ETSI STF (Special Task Force) 229

Determination of user’s QoS criteria for Internet Access in Europe

Objective and Scope

• To determine QoS criteria that are of concern to users

• Obtain the above for Europe• Confine these to dial up and broadband

unless wireless can also be accommodated• Build the above from work already carried

out to a state to enable ETSI to develop an ETSI Guide

Methodology

• Identify and evaluate work already carried out in the field

• Discuss with regulators, ISPs and user groups in a number of European countries

• Arrive at a consensus opinion

• Arrive at a set of QoS criteria

• Test above criteria on European population

Progress to date

• Discussed with ISPs, regulators and user groups in 7 European countries

• Arrived at a set of QoS criteria

• Surveyed a European population

• We are now in a position to commence definitions work

Issues to be addressed at definitions stage

1. Decide on the groupings of QoS parameters into user friendly sets

2. Decide on criteria for ‘dial up’ and ‘broadband’ and if ‘wireless' is to be included

3. Decide on the objective and subjective parameters for each criterion

Issues to be addressed at definitions stage (continued)

4. Take into account inputs from participants during discussions with 7 country representatives and others

5. Word the document so that it can be used by mandatory means as well as on a voluntary basis by any country

6. Any other issues identified during the definitions stage