ETSI STF 322
description
Transcript of ETSI STF 322
April 24, 2007ETSI, Sophia Antipolis
3G and Mobile Broadband User Experience Interoperability Event
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Guidelines for generic UI elements: now also for 3G mobile devices, services
and applications
Bruno von Niman
ETSI STF322 LeaderVice Chairman ETSI TC Human Factors
&Lead Expert vonniman consulting
April 24, 2007ETSI, Sophia Antipolis
3G and Mobile Broadband User Experience Interoperability Event
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Guidelines for generic UI elements: now also for 3G mobile devices, services
and applications
Matthias Schneider- Hufschmidt
ETSI STF322 Expert
Vice President BenQ Mobile IPRs, Standards and Sell-Off
& Technology Licensing, Nokia Group
[email protected]([email protected] for comments)
April 24,2007ETSI, Sophia Antipolis
3G and Mobile Broadband User Experience Interoperability Event
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ETSI STF 322
Funded by EC/EFTA Leader:
Bruno von Niman (ITS (Sweden), vonniman consulting)
Experts: Pekka Ketola (Nokia) David Williams (Majire) Matthias Schneider-Hufschmidt (BenQ Mobile/Nokia Group)
Follow up EG 202 132 (STF231), focusing on the 3G-specific aspects
Time plan: TB approval in September 2008 ETSI publication in December 2008
April 24,2007ETSI, Sophia Antipolis
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Intro and background (1/2)
The capabilities offered by mobile solutions evolve, from only being able to make a call and use voice-mail
to downloadable personalization achieved through
• ring signals, • software programs such as games and • the introduction of multimedia information services
– such as navigation, mapping and directions,
– traffic information,
– text messaging and e-mail access,
– quasi-cordless functionality,
– music, tv and video call services.
April 24,2007ETSI, Sophia Antipolis
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Intro and background (2/2)
Connectivity and interoperability between telephony networks, personal computing, the Internet, and ever-smarter mobile terminals and services
offer enormous potential for improving life. Concern about whether these new products, services and their
content will be fully accessible to all people, including: generic users, less literate users, children, aging and disabled users.
Ensuring access to mobile communication for all is a common goal vendors, operators, service providers, users associations, Policy makers (e-inclusive information society)
April 24,2007ETSI, Sophia Antipolis
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The “Usability Gap”
“Featurism” - product complexity increasing Range of mobile technology users broadening – from
children to elderly and disabled
April 24,2007ETSI, Sophia Antipolis
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Triple-play
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Decreasing the “Usability Gap”
Possible ways to decrease complexity include: understanding of user needs; excellent user interfaces; simplicity of configuration; personalization capabilities and ease of operation.
Also the “usability gap” can be helped by: technological advances (e.g. better speech recognition); a maturing ICT industry.
April 24,2007ETSI, Sophia Antipolis
3G and Mobile Broadband User Experience Interoperability Event
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Generic UI elements!
April 24,2007ETSI, Sophia Antipolis
3G and Mobile Broadband User Experience Interoperability Event
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ETSI Guide: Generic UI elements for mobile devices and services (STF231)
Leader: Bruno von Niman
(Ericsson/ vonniman consulting) ITS Sweden
STF Experts:Riitta Jokela Martin Böcker
Nokia Siemens
Kristoffer Åberg Mike Pluke Sony Ericsson Telenor (supp.)
Matthias Schneider- Hufschmidt Siemens
April 24,2007ETSI, Sophia Antipolis
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Industry Reference Group(STF231)
AOL Time WarnerAlcatel
BTEricsson
Fundacione ONEGSM Association
IBMInfineonMotorolaOrangePhilips
QualcommSamsung
TeliaSoneraTMobile
O2Vodafone
Wireless World Research Forumetc.
April 24,2007ETSI, Sophia Antipolis
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Scope (1/2)
Simplify end-user access to ICT services for end users and consumers from mobile 3G/UMTS telecommunication terminals without restricting the ability of market players to further
improve and develop their terminals, services and applications.
