English for International Tourism Premium Tutors'...

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English for International Tourism – Premium

Tutors' Manual

1. Introduction

2. Assessment

3. Module outlines

4. Module-by-module guide

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Contents

1. Introduction .................................................................................................................. 3

2. Assessment ................................................................................................................... 4

3. Module outlines ............................................................................................................ 5

English for International Tourism – Lower Intermediate (B1) .................................................... 5

English for International Tourism – Upper Intermediate (B2) .................................................... 8

4. Module guide for tutors .............................................................................................. 11

English for International Tourism (Lower Intermediate).......................................................... 11

Speaking Tutorial 1 (Section 2. Giving information) .................................................. 13

Writing Tutorial 1 (Section 3. Talking about local features) ...................................... 14

Speaking Tutorial 2 (Section 4. Describing places) .................................................... 14

Writing Tutorial 2 (Section 5. Giving tour information) ............................................ 15

English for International Tourism (Upper Intermediate) ......................................................... 16

Writing Tutorial 1 (Section 2. Giving information) .................................................... 18

Speaking Tutorial 1 ( Section 3. Explaining local culture ) ......................................... 18

Writing Tutorial 2 (Section 4. Dealing with problems) .............................................. 19

Speaking Tutorial 2 (Section 5. Making a presentation)............................................ 20






1. Introduction This course is designed for people working in the tourism industry. English for International Tourism is available at two levels, Lower Intermediate (B1) and Upper Intermediate (B2). Similar contexts are covered at both levels; however, complexity and range of language is increased at the Upper Intermediate level. Each module is organised in sections, each section focusing on common functions found within different sectors of the tourism industry; for example, giving information, responding to questions, making arrangements, dealing with problems, etc. Sections are also based on different contexts; for example, tourist information, tour guidelines, making a presentation of a tourist activity, etc. Each of these contexts implies a specific vocabulary and language area. Alongside focus on vocabulary, common expressions and grammar, learners receive practice in listening, pronunciation, speaking and writing (2 speaking tutorials and 2 writing tutorials). Each module is divided into six sections, a final test and a feedback section. Each section has a clear context and focuses on skills practice, vocabulary, grammar and pronunciation. The total time tutors should spend on conducting and marking tutorials per module is 1 hour 30 minutes. This corresponds to 15 minutes on each writing tutorial and 30 minutes on each speaking tutorial (20-minute conversation). In addition to the tutorials, the students will find a ten-item test at the end of each section (a total of six tests of this type). There is also a longer, more complete test at the end of the module (Final test).






2. Assessment Assessment of a student's progress on the English for Tourism – Premium modules is as follows:

Module tests and tutorials

Marks

Section 1 test 10

Section 2 test 10

Section 3 test 10

Section 4 test 10

Section 5 test 10

Section 6 test 10

Final test 40

Tutorials 60 (10 marks for each writing tutorial and 20 marks for each speaking tutorial)

Total 160

Students need to score at least 60% (96/160) to pass the module. Marks should be awarded in the tutorials based on the students’ ability to communicate effectively at level B1 or B2 to complete the objectives of the tutorial. Remember that 6 out of 10 is a pass for the writing tutorials and 12 out of 20 is a pass for the speaking tutorials. Written feedback and a mark both on the writing tutorials and on the speaking tutorials should be sent to the student by mail on the platform. The mark should also be inputted to the platform so that the marks display correctly for students and course administrators.






3. Module outlines

English for International Tourism – Lower Intermediate (B1) Section Functions and skills Language 1. Welcoming Summary Revise vocabulary and polite expressions. Watch videos of different situations and practise language of welcoming, greetings and exchanging basic information.

Functions ● Understand conversations in different situations ● Greet people and exchange information ● Understand colloquial ways of asking for things ● Understand and respond to questions ● Respond to questions politely ● Listen and write names that are spelt for you Listening ● Video: Hotel reception, airport bus ticket stand ● Questions and answers ● Listen and write names that are spelt out

Vocabulary ● Information places: sign, brochure, information stand, ... ● Hotels: to sign, third floor, lift, .. ● Airports: airport, one way, return, ... ● Tourist information: map, metro, taxi, information brochure, ... Grammar ● Learn different ways of asking questions ● Polite questions

2. Giving information Summary Study vocabulary of people and things in a city. Watch a video and practise answering questions and giving directions. Then, speak about your work and give directions to places where you live.

