls,

communications en$ironments or applications so"tware 2. 4eprogramming so"tware when hardware sstems are added.

o !sing Speciali0ed "nstru*entation and E)uip*ent

Controlling, monitoring, calibrating and ad/usting precision instrumentation.

Examples include: 1. Conducting experiments using scienti"ic instruments 2. (er"orming medical procedures using medical euipment like

x7ra and C& scan euipment. !. -sing robotics sstems in undersea mining and petrochemical exploration #. 6perating central process

control euipment in assembl plants.

• Service and Care

o Counselling and 1urturing

4esponding to clients needs b interpreting their emotional and moti$ational states, and determining and pro$iding appropriate support or

inter$entions.

Examples include: 1. (ro$iding pschological or beha$ioural counselling 2. nter$ening in "amil crises !. *eli$ering outreach ser$ices #.

Conducting beha$iour management sessions.

o .reating 2eople3ni*als

(ro$iding emergenc care, therap or other prescribed treatment "or people and animals.

Examples include: 1. (ro$iding phsical therap 2. dministering medications !. 9i$ing "irst aid and other health7care treatments.

o 2rotecting and En#orcing

4esponding to public sa"et and securit needs and ensuring compliance to rules, standards or laws.

Examples include: 1. (ro$iding public securit 2. Conducting securit sur$eillance !. En"orcing compliance with en$ironmental and health

and sa"et standards #. +onitoring pharmaceutical compliance %. Ensuring compliance with regulations go$erning trucking weights and

dimensions, and $ehicle emission le$els.

o

Serving (t%ers

ssisting the public b answering uestions, making recommendations, and pro$iding in"ormation or support in response to reuests.

Example include: 1. 4esponding to reuirements, emergencies, uestions or complaints "rom the public, clients, consumers.

o Cooking+ 2reparing+ Serving

(ro$iding "ood and be$erage ser$ices.

Examples include: 1. (reparing "ood in or "or hospitals 2. Catering ser$ices to airlines or pri$ate households !. Ser$ing in restaurants or

bars.

o .ending to /aily 1eeds

4esponding to the personal care needs o" people or animals.

Examples include: 1. 8athing and dressing patients 2. (ro$iding child care and super$ision !. 9rooming and "eeding animals.


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o Cleaning and HouseS%op Keeping

(ro$iding cleaning and /anitorial ser$ices.

Examples include: 1. Cleaning residences 2. (ro$iding /anitorial ser$ices to businesses and institutions.

• Co**unication

o 1egotiating and 3d4udicating

Exchanging ideas while analzing issues and interests at stake, and enabling opposing sides to resol$e disputes and reach agreement.

Examples include: 1. 4esol$ing con"licts and complaints 2. Settling contract terms !. +ediating labour disputes #. E$aluating answers to

exam uestions.

o iaising and 1etworking

*e$eloping alliances, contacts or partnerships, and exchanging in"ormation with others.

Examples include: 1. +eeting with internal teams, members, constituents, or stakeholders 2. Exchanging knowledge with pro"essional

colleagues in other organizations !. *e$eloping bene"icial working relationships or partnerships with members o" other organizations.

o .eac%ing and .raining

3acilitating the acuisition o" new knowledge and skills.

Examples include: 1. Educating students 2. nstructing patients !. Coaching team members #. *emonstrating /ob techniues to emploees

or apprentices %. &eaching li"e skills.

o 2ro#essional Co**unicating

(reparing and deli$ering written, oral or $isual material "or the workplace that presents in"ormation.

Examples include: 1. (reparing and deli$ering presentations 2. riting and gi$ing structured speeches !. riting policies #. Simultaneous

language reporting %. nterpreting sites to tourists and other $isitors '. Communicating through sign language ). &ransmitting and recei$ing

na$igational in"ormation.

o 3dvising and Consulting

(ro$iding guidance and ad$ice to enable decision7making about tasks, situations, and processes.

