Enabling Secure Mk3 for SIA 3 Alarm signalling and/or UDL...

Enabling Secure Mk3 for SIA 3 Alarm signalling and/or

UDL (upload/ download) using RS485 connecDvity

Panel types

Honeywell Galaxy G2 series G3 series Dimension

!Redcare Technical Helpdesk (24/7) 0800 800628 OpDon 4 Acknowledgements

Many of the product, service and company names referred to in this document are trademarks or registered trademarks of their respecDve owners. They are all hereby acknowledged.

Copyright

© Copyright BriDsh TelecommunicaDons plc 2015

Contents

1 IntroducDon 1 2 ConnecDon method and advice 2 – 8 3 Enabling SIA 3 (panel seZngs) 9 - 10 4 Enabling UDL (panel seZngs) 11-12 5 SeZng up an account for a Galaxy G3 (not Dimension) 13-18 6 SeZng up an account for a Galaxy Dimension and Galaxy G2 19-29 7 General troubleshooDng 30-32

BT Redcare Secure Issue 1 September 2015

Galaxy SIA & UDL notes Page ! of ! All rights reserved2 34

!1. IntroducDon

This manual explains how to:

1. Connect a Mk3 Secure unit to a Galaxy panel using the panel’s RS485 bus 2. Switch on SIA 3 alarm signalling 3. Enable UDL using the Redcare UDL service. Speak to your Redcare Sales Engineer first!

Please note that this manual is not intended to be a step-by-step guide, more of a general purpose guide for an alarm engineer who is familiar with the Honeywell Galaxy range in general. We’ve done our best to test as many variaDons as we can, but there will be some we haven’t. Where these panel seZngs fail to work as expected, please contact a member of the Redcare team.

Important

The Secure Mk3 unit sobware version should be at least A60P44 to use the UDL facility for G3/ Dimension panels. A60P35 will provide SIA alarm signalling, but some UDL funcDons will be restricted. A60P50 MUST be used for all G2 panels. A60P50 unit sobware is the latest at Dme of wriDng (September 2015).

If you’re unsure what unit sobware you have, you’ll need to power down then power up and watch the sobware level flash across the unit’s display. The last two digits that flash on the display can be ignored, so A60P50 will flash on the display as XX XX XX 50 XX. The Redcare Helpdesk can also remotely tell what sobware the unit has and perform any sobware upgrade as required.



!Any Secure Mk3 device is capable of sending alarms and performing UDL via RS485. This includes: Secure Solo (GPRS only), Secure 2 (GPRS primary and PSTN back up), Secure 3

(GPRS primary and PSTN back up) and Secure IP (IP primary and GPRS secondary). Alarm panel alarms (SIA 3) and UDL will always be sent via GPRS except for Secure IP where the IP

path will be favoured unless of a connecDvity issue, then GPRS will take over.

2. ConnecDon method

figure 1

ConnecDon advice

The Secure Mk3 unit should be connected to the Honeywell Galaxy panel as shown in figure 1, RS485A to A1 and RS485B to B1. Do not use the secondary data line (if your panel has one- A2/ B2) as it will not work. Ensure that the 0V of the secure unit is connected to the GND terminal on the panel.

It is recommended that good quality screened cable (Belden type, CAT5e or equivalent) is used in all wiring of this type to avoid interference on the panel’s data bus. A 680Ω resistor should be used at the end of the ‘daisy chain’ line of devices in the normal way, taking care not to exceed the maximum number of devices allowed on that data line. If the secure unit is fiked less than 5m from the alarm panel then an addiDonal terminaDon resistor is generally not required.



!The Secure Mk3 unit has a 2 pin link (J300) adjacent to the displays, and bridging this will connect a 100 Ohm resistor across the RS485 A/B terminals. It is not recommended that this resistance value is used on any Honeywell system.