Functions ● Understand a visitor's request ● Give information and explanations ● Give directions to places in a city ● Say when you don't understand something ● Respond to questions appropriately ● Speak about your work and what you do Listening ● Video: Tourist information office ● Listen and understand questions Speaking ● Speak about your work ● Give directions to places where you live

Vocabulary ● People: conductor, crew, driver, ... ● Things in a city: a corner, a building, an intersection, ... ● Giving directions: keep going, turn left, ... Grammar ● Short answers to questions ● Language of giving directions






Section Functions and skills Language 3. Talking about local features Summary Practise listening to explanations and descriptions of local features and culture. Study useful words and phrases, word order, making recommendations and using active and passive verb forms. Then write about a local feature or event.

Functions ● Talk about features and culture where you live ● Describe places and talk about why they are significant ● Talk about historical events ● Make recommendations ● Describe cultural events Listening ● Explanations about local features and culture Writing ● Write about a local feature or event

Vocabulary ● Local features: narrow, iron, cobblestone, ... ● Useful nouns: movement, trend, development, ... Grammar ● Make recommendations: it's worth ..., If I were you ... , You mustn't miss ... ● Active vs. passive verb forms

4. Describing places Summary Practise essential vocabulary for describing places and landmarks, and study short descriptions, focusing on verb forms and pronunciation. Then speak about progress on the course and describe a local landmark.

Functions ● Describe and talk about buildings and monuments ● Talk about progress on the course and ask for clarification Reading ● Famous landmarks: Website texts Speaking ● Talk about progress on the course and describe a local landmark ● Vowel sounds

Vocabulary ● Places: site, resort, village, ... ● Buildings and constructions: city hall, castle, church, ... ● Religious places: mosque, church, cathedral, ... Grammar ● Different verb forms: active and passive, present and past






Section Functions and skills Language 5. Giving tour information Summary Practise describing obligations and giving recommendations, and being polite. Study language in tour information and practise answering questions about a walking tour. Then write about a dialogue.

Functions ● Say what is allowed and not allowed ● Make recommendations ● Give instructions politely ● Read and understand written rules and instructions ● Give longer answers to questions, including necessary information about a tour Reading ● Tour information brochure: Walking tours ● Understand the meaning of expressions in context Listening ● Listen and understand the gist of answers Writing ● Write a dialogue between a tourist and a guide

Vocabulary ● Tours: available, refreshments, refund, ... ● Adjectives: comfortable, chilly, available, ... Grammar ● Express obligations and recommendation: must, mustn't, have to, don't have to, should, shouldn't, can, are (not) allowed to ● Language of signs: keep out, out of order, ... ● Polite forms ● Questions and short answers

6. Describing tourist activities Summary Practise saying and understanding dates and numbers, study useful vocabulary to describe and talk about activities and attractions to use when making a recommendation.

Functions ● Say and understand dates and numbers ● Read and understand tour information ● Describe different tourist activities ● Talk about arrangements and conditions ● Make recommendations about things to do and tourist activities Reading ● Brochures: Tourist activities and attractions Listening ● Listen and understand dates, times and numbers ● Listen and understand the gist of answers

Vocabulary ● Dates, times and numbers ● Transport: coach, cable car, shuttle bus, ... ● Brochure key words: views, hiking, four-wheel drive, ... ● Adjectives: amazing, exotic, ideal, ... ● Adjective/noun combinations Grammar ● Make recommendations ● Written conventions of dates and times






English for International Tourism – Upper Intermediate (B2) Section Functions and skills Language 1. Welcoming Summary Practise greeting and giving information, watch a video and then practise small talk and making recommendations.

Functions ● Welcome and greet people ● Give instructions and information about a tour in an engaging way ● Make small talk and friendly chat ● Talk about yourself and ask about others Listening ● Video: Starting a walking tour Speaking ● Signposting when giving instructions: First of all, before we begin, ... ● Using question tags to engage listeners ● Ask questions to show interest

Vocabulary ● Tourism: itinerary, schedule, accommodation, ... Grammar ● Question tags ● Review: Making recommendations: should, mustn't miss, really worth visiting, ...