Expand scope of EG 202 132, “Human Factors: Guidelines for Generic Mobile User Interface Elements for Mobile Terminals and Services” (August 2004) to 3G specific issues
Address specific and important 3G key issues from the end user's perspective, providing guidance on proposed generic user interface elements for basic and advanced mobile terminals, services and applications, including their accessibility.
April 24,2007ETSI, Sophia Antipolis
3G and Mobile Broadband User Experience Interoperability Event
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Scope (2/2)
Consider user requirements and integrate available results of standardisation work providing implementation oriented guidance.
Do not restrict ability of market players to further improve and develop their devices and services.
Do not limit options to trademark UI elements or profile the user experience of brand‑specific user interface implementations as a
competitive edge. Provide guidance on simplifying end-user access to basic
and selected advanced functions of mobile communication services from mobile communication devices.
Adopt a Design-for-All approach, wherever possible taking special needs of children and elderly users with physical
and sensory disabilities into account.
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5. Rationale for generic UI elements
Manufacturers differentiate their products through industrial and screen design, feature sets and UIs
Generic UI elements are accepted in safety-relevant products (e.g. cars), for products to be used by many people (products in
public or work environments), and In UIs following de-facto standards (GUIs in PC software
or musical instruments).
April 24,2007ETSI, Sophia Antipolis
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April 24,2007ETSI, Sophia Antipolis
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Rationale for generic UI elements
Generic UI elements result from De-facto standards (e.g. GUIs), and from official standardisation (e.g. keypad arrangement on
public phones). Generic UI elements potentially benefit all,
end users, manufacturers, and service providers.
They can facilitate the uptake of new and emerging types of interfaces, e.g. ETSI ES 202 130 Character repertoires, ordering rules
and keypad assignment (under expansion) ETSI ES 202 076 Generic spoken command vocabulary
(under expansion)
April 24,2007ETSI, Sophia Antipolis
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Rationale for generic UI elements
Basic considerations of what makes a UI area a candidate for generic UI elements: No barrier to innovation No obstacle to good product-specific user interfaces Only the semantic of a generic user-interface element
should be specified, not the actual design and implementation
End-user aspects, such as learnability, familiarity, trust, configuration and access
Commercial aspects (quicker uptake of new technologies, larger user base)
Legal requirements and possible regulation
April 24,2007ETSI, Sophia Antipolis
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EG 202 132 version 1.1.1: 2G/GSM and GPRS- specific guidelines
1. Terminology, symbols, acoustic signals and user guides
2. Configuration for service access, interworking, portability and error handling
3. Terminal and network related generic UI elements
4. Service and application specific UI elements
April 24,2007ETSI, Sophia Antipolis
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Terminal and network related generic UI elements
9.1 International access code9.2 Safety and security indicators9.3 Text entry, retrieval and control9.4 Accessibility and assistive terminal interfaces9.5 Common keys9.6 Language selection mechanisms9.7 Voice and speech user interfaces9.8 Users’ data privacy, security and access control9.9 Telephone number format and handling9.10 Universal addressing in converging networks9.11 Synchronization and back-up
April 24,2007ETSI, Sophia Antipolis
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Service and application specific UI elements
10.1 Emergency call services
10.2 Voice call services
10.3 Video call services
10.4 Mobile browsing and Internet services
10.5 Positioning-related services
10.6 Service and content presence, availability and connectivity
10.7 Payments, cost of services and content
10.8 Messaging services
10.9 Instant mobile messaging services
April 24,2007ETSI, Sophia Antipolis
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EG 202 132 version 2.1.12G/GSM and GPRS- specific guidelines
updated for 3G/UMTS specifics…?
Under development- early draft plans include:1. Enabler and disabler issues (terminals, media, services)2. Variability of service offering/ QoS 3. Internet connectivity 4. Data intensive services and applications 5. Always-on, always on-line 6. Media handling 7. Distributed/non-native/local and remote user interfaces (device-
service) 8. Dedicated device interfaces9. Enabling computer access 10.Cost-speed-time-progress 11.Customization 12.Business/enterprise use
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Thank you!
http://portal.etsi.org/stfs/STF_HomePages/STF322/STF322.asp