1. Generator TransmissionDistribution Retail & Service CustomersService Management Service DefinitionWorkflow ManagementDemand InvoiceCustomer Care Customer Management Premise ManagementService Assurance Web Self Care Information Management Metering Meter ReadingException HandlingInventory ManagementMeter Data management Billing Tariff Schemes Bill Processing Tariff VariationsEstimate Billing Charge Computation Rebate / ConcessionsReporting Payment & AccountingPayment CollectionPayment Follow up Accounting

2. CustomerMetering and Pricing BillingCare Customer Bill DisputeManagement Meter Manual Meter DataManagementReading CollectionInterface with Meteringsystems Multiple BillBill PaymentPaymentAccount Meter Data Management (TPE)ManagementChannels Meter Data ImportVEE Aggregator TransformerEstimate CustomerBilling Meter Inventory Pricingcontract based Billing Cross-serviceAccuratediscountingBilling 3. Selected CIS Use Cases 4. Registration of a new prospective customer (Temporary Connection)Accepting the supply details including type of connection, Address particulars, phase, load, contract 1demand, contractor details, transformer, substation, subdivision etc. during the registration of newconnection. 2Checking the feasibility at the customer premise for providing the connectionCalculation of the security deposit and the advance temporary consumption charge based on the load is to 3be calculated 4Provision to accept the payment for the above charges. 5Issuing the service order for providing the temporary connection. 6Work flow configuration and task processing at field offices for carrying out the activity. 5. Attaching the Customer with a Permanent Account Creating an Account (Subscription) for the prospective customer with the new meter id and load1 details, payment particulars etc2Re assessment of Security Deposits.3Provision to accept the payment for the above charges.4Issuing the service order for providing the permanent connection.5Work flow configuration and task processing at field offices for carrying out the activity.Request for Load change, Phase ,Changes in Wiring, Change in Volume (Water, GAS)1Provision to capture the details of the new load details2Provision to check the feasibility for the activity requested3Re assessment of Security Deposits.4Work flow based task processing at field offices for carrying out the activity. 6. Change in Ownership 1 Accpeting the address details, payment details of the new owner 2 Re assessment of Security Deposits to new Owner. 3 Closing the account (Subscription) of previous owner 4 Opening a new account for the new ownerChange in Name 1 Provision to accept the name change requestChange of Defective/Damaged Meter 1 Updating the meter id particulars with respect to the change request.Permanent Closure 1 Issuing the service order for executing closure activity 2 Re assessment of security deposit and the outstanding bill details. 3 Issuing the final settlement BillPayment 1 Provision to accept the partial, Full payment for Bills, Vouchers generated under different modes 2 Provision to track the defaulter customers. 7. Meter/Regulator ManagementModule for storing the inventory details of meter including the status, allotted, type, meter reading, 1make , register number of meterInterfacing with Customer & Order ManagementProvision to update the meter status and readings based on allocation, re allocation and closure of 1the accountMeter Reading managementDefining routes based on the sequence (device installed, house, locality, street etc.) in which you 1want the devices to be read.Provision to schedule the meter reading entry/capture exercise for a group of devices based on 2date 3Provision to enter the readings manually into the system 4Provision to capture the readings from the HHD/CMRI devices in bulk mode 5Provision to validate the entries with respect to the closure meter reading 8. Metered and Unmetered Billing 1 Capability for streetlight billing, which may or may not involve any meter 2 Estimate Billing based on Previous readings LT category customers, the provision to capture readings from two different meters, (one for 3 industry/another for lighting. Viz. A workshop.) 4 For HT customers, usage charges based on Energy Reading and Demand Reading to be calculatedCharges Charges may be applied based on consumption, connected load or fixed. 1 2 Surcharge, Penalty Configurations based on the consumption 3 Attaching one time charges 4 Calculate interest/penalty on the outstanding bills 5 Power factor and load factor based surcharge 6 Seasonal and off seasonal billable demand for billing. 7 Segregation for TOD billing based on the different season For High-tension customers for which the capacitors up to the specified rating and specification not 8 installed, a provision for surcharge is present 9. Energy AccountingSystem is required to account the energy flows various feeders, transformers, substations 1or sections of the electrical systemLoad CensusProvision to compare the average consumption and the contract demands of the customer 1for a period should be providedLoad BalancingOutput of the load census is the balancing module, which will provide inputs to concerned 1field staffs to take necessary action to rectify the issue related to imbalance of load comingunder a transformer. 10. Billing Major Features 11. Functional#DetailedRequirementsFor specific customers , generic industries season based special charging should be1 Seasonal BillingpossibleMeter read entry based on Time of Usage . From a rate definition and resolution point2 TOUof view, system support define different rates based on day and time breaks .Should support capture interval reads and consolidate based on industry standard3 Interval ReadsalgorithmsRealTimePricingSupport real time read and parsing capability which can be used to read meter reads4 andDynamic(from head end /external MDM) and perform pricing in real time.pricingAggregatedbilling5 Billing based on a schedule or on demandbased on customerPremise Managing unique Premise database and provision to track un authorized usage .6ManagementLinking of customer to premiseService Deliver7 SDP management and its linkage to premise and meterPoint 12. Functional# Detailed Requirements Non metered BillingStandard recurring charge based billing against identified attributes (category) like8 - Street light billing solar, watt , no of lights etc9cancels/Re bills Feature to perform re bill before closing the bill/schedule10 AdjustmentsSupport credit/debit adjustments11 Tax calculations Support multi /single tax definitions Billing Factors & CalculationParsing meter read records from external meter head end systems and enables12 configuration of enriching of billing, rating attributes from master /meter database to help identifying differentproduct the respective rate plans to price the meter reads . and services VEE and exception13Perform validation, enrichment and editing as per the standard industry algorithms. handling 13. Thank you