2. Giving information Summary Study money vocabulary, watch a video of someone giving information, practise ways of saying that you understand, of clarifying and offering help, and practise colloquial language. Then write an email explaining about your work.

Functions ● Explain and give information about tax free shopping ● Say when you understand or don't understand what is said ● Offer to help or explain Listening ● Video: Giving information ● Understand questions and requests Speaking ● Ask for clarification ● Give appropriate answers to questions Writing ● Write an email explaining about your work

Vocabulary ● Money: refund, discount, receipt, ... ● Travel money: prepaid, deposit, budget, ... Grammar ● Colloquial language: just wondering, of some kind, how come, ... ● Word order






3. Explaining local culture Summary Practise useful vocabulary to talk about customs and cultural differences, listen and read about cultural differences, review the use of modal verbs and passive verb forms. Then speak about your work and cultural differences.

Functions ● Welcome and greet people ● Talk about greeting conventions in different cultures ● Talk about cultural issues where you live ● Talk about your work and what you do Listening ● Understand vocabulary explanations ● Podcast: Greetings and body language ● Podcast: personal space, behaviour and dress Reading ● Coffee and meals

Vocabulary ● Greetings and actions: kiss, hug, bow, ... ● Parts of the body: palm, thumb, waist, ... ● Expressions with parts of the body: hand me ..., keep an eye on ..., ● Cultural issues: rude, obscene, insult, ... ● Clothing: beachwear, long-sleeved, footwear, ... Grammar ● Review: modal verbs: advice, obligation, probability and possibility ● Passive verb forms

4. Dealing with problems Summary Practise useful vocabulary and language to talk about travel problems and watch a video of a guide negotiating with a tourist about a problem. Then write a dialogue about dealing with a problem.

Functions ● Talk about travel problems and solutions ● Explain processes and steps to take to resolve problems ● Announce and apologise for a problem ● Describe alternative arrangements and give details Listening ● Dealing with problems ● Video: Dealing with a problem Speaking ● Apologising for a problem Writing ● Write a dialogue about dealing with a problem

Vocabulary ● Travel problems: be delayed, wrong destination, report theft, ... ● Steps to deal with problems Grammar ● Future ability and necessity: will be able to, will be required to ● Useful expressions: Can I speak to you? I'm afraid, we would like to offer...






5. Making a presentation Summary Practise useful vocabulary, listen to and watch a presentation, focus on preparing a presentation and practise speaking. Then prepare and give a presentation.

Functions ● Summarise the contents of a presentation ● Give a presentation related to your work Listening ● Presentation: Community tourism Speaking ● Link ideas and information in a presentation ● Sentence stress and phrasing Writing ● Plan and prepare notes for a presentation

Vocabulary ● Compound nouns: natural resources, sustainable development, ... ● Synonyms: run–manage, exhaust–use up, ... Grammar ● Linking words: and, but, so ● Function words and content words

6. Describing places Summary Practise useful vocabulary to talk about landmarks and buildings, watch a video of a tour guide's description, read about features of a hotel, listen to visitors being shown around, and review the use of adverbs.

Functions ● Talk about a historical building and explain features and points of interest ● Show visitors around a building and talk about what you can see Listening ● Video: A guide's introduction to a building ● Showing visitors around Speaking ● Express interest and enthusiasm Reading ● A website text: The history of a building

Vocabulary ● Parts of a building: column, vault, buttress, ... ● Buildings and cities: headquarters, landmark, facilities, ... ● Building features: ornamentation, unadorned, damage, ... Grammar ● Using adverbs: actually, coincidentally, in fact, ... ● Word order






4. Module guide for tutors

English for International Tourism (Lower Intermediate) Contents: This module covers the following content: 1. Welcoming Revise vocabulary and polite expressions. Watch videos of different situations and practise language of welcoming, greetings and exchanging basic information.

Vocabulary: Information (sign, brochure, information stand, ...)

Different situations: Introducing and recognising different functions and functional language

Vocabulary: (Hotel reception, floor, lift, ...)

