Event Sponsor ScienceLogic - CTO Antonio Piraino

Preventing Fungible IT headaches

Antonio Piraino, ScienceLogic CTO

UnifiedCloud

© 2014 ScienceLogic Inc. All rights reserved.

1. Why do we care about the cloud?

2. What does Fungible mean?

3. What stands between You…

? Question time ?

and Whiskey tasting?


1. The Enterprise Market Transformation

2. The Danger of Shifting Headaches

3. ScienceLogic’s relevancy

4. Your Decision for Cloud

5. What about Day 2 Operations?

6. What to expect from your USP

7. Some cloudy use-cases

Agenda

© 2013 ScienceLogic Inc. All rights reserved

What is Enterprise Transformation?Enterprise transformation helps organisations to fundamentally shift their strategy in response to major disruptions through a complete, business-driven remodelling of how a company structures itself—and goes to market—to lower costs, improve performance and drive new levels of growth.

—Accenture• More Effective Business Units typically do this by

taking advantage of new technology:

• Mobility Transformation• Desktop Cloudification• Storage and Network Optimization

• Datacenter Consolidation• Capital Expenditure Reduction• Operational Cost Efficiency• Cloud Migration


Where am I in the evolution?

Usage/Cost/Complexity

RO

I/E

ffici

en

cy/f

un

ctio

na

lity

Traditional Era Dynamic Era Intuitive Era

Server Sprawl(power and Operations inefficiencies)

VM & Cloud Sprawl

Data SprawlApp Sprawl

Datacenter

Physical Servers

Virtual Servers

Automation, Orchestration(increasing need for control)

Point of diminishing returns

Point of tool irrelevance

b2b app sprawl: CRM, HR, Financial, Mobile apps, apps bazaars, etc.

Point of true ITconsumerization

Everything-as-a-Service

Virtualization (storage/compute/network/firewall)

Big Data, Hadoop, Analytics, Storage

Point of infrastructure de-relevance

5


We begin to invest in many places…

Source: 451 Research – Enterprise Cloud Readiness Survey Wave 7

6


Is OpenSource DIY the answer?

It can be, but the long run reality is

no


ScienceLogic Survey – Fall 2014









Agenda


What is the monetary value of your public cloud resources?

Less than 3x 3-5x 5-10x Greater than 10x Invaluable0

50

100

150

200

250

300

35037%

32%

11%

6%

14%

Globally, more than $300 billion, or the GDP of Hong Kong

is at risk.

10


Are we satisfied with our cloud?

11


State of Hybrid Cloud Adoption

Full report at: www.sciencelogic.com/cloud-adoption-trends/

Public cloud adoption at some level

80% 72%

Planning dramatic

investment in the next 12

months

33%

Not adequately trained on Hybrid IT

66%

Flying blind with little to no visibility


• What workloads can I move & why?

• What will it cost me now and in the future?

• What are my risks?

• Do I need a hybrid plan?

• Can I trust the service delivery is assured?

• How can I continue to validate my decisions?

• Accelerate the recurrence of the Migration lifecycle

Problem Statement – Enterprise CIO

Good data drives Better

decisions

Move to Cloud – What’s Stopping You?


What is an IT Service?

Where do you live? A house, an apartment? Regardless, your home is really a bunch of different systems or components

that are combined to provide you with a place to live.


What is an IT Service?

An IT Service is a group of related devices, components and/or other IT services.IT Services provide us a way to relate the technologyto the applications or business tools that it enables.


• What do I really need to deliver the service?

• How can I determine if the service is up or down?

• How can I tell how well the service is working?

• How can I tell when the service is about to fail?

What answers do I need for an IT Service?

These will drive the model and metrics like

Availability, Health and Risk









Agenda


Who is ScienceLogic?

• Unified Cloud Monitoring & Management Technology

18


Interesting Technology Integrations

Apps APMService Management

Cloud

Notification

Config Automation

Storage

Amazon SNS

19


ScienceLogic CloudMapper


Service-based Approach

21

Event Management

Service Management

Performance Management

User Experience

Apdex

JVM Monitoring

APM

Windows App

Linux App

Database

Custom App

Application

OS

Physical

Virtual

Cloud (ex. EC2)

Infrastructure

• Correlation• Severity • Roll-up, Std. Deviation• Business Service Alignment

End User

Application Owner

Service Admin

• Aggregated data• IT Service Metrics• Top N. Bottom N

• Uptime• Availability• Health• Risk

Assumptions:• Credential (User / PW)• System Connectivity• Data Retention

IT Service

Assumptions:

Assumptions:

Pre

sen

tatio

n L

aye

r

Co

llect

ion

La

yer

Se

rvic

eN

ow

Se

rvic

eD

esk

ServiceNow ConfigMgt / CMDB

• Credential (User / PW)• System Connectivity• Data Retention

• Service Definition• Device pool definition• Service owners


Your Apps wherever they are

22









Agenda


What's Moving to Which Cloud?

