1. Enabling Healthcare Solutions BIOMEDevice Forum - Keynote Panel

2. Infinity Info Systems

Subject Matter Expert for CRM & Life Sciences

Focused on enhancing the healthcare front office through CRM and Business Analytics Technologies, since 1987

• Trained more than130,000professionals since 1987

• Managed over3,500CRM implementations

Recognition

• 2009 MSCRM Partner of the Year Finalist

• SBA Entrepreneur of the Year NY and Finalist for US

• 2003-2009 Sage Software Partner of the Year

• INC 500 fastest growing company

• CRN Fast 100

• CRM Magazine Rising Star

3. Life Science Success 4. The Dynamic State of Healthcare Spiraling Costs Consumer Dissatisfaction Healthcare Organization Colossal Changes in Technology Regulatory Legislation 5.

Legislative Compliance

Cost Control

Enhance customer service

Technology as competitive advantage

Preparation for an uncertain future

The Great Healthcare Opportunity 6. Realities of Today

Rising power of wired special interest groups

Computer comfort and literacy rises as Web access explodes

Alternative medicine becoming more prevalent, consumers demanding for evidence-based medicalcare

Policymakers realizing the financing of healthcare in the United States is broken, prompting additional legislation

Continued legislation and litigation will surround the reporting of, and accountability for, medical errors

7. Hardware Breakthroughs

Broadband

Wireless, 3G, 4G

Smart cards, SmartPhones

Incredible PCs withmicrophone, camera

Tablet PC, iPad

8. Photo credit: DigiDoc 9. A Fundamental Shift

• He is the one you need to connect to

• He is the ultimate beneficiary of the service

• There are millions of customers!!

• • 61 million American adults regularly search the Internet for Healthcare information*

* Pew Internet Project, Dec 2008 Why is everybody looking at the consumer? 10. Business Issues

HIPAA Requirements

Increasing Healthcare costs unsustainable

• Defined Contribution

Biz Processes re-invention

Cost reduction

Customer satisfaction

Moving to SASASP model (cloud computing)

Outsource commodity features and focus on value

Competition from places you never thought

Industry consolidation