Videos: Different situations

Different ways of asking questions

Questions and answers

Being polite (1)

Practise listening: Spelling names

Test 1 2. Giving information Study vocabulary of people and things in a city. Watch a video and practise answering questions and giving directions. Then, do Speaking Tutorial 1.

Vocabulary: People (visitor, staff, guest, ...)

Video: Answering questions


Listening: Questions and answers

Vocabulary: Things in a city (corner, building, intersection, ...)

Giving directions

Speaking Tutorial 1 (Giving directions)

Test 2 3. Talking about local features Practise listening to explanations and descriptions of local features and culture. Study useful words and phrases, word order, making recommendations and using active and passive verb forms. Then do Writing Tutorial 1.

Practise listening: Sentence dictation

Listening: Local features and culture

Describing local features and culture

Vocabulary: Useful words and phrases (trend, district, movement, ...)

Word order

Making recommendations

Verb forms: Active and passive






Writing Tutorial 1 (A local feature or cultural event)

Test 3 4. Describing places Practise essential vocabulary for describing places and landmarks, and study short descriptions, focusing on verb forms and pronunciation. Then do Speaking Tutorial 2.

Vocabulary: Places (national park, archaeological site, market town, ...)

Vocabulary: Buildings and constructions (city hall, castle, cathedral, ...)

Reading: Famous landmarks

Pronunciation: Vowel sounds

Language review: Verb forms

Speaking: Reading aloud

Speaking Tutorial 2 (A local landmark)

Test 4 5 Giving tour information Practise describing obligations and giving recommendations, and being polite. Study language in tour information and practise answering questions about a walking tour.

Obligations and recommendations

Being polite (2)

Reading: Tour information

Vocabulary: Tour information (available, refreshments, refunds, ...)

Answering questions and giving additional information

Vocabulary and useful expressions

Writing Tutorial 2 (Answering questions and giving information)

Test 5 6. Describing tourist activities Practise saying and understanding dates and numbers, study useful vocabulary to describe and talk about activities and attractions to use when making a recommendation.

Practise saying and understanding dates and numbers

Vocabulary: Transport (coach, ferry, shuttle bus, ...)

Reading: Tourist activities and attractions

Vocabulary: Key words to describe activities and attractions (view, day trip, hiking, ...)

Useful adjectives

Reading: Tour description

Listening: A tour recommendation

Test 6 Final test Check what you have learnt. Feedback Send us your feedback on this module.






Tutorials: There are two speaking tutorials and two writing tutorials in this module.

Speaking Tutorial 1 (Section 2. Giving information) These are the instructions the student sees in the module: During the tutorial you will talk about the following: 1. Your work: Where you work and what you do. Situations where you need to speak English. 2. Giving directions: Your tutor will ask you for directions to different places on the map below. a large shoe store: Letter F on the map a police station: Letter B on the map, but it is not on the ground level. Go downstairs. It's at the entrance to the train station. a department store: Letter H on the map. An entrance is at the intersection opposite letter A. the airport bus: Letter I on the map. Practise giving directions to these places before the tutorial.






Useful phrases for phoning: Hello, this is .... Can I speak to ..., please? Hello ..., this is .... I'm phoning to do Speaking Tutorial 1 of the English for Tourism module.

Now contact your tutor to arrange your speaking tutorial. Mark: Award a mark out of 20.

Writing Tutorial 1 (Section 3. Talking about local features) These are the instructions the student sees in the module: Write a short description of a local feature or cultural event like the ones you have studied in this section. Try to include the language that you have studied in this section. Write 100 to 150 words. Send the completed task to your tutor. Mark: Award a mark out of 10.

Speaking Tutorial 2 (Section 4. Describing places) These are the instructions the student sees in the module: During the tutorial you will talk about the following: 1. Your progress on the course: What new things you have learnt. More things that you would like to learn. Any questions or doubts that you have about what you have studied so far. 2. A local landmark: Tell your tutor about a local landmark where you live or work. Remember to talk about the following:

describe the landmark and where it is

explain its history

what is interesting about it You should prepare and make notes on what you are going to say before you have your tutorial. Useful phrases: This is one of the most visited monuments in ... Construction started in ... It was designed and built by ... in ... It is the most famous ... in ... It's located in ...






