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+44 (0)20 7808 5300 www.ripainternational.co.uk ripa.training@capita.co.uk

What you will learn: � How to construct an energy management plan for your organisation � Energy management standards and benchmarks � How to collect and analyse energy usage data � The impact of Corporate Carbon Footprint reports on energy reporting � How to monitor energy performance through the use of statistical

techniques such as regression analysis and CUSUM � The principles of energy auditing � Creating and conducting an audit report: practical tools and techniques � A review of national and international legislation driving energy efficiency � How to improve the efficiency of compressed air, refrigeration, motors

and drive systems � Good practice in lighting, ventilation, air conditioning, boiler and boiler

house management � Financial appraisal of projects

Benefits of attending - You will be able to: � Apply your new energy management skills immediately � Conduct an energy audit and learn from top practitioners about reporting

methods and formats to use in your own organisation � Present energy efficiency cases to senior management confidently

and successfully

Energy Auditing Techniques

Workshop aimEfficient energy consumption is a key facet of effective cost control in every organisation and supports the growing statutory requirement to reduce carbon emissions. This workshop provides you with the skills to become effective energy champions in your organisation and

will assist you to develop strategies to reduce energy consumption and carbon emissions. You will obtain insights into the latest energy management techniques in the UK and hear from UK energy experts on how to reduce consumption, especially in major plant and equipment.

In response to a growing need from energy sector companies worldwide, we have extended our range of programmes and workshops to encompass energy management – incorporating supply and sustainability. This focus reflects widespread national and international strategic objectives.

Through interactive and practical learning methods, RIPA International’s range of energy programmes and workshops will help you and your organisation to embrace the latest thinking in energy provision, and use this knowledge to increase competitive performance.

Energy and Utilities Development

Location: Duration: Fees: Dates: London One Week £3,100 15 Aug – 19 Aug

2011 Schedule, Spring - Summer

Month Weeks Start End

June

Mediation in the Workplace 1 06 Jun 10 Jun

Utility Debt Management: Maximising Income and Cash Flow

1 06 Jun 10 Jun

Public Financial Management: Planning and Control 2 06 Jun 17 Jun

Judicial Administration: Benchmarking the Effectiveness of Reform

2 13 Jun 24 Jun

Institutional Development for Permanent Secretaries and Senior Executives - Dubai

1 13 Jun 17 Jun

Combating Fraud in Governments, Business and Civil Society Organisations

2 13 Jun 24 Jun

Evaluating and Developing the Training Function 2 13 Jun 24 Jun

Procurement Audit 2 20 Jun 01 Jul

Project and Programme Management 2 20 Jun 01 Jul

Planning for Change: A Strategic Approach 1 20 Jun 24 Jun

Public Sector Reform: Building Capacity and Performance - Bridgetown

1 27 Jun 01 Jul

Implementing Sustainable Change 1 27 Jun 01 Jul

Judicial Case Management 1 27 Jun 01 Jul

Public Relations 2 27 Jun 08 Jul

Training the Trainer 2 27 Jun 08 Jul

Translating Policy into Legislation 2 27 Jun 08 Jul

July

Improving Performance and Productivity 2 04 Jul 15 Jul

Monitoring and Evaluation 2 04 Jul 15 Jul

Succession Planning and Talent Management - Lilongwe 1 04 Jul 08 Jul

Community Driven Development: Building Effective Local Services through Community Empowerment

1 04 Jul 08 Jul

Managing People Through Change: Attitudes and Behaviours

1 04 Jul 08 Jul

Supply Chain Management 1 11 Jul 15 Jul

Balanced Scorecard 2 11 Jul 22 Jul

Leadership 2 11 Jul 22 Jul

Ethics, Accountability and Corruption Prevention 2 18 Jul 29 Jul

Financial Risk Management 2 18 Jul 29 Jul

Month Weeks Start End

July continued

Job Evaluation and Workforce Development Planning 2 18 Jul 29 Jul

Maximising Information: Implementing Records Management Systems

2 18 Jul 29 Jul

Training the Trainer - Kuala Lumpur 1 25 Jul 29 Jul

Developing Strategic Skills for Organisational Improvement

2 25 Jul 05 Aug

Crisis Management 2 25 Jul 05 Aug

Gender Mainstreaming 2 25 Jul 05 Aug

August

Succession Planning and Talent Management 1 01 Aug 05 Aug

Procurement and Contract Management - Lusaka 1 08 Aug 12 Aug

Planning for Change: A Strategic Approach 1 08 Aug 12 Aug

Energy Audit Techniques 1 15 Aug 19 Aug

PRINCE2® 2 15 Aug 26 Aug

Implementing Sustainable Change 1 15 Aug 19 Aug

Managing People Through Change: Attitudes and Behaviours

1 22 Aug 26 Aug

Public Financial Management: Planning and Control 2 22 Aug 02 Sep

Negotiation and Conflict Resolution 2 30 Aug 09 Sep

Translating Policy into Legislation 2 30 Aug 09 Sep

September

Public Sector Reform: Building Capacity and Performance

2 05 Sep 16 Sep

Combating Cyber Crime 1 05 Sep 09 Sep

Tariff Design and the Regulatory Process in the Energy and Utilities Sector

1 12 Sept 16 Sept

Coaching and Mentoring 1 12 Sept 16 Sept

Legislative Drafting 7 12 Sept 28 Oct

Public and Private Partnerships: Policy Issues and Options

2 12 Sept 23 Sept

Public Relations 2 12 Sept 23 Sept

Impact Assessment - Addis Ababa 1 19 Sept 23 Sept

Procurement Audit 2 19 Sept 30 Sept

Evidence Based Policy Making 1 19 Sept 23 Sept

Protecting and Empowering Vulnerable Groups in the Justice System

1 19 Sept 23 Sept

Managing Health Strategies 1 26 Sept 30 Sept

Enhancing Financial Performance - Abuja 1 26 Sept 30 Sept

Project and Programme Management 2 26 Sept 07 Oct

Developing a Modern Human Resource Function 2 26 Sept 07 Oct

Internal Audit 1 26 Sept 07 Oct

To provisionally reserve your place or to obtain further details on any of RIPA International’s workshops or programmes, call now on: +44 (0)20 7808 5300 or email us at ripa.training@capita.co.uk and quote ref 11EUD1

Tax – Fees for UK programmes and workshops are subject to UK VAT which is applied at the prevailing rate of 20% to all non exempt bodies as determined by UK Revenue and Customs. RIPA International is a division of Capita Business Services Limited. Registered office: 71 Victoria Street, Westminster, London, SW1H 0XA. Registered in England No. 2299747. Part of Capita plc.

