e-connect.24get up and running again quickly and safely

typically pays for itself the first time you experience large-scale machine downtime

Perfect online support, directly on your machine: ENGEL e-connect.24 gives you access to qualified remote maintenance and online support around the clock. 400 service engineers from our global production plants help you quickly control unplanned machine downtime at any time.

What you expect …

� immediate response, 24/7

� qualified remote maintenance

� inexpensive support

� minimised downtimes

� higher machine availability for maximum productivity

� improved productivity

What ENGEL e-connect.24 offers …

� free 24/7 service

� global online support

� qualified ENGEL support

� fast troubleshooting

� absolute data security

� complete service history

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When a machine is down, immediate action is required. ENGEL e-connect.24 stands for fast and competent ENGEL support directly on your machine. Our free remote maintenance package guarantees the return of your machine to trouble-free production in the shortest time possible. The result: an optimal support process and even greater productivity.

1 send help request

2 notify defined 1st level support

4 fast troubleshooting

service request by � user via PC/laptop/app

� operator on the machine

� machine in case of an alarm

send e-mail to

� ENGEL e-connect.24 support

� customer-specific support

� optionally: 2nd and 3rd level support

� initiate or implement a solution to your problem

� complete service history

� close service request

� disconnect from ENGEL

qualified analysis of error via audio, video or text conferencing:

3 comprehensive online analysis

� remote view

� status report

� software oscilloscope

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With ENGEL e-connect.24 we provide a fast response as soon as you need it. We supply a hardware and software package adapted to your individual requirements. All you need is Internet access for the ENGEL Service Box and a network for connecting the individual machines via cable or Wi-Fi.

ENGEL Service Boxthe user-friendly plug & play solution

� including a software package for your PC or laptop

� 1 box for up to 20 machines

ENGEL e-connect.24 screen pagefor triggering a service request on the machine (automatically or manually)

� standard with new ENGEL machines

� optional retrofitting where needed

ENGEL e-connect.24 service package � select: 1, 2, 3 or 5 years for your machine

� unlimited 24/7 online support

ENGEL Wireless Module (optional) � wireless connection via Wi-Fi or UMTS

� consisting of a USB modem & Wi-Fi router

call up machine and production status anytime via mobile phone send service requests quickly and easilymaintain an overview of all current machine alarms

ENGEL e-connect APP

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Save time & money

� fast response time

� fewer on-site service calls

� reduce travel expenses

� optimal preparation for on site calls

Boost productivity

� improve machine availability

� reduce idle times

� perfect support for machine optimisation

Leverage expert knowledge

� access to top ENGEL experts worldwide

� network know-how from your own facilities

You decide what information you want to pass on to us: with ENGEL e-connect.24, you always keep control over your data. Our TÜViT certified remote service software is designed in such a way that we can only access the machines you actively release to us. All exchanged data is encrypted, and then securely and completely documented. This gives you a perfect overview of your ma-chine's service history.

Your ENGEL e-connect.24 benefits

Looking back on his experiences with ENGEL e-connect.24, Luke Biller of Toledo Molding & Die in Tiffin, Ohio, says: “I was surprised at how easy it was to work via remote connection. The ENGEL service engineer guided me towards the solution step by step. We could immediately see how the machine was responding to the changes. We now have a feeling of security at all times, even at remote production sites.”Luke Biller, Toledo Molding & Die

certified security

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ENGEL servicesAlways there where you need us

560 of the best equipped service technicians

55 support hotline technicians

9 production plants

29 sales subsidiaries

60 representatives

Your concern is our challenge

It is important to always keep your injection moulding equipment in top shape and constantly available. The wide range of services offered by ENGEL ensures that you can produce competitively at any time. It doesn't matter whether your production cell is a single machine or a complex integrated system solution. ENGEL makes it possible for you to utilise all options for optimisation at any time, and therefore consistently get the most out of your machine over the long term. In addition, we offer professional training for machine operators as well as the fastest delivery worldwide, and experienced installation of spare parts. Diverse maintenance contracts also guarantee top-level machine availability. Because our goal is the best possible performance of your ENGEL machinery.

Support – we assist you on-site

� save costs incurred by downtime

� immediate support around the clock, worldwide

� knowledgeable help from the ENGEL service team

� for ENGEL injection moulding machines of any generation

� for all ENGEL technologies and any control unit version

Upgrade – install reliable added value

� for all ENGEL injection moulding machines

� professional upgrade solutions

� to supplement and optimise

� equip machines for use with completely new applications

� utilise machines with greater cost-effectiveness

Know-How – increase your competence

� thorough training with a comprehensive transfer of know-how

� make optimal use of machine potential

� individual seminars and training programs for you and your staff

� informative events on industry-specific topics

� take advantage of efficient, targeted and practical information, instruction and training

� either at your own facility or at one of the worldwide ENGEL training centres

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ENGEL AUSTRIA GmbH | Ludwig-Engel-Straße 1 | 4311 Schwertberg, AustriaTel. +43 50 620 0 | Fax +43 50 620 3009 | info@engel.at | www.engelglobal.com