Examples include: 1. Consulting with clients about business processes 2. Counselling patients about hospital a"tercare !. Coaching "ellow

workers #. ssisting consumers in selecting products %. d$ising students on career paths and course selections.

o 2ro*oting and Selling

-sing communication strategies or techniues to encourage acceptance o" products, ser$ices, or ideas.

Examples nclude: 1. *emonstrating the bene"its o" ser$ices or goods 2. d$ocating ideas or causes !. ;obbing politicians on behal" o"

business and industr #. *emonstrating products at trade shows %. (romoting new medications to phsicians '. d$ocating "or a new

direction or product line.

o "nterviewing

Conducting enuiries in a "ormal wa to collect in"ormation or to determine opinions.

Example include: 1. nter$iewing /ob applicants, patients, immigrants, clients, tra$ellers, suspects or public opinion sur$e respondents.

• Creative Expression

o /esigning

(roducing work based on aesthetic or "unctional design concepts.

Examples include: 1. Creating works o" $isual art such as sculpture, painting and photograph 2. Creating choreograph !. *esigning

buildings #. 3ilm7making, creating web casts, or digital imaging %. Stling hair and designing costumes '. *esigning laouts and displas ).

*esigning eb site architecture


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o 2er#or*ing and Entertaining

(er"orming to entertain an audience.

Examples include: 1. (er"orming dance or music 2. cting !. Circus per"orming #. Stor7telling %. Competing in sport.

• "n#or*ation Handling

o Managing "n#or*ation

Setting up manual or electronic sstems "or controlling, selecting, organizing, retrie$ing, distributing and sa"eguarding in"ormation.

Examples include: 1. Creating "iling sstems "or original artwork, maps or archi$al material 2. Establishing libraries to store documents,

records, electronic data.

o 2rocessing "n#or*ation

nputting, recording, transcribing and updating data using electronic or manual in"ormation sstems.

Examples include: 1. nputting electronic or transcribing manual data 2. -pdating logs or registration records !. 8ooking appointments #.

(rocessing paments %. 3iling documents.

•

3nalysis

o 2ro4ecting (utco*es

Estimating the results o" an action or a series o" actions.

Examples include: 1. (redicting conseuences 2. Estimating pro/ect costs !. 3orecasting risks.

o 'esearc%ing and "nvestigating

Conducting studies to increase knowledge and understanding and examining "acts to "ind cause or support "or ideas.

Examples include: 1. Setting up studies 2. &esting hpotheses !. Conducting sur$es #. nterpreting e$idence %. *rawing conclusions

o 2lanning

*etermining phases and steps, de"ining acti$ities and tasks and establishing schedules to complete ob/ecti$es on time and within budget.

Examples include: 1. (lanning work"low and critical timelines "or pro/ects, e$ents or programs such as "ilm productions, transportation

scheduling, or curricula 2. denti"ing logistics.

o Exa*ining and /iagnosing

ssessing conditions through examination or diagnostic testing to determine appropriate treatments.

Examples include: 1. *iagnosing illnesses through examination o" smptoms 2. Examining in/uries using =7ra technolog !. *iagnosing

mental disorders using pschiatric assessments.

o 3naly0ing "n#or*ation

Examining data or "acts to determine appropriate actions or recommendations.

Example include: 1. nalzing data within in$estments, audits, blueprints, diagrams or laout speci"ications, arti"acts, test results.

o "nspecting and .esting

Examining and in$estigating problems, sites or ob/ects to ensure compliance with sa"et standards, laws or regulations.

Examples include: 1. -sing test euipment to diagnose sources and causes o" pollution 2. n$estigating mechanical "ailures such as

abnormal noises and "unctions !. &esting drinking water samples "or bacteria or parasites

• Manage*ent

o Strategic 2lanning

En$isioning a "uture state and de$eloping strategies, goals, ob/ecti$es and action plans to achie$e it.