What you will learn: � Introduction to finance and the time value of money � Investment criteria and discounted cash flow analysis � Project analysis, scenario planning, sensitivity analysis real options theory

and other methods in investment decision-making � Introduction to risk, return and the opportunity cost of capital � Risk management � Financing techniques and capital structures � Carbon finance � Non-financial aspects of project risk � Investor and stakeholder relationship management � How to present project proposals

Benefits of attending - You will be able to: � Appraise returns on investment, prioritise projects on financial merit, and

communicate your findings to senior colleagues � Distinguish between different types of carbon finance, and know how to

attract carbon finance from overseas for local investment � Manage stakeholder expectations to reduce the risk of damage to your

organisation’s reputation at home and abroad

Energy Project Finance and Risk Management

Workshop aimThis workshop will provide the skills and knowledge to understand the financial viability of projects, by analysing future cash flows against capital and operational costs on a time value basis. You will learn how to calculate Net Present Value (NPV) resulting from proposed investments, and prioritise capital spend according to projected returns on investment.

The workshop explains available options for financing projects – including loan capital, equity capital and other finance vehicles – and provides guidance on how to protect your investment through robust risk management tools. You will learn how to protect commodity prices for oil, gas and electricity. Also included is an introduction to carbon finance and international carbon trading, the principles of the Kyoto Protocol, and how Clean Development Mechanism (CDM) and Joint Implementation (JI) projects are financed.

Location: Duration: Fees: Dates: London One Week £3,200 14 Nov – 18 Nov

RIPA International has introduced a new learning reinforcement tool to its courses that will increase your memory retention and recall, improve training effectiveness and save you time and money. During our programmes and workshops you will set objectives and key areas that you wish to act upon and apply in the workplace. You will then receive scheduled reminders via SMS text message and email to ensure that your pre determined key learning points are effectively retained and implemented in your workplace.

New

What you will learn: � Introduction to the theory and institutions of regulation � Cost of capital: risk and return and the weighted average cost of capital � Design and evaluation of rate structures in the energy sector � How to assess the impact of subsidy scheme design � Cost effective regulation of environmental liabilities and the impact of

low carbon aspirations � Financial analysis: tariff development and control � Tariff design and assessing conflicting objectives � Price regulation in different markets � Key environmental issues in price regulatory practices of

energy authorities

Benefits of attending - You will be able to: � Understand the regulatory context that applies to your organisation � Make informed policy decisions based on full risk/benefit assessment � Carry out a thorough and coherent analysis of all the economic, social

and environmental costs and benefits associated with existing or planned subsidy schemes

� Principles of control � Monitoring, review and audit � Incident investigation, recording and reporting

NGC2: Controlling workplace hazards

� Movement of people and vehicles � Manual and mechanical handling � Working equipment � Electrical � Fire � Chemical and biological health � Physical and psychological health � Construction activities

NGC1 & NCG2 assessment The assessment is conducted through two written examination of the consecutive units, NGC1 ‘The Management of Safety and Health’ and NGC2 ‘Controlling Workplace Hazards.’ Each lasts two hours and is set and marked by NEBOSH.

NGC3: Practical assessment The practical assessment involves conducting a health and safety inspection in a workplace environment and then preparing a report with recommendations. This is set and marked by a qualified assessor, approved by NEBOSH, to standards set and moderated by NEBOSH.

Please note that NGC3 ‘Health and Safety Practical Application’ must be completed within the NGC2 study period.

Benefits of attending - You will be able to: � Participants achieving the minimum ‘pass’ standard in all three units will

be awarded the General Certificate in Occupational Health and Safety. This is an excellent foundation qualification in understanding, recognising and managing the essentials of health and safety.

Tariff Design and the Regulatory Process in the Energy and Utilities Sector

NEBOSH International General Certificate in Occupational Health and Safety

Workshop aimThis workshop examines the core concepts, objectives and techniques of designing and evaluating rate structures in the energy sector. It provides an opportunity to investigate the cost effective regulation of environmental liabilities.

You will be introduced to financial analysis, and the fundamental approaches to tariff design, development and control. The workshop explores price regulation as a way of obtaining access to transmission grids, and offers practical solutions for achieving the best results working through the regulatory systems that apply to your company.

Programme aimThis programme, designed for energy and utility sector managers with responsibility for health and safety, demonstrates how to minimise risk, loss and accidents across a range of operations and activities undertaken in hazardous environments. It looks at how to establish effective Occupational Safety and Health (OSH) policies and procedures, and incorporates loss, risk assessment and risk management. Participants will also learn practical techniques in dealing with hazardous chemicals, machinery safety, noise, electricity, fire and radiation.

The National Examination Board in Occupational Safety and Health (NEBOSH) is the leading UK examination authority in the field of health and safety. Its International General Certificate qualification is fast becoming the industry-recognised standard worldwide. This consolidated version of the certificate course is aimed at international participants who wish to qualify as quickly as possible.

Location: Duration: Fees: Dates: London One Week £3,100 12 Sep – 16 Sep

Location: Duration: Fees: Dates: London Two Weeks £3,750 12 Sep – 23 Sep

What you will learn: � How to develop, manage and sustain an effective supply chain for

international goods and services � Single source versus multiple source policy � How to locate international sources � Options for managing risk in international supply chains � How to choose the right type of supplier � Evaluating the carbon risk associated with potential suppliers � Dealing with ethical issues � Operating supply chains in low-cost regions and related strategic issues � Challenges faced by organisations working in new territories

Benefits of attending - You will be able to: � Develop a framework for market assessment and an effective supplier

appraisal and selection process � Carry out project reviews and manage continuous improvement linked to

supplier development � Understand the impact of international procurement legislation on supply

chain management

Supply Chain Management

Workshop aimDesigned for procurement managers in the energy and utility sector, this workshop focuses on effective management of national and international supplier relationships. It looks at international best practice in supplier market assessment in the context of value for money and return on investment.