Secure Mk3 RS485 seZngs

From Secure Mk3 P44 sobware, the RS485 panel seZngs must be set for reliable operaDon. To set the correct RS485 seZng, do the following:

• Access programming mode by holding ‘MODE’ on the Secure Mk3 unit for at least 3 seconds or unDl ‘PL’ is displayed

• Repeatedly press ‘MODE’ unDl the display shows ‘S1’ o Press ‘SET’ and ‘=0’ is displayed (default) o Press ‘SET’ unDl the correct number for your panel is shown…

‘=3’ Galaxy Dimension 48/96/264/520 ‘=5’ Galaxy G3 48/144/520 ‘=6’ Galaxy G2 12/20/44 ‘=7’ Galaxy Classic 8/18/60/128 ‘=8’ Galaxy Classic 500/504/512

o Press ‘MODE’ unDl ‘??’ is displayed o Press ‘SET’ and ‘Pr’ will be displayed briefly and the Secure Mk3 unit will

reboot in the correct RS485 mode for your alarm panel



!How the alarm panel recognises the Secure Mk3 as a ‘device’

All Galaxy G3 and Dimension panels

The alarm panel will recognise the Secure Mk3 unit as a Galaxy E080 Ethernet module, and will show 2 modules added when Engineering Mode is exited. For example: was 5 devices, now 7. A check can be made on Engineer Menu 23, which will show one addiDonal Keypad, and one addiDonal Comms Module.

Typically Keypad = 3 and Comms Module = 3 on a simple system with 1 actual keypad and 1 Secure Mk3 unit on the RS485 bus.

Note that if the Secure Mk3 unit is powered down in service, then the panel will detect loss of the device on the RS485 bus and generate fault messages on the panel keypad accordingly. i.e. “+MISSING COM 4” and “+MISSING KEY 15”.

All Galaxy G2 12/20/44 panels

The alarm panel will recognise the Secure Mk3 unit as a single Ethernet module, and will show ‘Ethernet Module’ added when Engineering Mode is exited.

Your ARC will see tamper alarms now from this device

Tamper alarms will also be queued to send to ARC, i.e. pi004 TA and pi015 TA. When power to the Secure unit is restored, these faults will clear following the next enter/exit of Engineer mode. Bear this in mind when reading an alarm report from your ARC. When the Secure Mk3 is recognised by the alarm panel for the first Dme, ‘Panel ConnecDon Up’ will be shown in SIA 3 on the alarm log.

Please note: PSTN Line Voltage detecDon ( “+ LINE FAILCOM 1”)

Galaxy panels normally have PSTN voltage detecDon enabled on the PSTN port. This will result in an “ALERT LINE FAIL 1” and “+ LINE FAILCOM 1” being displayed on the keypad and also a “Phone Line Trouble LT event being signalled to the ARC.

As the PSTN input on the panel is unlikely to have 50V present when alarms are being signalled to a Secure Mk3 unit over RS485, it is suggested that the PSTN line voltage detecDon should be disabled as follows.

56 = CommunicaDon 1 = Int Telecoms 10 = Line fail 1 = Line Volts 0 = Disabled



! 2 = Dial tone

0 = Disabled

Alarm signalling device ‘line fault’ monitoring, instead of PSTN line monitoring on the panel. Linking the Secure Mk3’s LF output to a Honeywell Galaxy panel

Most Galaxy panels do not have a Line Fail (LF) input and so any external device which has line fail detecDon, Redcare Secure Mk3 included, should be wired to the Galaxy panel in a way which tells the Galaxy system of a ‘line fault’ if it should occour. In the case of Secure Mk3, both paths (if applicable) are configured to acDvate Output One in the case of a line or network connecDvity problem. Most Galaxy panels have ‘line fail’ as an opDon on the zone opDons menu and so in order to trigger the zone in the event of line fail, a change in resistance must be detected by the zone in order to work. Below are some suggesDons for Secure Mk3 to Galaxy panel wiring for LF. This is mandatory on a Grade 3-4 system.

For Secure Mk3 devices WITHOUT HONEYWELL OUTPUT MODE



!For Secure Mk3 devices WITH HONEYWELL OUTPUT MODE (available from sobware P44)

Suggested order for establishing the Secure Mk3 on your alarm panel’s data bus

• Down power your alarm panel (just in case) • Connect power feed to Secure Mk3 unit • Connect AB and OV connecDons (as per figure 1, page 3) • Use suitable fixings to secure the Secure Mk3 unit within the panel (if room). Use a

tamper monitored/ regulated power supply alarm equipment box if no room is available in the panel

• Carefully route the antenna’s cable away from the bus cabling and out through the panel’s casing. Mount the antenna

• Power up the Secure Mk3/ alarm panel • The Secure will boot up and establish itself on the network. Remember, a minium

signal strength of (CSQ) ‘12’ is recommended for reliable operaDon. A signal level below will affect reliable UDL operaDon (drop outs etc).

Please note: The Secure Mk3 unit will not be recognised by the alarm panel unDl the panel has been programmed appropriately.