24

Source: Gartner CIO report Feb 2014


• Discovery is the first step in the process. Alternatively it remains an artistic guess, or a buy in to markitecture.

Picking your Spork


Accelerate Hybrid Cloud Time to Value

Transform

Migrate

RunWorkloads

• Life cycle for workload migration• Continuous• Map dependencies• Baseline• Proved & Validated• Accelerated

• Targeted & Right Sized• Sharpen focus ‘Lift & Shift’• Information feeds migration

tools• Migration is a two-way street

• Assurance• Hybrid Ready• Visibility - End to End• Insights for scaling and new

architecture options• Validate decisions

Simplify Ops

Analyse

Plan & Prioritise

Report

Prove & Validate

DISCOVER

Trust


Discovery of The Enterprise Data Center


Mapping it to your Cloud environment

28


Migration Timeline

60 Day baseline(Utilization / Perf / Capacity)

30 Day baseline(Utilization / Perf / Capacity)

Typical 7 day Discovery

(Utilization / Perf / Capacity)

Gap during Project planning

Migration Wave to AWS

(possible new discovery)

New Cloud Baseline(Utilization / Perf / Capacity)


The Need for a Single View









Agenda


Do you know which services to leverage?

32

Auto ScalingElastic Compute Cloud

AmazonEC2

Instance Instances AMI

Simple Queue Service

AmazonSQS

Queue Message

DynamoDB

TableDynamoDB Item Items

Direct Connect

Route 53

Route 53 HostedZone

RouteTable

Elastic Load BalancingElastic MapReduce

AmazonEMR

Cluster HDFSCluster

Relational Database Service

AmazonRDS

RDS DBInstance

RDS DB InstanceStandby (Multi-AZ)

Billing CloudTrailVirtual Private Cloud RedshiftSimple Notification Service

AmazonSNS

EmailNotification

HTTPNotification

Topic

ElastiCache

ElastiCache ElastiCacheCache Node

AWS Support TicketingOpsWorksSimple Storage Service

Amazon S3 Bucket Bucket withObjects

Object

Elastic Block Store

Volume SnapshotAmazonEBS

CloudWatch

CloudWatch Alarm

Glacier

AmazonGlacier

GlacierArchive

GlacierVault

CloudFront

CloudFront DownloadDistribution

EdgeLocation

StreamingDistribution

Simple Notification Service

AmazonSNS

EmailNotification

HTTPNotification

Topic

Storage Gateway

Health Status RSS

Coverage with 7.5 On 2014 roadmap


EU West Region

Availability Zone A

Availability Zone B

US East Region

Availability Zone C

Availability Zone A

Availability Zone B

US West Region

Availability Zone A

Availability Zone B

Amazon CloudWatch

Auto

Scalin

g

Elastic Load

Balancing

Note: Conceptual drawing only. The number of Availability Zones may vary

Singapore

Availability Zone A

Availability Zone B

Control of Regional Options is important

33


Example MSP/CSP Value-Added Use Cases

Identifying Costly AWS Resources

Avoiding Potential Outages

Aligning Security Policies with Correct VPCs

Selecting the Best Zone

Finding the Culprit EC2 End-to-End Visibility

34


Use Case: Forgotten EMR

EC2 EMR

1. User spins EMR job that then auto spins EC2 instances.

2. After some time, when process finishes, EC2 instances are shut down. But the EMR stays and is forgotten about, which can cost money. Virtual Private Cloud

Hosting Provider view of your Customers Amazon infrastructure will visually show you in an instant when any EMR jobs are sitting by themselves doing nothing.

$$$$

35


Use Case: Virtual Private Cloud Security

VPC1

VPC2

VPC3

VPC4

VPC5

VPC6

VPC-n

1. Organizations can have hundreds of VPC Subnets, with their own specific security policies. Service providers can have numerous VPC Subnets for each customer, with their own policies.

2. It is typical and possible to make a mistake and put a resource in the wrong VPC Subnet, from a list of VPCs. Once deployed, it is not easy to determine the mistake.

!

Hosting Provider: Illuminate your customer to the fact that an instance deployed is aligned to the right organization, but wrong VPC Subnet.

36


Use Case: Load Balancer Issue

EC2 Instances EC2 Instances EC2 Instances

Regionals & Availability Zones

Load Balanced Group

1. You deploy load balanced EC2 instance across multiple availability zones.

!

2. Today, it is difficult to see what has been provisioned across availability zones or VPCs.

3. Therefore, in the event of a problem, you can’t see the culprit EC2 causing problems for the whole load balanced group.

Hosting Provider: Offer your customer a dynamic map of all your load balanced EC2 instances across all regions, and gives them the ability to see the culprit in seconds!

37


Use Case: Avoiding Outages

Zone 1 Zone 2 Zone n

1. Users instantiate AWS services of their choosing, and during deployment select default zones, not knowing which is best.