Location: Duration: Fees: Dates: London One Week £3,100 11 Jul – 15 Jul

What you will learn: � Modern and international buying operations � How to reduce costs through inventory management � Contract and other utility sector terminology � How to overcome the difficulties of international buying and counter-trade � How to reconcile the demands of buyers and sellers � The UNIDROIT (the International Institute for the Unification of Private

Law) principles of international commercial contracts and international commercial contract law

� How to draft and negotiate commercial contracts (including contract formation and arbitration)

� Applicable law � The major issues in contracts: price, volume and duration � Dispute settlement in practice: arbitration and cancellation provisions � Critical elements of contract administration: theory into practice

Benefits of attending - You will be able to: � Benchmark and improve your organisation’s international purchasing and

contract negotiation practice � Identify, understand and reduce the risks involved in trading

internationally – and related legal issues � Keep abreast of sector-specific international buying trends

International Buying and Commercial Contracts in the Energy and Utility Sectors

Workshop aim In today’s increasingly competitive global business environment, energy and utility companies need a robust understanding of international buying, contract drafting, contract formation, and arbitration. This workshop provides the opportunity to improve negotiating skills within appropriate contractual frameworks. It offers you the requisite tools to appraise your existing contract arrangements and plan purchasing and supply policy and implementation.

Location: Duration: Fees: Dates: London One Week £3,100 31 Oct – 04 Nov

What you will learn:The syllabus is divided into three units: two taught units (NGC1 and NGC2), and a supervised practical assessment in a suitable workplace environment (NGC3).

NGC1: The management of safety and health

� Health and safety foundations � Policy � Organising for health and safety � Promoting a positive health and safety culture � Risk assessment

“I find myself thinking of RIPA International each time I require training.” Terna Ahua, benue State Minsitry, Nigeria

What you will learn: � Effective principles of outsourcing � Tools and facilitation skills � Practical steps of implementation � Drawing up a scope of services to be outsourced � Preparation of Service Level Agreements (SLAs) � Staff retention, asset retention and transfer issues � Staffing the project and setting implementation timescales � Partnership behaviours � How to manage the contract (including incorporating continuous

improvement, and penalties for non-performance) � Contract exit strategy

Benefits of attending - You will be able to: � Understand the key practical options for outsourcing services and/

or operations and be able to choose the one most suited to your organisation’s circumstances and culture

� Assess the latest outsourcing trends in the energy and utility sector � Understand both the advantages and pitfalls of engaging third parties to

deliver core services

What you will learn: � Collection and debt management of large-scale billing operations � IT developments in supporting large-scale billing and cash collection

systems � Management information needed to control operations effectively � Principles of effective debt management: ‘cannot pay’ or ‘will not pay’ � Maintaining good customer service response levels and times

Benefits of attending - You will be able to: � Improve cash-flow and the speed of income collection � Lessen arrears and develop effective chase-up procedures � Minimise collection costs and choose the best payment systems

Outsourcing in the Energy and Utility Sector

Utility Debt Management: Maximising Income and Cash-Flow

Workshop aimInternational utility and energy companies are outsourcing a broader range of services than ever before. Increasingly, regulatory bodies require them to balance cost-of-service with quality of customer service. Some companies are selecting outsourcing to gain access to technology and talent, while others are looking for a means of cutting costs in order to focus more effectively on core priorities.

This workshop provides an overview of the outsourcing issues and decisions faced by executives and managers in the international energy and utility sectors.

Workshop aimToday’s global market conditions make it difficult for utility companies to balance the needs of customers against their own need for operational efficiency. Ever-growing competition, privatisation and deregulation all add to the pressure and customers can increasingly default on payments.

This compact workshop provides strategies and tools to reduce the levels of debt experienced by your organisation, and offers practical solutions that will take account of local circumstances and seek to improve existing methods of debt management.

Location: Duration: Fees: Dates: London One Week £3,100 16 May – 20 May

Location: Duration: Fees: Dates: London One Week £3,100 06 Jun – 10 Jun

What you will learn: � Introduction to the theory and institutions of regulation � Cost of capital: risk and return and the weighted average cost of capital � Design and evaluation of rate structures in the energy sector � How to assess the impact of subsidy scheme design � Cost effective regulation of environmental liabilities and the impact of

low carbon aspirations � Financial analysis: tariff development and control � Tariff design and assessing conflicting objectives � Price regulation in different markets � Key environmental issues in price regulatory practices of

energy authorities

Benefits of attending - You will be able to: � Understand the regulatory context that applies to your organisation � Make informed policy decisions based on full risk/benefit assessment � Carry out a thorough and coherent analysis of all the economic, social

and environmental costs and benefits associated with existing or planned subsidy schemes

� Principles of control � Monitoring, review and audit � Incident investigation, recording and reporting

NGC2: Controlling workplace hazards

� Movement of people and vehicles � Manual and mechanical handling � Working equipment � Electrical � Fire � Chemical and biological health � Physical and psychological health � Construction activities

NGC1 & NCG2 assessment The assessment is conducted through two written examination of the consecutive units, NGC1 ‘The Management of Safety and Health’ and NGC2 ‘Controlling Workplace Hazards.’ Each lasts two hours and is set and marked by NEBOSH.

NGC3: Practical assessment The practical assessment involves conducting a health and safety inspection in a workplace environment and then preparing a report with recommendations. This is set and marked by a qualified assessor, approved by NEBOSH, to standards set and moderated by NEBOSH.

Please note that NGC3 ‘Health and Safety Practical Application’ must be completed within the NGC2 study period.

Benefits of attending - You will be able to: � Participants achieving the minimum ‘pass’ standard in all three units will

be awarded the General Certificate in Occupational Health and Safety. This is an excellent foundation qualification in understanding, recognising and managing the essentials of health and safety.

Tariff Design and the Regulatory Process in the Energy and Utilities Sector

NEBOSH International General Certificate in Occupational Health and Safety

Workshop aimThis workshop examines the core concepts, objectives and techniques of designing and evaluating rate structures in the energy sector. It provides an opportunity to investigate the cost effective regulation of environmental liabilities.