Examples include: 1. *e$eloping mission statements, business plans and programs, and marketing schemes 2. *etermining reorganization

strategies !. *e$eloping plans and procedures #. Setting priorities %. ssessing risks, bene"its, costs and resources


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o eading and Motivating

4ein"orcing an organizations $ision and monitoring compliance.

Examples include: 1. Communicating the organizations $ision, mission and status 2. *e"ining success !. Setting standards #. +oti$ating

workers %. ;eading b example.

o 3llocating and Controlling 'esources

*etermining the distribution o" people, assets, materials or capital to accomplish organizational goals and putting in place "inancial and

administrati$e controls.

Examples include: 1. *istributing "unds 2. Ensuring proper use o" budgets, material resources and "acilities

o Evaluating

*irecting processes and procedures to ensure the add measurable $alue.

Example include: 1. *e$eloping and monitoring e$aluation policies, programs, procedures or legislation.

o Co-ordinating and (rgani0ing

6rganizing and co7ordinating the acti$ities o" groups and indi$iduals to align their acti$ities with organizational ob/ecti$es.

Examples include: 1. 6rganizing and co7ordinating the acti$ities o" committees or teams 2. 6rganizing con"erences

o 'ecruiting and Hiring

cuiring the right talent to achie$e the organizations mission.

Examples include: 1. *etermining sta""ing reuirements 2. ttracting candidates !. E$aluating applications #. ssessing and hiring

candidates

o Supervising

*irecting and monitoring the per"ormance o" others.

Examples include: 1. Scheduling and re$iewing acti$ities 2. ssigning responsibilities !. +onitoring the ualit o" work #. 4esol$ing work

problems %. Ensuring sa"e working conditions


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Knowledge

• Manu#acturing and 2roduction

o 2rocessing and 2roduction

>nowledge o" production methods, inputs, outputs, work "low and industrial processes including sa"et, ualit control and cost estimation.

Examples include: 1. En$ironmental impact assessment 2. +achine e""icienc standards !. ?ualit control speci"ications #. Sa"e work

procedures and the orkplace Hazardous +aterials n"ormation Sstem %. (roduct sample analsis '. ndustrial process control sstems

o $ood 2roduction and 3griculture

>nowledge o" techniues and euipment "or raising, planting, growing, har$esting and storage o" animal and plant "ood products and the

techniues, materials and euipment "or their preparation and preser$ation.

Examples include: 1. 3arm machiner operation 2. *isease detection in crops, li$estock or poultr !. 8reeding program management #.

3ermentation processes %. 3ood processing sstems '. 3ood sa"et production regulations

•Co**unications and .ransportation

o Co**unications and Media

>nowledge o" production and transmission to in"orm, persuade and entertain through written, oral and $isual media.

Examples include: 1. d$ertising campaigns 2. +agazine and newspaper publishing !. +edia relations #. &ele$ision and radio programming

%. eb based communication

o .eleco**unications

>nowledge o" transmission, broadcasting, switching, control and operations o" telecommunication sstems.

Examples include: 1. &ele$ision broadcasting 2. Satellite transmission technolog !. 8roadcast programming coordination #. 4adio station

management %. &elephone technolog

o .ransportation

>nowledge o" the principles, methods and sstems "or mo$ing people and goods b air, sea, rail or ground transportation, including relati$e

costs, ad$antages, risks and limitations.

Examples include: 1. &ra""ic control communication sstems 2. ir "reight regulations !. @a$igational computation #. Compilation o"

passenger counts "or route scheduling %. mport5export regulations '. 9round transportation o" hazardous goods

• aw and 2ublic Sa#ety

o aw+ Govern*ent+ and 5urisprudence

>nowledge o" the legal sstem, laws, legal codes, court procedures and precedents, and o" go$ernment regulations, executi$e orders and

the "unctioning o" go$ernment.