2. With users deploying resources in the default region and zone, the risk of outage and financial implication is dramatically increased.

$$$$$

3. Unfortunately, it is not easy to see across all accounts and users where resources are deployed.

Hosting Provider: automatically detect and track all information related to accounts and resources. Allow your customers to instantly and visually see which availability zones their resources are in, and whether they can expect increased risk and/or cost based on that location – placing you in the trusted advisor role.

Availability Zones

38


Use Case: Best Zone for Your Dollar

$$$$$

1. For businesses, it is critical to see AWS billing, usage and performance trends over time, to detect anomalies. Traditional tools (and even default AWS tools) cannot show this.

2. In this situation, a region and zone is selected that is the most expensive in regards to having the most historical outages. Without historical performance, the same zone continues to be utilized.

Hosting Provider: provide complete historical analysis to help your customers select the best historically reliable performing zones, enabling them to be more efficient in picking their best execution environment.

Availability Zones

Zone 1 Zone 2 Zone n

39


Use Case: End-to-End Application VisibilityPrivate Data Center AWS

1. Application owners, or service providers offering application services typically offload some of the work onto AWS, for increased efficiency and agility.

2. But it is difficult to view the health and availability of the business service that the application delivers end-to-end, when resources are split between on-prem and off-prem locations. Hosting Provider: show your

customer the entire service, including all supporting elements and instances in the public cloud, as well as private cloud. Extend your Monitoring and/or support into their private cloud, to give them a complete and holistic view of their IT environment.

As a Trusted Hosting provider, you can now be more efficient, see the interdependencies between technologies, detect anomalies and issues fast, and intelligently offload resources to AWS as needed.

40


…and don’t find yourself in sticker Shock







6. What to expect from your CSP USP


Agenda


Is your cloud Appropriately Compliant/Certified?

43


Responsibility for a Unified IT Environment

44

Legacy Infrastructure

On-PremVirtual and Private

Cloud

Off-PremPublic CloudResources

Compute NetworkStorage

Hybrid IT Monitoring

Trusted Advisor


• Trusted Advisor• Alleviate the confusion of best execution environments• Help you to get up and running faster in the Cloud• Validate your decisions to outsource IT operations

• Complete visibility and control of your Unified Cloud Services• Provide Holistic Hybrid visibility/portal• Proactively manage Public cloud and other assigned IT costs• Recommend best cost per performance environments• Provide proactive maintenance and support escalation for their cloud workloads• Advise on how best to avoid pitfalls during footprint expansion or migration• Create Project based consulting services and fine-tuning services• Cloud design services: recommending appropriate cloud features and services• Be responsible for provisioning and scaling (up and down) of their environment• Offer ongoing guidance and cloud support/knowledge

• Save on over provisioned and unnecessary capital expenditure

What to expect from your USP

45


What Hosting is doing to the market


A Unified Portal









Agenda


Accelerated Hybrid Cloud

The Challenge – Mounting Cost of Operations and Lack of Hybrid IT Support

• Opted for “Cloud first” strategy and deployed new workloads to AWS

• Primary challenge - monitoring an environment split across Kellogg’s datacenters and AWS.

• Existing IT operations management solution did not monitor both onsite and AWS based resources.

• No flexibility to discover and monitor elements that appear and disappear in moments within a cloud-based environment.

• Cost to expand legacy monitoring exceeded $10M + 10 FTEs

The Solution – Moving from A Legacy Based Framework Tool to a Hybrid IT Monitoring Platform

• Needed support for hybrid IT – with separate dashboards to individual contributors

• Dramatically reduced their costs,

• Proactively alert on potential problems

• Significantly cut time for root cause detection.

The Results – 500% Increase in Devices Monitored While Saving over $2 Million

• Today Kellogg can monitor their entire IT environment, onsite and offsite in AWS, from one solution

• 20% of the staff that would have been required with the legacy solution.

• Automatically detect dependencies between AWS-based and on-site resources.

49

© 2014 ScienceLogic Inc. All rights reserved. 50

Nike – Digital Technology Group

• Support for Product Launches• (i.e. Underlying architecture supporting website hits)

• Service Views • Viewing each product launch as a service

• CloudMapper• Understanding key dependencies across equipment

that is crucial to their brand.


• The Challenge• Migrate from In-house IT to

• Externalized IT Services

• Transition to a Service Provider

• Scale for the London Olympics

• The Results• Managed Virtualization transition

• Hybrid IT - AWS & Microsoft Azure

• Delivered to SLA’s for Olympics & Commonwealth Games

Press Association


QUESTIONS?Antonio Piraino, ScienceLogic CTO

[email protected]

(703) 483-9495

mailto:[email protected]

Event Sponsor ScienceLogic - CTO Antonio Piraino

Technology

Transcript of Event Sponsor ScienceLogic - CTO Antonio Piraino