You will be introduced to financial analysis, and the fundamental approaches to tariff design, development and control. The workshop explores price regulation as a way of obtaining access to transmission grids, and offers practical solutions for achieving the best results working through the regulatory systems that apply to your company.

Programme aimThis programme, designed for energy and utility sector managers with responsibility for health and safety, demonstrates how to minimise risk, loss and accidents across a range of operations and activities undertaken in hazardous environments. It looks at how to establish effective Occupational Safety and Health (OSH) policies and procedures, and incorporates loss, risk assessment and risk management. Participants will also learn practical techniques in dealing with hazardous chemicals, machinery safety, noise, electricity, fire and radiation.

The National Examination Board in Occupational Safety and Health (NEBOSH) is the leading UK examination authority in the field of health and safety. Its International General Certificate qualification is fast becoming the industry-recognised standard worldwide. This consolidated version of the certificate course is aimed at international participants who wish to qualify as quickly as possible.

Location: Duration: Fees: Dates: London One Week £3,100 12 Sep – 16 Sep

Location: Duration: Fees: Dates: London Two Weeks £3,750 12 Sep – 23 Sep

What you will learn: � How to develop, manage and sustain an effective supply chain for

international goods and services � Single source versus multiple source policy � How to locate international sources � Options for managing risk in international supply chains � How to choose the right type of supplier � Evaluating the carbon risk associated with potential suppliers � Dealing with ethical issues � Operating supply chains in low-cost regions and related strategic issues � Challenges faced by organisations working in new territories

Benefits of attending - You will be able to: � Develop a framework for market assessment and an effective supplier

appraisal and selection process � Carry out project reviews and manage continuous improvement linked to

supplier development � Understand the impact of international procurement legislation on supply

chain management

Supply Chain Management

Workshop aimDesigned for procurement managers in the energy and utility sector, this workshop focuses on effective management of national and international supplier relationships. It looks at international best practice in supplier market assessment in the context of value for money and return on investment.

Location: Duration: Fees: Dates: London One Week £3,100 11 Jul – 15 Jul

What you will learn: � Modern and international buying operations � How to reduce costs through inventory management � Contract and other utility sector terminology � How to overcome the difficulties of international buying and counter-trade � How to reconcile the demands of buyers and sellers � The UNIDROIT (the International Institute for the Unification of Private

Law) principles of international commercial contracts and international commercial contract law

� How to draft and negotiate commercial contracts (including contract formation and arbitration)

� Applicable law � The major issues in contracts: price, volume and duration � Dispute settlement in practice: arbitration and cancellation provisions � Critical elements of contract administration: theory into practice

Benefits of attending - You will be able to: � Benchmark and improve your organisation’s international purchasing and

contract negotiation practice � Identify, understand and reduce the risks involved in trading

internationally – and related legal issues � Keep abreast of sector-specific international buying trends

International Buying and Commercial Contracts in the Energy and Utility Sectors

Workshop aim In today’s increasingly competitive global business environment, energy and utility companies need a robust understanding of international buying, contract drafting, contract formation, and arbitration. This workshop provides the opportunity to improve negotiating skills within appropriate contractual frameworks. It offers you the requisite tools to appraise your existing contract arrangements and plan purchasing and supply policy and implementation.

Location: Duration: Fees: Dates: London One Week £3,100 31 Oct – 04 Nov

What you will learn:The syllabus is divided into three units: two taught units (NGC1 and NGC2), and a supervised practical assessment in a suitable workplace environment (NGC3).

NGC1: The management of safety and health

� Health and safety foundations � Policy � Organising for health and safety � Promoting a positive health and safety culture � Risk assessment

“I find myself thinking of RIPA International each time I require training.” Terna Ahua, benue State Minsitry, Nigeria

What you will learn: � Effective principles of outsourcing � Tools and facilitation skills � Practical steps of implementation � Drawing up a scope of services to be outsourced � Preparation of Service Level Agreements (SLAs) � Staff retention, asset retention and transfer issues � Staffing the project and setting implementation timescales � Partnership behaviours � How to manage the contract (including incorporating continuous

improvement, and penalties for non-performance) � Contract exit strategy

Benefits of attending - You will be able to: � Understand the key practical options for outsourcing services and/

or operations and be able to choose the one most suited to your organisation’s circumstances and culture

� Assess the latest outsourcing trends in the energy and utility sector � Understand both the advantages and pitfalls of engaging third parties to

deliver core services

What you will learn: � Collection and debt management of large-scale billing operations � IT developments in supporting large-scale billing and cash collection

systems � Management information needed to control operations effectively � Principles of effective debt management: ‘cannot pay’ or ‘will not pay’ � Maintaining good customer service response levels and times

Benefits of attending - You will be able to: � Improve cash-flow and the speed of income collection � Lessen arrears and develop effective chase-up procedures � Minimise collection costs and choose the best payment systems

Outsourcing in the Energy and Utility Sector

Utility Debt Management: Maximising Income and Cash-Flow

Workshop aimInternational utility and energy companies are outsourcing a broader range of services than ever before. Increasingly, regulatory bodies require them to balance cost-of-service with quality of customer service. Some companies are selecting outsourcing to gain access to technology and talent, while others are looking for a means of cutting costs in order to focus more effectively on core priorities.

This workshop provides an overview of the outsourcing issues and decisions faced by executives and managers in the international energy and utility sectors.

Workshop aimToday’s global market conditions make it difficult for utility companies to balance the needs of customers against their own need for operational efficiency. Ever-growing competition, privatisation and deregulation all add to the pressure and customers can increasingly default on payments.

This compact workshop provides strategies and tools to reduce the levels of debt experienced by your organisation, and offers practical solutions that will take account of local circumstances and seek to improve existing methods of debt management.

