'We Don't Work to Get Hurt' Fighting to Keep Our State Moving Forward
Event Logistics: What You Don't Know Can Hurt You
Transcript of Event Logistics: What You Don't Know Can Hurt You
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LOGISTICS:
KAREN SHOSTAK & NICHOLAS VINCENT | VMC 2017
WHAT YOU DON’T KNOW CAN HURT YOU
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PRESENTERS
Head of Sales & Ticketing for
Piknic Electronik & Igloofest
NICHOLAS VINCENTDirector of Sales & CFEE
Riverbend Festival
KAREN SHOSTAK
VENDINI MEMBER VENDINI MEMBER
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RIVERBEND• Annual nine-day music festival in
Chattanooga, TN
• Up to 100,000 people per day, half a million over nine days
• Held during summer with high heat and humidity
• Known as Tennessee Valley Family Reunion
• Five stages, nearly 100 artists
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IGLOOFEST• Annual electronic music festival
in Montreal, Canada
• Up to 10,000 people per event
• Held during winter in
subzero temperatures
• One of the most
challenging festival environments
on Earth
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OVERVIEW
PLANNING
EXECUTION
ANALYSIS
Q & A
AGENDA
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OVERVIEW
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RUNNING TICKETING,
OPERATIONS
AND LOGISTICS FIREFIGHTING=
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CREATE THE BEST
PATRON & FAN
EXPERIENCE
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NEVER OVERLOOK
OPERATIONS &
LOGISTICS
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PLANNING
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RULES TO LIVE BY
• Handle “paper” once
• Remove: “We’ll take it offline” from your vocabulary
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PLANNING
Proper planning helps
avoid problems before they
occur—and gives
you more time to react
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PROCESS
• Chronological thinking
• Think like a consumer
• Details
• Right staff
• Training, tools & team
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EXECUTION
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EXECUTION
• What does it take to
ensure your team is
ready to execute
according to plan?
• Events are not a one
man show
• Don’t be afraid of paper
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COMMUNICATION TOOLS
• Walkie Talkies
• Group Texts
• Contact Cards
• Site and Venue Maps
• Direct line to fire department
and weather services for
alerts
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ANALYSIS
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DATA ON THE GO
• Mobile friendly = Access anywhere
• Quick sharing = Accelerated communication
• Quick decision making = Mobilizing staff
• Adjusting staff & expenses = Making the event
profitable
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ANALYZE DATA
• Knowledge is Power
• Know how to use your
technology
• Determine the data you are
looking for
• Analyze the data to uncover
what you need
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SUMMARY
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SUMMARY• Deliver the best experience possible
• Be a patron for a day
• Empower your staff through training and information
• Make sure responsibilities and accountabilities are clear
• Leverage technology for planning and to
make quick adjustments
• Evaluate project management tools
• Do a data audit
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QUESTIONS?