Examples include: 1. ;egal representation 2. (reparation o" legal documents !. ntellectual propert rights #. Court transcription %.*iplomac and protocol '. Elections planning

o 2ublic Sa#ety and Security

>nowledge o" public sa"et and securit operations and sstems, o" polic, regulations and procedures "or the protection o" people, data and

propert.

Examples include: 1. Sanitar standards "or public "acilities 2. Hazardous chemicals !. ;aws and b7laws #. 3ire"ighting chemicals and

strategies %. Emergenc preparedness measures '. Emergenc medical ser$ices ). irport securit regulations


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Examples include: 1. &echnical manual preparation 2. Speci"ic terminologies such as court reporting, parliamentar Hansard !. Creati$e

writing #. Editing standards "or publication, broadcast, website content %. Cop writing "or ad$ertising '. Speech writing ). *ocument

transcription

o anguages $oreign

>nowledge o" the structure and content o" a "oreign language including the meaning and spelling o" words, rules o" grammar and

composition and pronunciation.

Examples include: 1. Simultaneous translation 2. &ranslation and re$ision o" documents !. So"tware "or language5culture adaptation #.

&erminological databases %. Communit or ethnic group interpretation '. Sign languages

o 2syc%ology

>nowledge o" principles, methods and practices "or studing mental processes and beha$iour and their underling phsiolog and

neurolog, and "or assessment and treatment o" pschological disorders.

Examples include: 1. dministration and scoring o" test 2. Counselling and inter$ention strategies !. Experimental research design #.

+ediation processes %. nimal beha$iour studies

o Sociology and 3nt%ropology

>nowledge o" the principles, methods and practices "or studing group beha$iour and dnamics, societal trends and in"luences, and the

histor, migration, ethnicit and origin o" cultures.

Examples include: 1. Human societies and cultures 2. Social polic research !. Sur$e design #. Statistical interpretation %. Social program

de$elopment

o Geograp%y

>nowledge o" principles, methods and practices "or studing the location and distribution o" land, sea and air masses including their phsical

locations, interrelationships and characteristics.

Examples include: 1. Doning, de$elopment and other land uses 2. En$ironmental protection and planning !. *igital mapping techniues #.

9eographical n"ormation Sstems B9S %. @a$igational sstems '. Social geographical characteristics

o 2%ilosop%y and .%eology

>nowledge o" philosophical sstems and religions including their principles, $alues, belie"s, customs and practices, and their impacts on

culture.

Examples include: 1. 4eligious ser$ices 2. Spiritual guidance !. 4eligious education #. n$estment ethics %. +edical or uni$ersit ethics

committee procedures '. Constitutional sa"eguards within go$ernments ). Human rights analses

o History and 3rc%aeology

>nowledge o" historical e$ents and methods o" studing their causes, indicators, archaeological remains and e""ects on ci$ilizations and

cultures.

Examples include: 1. 4esearch on past human acti$it 2. rchaeological exca$ation !. Collection and maintenance o" arti"acts #. Historical

interpretation

o ibrary and Heritage

>nowledge o" the principles and practices in the classi"ication, storage, retrie$al, displa and management o" documentation and records in

$arious media, museum arti"acts and works o" "ine art.

Examples include: 1. 4e"erence ser$ices 2. rchi$al retrie$al sstems !. +edical records classi"ication #. Storage procedures "or specialized

collections such as art, maps, or "ilm

o $ine and 3pplied 3rts

>nowledge o" theor and techniues reuired to create, design, compose and per"orm works o" music, dance, $isual art, drama and

sculpture.

Examples include: 1. 3ilm editing 2. +usical composition !. rt conser$ation #. *ance %. 9aller management '. &heatre set, costume and

lighting design

• Education and .raining

o .eac%ing and "nstruction

>nowledge o" principles and methods "or curriculum design, teaching and instructional methods "or training indi$iduals and groups.