Location: Duration: Fees: Dates: London One Week £3,100 16 May – 20 May

Location: Duration: Fees: Dates: London One Week £3,100 06 Jun – 10 Jun

What you will learn: � Introduction to the theory and institutions of regulation � Cost of capital: risk and return and the weighted average cost of capital � Design and evaluation of rate structures in the energy sector � How to assess the impact of subsidy scheme design � Cost effective regulation of environmental liabilities and the impact of

low carbon aspirations � Financial analysis: tariff development and control � Tariff design and assessing conflicting objectives � Price regulation in different markets � Key environmental issues in price regulatory practices of

energy authorities

Benefits of attending - You will be able to: � Understand the regulatory context that applies to your organisation � Make informed policy decisions based on full risk/benefit assessment � Carry out a thorough and coherent analysis of all the economic, social

and environmental costs and benefits associated with existing or planned subsidy schemes

� Principles of control � Monitoring, review and audit � Incident investigation, recording and reporting

NGC2: Controlling workplace hazards

� Movement of people and vehicles � Manual and mechanical handling � Working equipment � Electrical � Fire � Chemical and biological health � Physical and psychological health � Construction activities

NGC1 & NCG2 assessment The assessment is conducted through two written examination of the consecutive units, NGC1 ‘The Management of Safety and Health’ and NGC2 ‘Controlling Workplace Hazards.’ Each lasts two hours and is set and marked by NEBOSH.

NGC3: Practical assessment The practical assessment involves conducting a health and safety inspection in a workplace environment and then preparing a report with recommendations. This is set and marked by a qualified assessor, approved by NEBOSH, to standards set and moderated by NEBOSH.

Please note that NGC3 ‘Health and Safety Practical Application’ must be completed within the NGC2 study period.

Benefits of attending - You will be able to: � Participants achieving the minimum ‘pass’ standard in all three units will

be awarded the General Certificate in Occupational Health and Safety. This is an excellent foundation qualification in understanding, recognising and managing the essentials of health and safety.

Tariff Design and the Regulatory Process in the Energy and Utilities Sector

NEBOSH International General Certificate in Occupational Health and Safety

Workshop aimThis workshop examines the core concepts, objectives and techniques of designing and evaluating rate structures in the energy sector. It provides an opportunity to investigate the cost effective regulation of environmental liabilities.

You will be introduced to financial analysis, and the fundamental approaches to tariff design, development and control. The workshop explores price regulation as a way of obtaining access to transmission grids, and offers practical solutions for achieving the best results working through the regulatory systems that apply to your company.

Programme aimThis programme, designed for energy and utility sector managers with responsibility for health and safety, demonstrates how to minimise risk, loss and accidents across a range of operations and activities undertaken in hazardous environments. It looks at how to establish effective Occupational Safety and Health (OSH) policies and procedures, and incorporates loss, risk assessment and risk management. Participants will also learn practical techniques in dealing with hazardous chemicals, machinery safety, noise, electricity, fire and radiation.

The National Examination Board in Occupational Safety and Health (NEBOSH) is the leading UK examination authority in the field of health and safety. Its International General Certificate qualification is fast becoming the industry-recognised standard worldwide. This consolidated version of the certificate course is aimed at international participants who wish to qualify as quickly as possible.

Location: Duration: Fees: Dates: London One Week £3,100 12 Sep – 16 Sep

Location: Duration: Fees: Dates: London Two Weeks £3,750 12 Sep – 23 Sep

What you will learn: � How to develop, manage and sustain an effective supply chain for

international goods and services � Single source versus multiple source policy � How to locate international sources � Options for managing risk in international supply chains � How to choose the right type of supplier � Evaluating the carbon risk associated with potential suppliers � Dealing with ethical issues � Operating supply chains in low-cost regions and related strategic issues � Challenges faced by organisations working in new territories

Benefits of attending - You will be able to: � Develop a framework for market assessment and an effective supplier

appraisal and selection process � Carry out project reviews and manage continuous improvement linked to

supplier development � Understand the impact of international procurement legislation on supply

chain management

Supply Chain Management

Workshop aimDesigned for procurement managers in the energy and utility sector, this workshop focuses on effective management of national and international supplier relationships. It looks at international best practice in supplier market assessment in the context of value for money and return on investment.

Location: Duration: Fees: Dates: London One Week £3,100 11 Jul – 15 Jul

What you will learn: � Modern and international buying operations � How to reduce costs through inventory management � Contract and other utility sector terminology � How to overcome the difficulties of international buying and counter-trade � How to reconcile the demands of buyers and sellers � The UNIDROIT (the International Institute for the Unification of Private

Law) principles of international commercial contracts and international commercial contract law

� How to draft and negotiate commercial contracts (including contract formation and arbitration)

� Applicable law � The major issues in contracts: price, volume and duration � Dispute settlement in practice: arbitration and cancellation provisions � Critical elements of contract administration: theory into practice

Benefits of attending - You will be able to: � Benchmark and improve your organisation’s international purchasing and

contract negotiation practice � Identify, understand and reduce the risks involved in trading

internationally – and related legal issues � Keep abreast of sector-specific international buying trends

International Buying and Commercial Contracts in the Energy and Utility Sectors

Workshop aim In today’s increasingly competitive global business environment, energy and utility companies need a robust understanding of international buying, contract drafting, contract formation, and arbitration. This workshop provides the opportunity to improve negotiating skills within appropriate contractual frameworks. It offers you the requisite tools to appraise your existing contract arrangements and plan purchasing and supply policy and implementation.

Location: Duration: Fees: Dates: London One Week £3,100 31 Oct – 04 Nov

What you will learn:The syllabus is divided into three units: two taught units (NGC1 and NGC2), and a supervised practical assessment in a suitable workplace environment (NGC3).

