Engage Your Customers with Email Marketing · Personalized email marketing is important...

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Engage Your Customers with Email Marketing

Transcript of Engage Your Customers with Email Marketing · Personalized email marketing is important...

Page 1: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

Engage Your Customers with Email Marketing

Page 2: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

52%of consumers will

likely switch brands

if communications

aren’t personalized

Personalized emails

receive 11% higher

opens & 27% more clicks

Contacts who receive relevant content

spend more money and tell more people

Personalized email

marketing is importantRelationships matter

Page 3: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

Agenda

• What it means to personalize your emails

• How to add simple personalization

• How to personalize based on what you know

Page 4: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

Marsha Pearson• Market Your Socks Off!

[email protected]

Page 5: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

You have great relationships

Don’t send an impersonal

“email blast!”

Page 6: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

What does it mean to personalize your emails?

Emails are timely

and relevant

Make it

conversational

Use the words

‘you’ and ‘your’

i

Page 7: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

Results of personalization

Increase sales

Build better relationships

Improve customer experience

Gain repeat business

Page 8: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

Be what they need, when they need it.

• Don’t “stalk” your audience

• Feature an item but not ALL items

• Timing is everything

Page 9: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

1:34 pm

Geraldi Consulting <[email protected]>

[email protected]

Nicole, is your website efficient?

Let us help you streamline your website.In the subject line

With a greeting

In the body text

Add your contact’s information

A person’s name is to that

person the sweetest and most

important sound in any

language.~ Dale Carnegie

Page 10: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

Specials & Promotions List

Cycling Club Members List

News &

Updates List

Everyone is different

Page 11: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

Segment your list

Page 12: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

Ways to segment

Age, marital status,

or income

Demographics

Purchase history,

or email clicks

Behaviors

Zip code, city,

or state

Location

Page 13: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

How Click Segmentation works

1. Contact clicks 2. Webpage opens 3. Behind the scenes - contact is added to

list

Page 14: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

Let them choose with Click Segmentation

Page 15: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

Use the Update Profile Form

Page 16: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

Use a survey to ask multiple questions

Page 17: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

Now, you’re ready to send personalized emails

Page 18: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

Send timely, relevant content with Autoresponder

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Use information to make them feel special

Page 20: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

Start with your contact’s name

Personalizing your email

builds a relationship

Segment your list to send

personalized content

Let’s recap…

Page 21: Engage Your Customers with Email Marketing · Personalized email marketing is important Relationships matter. Agenda •What it means to personalize your emails ... Don’t send an

Marsha Pearson• Market Your Socks Off!

[email protected]