The building is made of ... It's meant to symbolise ... This is a very interesting example of ... I think this is interesting because ... Useful phrases for phoning:

Hello, this is .... Can I speak to ..., please? Hello ..., this is .... I'm phoning to do Speaking Tutorial 2 of the English for Tourism module.

Now contact your tutor to arrange your speaking tutorial. Mark: Award a mark out of 20.

Writing Tutorial 2 (Section 5. Giving tour information) These are the instructions the student sees in the module: Write a dialogue where you are answering questions and giving information. Follow the steps below:

Think of a tour or visit to a place of interest in your local area.

Note down important information about that tour or visit.

Think of questions that tourists could ask about the tour or visit.

Write a dialogue between a tourist and guide or a person working in a tourist information centre.

Try to include the language that you have studied in this section. For example: Ways of making recommendations or expressing obligations: can, should, have to, must, mustn't, don't have to Useful vocabulary: refreshments, delicacies, brochure, refund, fee, weather forecast, meeting point, midday, ... Useful phrases: make your way quite chilly comfortable walking shoes a sit-down lunch not provided plenty of opportunities available online at the latest takes between ... and ...






get back to the hotel Write 150 to 200 words. Send the completed task to your tutor.

Mark: Award a mark out of 10.

English for International Tourism (Upper Intermediate) Contents: This module covers the following content: 1. Welcoming Practise greeting and giving information, watch a video and then practise small talk and making recommendations.

Vocabulary: Tourism (accommodation, shuttle, brochure, ...)

Video: Starting a walking tour

Greeting and giving information

Using question tags

Making small talk

Review: Making recommendations

Test 1

2. Giving information Study money vocabulary, watch a video of someone giving information, practise ways of saying that you understand, of clarifying and offering help, and practise colloquial language. Then do Writing Tutorial 1.

Vocabulary: Money (refund, discount, receipt, ...)

Vocabulary: Travel money (prepaid, balance, charges, ...)

Video: Giving information

Understanding, clarifying and offering help

Listening: Understanding questions and requests


Understanding colloquial language

Review: Word order

Writing Tutorial 1 (Write about your work.)

Test 2 3. Explaining local culture Practise useful vocabulary to talk about customs and cultural differences, listen and read about cultural differences, review the use of modal verbs and passive verb forms. Then do Speaking Tutorial 1.






Vocabulary review (bill, guest, cheek, ...)

Vocabulary: Greetings and actions (bow, shake hands, gesture, ...)

Listening: Greetings and body language

Reading: Greetings and body language

Listening: Personal space, behaviour and dress

Language review: Modal verbs (can, needn't, must, ...)

Reading and listening: Coffee and meals

Grammar: Using passive verb forms

Speaking Tutorial 1 (Customs and cultural differences)

Test 3 4. Dealing with problems Practise useful vocabulary and language to talk about travel problems and watch a video of a guide negotiating with a tourist about a problem. Then do Writing Tutorial 2.

Vocabulary: Travel problems (baggage receipt, travel insurance, ...)

Listening: Travel problems and solutions

Practice: Travel problems and solutions

Expressing future ability and necessity

Explaining what to do

Video: Dealing with a problem

Useful expressions

Speaking practice

Writing Tutorial 2 (Write a dialogue: Dealing with a problem)

Test 4 5. Making a presentation Practise useful vocabulary, listen to and watch a presentation, focus on preparing a presentation and practise speaking. Then do Speaking Tutorial 2.

Vocabulary: Compound nouns (natural resources, tour operator, ...)

Listening: A presentation

Vocabulary: Presentation words (sustain, boost, preserve, ...)

Connectors: And, but and so

Function words and content words

Writing practice

Speaking practice: Sentence stress

Speaking Tutorial 2 (Make a presentation)

Test 5 6. Describing places






Practise useful vocabulary to talk about landmarks and buildings, watch a video of a tour guide's description, read about features of a hotel, listen to visitors being shown around, and review the use of adverbs.

Vocabulary: Parts of a building (column, vault, buttress, ...)

Vocabulary: Cities (landmark, quarter, suburb, ...)

Video: A guide’s introduction

Vocabulary: Describing a place (ornamentation, plain, earthquake, ...)