NGC1: The management of safety and health

� Health and safety foundations � Policy � Organising for health and safety � Promoting a positive health and safety culture � Risk assessment

“I find myself thinking of RIPA International each time I require training.” Terna Ahua, benue State Minsitry, Nigeria

What you will learn: � Effective principles of outsourcing � Tools and facilitation skills � Practical steps of implementation � Drawing up a scope of services to be outsourced � Preparation of Service Level Agreements (SLAs) � Staff retention, asset retention and transfer issues � Staffing the project and setting implementation timescales � Partnership behaviours � How to manage the contract (including incorporating continuous

improvement, and penalties for non-performance) � Contract exit strategy

Benefits of attending - You will be able to: � Understand the key practical options for outsourcing services and/

or operations and be able to choose the one most suited to your organisation’s circumstances and culture

� Assess the latest outsourcing trends in the energy and utility sector � Understand both the advantages and pitfalls of engaging third parties to

deliver core services

What you will learn: � Collection and debt management of large-scale billing operations � IT developments in supporting large-scale billing and cash collection

systems � Management information needed to control operations effectively � Principles of effective debt management: ‘cannot pay’ or ‘will not pay’ � Maintaining good customer service response levels and times

Benefits of attending - You will be able to: � Improve cash-flow and the speed of income collection � Lessen arrears and develop effective chase-up procedures � Minimise collection costs and choose the best payment systems

Outsourcing in the Energy and Utility Sector

Utility Debt Management: Maximising Income and Cash-Flow

Workshop aimInternational utility and energy companies are outsourcing a broader range of services than ever before. Increasingly, regulatory bodies require them to balance cost-of-service with quality of customer service. Some companies are selecting outsourcing to gain access to technology and talent, while others are looking for a means of cutting costs in order to focus more effectively on core priorities.

This workshop provides an overview of the outsourcing issues and decisions faced by executives and managers in the international energy and utility sectors.

Workshop aimToday’s global market conditions make it difficult for utility companies to balance the needs of customers against their own need for operational efficiency. Ever-growing competition, privatisation and deregulation all add to the pressure and customers can increasingly default on payments.

This compact workshop provides strategies and tools to reduce the levels of debt experienced by your organisation, and offers practical solutions that will take account of local circumstances and seek to improve existing methods of debt management.

Location: Duration: Fees: Dates: London One Week £3,100 16 May – 20 May

Location: Duration: Fees: Dates: London One Week £3,100 06 Jun – 10 Jun

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+44 (0)20 7808 5300 www.ripainternational.co.uk ripa.training@capita.co.uk

What you will learn: � How to construct an energy management plan for your organisation � Energy management standards and benchmarks � How to collect and analyse energy usage data � The impact of Corporate Carbon Footprint reports on energy reporting � How to monitor energy performance through the use of statistical

techniques such as regression analysis and CUSUM � The principles of energy auditing � Creating and conducting an audit report: practical tools and techniques � A review of national and international legislation driving energy efficiency � How to improve the efficiency of compressed air, refrigeration, motors

and drive systems � Good practice in lighting, ventilation, air conditioning, boiler and boiler

house management � Financial appraisal of projects

Benefits of attending - You will be able to: � Apply your new energy management skills immediately � Conduct an energy audit and learn from top practitioners about reporting

methods and formats to use in your own organisation � Present energy efficiency cases to senior management confidently

and successfully

Energy Auditing Techniques

Workshop aimEfficient energy consumption is a key facet of effective cost control in every organisation and supports the growing statutory requirement to reduce carbon emissions. This workshop provides you with the skills to become effective energy champions in your organisation and

will assist you to develop strategies to reduce energy consumption and carbon emissions. You will obtain insights into the latest energy management techniques in the UK and hear from UK energy experts on how to reduce consumption, especially in major plant and equipment.

In response to a growing need from energy sector companies worldwide, we have extended our range of programmes and workshops to encompass energy management – incorporating supply and sustainability. This focus reflects widespread national and international strategic objectives.

Through interactive and practical learning methods, RIPA International’s range of energy programmes and workshops will help you and your organisation to embrace the latest thinking in energy provision, and use this knowledge to increase competitive performance.

Energy and Utilities Development

Location: Duration: Fees: Dates: London One Week £3,100 15 Aug – 19 Aug

2011 Schedule, Spring - Summer

Month Weeks Start End

June

Mediation in the Workplace 1 06 Jun 10 Jun

Utility Debt Management: Maximising Income and Cash Flow

1 06 Jun 10 Jun

Public Financial Management: Planning and Control 2 06 Jun 17 Jun

Judicial Administration: Benchmarking the Effectiveness of Reform

2 13 Jun 24 Jun

Institutional Development for Permanent Secretaries and Senior Executives - Dubai

1 13 Jun 17 Jun

Combating Fraud in Governments, Business and Civil Society Organisations

2 13 Jun 24 Jun

Evaluating and Developing the Training Function 2 13 Jun 24 Jun

Procurement Audit 2 20 Jun 01 Jul

Project and Programme Management 2 20 Jun 01 Jul

Planning for Change: A Strategic Approach 1 20 Jun 24 Jun

Public Sector Reform: Building Capacity and Performance - Bridgetown

1 27 Jun 01 Jul

Implementing Sustainable Change 1 27 Jun 01 Jul

Judicial Case Management 1 27 Jun 01 Jul

Public Relations 2 27 Jun 08 Jul

Training the Trainer 2 27 Jun 08 Jul

Translating Policy into Legislation 2 27 Jun 08 Jul

July

Improving Performance and Productivity 2 04 Jul 15 Jul

Monitoring and Evaluation 2 04 Jul 15 Jul

Succession Planning and Talent Management - Lilongwe 1 04 Jul 08 Jul

Community Driven Development: Building Effective Local Services through Community Empowerment