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Examples include: 1. Curriculum de$elopment 2. Course preparation !. E$aluation methods #. 4emedial programs %. ge7appropriate

acti$ities '. Sta"" training

• Healt% Services

o Medicine

>nowledge o" bod sstems and processes and techniues to diagnose and treat human and animal in/uries, diseases, conditions and

de"ormities. &his includes understanding treatment alternati$es, drug properties and interactions, and pre$enti$e health care measures.

Examples include: 1. *isease research 2. Surgical procedures !. @atural healing methods #. @ursing care %. ;aborator analsis '. +edical

euipment operation ). (aramedic inter$ention nowledge o" principles and practices "or diagnosis, treatment, rehabilitation and counselling.

Examples include: 1. (rocedures "or testing hearing 2. *e$elopment o" communit mental health programs !. ddictions counselling #.

Emploment counselling %. &reatment plans "or phsiotherap, occupational therap, or music therap '. (schological assessment ).

@utrition counselling

• Mat%e*atics and Science

o Mat%e*atics

>nowledge o" arithmetic, algebra, geometr, calculus and their applications, principles, methods and "unction.

Examples include: 1. &heoretical mathematics 2. 3orecasts o" pension bene"its !. +ath curriculum design #. 3ormulation o" algorithms

o Statistics

>nowledge o" the principles, methodologies and procedures "or the collection, classi"ication, analsis, interpretation and presentation o"

data.

Examples include: 1. Statistical theoretical research 2. Sur$e data compilation and coding !. ssessment design and e$aluation

o 2%ysics

>nowledge o" the principles and laws go$erning matter, energ, "orce, and motion, the wa the relate to each other and their applications.

Examples include: 1. Experimental research into the energ e""icienc o" wind turbines or 472 speci"ications 2. *e$elopment o" new

processes and de$ices using aerodnamics and lasers !. stronomical obser$ation sur$es #. ?uantum mechanics

o Eart% Sciences 6Geosciences7

>nowledge o" the integration o" chemistr, phsics, biolog, chronolog and mathematics to stud the earth and its atmosphere.

Examples include: 1. (alaeontolog "ield work 2. Computer models o" weather and climate patterns !. En$ironmental planning "or parks,

urban plazas or transportation routes #. +arine migration studies %. Earthuake and $olcanic acti$it prediction '. +ining exploration ).

+ap7making

o C%e*istry

>nowledge o" chemical composition, structure and properties o" substancesF o" chemical processes, interactions and trans"ormationsF and o" uses o" chemicals, their production techniues and disposal methods.

Examples include: 1. ir and water ualit "or standards compliance 2. +aintenance o" laborator euipment and apparatuses !. ?ualit

control in "ood processing #. +echanisms in drug actions and reactions

o Biology

>nowledge o" li$ing organisms including their structure, "unction, growth, origin, e$olution, distribution and classi"ication and their

interdependencies and interactions with each other and the en$ironment.

Examples include: 1. nimal germs and toxins 2. (lant specimens and classi"ication sstems !. 3ield sur$es "or conser$ation and

en$ironmental protection #. Experimental procedures in animal husbandr %. Human genome mapping '. 8iochemical research into drug

impacts ). (arasitolog


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>nowledge o" engineering principles and the techniues used in the planning, de$elopment and application o" technolog "or speci"ic goods

and ser$ices.

Examples include: 1. +echanical sstem design "or $ehicles, missiles, and $entilation sha"ts 2. &ranscription o" seismic, chemical or

experimental data !. Euipment circuitr #. ndustrial process control sstems

o Co*puter and "n#or*ation Syste*s

>nowledge o" computer programming, hardware and so"tware.

Examples include: 1. (rogramming languages 2. Computer7based sstems design !. C(-, dri$es, memor, circuit boards, processors, and

peripheral de$ices #. So"tware programs and their "unctionalit %. 6perating sstems '. *ata access rules and securit ). Computer7

assisted design BC* so"tware

o Electricity 6Electrical and Electronics7

>nowledge o" the design, techniues and tools applied in electronic and electrical applications.