Secure Mk3 use with RS485 panel seZngs vary depending on the type of panel and the panel’s sobware level.

General SIA 3 advice

• SIA Alarms give the zone ID/ user details/ group ID and any ASCII text to the ARC • All alarm types should be chosen by the installer (don’t leave as default) • Rubbish in-rubbish out, if no zones are labelled in the panel, the SIA Alarm could be

confusing to the ARC and end user



!• Using RS485, SIA 3 alarm transmission is faster than a dial-up connecDon

The following seZngs will enable SIA 3 (extended format signalling)

This means that the Secure Mk3 unit will transmit point ID, system debug informaDon as required and user access (amongst other informaDon alarms) from the panel’s data line/ bus to the ARC via the Redcare Network. SIA 3 alarm transmission give substanDally more alarm informaDon to the ARC over tradiDonal PIN informaDon (see figure 2 next page). Your ARC should create a ‘SIA’ profile for your Secure Mk3 TA account number before alarm tesDng is carried out. There is no extra charge for using SIA 3 over PINs. Using a combinaDon of SIA 3 and PINs may cause confusion to the ARC without discussing specific requirements for a parDcular site beforehand. Always discuss the exact alarms you wish to be monitored and test each one during commissioning with your ARC.

figure 2

3 Enabling SIA3: Galaxy G3 all up to V5xx and Dimension all (G3) V6 sobware onwards

Enter engineer mode

56 = CommunicaDons 4 = Ethernet

02 = Alarm Report 1 = Format

1 = SIA (select SIA) 3 = SIA 3



!10 SeZng=On (for open/close also known as set/unset) Note! Check the alarms you want the ARC to be sent in this menu

2 = Primary IP 1 = IP Address = 192.168.111.111* 2 = Port = 10002 (this is the default usually, but check this is set)

3 = Secondary IP 4 = Account No = 4321 (suggest last 4 digits of TA) 5 = Receiver = Single 6 = Alarm Mon 7 = Heartbeat 8 = Protocol = UDP

04 = Autotest 1 = Start Dme = 23:00 2 = Intervals = 24 Hours

05 = Engineer Test (Use this to send a manual test alarm) Exit engineer mode (will then add the Secure as a device to the system)

*The Primary IP address field must be populated with any dummy IP address i.e. 192.168.111.111.

Enabling SIA3: Galaxy G2 12/20/44

Enter engineer mode

56 = Internal comms 4 = Ethernet

1 = Module Config 2 = Alarm Report

Format = SIA 3 Primary IP = 192.168.111.111* Port = 10002 Account No = 4321 (suggest last 4 digits of TA)

6 = Hardware Priority 1 = Telecom = 0

Exit engineer mode (will then add the Secure as a device to the system)


Enabling UDL on Galaxy panels in general

The following seZngs apply to the whole Galaxy range in general. HOWEVER, there are subtle variaDons between panel varients that seem to include slightly different menu opDons and structures. What follows is based on the concensus of panels tested and encountered.



!The set up/ configuraDon assumes that a member of the Redcare team has set your company’s access to Redcare UDL already. The connecDon from your PC to the panel is made using ‘Redcare Interceptor’. This can be used along side other connecDon methods. To request the Redcare UDL service, you need to be a Redcare customer and have ordered Redcare Secure already. If you would like to arrange this, please call the Redcare Helpdesk on 0800 800628.

General UDL principles

All Galaxy panels should be accessed using standard RSS/ Galaxy Gold sobware available from Honeywell. Redcare does not supply this sobware. Both panel seZngs and RSS/ Galaxy Gold seZngs are included to aide account creaDon, based on a reasonable understanding of both panel and UDL sobware.

4 Enabling UDL: Galaxy G3 all up to V5xx and Dimension all (G3) V6 sobware onwards

Enter engineer mode

56 = CommunicaDons 4 = Ethernet

02 = Alarm Report 1 = Format

1 = SIA (select SIA) 3 = SIA 3

10 SeZng=On (for open/close also known as set/unset) Note! Check the alarms you want the ARC to be sent in this menu

2 = Primary IP 1 = IP Address = 192.168.111.111* 2 = Port = 10002 (this is the default usually, but check this is set)

3 = Secondary IP 4 = Account No = 4321 (suggest last 4 digits of TA) 5 = Receiver = Single 6 = Alarm Mon



!7 = Heartbeat 8 = Protocol = UDP

03 = Remote Access 1 = Access Period = 4 AnyDme 2 = Mode = 1 Direct Access

04 = Autotest 1 = Start Dme = 23:00 2 = Intervals = 24 Hours

05 = Engineer Test (Use this to send a manual test alarm)

51 = Parameters 15 = System Text 1 = System ID

This must be a unique number to both the alarm panel AND customer account within RSS/ Galaxy Gold. We recommend using the whole Secure TA number for example, 43XXXXX

It has been noDced that some older G3 panels (pre Dimension) have an opDon to ‘Send Panel ID’ which should be set to enabled.