1 04 Jul 08 Jul

Managing People Through Change: Attitudes and Behaviours

1 04 Jul 08 Jul

Supply Chain Management 1 11 Jul 15 Jul

Balanced Scorecard 2 11 Jul 22 Jul

Leadership 2 11 Jul 22 Jul

Ethics, Accountability and Corruption Prevention 2 18 Jul 29 Jul

Financial Risk Management 2 18 Jul 29 Jul

Month Weeks Start End

July continued

Job Evaluation and Workforce Development Planning 2 18 Jul 29 Jul

Maximising Information: Implementing Records Management Systems

2 18 Jul 29 Jul

Training the Trainer - Kuala Lumpur 1 25 Jul 29 Jul

Developing Strategic Skills for Organisational Improvement

2 25 Jul 05 Aug

Crisis Management 2 25 Jul 05 Aug

Gender Mainstreaming 2 25 Jul 05 Aug

August

Succession Planning and Talent Management 1 01 Aug 05 Aug

Procurement and Contract Management - Lusaka 1 08 Aug 12 Aug

Planning for Change: A Strategic Approach 1 08 Aug 12 Aug

Energy Audit Techniques 1 15 Aug 19 Aug

PRINCE2® 2 15 Aug 26 Aug

Implementing Sustainable Change 1 15 Aug 19 Aug

Managing People Through Change: Attitudes and Behaviours

1 22 Aug 26 Aug

Public Financial Management: Planning and Control 2 22 Aug 02 Sep

Negotiation and Conflict Resolution 2 30 Aug 09 Sep

Translating Policy into Legislation 2 30 Aug 09 Sep

September

Public Sector Reform: Building Capacity and Performance

2 05 Sep 16 Sep

Combating Cyber Crime 1 05 Sep 09 Sep

Tariff Design and the Regulatory Process in the Energy and Utilities Sector

1 12 Sept 16 Sept

Coaching and Mentoring 1 12 Sept 16 Sept

Legislative Drafting 7 12 Sept 28 Oct

Public and Private Partnerships: Policy Issues and Options

2 12 Sept 23 Sept

Public Relations 2 12 Sept 23 Sept

Impact Assessment - Addis Ababa 1 19 Sept 23 Sept

Procurement Audit 2 19 Sept 30 Sept

Evidence Based Policy Making 1 19 Sept 23 Sept

Protecting and Empowering Vulnerable Groups in the Justice System

1 19 Sept 23 Sept

Managing Health Strategies 1 26 Sept 30 Sept

Enhancing Financial Performance - Abuja 1 26 Sept 30 Sept

Project and Programme Management 2 26 Sept 07 Oct

Developing a Modern Human Resource Function 2 26 Sept 07 Oct

Internal Audit 1 26 Sept 07 Oct

To provisionally reserve your place or to obtain further details on any of RIPA International’s workshops or programmes, call now on: +44 (0)20 7808 5300 or email us at ripa.training@capita.co.uk and quote ref 11EUD1

Tax – Fees for UK programmes and workshops are subject to UK VAT which is applied at the prevailing rate of 20% to all non exempt bodies as determined by UK Revenue and Customs. RIPA International is a division of Capita Business Services Limited. Registered office: 71 Victoria Street, Westminster, London, SW1H 0XA. Registered in England No. 2299747. Part of Capita plc.

What you will learn: � Introduction to finance and the time value of money � Investment criteria and discounted cash flow analysis � Project analysis, scenario planning, sensitivity analysis real options theory

and other methods in investment decision-making � Introduction to risk, return and the opportunity cost of capital � Risk management � Financing techniques and capital structures � Carbon finance � Non-financial aspects of project risk � Investor and stakeholder relationship management � How to present project proposals

Benefits of attending - You will be able to: � Appraise returns on investment, prioritise projects on financial merit, and

communicate your findings to senior colleagues � Distinguish between different types of carbon finance, and know how to

attract carbon finance from overseas for local investment � Manage stakeholder expectations to reduce the risk of damage to your

organisation’s reputation at home and abroad

Energy Project Finance and Risk Management

Workshop aimThis workshop will provide the skills and knowledge to understand the financial viability of projects, by analysing future cash flows against capital and operational costs on a time value basis. You will learn how to calculate Net Present Value (NPV) resulting from proposed investments, and prioritise capital spend according to projected returns on investment.

The workshop explains available options for financing projects – including loan capital, equity capital and other finance vehicles – and provides guidance on how to protect your investment through robust risk management tools. You will learn how to protect commodity prices for oil, gas and electricity. Also included is an introduction to carbon finance and international carbon trading, the principles of the Kyoto Protocol, and how Clean Development Mechanism (CDM) and Joint Implementation (JI) projects are financed.

Location: Duration: Fees: Dates: London One Week £3,200 14 Nov – 18 Nov

RIPA International has introduced a new learning reinforcement tool to its courses that will increase your memory retention and recall, improve training effectiveness and save you time and money. During our programmes and workshops you will set objectives and key areas that you wish to act upon and apply in the workplace. You will then receive scheduled reminders via SMS text message and email to ensure that your pre determined key learning points are effectively retained and implemented in your workplace.

New

CoverBack

+44 (0)20 7808 5300 www.ripainternational.co.uk ripa.training@capita.co.uk

What you will learn: � How to construct an energy management plan for your organisation � Energy management standards and benchmarks � How to collect and analyse energy usage data � The impact of Corporate Carbon Footprint reports on energy reporting � How to monitor energy performance through the use of statistical

techniques such as regression analysis and CUSUM � The principles of energy auditing � Creating and conducting an audit report: practical tools and techniques � A review of national and international legislation driving energy efficiency � How to improve the efficiency of compressed air, refrigeration, motors

and drive systems � Good practice in lighting, ventilation, air conditioning, boiler and boiler

house management � Financial appraisal of projects

Benefits of attending - You will be able to: � Apply your new energy management skills immediately � Conduct an energy audit and learn from top practitioners about reporting

methods and formats to use in your own organisation � Present energy efficiency cases to senior management confidently

and successfully

Energy Auditing Techniques

Workshop aimEfficient energy consumption is a key facet of effective cost control in every organisation and supports the growing statutory requirement to reduce carbon emissions. This workshop provides you with the skills to become effective energy champions in your organisation and

will assist you to develop strategies to reduce energy consumption and carbon emissions. You will obtain insights into the latest energy management techniques in the UK and hear from UK energy experts on how to reduce consumption, especially in major plant and equipment.

In response to a growing need from energy sector companies worldwide, we have extended our range of programmes and workshops to encompass energy management – incorporating supply and sustainability. This focus reflects widespread national and international strategic objectives.

Through interactive and practical learning methods, RIPA International’s range of energy programmes and workshops will help you and your organisation to embrace the latest thinking in energy provision, and use this knowledge to increase competitive performance.

