EXCELLENT MANAGER Engr....
-
Upload
mia-peterson -
Category
Documents
-
view
223 -
download
2
Transcript of EXCELLENT MANAGER Engr....
![Page 1: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/1.jpg)
EXCELLENT MANAGER
Engr. Ansari..................................................................................................................General Manager; OperationsMK Fashions Ltd.Lecturer, BUFT
Trainer & Consultant, BDJOBS TrainingTrainer and consultant, Prothom-Alo Jobs trainingTrainer for Wal-Mart BD Ltd.
Expert on Fully Automated Production Control System(ETS/GPRO, FR, SAP)Expert on LEAN MANUFACTURING
.................................................................................................................Ph- +8801823472921(Direct from Overseas)Alt. Ph- +8801823472922(Direct from Overseas)Email: [email protected]: engineer-ansari.....................................................................................Right First TimeRespect for peoples
.................................................................................................................The true sign of intelligence is not knowledge but imagination
![Page 2: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/2.jpg)
Vince Lombardi said that the key to winning is to
“ become brilliant on the basics”
![Page 3: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/3.jpg)
1. MANAGERIAL EFFECTIVENESS
A manager is someone who gets results with and through other people.
A superior manager is someone who gets superior results with & through other
people.
Keep your eye on the ball.
Why are you on the payroll?
Cont’d …
![Page 4: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/4.jpg)
Managerial effectivenesscont’d
What specific, measurable results have you been hired to accomplish?
What can you, and only you, contribute to your organization?
Think through your work in detail.
What are we trying to do?
How are we trying to do it?
![Page 5: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/5.jpg)
2 FOCUS ON YOUR KEY RESULTS AREAS
Seven key results areas for management:
![Page 6: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/6.jpg)
Their boss
1 Customer needs External customer
Their people
2 Economics. Work to increase revenues / decrease costs
3 Quality. How can we improve quality?
4 Productivity. Output – results
5 Innovation. New ideas, products and services for the future
6 People growth . The pay- off for training is 30: 1
7 Organizational development. Create a positive climate.
Seven key results areas for management:
![Page 7: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/7.jpg)
3 STANDARDS OF PERFORMANCE
These must be specific, measurable and time bounded.
“ What gets measured gets done” Rewards must be based on performance
alone. “ What gets rewarded gets done” Inspect what you expect. Quality control – internal & external
![Page 8: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/8.jpg)
4 CONCENTRATION OF POWER
Only concentrate on critical areas were it makes a difference
![Page 9: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/9.jpg)
5 VITAL FUNCTION THEORY
Seven key functions of management
Cont’d…
![Page 10: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/10.jpg)
Seven key functions of management cont’d
Planning Organizing Staffing Leading Communication Decision making Controlling
![Page 11: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/11.jpg)
6 MANAGEMENT BY OBJECTIVES
With your subordinate, agree on the results expected.
Standards of performance – agree on measurement, determine the time.
Be available. Give freedom to methodology. Review regulatory requirements.
![Page 12: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/12.jpg)
7 MANAGEMENT BY EXCEPTION
Once each job has been assigned with key result areas and standards of performance, tell the person to report to you only when there is a variance.
![Page 13: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/13.jpg)
8 EFFECTIVE DELEGATION
Match the skills of the person with the requirements of the task
Explain the result you want and why Explain your preferred method of approach Turnover 100% responsibility Resist the temptation to interfere Schedule regular meetings for review
![Page 14: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/14.jpg)
9 CREATING A PEAK PERFORMANCE CLIMATE
Challenge Freedom Respect people & opinions – even if you
disagree Warmth – friendship factor Control- non- judgmental performance
review” How are things going?” Success experiences – make people feel
like “ winners” Positive, confident expectations
![Page 15: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/15.jpg)
10 MANAGERIAL LEVERAGE
Managerial leverage means increasing the amount of output relative to your input
Batch your tasks- Utilize the “learning curve”
Do things you are better at ( strengths) Teach, train and delegate to others Do more important things. Set priorities. Simplify the work
![Page 16: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/16.jpg)
11 HIRE THE RIGHT PEOPLE
Clearly describe the job before hiring someone
Think through the job Interview at least three people, at least
three times. The Law of Three. Hire based on past performance – check
for accuracy Listen to your intuition
![Page 17: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/17.jpg)
12 FIRING INCOMPETENT PEOPLE
When firing an incompetent person ask the question.