47= Remote Service 4= Auto Service 8= Send Panel ID 1 = Enabled 9 = Delay Dme (set to 10 seconds)

*The Primary IP address field must be populated with any dummy IP address i.e. 192.168.111.111. Enabling UDL: Galaxy G2 12/20/44

Enter engineer mode

56 = Internal comms 4 = Ethernet

1 = Module Config 2 = Alarm Report

Format = SIA 3 Primary IP = 192.168.111.111* Port = 10002 Account No = 4321 (suggest last 4 digits of TA)

1 = Telecoms 12 = Remote Access

1 = Access Period 0 = Full

2 = Access mode 1 = Direct Access



!4 = Downloader ID 99999999

This is default for most panels and must match that on the customer’s account within RSS/ V6 applicaDon

6 = Hardware Priority 1 = Telecom = 0 2 = Ethernet = 1

7 = Parameters 12 = System ID = 43XXXXX

(We recommend using the whole Secure TA number for example, 43XXXXX)




!5. Setting up an account for a Galaxy G3 (not Dimension)

The following seZngs are suggesDons for account creaDon, once your Redcare Sales Engineer has commissioned Redcare UDL with you. All seZngs are based on using RSS/ Galaxy Gold with Redcare Ultra Interceptor. All seZngs assume that OpenVPN is running and is connected and Redcare Ultra Interceptor is running/ available.

Open Galaxy RSS and set up, or open an exisDng account.

!



!Account advice

• The remote telephone number no is not essenDal • Remote Port Number = 10001 (default seZng) • Panel Type = Galaxy. • Click ‘OK’ • Save the account if asked • The System ID field must be set to match that on the panal (51-15-1) using the

following method.

Within RSS/ Galaxy Gold, open the account you just created.

!

• Click on ‘Program’.

!

• Maximise the ‘System Parameters’ window.



!

!

Type the ‘System ID’ number to match that on the panel (51-15-1). It is recommended that the TA number (43XXXXX) is used.

• Close the window and save the changes

!

• Change the connecDon setup as follows.

!



!• Click on ‘Connect’ …

…and then ‘CommunicaDons Setup’.

!

• Select ‘Ethernet’ and ensure the ‘Ethernet encrypted’ check box is un-Dcked, Click ‘OK’.

• Connecting to the panel

• With the account open, click ‘Connect” and then “Wait for Call’.

!

• Leave this box blank if the panel has the default password.

!

• RSS is now waiDng for interceptor to call into RSS.



!Ensure that ‘OpenVPN’ is connected and open ‘Redcare Ultra Interceptor’ by right clicking

on the ‘Interceptor’ icon in the system tray…

!

• Enter the TA number of the Secure unit (top field) • Ensure the ‘Modem IniDalisaDon’ string is set as follows

ATE0F8%P50%RB0V0E0X1Y6K3 and all seZngs are as above with NO spaces aber any value.

• Ensure that Interceptor connects to PPS is selected. • Click the ‘Connect bukon



!

!

• Interceptor will akempt to connect to the communicaDons server (Connected) • Interceptor will akempt to connect to the alarm panel (Connected) • Interceptor will akempt to connect to RSS (Connected)

!

!

Click OK (you are now connected live to the panel where you can upload/ download). It is strongly recommended that you ‘copy site’ and ‘save site’ before making any changes to the panel remotely. All normal features of RSS can be used as per the RSS user guide.



!

!

• Disconnecting from panel • Select ‘Connect – Hangup’ on RSS, Interceptor will also disconnect itself aber a short

Dme.

6. Setting up an account for a Galaxy Dimension and Galaxy G2

Ensure that ‘OpenVPN’ is connected and open ‘Redcare Ultra Interceptor’ by right

clicking on the ‘Interceptor’ icon in the system tray…

• Open the Galaxy CommunicaDons server by double clicking the CommunicaDon server icon in the system tray.