Energy and Utilities Development

Location: Duration: Fees: Dates: London One Week £3,100 15 Aug – 19 Aug

2011 Schedule, Spring - Summer

Month Weeks Start End

June

Mediation in the Workplace 1 06 Jun 10 Jun

Utility Debt Management: Maximising Income and Cash Flow

1 06 Jun 10 Jun

Public Financial Management: Planning and Control 2 06 Jun 17 Jun

Judicial Administration: Benchmarking the Effectiveness of Reform

2 13 Jun 24 Jun

Institutional Development for Permanent Secretaries and Senior Executives - Dubai

1 13 Jun 17 Jun

Combating Fraud in Governments, Business and Civil Society Organisations

2 13 Jun 24 Jun

Evaluating and Developing the Training Function 2 13 Jun 24 Jun

Procurement Audit 2 20 Jun 01 Jul

Project and Programme Management 2 20 Jun 01 Jul

Planning for Change: A Strategic Approach 1 20 Jun 24 Jun

Public Sector Reform: Building Capacity and Performance - Bridgetown

1 27 Jun 01 Jul

Implementing Sustainable Change 1 27 Jun 01 Jul

Judicial Case Management 1 27 Jun 01 Jul

Public Relations 2 27 Jun 08 Jul

Training the Trainer 2 27 Jun 08 Jul

Translating Policy into Legislation 2 27 Jun 08 Jul

July

Improving Performance and Productivity 2 04 Jul 15 Jul

Monitoring and Evaluation 2 04 Jul 15 Jul

Succession Planning and Talent Management - Lilongwe 1 04 Jul 08 Jul

Community Driven Development: Building Effective Local Services through Community Empowerment

1 04 Jul 08 Jul

Managing People Through Change: Attitudes and Behaviours

1 04 Jul 08 Jul

Supply Chain Management 1 11 Jul 15 Jul

Balanced Scorecard 2 11 Jul 22 Jul

Leadership 2 11 Jul 22 Jul

Ethics, Accountability and Corruption Prevention 2 18 Jul 29 Jul

Financial Risk Management 2 18 Jul 29 Jul

Month Weeks Start End

July continued

Job Evaluation and Workforce Development Planning 2 18 Jul 29 Jul

Maximising Information: Implementing Records Management Systems

2 18 Jul 29 Jul

Training the Trainer - Kuala Lumpur 1 25 Jul 29 Jul

Developing Strategic Skills for Organisational Improvement

2 25 Jul 05 Aug

Crisis Management 2 25 Jul 05 Aug

Gender Mainstreaming 2 25 Jul 05 Aug

August

Succession Planning and Talent Management 1 01 Aug 05 Aug

Procurement and Contract Management - Lusaka 1 08 Aug 12 Aug

Planning for Change: A Strategic Approach 1 08 Aug 12 Aug

Energy Audit Techniques 1 15 Aug 19 Aug

PRINCE2® 2 15 Aug 26 Aug

Implementing Sustainable Change 1 15 Aug 19 Aug

Managing People Through Change: Attitudes and Behaviours

1 22 Aug 26 Aug

Public Financial Management: Planning and Control 2 22 Aug 02 Sep

Negotiation and Conflict Resolution 2 30 Aug 09 Sep

Translating Policy into Legislation 2 30 Aug 09 Sep

September

Public Sector Reform: Building Capacity and Performance

2 05 Sep 16 Sep

Combating Cyber Crime 1 05 Sep 09 Sep

Tariff Design and the Regulatory Process in the Energy and Utilities Sector

1 12 Sept 16 Sept

Coaching and Mentoring 1 12 Sept 16 Sept

Legislative Drafting 7 12 Sept 28 Oct

Public and Private Partnerships: Policy Issues and Options

2 12 Sept 23 Sept

Public Relations 2 12 Sept 23 Sept

Impact Assessment - Addis Ababa 1 19 Sept 23 Sept

Procurement Audit 2 19 Sept 30 Sept

Evidence Based Policy Making 1 19 Sept 23 Sept

Protecting and Empowering Vulnerable Groups in the Justice System

1 19 Sept 23 Sept

Managing Health Strategies 1 26 Sept 30 Sept

Enhancing Financial Performance - Abuja 1 26 Sept 30 Sept

Project and Programme Management 2 26 Sept 07 Oct

Developing a Modern Human Resource Function 2 26 Sept 07 Oct

Internal Audit 1 26 Sept 07 Oct

To provisionally reserve your place or to obtain further details on any of RIPA International’s workshops or programmes, call now on: +44 (0)20 7808 5300 or email us at ripa.training@capita.co.uk and quote ref 11EUD1

Tax – Fees for UK programmes and workshops are subject to UK VAT which is applied at the prevailing rate of 20% to all non exempt bodies as determined by UK Revenue and Customs. RIPA International is a division of Capita Business Services Limited. Registered office: 71 Victoria Street, Westminster, London, SW1H 0XA. Registered in England No. 2299747. Part of Capita plc.

What you will learn: � Introduction to finance and the time value of money � Investment criteria and discounted cash flow analysis � Project analysis, scenario planning, sensitivity analysis real options theory

and other methods in investment decision-making � Introduction to risk, return and the opportunity cost of capital � Risk management � Financing techniques and capital structures � Carbon finance � Non-financial aspects of project risk � Investor and stakeholder relationship management � How to present project proposals

Benefits of attending - You will be able to: � Appraise returns on investment, prioritise projects on financial merit, and

communicate your findings to senior colleagues � Distinguish between different types of carbon finance, and know how to

attract carbon finance from overseas for local investment � Manage stakeholder expectations to reduce the risk of damage to your

organisation’s reputation at home and abroad

Energy Project Finance and Risk Management

Workshop aimThis workshop will provide the skills and knowledge to understand the financial viability of projects, by analysing future cash flows against capital and operational costs on a time value basis. You will learn how to calculate Net Present Value (NPV) resulting from proposed investments, and prioritise capital spend according to projected returns on investment.

The workshop explains available options for financing projects – including loan capital, equity capital and other finance vehicles – and provides guidance on how to protect your investment through robust risk management tools. You will learn how to protect commodity prices for oil, gas and electricity. Also included is an introduction to carbon finance and international carbon trading, the principles of the Kyoto Protocol, and how Clean Development Mechanism (CDM) and Joint Implementation (JI) projects are financed.

Location: Duration: Fees: Dates: London One Week £3,200 14 Nov – 18 Nov

RIPA International has introduced a new learning reinforcement tool to its courses that will increase your memory retention and recall, improve training effectiveness and save you time and money. During our programmes and workshops you will set objectives and key areas that you wish to act upon and apply in the workplace. You will then receive scheduled reminders via SMS text message and email to ensure that your pre determined key learning points are effectively retained and implemented in your workplace.

New