“ who is competent?” The person who made the hiring decision is the incompetent person.
Fire gracefully & firmly.
![Page 18: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/18.jpg)
13 MEETINGS
Ask yourself “ why are we having this meeting”
Always write an agenda Schedule. Always start and stop on time Allow people to leave when they are no longer
necessary Concentrate on the most important items first Press for closure on every item Assume that the latecomer is not coming at all Ask yourself: “Is this meeting wasting someone
else’s time?”
![Page 19: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/19.jpg)
14 TEAM BUILDING
Have overeaching goals for the team – do something big
Meet regularly Celebrate victories, successes and
birthdays Encourage a climate of harmony. Remove
those causing disharmony
![Page 20: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/20.jpg)
15 DECISIVENESS
50 – 60 % of your time is making decisions Define clearly what you are trying to
accomplish Define clearly the boundary conditions
![Page 21: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/21.jpg)
16 REMOVING OBSTACLES
Identify the limiting steps that are holding you back
Identify the “ rock” that blocks your path Once you have identified your main
obstacle, “ swarm all over it” Obstacles are usually products, service or
people problems
![Page 22: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/22.jpg)
17 MANAGER AS A ROLE MODEL
Have good work habits “Every organization is merely the length
of shadow of one man”
![Page 23: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/23.jpg)
18 BRAINSTORMING
Have 4 - 7 people attending The ideal time is 15 – 45 mts. Generate as many ideas as possible
![Page 24: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/24.jpg)
19 NEGOTIATING SKILLS
Determine what you want. Determine your ideal outcome
80% of negotiating success is preparation Argue the other person’s case Always do “win – win” negotiating. Look for
a solution that is satisfactory to both sides
![Page 25: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/25.jpg)
20 COMMUNICATION SKILLS
Learn how to write well Learn how to speak on your feet Develop the ability to sell Expect resistance to new ideas. Ask this “
What do you think” Allow them to think it over for three days.
![Page 26: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/26.jpg)
21 COMMITMENTS TO EXCELLENCE AND PERSONAL PRIDE
Set standards of excellence Encourage, reward and recognize quality
work Celebrate success and achievement Lead by example
![Page 27: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/27.jpg)
SELFAs a manager
CUSTOMER
Internal & exte
rnal
PEOPLE
Individuals
& the w
ork team
ORGANIZATION
& its managem
ent
TASK
Mission
The Central Perspective of the Manager
![Page 28: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/28.jpg)
What separates the excellent companies are, make up of a greater number of individual managers acting as models for excellence.
![Page 29: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/29.jpg)
These excellent managers recognize specific commitments to the
customer,
organization,
key tasks,
people, &
themselves.
![Page 30: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/30.jpg)
The excellent manager lives by the five commitments and works it correct with others to build the ORGANISATION.
![Page 31: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/31.jpg)
What does the excellent manager do?
Commitment to the Customer
INTERNAL EXTERNAL
![Page 32: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/32.jpg)
COMMITMENT TO THE CUSTOMER
THE EXCELLENT MANAGER
Serves the Customer Builds Customer Importance
![Page 33: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/33.jpg)
COMMITMENT TO THE CUSTOMER
Serves the Customer Knows who the customer is Is dedicated to meeting the needs of people
who use the organization's services or products Encourage and listens to input from the
people who use the organization’s service or products
Acts to solve customers’ problems in a timely manner
![Page 34: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/34.jpg)
COMMITMENT TO THE CUSTOMER
Builds Customer importance
Consistently treats the uses of the organization’s services or products.
Clearly communicates the importance of the people who use the organization’s product or service.
Cont’d…
![Page 35: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/35.jpg)
Does not allow destructive comments about the people who use the organization’s products or service.
Is more committed to customer’s long- term satisfaction than the organization’s short
term gain.