Grammar: Using adverbs

Reading: The history of a building

Listening: Showing visitors around

Test 6 Final test Check what you have learnt. Feedback Send us your feedback on this module.

Tutorials: There are two speaking tutorials and two writing tutorials in this module.

Writing Tutorial 1 (Section 2. Giving information) These are the instructions the student sees in the module: Write an email to your tutor explaining about your work. Cover the following points in your email. where you work what you do what you have to do at work in English things that you find difficult to do in English areas that you would like to improve on Write 150 to 200 words. Send the completed task to your tutor. Mark: Award a mark out of 10.

Speaking Tutorial 1 ( Section 3. Explaining local culture ) These are the instructions the student sees in the module:






During the tutorial you will talk about the following: 1. Your work: Where you work and what you do. Situations where you need to speak English. 2. Cultural differences: Discuss the following questions with your tutor. Do you agree with the information in the podcast? What other points would you add? What are some general tips for travellers to your country? Talk about the following in your country:

greetings

personal space

behaviour in public

dress

tipping

eating and drinking

Useful phrases for phoning: Hello, this is ... Can I speak to ..., please? Hello ..., this is .... I'm phoning to do Speaking Tutorial 1 of the English for Tourism module. Now contact your tutor to arrange your speaking tutorial. Mark: Award a mark out of 20.

Writing Tutorial 2 (Section 4. Dealing with problems) These are the instructions the student sees in the module: Write a short dialogue about dealing with a problem. Choose ONE of the situations below, or write about a real problem that you had to deal with at work. Problems: 1. The airport bus service is not functioning because of a strike. 2. A room reservation has been lost because of a computer error. 3. The walking tour has been cancelled because of lack of interest. 4. A visit to the temple has been re-scheduled because of the prime minister's visit. 5. There is a €10 surcharge on the taxi fare because it's after midnight. 6. You have had to change a tour itinerary because of bad weather and flooding. You can use the dialogue from exercise 12 as a model. Try to use the phrases in bold.






Tour guide: Hi, Mrs Johansen, can I speak to you for a minute? It's about the tour you and your husband booked for tomorrow. Mrs Johansen: Oh dear. Is there some kind of problem? Tour guide: Yes, unfortunately there is. I'm afraid there has been an overbooking on the wetlands birdwatching tour that you and your husband booked. Mrs Johansen: Oh no! That's a bit of a disappointment! Tour guide: We're very sorry about this. We've only just been informed ourselves about the overbooking. However, we've been working hard to come up with an alternative for you and would like to see what you think. Mrs Johansen: Alternative! Oh. OK. Is there a similar tour that we could join if it's impossible to go on the one we booked? Tour guide: Yes, there is. Actually, there are two places free on the Monegros tour, which also starts tomorrow. etc.

Write 150 to 250 words. Send the completed task to your tutor. Mark: Award a mark out of 10.

Speaking Tutorial 2 (Section 5. Making a presentation) These are the instructions the student sees in the module: Send your tutor an email suggesting a day and time for the speaking tutorial. During the tutorial you will give a short presentation. 1. Presentation. You are going to practise giving a short presentation. Choose a topic that you are familiar with, for example something related to your job, or some aspect of tourism in your country. Preparation: a. Choose some slides to illustrate your talk. They will also help you remember what you have to say. You can make these slides using PowerPoint.






b. Make a list of the main points for each slide. Your points should consist of the important content words, as we practised in exercise 10. You can include some key words in each slide. c. Practise talking through your slides. Please don’t read a prepared script, but speak from notes, or using the slides. d. When you are ready, contact your tutor and do your presentation. 2. Making presentations. If you are not able to prepare your presentation, you will discuss the following questions with your tutor. 1. How often do you give presentations in your job? / Have you ever given a presentation? 2. What was the last presentation about? / What was it about? 3. Did you read a text, speak from notes or did you improvise? 4. What technical support did you use? 5. What are the characteristics of a good presentation in your opinion? Useful phrases for phoning: Hello, this is ... Can I speak to ..., please? Hello ..., this is .... I'm phoning to do Speaking Tutorial 2 of the English for Tourism module. Now contact your tutor to arrange your speaking tutorial. Mark: Award a mark out of 20.



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