!



!• Click on the ‘hammer’ icon and then click the ‘Other’ tab.

!

• Check that the ‘CommunicaDon port’ is set to a different port to that on Redcare Ultra Interceptor (default 10001) We recommend leaving the communicaDons port within Galaxy CommunicaDons Server as default and changing Redcare Ultra Interceptor to 10002

• Check that the ‘Default Downloader ID’ matches that on the panel (G2 panels) 56-1-12-4 (Default 99999999)

• Click ‘OK’ • Minimise the RSS CommunicaDons Server

Open Galaxy RSS • If necessary, create a new site record for the panel to be accessed (Site – Add new

Site) or you can modify an exisDng one



!

• The following shows the minimum details that need to be added



!

!

• Give the site a name

• Click ‘Next’

!



!

!

• This screen can be leb blank, as it is for informaDon only, click ‘Next’.

!

• This screen can be leb blank, as it is for informaDon only, click Next.



!

!

This screen can be leb blank, as it is for informaDon only, click Next…

!

• Set the ‘Remote IP address’ to that of Redcare Ultra Interceptor (127.0.0.1 if Redcare Ultra Interceptor is on the same PC as RSS)

• Set the ‘Remote Port Number’ to match that on Redcare Ultra Interceptor i.e. 10002 (Note: this is different to the port on the RSS Server)

• Select ‘Galaxy 2 Series’ or ‘Dimension’ as the Control Panel Type • The ‘Central StaDon ID’ will auto populate • Click Next



!

!

• This screen can be leb blank, as it is for informaDon only • Click ‘Finish’



!• The site record is now created, and can be edited if required by right clicking the site

name.

• Double click on the account to open it. If you’re working on a Galaxy G2 panel, the window below will open as ‘ Grade 2 ApplicaDon’. For Galaxy Dimension panels, it will open as ‘V6 ApplicaDon’, but the windows are similar

!

Click on ‘Comms Parameters’ on the leb menu, and ensure the ‘System ID’ field matches that on the panel (56-7-12 for G2 and 51-15 for Dimension) SuggesDon: Use TA number.



!• If connecDng for the first Dme Click on “Connect” ! and then ‘Setup’

!

• Set the ‘Dial Mode’ to ‘Ethernet’ and ensure that the ‘Ethernet Encrypted’ check box is not Dcked

• Click ‘OK’

Open Redcare Ultra Interceptor by right clicking the icon in the system tray. Interceptor V1.9 (minimum) required.

!

• Type the TA ID of the secure unit in the top box (which will match the System ID) • Ensure that the modem string is set to ATE0F8%P50%RB0V0E0X1Y6K3

Ensure that ‘Interceptor Listens for connecDon from PPS’ mode is selected • Ensure ‘Listeneing Host’ is set to the address of RSS (127.0.0.1) if RSS and

Redcare Ultra Interceptor are on the same PC • Ensure the Listening Port is set to match that on the RSS account i.e. 10002



!• Click the ‘Save Bukon’ (If changes have been made) • Click the ‘Listen Bukon’ to start the connecDon

Connecting to Communication Server... Connected to Communication Server. Sending modem initialisation string...

Sent: ATE0F8%P50%RB0V0E0X1Y6K3 Received: ATE0F8%P50%RB0V0E0X1Y6K3 OK Waiting: 5 sec Sending account information... Sent: ATDT4570017 Waiting: 0 sec Waiting: 1 sec Waiting: 2 sec Waiting: 3 sec Waiting: 4 sec Waiting: 5 sec Waiting: 6 sec Waiting: 7 sec Received (connect): 5 Connected to remote panel. Waiting for Panel Programming Software to Connect...

• Once Interceptor shows ‘Connected to Remote Panel’ then goto the RSS ‘Grade 2 ApplicaDon’ window and click on the “Dial” bukon. (This operaDon needs to be carried out within 45s)

!

• The following connecDon progress boxes show a typical successful connecDon…

Galaxy G2/ Grade 2 ApplicaDon Dimension/ V6 ApplicaDon



!

! !

! !

! !

! !

!

!

• Click ‘OK ‘



!• The connecDon is now established • All the features of RSS should be available (remote Keypad is only available for

Dimension Panels, using Secure sobware P44 onwards)

DisconnecDng

• On the RSS ‘Grade 2 ApplicaDon’ or ‘V6 ApplicaDon’ window, click ‘Disconnect’

!

