Erik Drolshammer Enterprise.Wiki

Wiki - hva skal jeg med det?

FIRST TUESDAY tirsdag 6. mai 2008 1

Agenda

1. Intro

2. Why use a wiki?

3. How to get started?

2FIRST TUESDAY tirsdag 6. mai 2008

1. Who is Erik Drolshammer?

•Consultant Objectware AS –[email protected]

•Master in Computer Science from NTNU

•6 years of experience with wikis

(MediaWiki, kWiki, Trac’s wiki and Confluence)


mailto:[email protected]

What is a Wiki?

"A wiki is a collection of web pages designed to enable anyone who accesses it to contribute or modify content, using a simplified markup language."wikipedia

"Pioneered by Ward Cunningham, and named after the Hawaiian word for 'quick', a wiki is a website that makes it easy for anyone to contribute pages, and link them together."atlassian


http://en.wikipedia.org/wiki/Wiki

http://www.atlassian.com/software/confluence/wiki.jsp

Efficient communication

• Easy to share information

• Easy to change information

• Always up to date

• unlike documents

• Durable, scalable and stable solution

• unlike email and instant messaging


Accessibility

• Everyone can use the same system

•Suitable for both technical and non-technical users

• WYSIWYG-editor and markup-editor

•Web-based

• Available internally and externally

• Any browser can be used

• No software needs to be installed


Enterprise wiki features

• Backup, version control and role-based access control

• Simple installation and management

• Attractive, user-friendly WYSIWYG interface

• Powerful tools for structuring and automated refactoring

• PDF and html export

• Advanced search functionality

• An open API for extension and integration

• E.g. integration with Jira and Sharepoint


Community mindset

• Everyone contributes

• Shared ownership

• Simple and familiar user interfaces

•Easy to obtain read and write access

• Restrict access to sensitive material only!

• Wiki + ”Need to know”-basis = false


Community mindset – what if...?

• Consequences of abuse is minimal

• Roll-back to previous version of a page

• Role-based access control

• Backup

• The community mindset works in ”the wild”;

- Why shouldn’t it work in an enterprise setting?


Information quality

• An active community is the key to success.

• Balance between quality and quantity

• Add content even if it is ”unfinished”.

• Constantly improve structure and content.

• Delete redundant and irrelevant information.


Wiki as single point of entry

• Wiki is not a silver bullet

• suitable for dynamic content

• suitable communication in a group or community (broadcast)

• Single-point-of-entry

• no duplicated information

• links to other systems

• Clearly define which system should hold what information


Which product?

• Confluence, the best there is!

• Loads of functionality and high ”just works”-factor

• Company, academic, open source and personal licenses

• Best open source alternative MediaWiki or Xwiki


Remember

• An enterprise wiki suppports efficient communication.

• The community mindset works.

• a wiki is not a wiki, an Enterprise needs Confluence


Q & A

Ask me afterwards or send me an email: [email protected]


mailto:[email protected]

Erik Drolshammer Enterprise.Wiki

Technology

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