Examples include: 1. *esign and operation o" telecommunication sstems 2. Electrical component design and installation !. Electronic

euipment de$elopment, installation, testing and repair #. Electrical power generation and distribution

o /esign

>nowledge o" principles, techniues and tools applied in the de$elopment o" precision technical plans, drawings and working models.

Examples include: 1. ebsite design and laout 2. ;andscape design speci"ications !. rchitectural drawings #. +edical models %. nterior

design plans

o Building and Construction

>nowledge o" materials, methods, tools and euipment in$ol$ed in the construction and repair o" buildings or other structures such as

highwas, roads, mines or products.

Examples include: 1. Construction cost estimates 2. 8uilding inspection !. ;and sur$eing #. 8uilding materials %. (roduct "abrication

o Mec%anics and Mac%inery

>nowledge o" machines, euipment and tools including their design, uses, repair and maintenance.

Examples include: 1. ircra"t euipment retro"itting 2. Ele$ator maintenance and repair !. +echanical engine repair #. &ool and die design

%. Components installation as in plumbing, heating, cooling and $entilation

• Business+ $inance and Manage*ent

o Business Manage*ent

>nowledge related to the planning, organizing, sta""ing, leading or directing o" organizations including principles and practices o"

accounting, the disposition o" human and material resources, public relations, e$aluation, sales and marketing, and economics.

Examples include: 1. Corporate direction and processes 2. 4esource allocation !. Corporate representation and public relations

o Business 3d*inistration

>nowledge o" the principles and practices o" managing businesses.

Examples include: 1. 6perational planning, organization and e$aluation 2. Sta"" management !. 8udgetar control #. (er"ormancestandards %. (urchasing goods5ser$ices

o $inance

>nowledge o" principles and practices o" "inancial management, monitoring and accountabilit "rameworks, reporting procedures, banking,

and markets.

Examples include: 1. 3inancial sstems, policies and practices 2. (ro"itabilit and per"ormance !. +ortgages and loans #. Stocks, bonds and

other in$estments

o Econo*ics

>nowledge o" economic theories, principles and methods o" analsis including simulation and "orecasting techniues.

Examples include: 1. 4esearch and analsis 2. Economic "orecasting !. Economic ad$ice #. &rend monitoring %. >e economic indicators

o 3ccounting


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>nowledge o" accounting principles and practices including the recording, analsis and reporting o" "inancial in"ormation.

Examples include: 1. &ax return preparation 2. udits o" accounting records !. 8ookkeeping methods

o 2ersonnel and Hu*an 'esources

>nowledge o" the principles and practices o" human resources management.

Examples include: 1. 6rganizational structures 2. 4ecruitment strategies !. Sta""ing #. (er"ormance measurement %. &raining needsassessment '. Classi"ication and compensation guidelines ). ;abour relations nowledge o" principles and practices "or displaing, promoting and selling products or ser$ices.

Examples include: 1. Sales promotion strategies 2. Sales, rental or leasing contracts !. (roduct or ser$ice "eatures and bene"its #. (roduct

demonstration techniues %. n$entor control sstems

o Marketing

>nowledge o" principles and practices "or determining consumers wants and needs, assessing and de$eloping business opportunities and

ad$ertising products and ser$ices.

Examples include: 1. Social and economic regional pro"iles 2. +arket research !. (romotional strategies #. (roduct placement

o Client Service

>nowledge o" principles and practices o" pro$iding ser$ice to clients to maintain and build organizational success.

Examples include: 1. Client needs assessment 2. Client relations !. ?ualit standards #. Client satis"action e$aluation %. n"ormational Bsuch

as ser$ices pro$ided at an in"ormation desk

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Explore Careers by Skills & Knowledge - Glossary - Job Bank

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