• On the Interceptor window click ‘Disconnect’ • The session will be disconnected and system will be ready for the next connecDon



!7 TroubleshooDng (all Galaxy panels)

Password Invalid ConnecDon with site was lost Check that the ‘System ID’ on the panel Check seZngs are correct (51-15-1) matches that on RSS and retry the connecDon (the signal may and is unique in RSS, also check the ‘Downloader be poor or the Secure unit may have ID’ is set to 99999999 ‘roamed’ to another network

TroubleshooDng (G2 Galaxy panels fails to connect)

Interceptor fails to contact Comipserv.

Connecting to Communication Server... Connection timed out: connect Disconnecting from remote panel. Disconnected from remote panel.

If ‘ConnecDng to CommunicaDon Server’ results in ‘ConnecDon Dmed out’ as above then this indicates that interceptor cannot communicate with Redcare’s Comipserv on the redcare pla|orms. Check the seZngs and / or try disconnecDng and re-connecDng the OpenVPN

Interceptor reports:- No Carrier aber 30s.

Waiting: 28 sec Waiting: 29 sec Waiting: 30 sec Received (no response): NO CARRIER Failed to connect to remote panel Failed to connect to remote panel Disconnecting from remote panel. Disconnected from remote panel.

The IP path to the Secure unit has recently failed and the ESP has not yet reported a comms fail. Note that the UDL session uses least cost rouDng, so on a Secure IP unit the session will be akempted over the IP path if that is currently logged as OK on the ESP. The GPRS path will only be akempted if the IP path is logged as failed or does not exist. i.e. Secure 2/3. The GPRS connecDon to the Secure unit was not available at this Dme.



!Interceptor reports:- No Carrier aber 0s.

Sending account information... Sent: ATDT4300213 Waiting: 0 sec Received (no response): NO CARRIER Failed to connect to remote panel Failed to connect to remote panel Disconnecting from remote panel. Disconnected from remote panel.

The TA number that is akempDng to be accessed does not belong to the associated Installers VPN connecDon. i.e. TA number not mapped to an installer, or mapped to the wrong installer. Check installer mapping with Redcare Helpdesk.

Interceptor reports:- Address already in use: JVM Bind.

Waiting: 4 sec Waiting: 5 sec Waiting: 6 sec Received (connect): 5 Connected to remote panel. Waiting for Panel Programming Software to Connect... Address already in use: JVM_Bind Disconnecting from remote panel. Disconnected from remote panel. Check that interceptor is set to use a different port to the RSS CommunicaDon Server. i.e. set Interceptors ‘Listening Port’ to 10002 and the RSS accounts ‘Remote Port Number’ to 10002, while the RSS CommunicaDons server has its “CommunicaDons Port” set to 10001” RSS Reports: “Cannot connect to Ethernet address”.

!

RSS is unable to connect to Interceptor. Check that the ‘Listening Host’ and ‘Listeneing Port’ fields on Interceptor match the ‘Remote IP Address’ and ‘Remote Port Number’ fields on the RSS account. (i.e. 127.0.0.1 Port 10002). Check that Interceptor has began the connecDon to the panel and has reached the stage…

Connected to remote panel. Waiting for Panel Programming Software to Connect...

You may be clicking on the ‘Dial’ Bukon too early or too late. RSS Reports:- Panel iniDated communicaDon is not accepted.



!

!

Check that the correct connecDon method is being used. Check that Interceptor is set for ‘Interceptor Listens’ Mode. Check that Interceptor is at least Version 1.9. RSS Reports:- ‘Downloader ID does not match’.

!

Ensure 56-1-12-4 is set to match the ‘Downloader ID’ on the ‘Coms Server’ (Default 99999999). RSS Reports:- ‘System ID does not match’.

!

Ensure 56-7-12 on the panel is set to match the ‘System ID’ on the RSS account. i.e. 11110017. End of document.

!Offices worldwideThe services described in this publication aresubject to availability and may be modifiedfrom time to time. Services and equipment areprovided subject to British Telecommunications plc’srespective standard conditions of contract. Nothingin this publication forms any part of any contract.© British Telecommunications plc 2010Registered office: 81 Newgate Street,London EC1A 7AJRegistered in England No. 1800000



Enabling Secure Mk3 for SIA 3 Alarm signalling and/or UDL...

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