COMMITMENT TO THE CUSTOMER
Builds Customer importanceCont’d…
![Page 36: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/36.jpg)
COMMITMENT TO THE ORGANIZATION
and its management
![Page 37: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/37.jpg)
The excellent Manager: Builds the organization Supports higher Management Operates by the basic values
![Page 38: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/38.jpg)
The excellent Manager: Builds the organization
Knows & supports the mission of the organization
Discourages destructive comments about the organization
Is honest and positive in describing organizational benefits
Inspires pride in organization
![Page 39: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/39.jpg)
The excellent Manager:
Supports Higher Management
Describes higher level managers in a positive way.
Avoids destructive comments about higher level managers.
Does not pass the buck or blame higher level management.
![Page 40: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/40.jpg)
The excellent Manager: Operates by the basic values
Understands the basic values of the organization
Manages using the basic values of the organization
Encourages others to operate using the basic values of the organization.
Takes corrective action when basic organizational values are compromised.
![Page 41: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/41.jpg)
COMMITMENT TO SELFas a manager
Demonstrate autonomy Builds Self as a manager Accepts constructive Criticism
![Page 42: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/42.jpg)
COMMITMENT TO SELFas a manager
Demonstrate autonomy
Stands up for personal beliefs. Takes responsibility and ownership for
decisions. Takes reasonable risks in trying out new
ideas. Is more concerned with achieving excellence
than playing it safe.
![Page 43: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/43.jpg)
COMMITMENT TO SELFas a manager
Builds Self as a manager
Shows a high degree of personal integrity in dealing with others
Present self in a positive manner Demonstrates confidence as a manager Avoids destructive self- criticism
![Page 44: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/44.jpg)
COMMITMENT TO SELFas a manager
Accepts constructive Criticism Is willing to admit mistakes Encourages and accepts constructive criticism Acts on constructive advice in a timely manner Does not discourage people from giving
![Page 45: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/45.jpg)
COMMITMENT TO PEOPLE individuals & the work team
![Page 46: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/46.jpg)
The Excellent Manager
Shows Positive Concern and Recognition
Gives Development Feedback Encourages Innovative Ideas
![Page 47: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/47.jpg)
The Excellent Manager
Shows Positive Concern and Recognition
Consistently shows respect and concern for people as individuals
Gives positive recognition for achievement without discomfort to either party
Adequately rewards & reinforces top performance Makes people felt like winners Avoids destructive comments about people at work
![Page 48: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/48.jpg)
The Excellent Manager
Gives Development Feedback
Effectively analyze performance. Develops specific plans when performance needs are improving. Strive to improve people’s performance from acceptable to
excellent. Gives developmental performance feedback in a timely manner. Avoids taking credit for the ideas of others.
![Page 49: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/49.jpg)
The Excellent Manager Encourages Innovative Ideas
Encourages suggestions for improving productivity. Provides opportunities for others to try out new ideas. Acts on ideas and suggestions from others in a timely
manner. Avoids taking credit for the ideas of others.
![Page 50: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/50.jpg)
COMMITMENT TO TASKmission
![Page 51: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/51.jpg)
The Excellent Manager
Keeps the right focus Keeps it simple Is action – oriented Builds task importance
![Page 52: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/52.jpg)
The Excellent Manager
Keeps the right focus
Knows and supports the mission of the overall organization.
Ties individual objectives to larger organizational goals.
Concentrates on achieving what is most important.
![Page 53: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/53.jpg)
The Excellent Manager
Keeps it simple
Keeps the work simple enough to be understood and implemented.
Breaks work into achievable segments. Encourage s efforts to simplify
procedures. Avoids unnecessary complications.
![Page 54: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/54.jpg)
The Excellent Manager
Is action oriented
Communicates a positive sense of urgency about getting the job done.
Emphasizes the importance of day – to – day progress.
Encourage taking action to get things done.
Concentrates on meeting deadlines.
![Page 55: EXCELLENT MANAGER Engr. Ansari.................................................................................................................. General.](https://reader034.fdocuments.us/reader034/viewer/2022051110/5513ed9b55034646298b5eb0/html5/thumbnails/55.jpg)
The Excellent Manager
Builds task importance
Is committed to excellence in task achievement Makes the task meaningful and relevant Encourages suggestions for improving
productivity Does not downplay the importance of the work