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The 2015-16 Professional Development catalog is based upon the overarching mission and vision of the UM-Flint to enhance the lives of our students and our community. It is “Why” we exist and is grounded in our mission to serve all including our staff and faculty. What we do as employees to become the “Provider of Choice and the Employer of Choice” requires a set of skills and competencies that align with our roles. All staff play an important role in helping students succeed at UM-Flint. Our staff development offerings seek to strengthen and develop core competencies including the readiness of staff to provide QUALITY SERVICE and ultimately, impact retention and the success of UM-Flint students.

Program Groups

This year we are proud to offer three staff development tracks. All of the tracks have been developed to address the theme of Quality Service and Student Retention.

ENHANCE

Select courses for your personal and professional development to ENHANCE your skills. The ENHANCE program does not require a selection of a mentor, or a two year commitment. Only enroll in courses you feel will take your skills to a higher level. Cost: $80 per course

ADVANCE (Formerly EXCEL program)

Everyone on the Flint campus must be able to work at his or her personal best. To help assure this happens, we have updated our Leadership Certificate Program. Advance your leadership potential in a strategic and deliberate manner. Over a two-year period you will choose classes aligned with the eight U-M Core Competencies and develop a Personal Development Plan. Each participant is required to choose three personal advisors to assist the participant as they apply their learning. In addition, informal learning activities are provided that support learning and application outside of the classroom. Cost: $80 per course plus $100 for additional program costs.

DIRECT

DIRECT is for you if you supervise others, conduct performance evaluations, provide coaching support to staff or interested in learning how to conduct staff development. New this year, DIRECT offers specific courses to sharpen your skills as a supervisor of others.

DIRECT includes Foundations of Supervision 1 (available in spring of 2016) and national presenters on Organizational Development. Cost: Fees vary. Please see registration form.

LEAD

For staff and faculty members who hold formal administrative supervisory responsibilities as part of their work role, and successfully meet the criteria established by the Chancellor and Cabinet. Coming March 2017.

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COURSE OFFERINGS

Featured Course for All Staff and Faculty

Understanding the Eight Core Competencies (required course for Advance participants)

This session is designed to introduce managers to the University of Michigan organizational competencies. In this session we will cover:

An introduction to the 8 U-M Organizational competencies and how they apply to your teams daily work

The concept of "line of site" and how to link daily tasks to the greater goal of helping to create a robust student

experience

How to work with the Flint work planning template

Writing SMART goals and how to incorporate organizational competencies into these statements

How to help your staff make the connection between organizational competencies and broad proficiency in their

daily work

How to use the work plan, competencies and other performance management techniques throughout the year

Dates: Wednesday, November 11 or Tuesday, November 17, 2015. Choose only one session. Morning Sessions:

8:30am-12:00 pm, Afternoon Sessions: 1:00 pm-3:30 pm. Location: NBC Park Place. Required Course for

Advance Participants

Performance Management Tools (required course for Advance participants)

This professional development activity will focus on helping participants develop a yearlong performance management strategy. The course will include methods for integrating the Core Competencies with yourself and those you supervise. Upon completion of the training you will be able to:

Create a shared vision for your team

Work with your team members from a position of strength and

On target with the core competencies

Use coaching strategies to develop and retain talented employees

Apply performance management tools to obtain performance improvement.

Dates: sessions beginning in November 2015.

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COURSE OFFERINGS

Tell it Like it Is: Feedback That Works! Too often our work productivity suffers because we cannot

communicate effectively. However, there are methods for giving feedback to your colleagues that allow you to be authentic without damaging the relationship.

You will learn to:

Determine how to use your emotions effectively

Use a process for giving effective feedback

Consider the essential factors before responding

Structure your feedback for best results

Express your opinion while acknowledging others’ opinions

Find ways to disagree with others without destroying the relationship1

Provide feedback based on a real understanding of the other person’s ideas, views and needs

You will benefit by:

Preserving your integrity through honest feedback

Becoming more authentic in your communication

Developing comfort with giving feedback

Improving your relationships at home and work

Audience: Anyone seeking tools and greater comfort in providing feedback to their colleagues.

Competencies:

Building Relationships and Interpersonal Skills

Communication

Development of Self and Others

Quality Service

Presenter: Deborah Orlowski, Ph.D.

Date: Thursday, October 29, 2015

Location: NBC- Carriage Room 235

Time: 9 am – 12:30 pm

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COURSE OFFERINGS

Turning Bad Communication Habits into Good Ones (2 days)

Communication does not come easy to everyone. Once bad communication habits take hold it can be hard to break them.

You will learn to:

Examine the basics of “active listening” to sharpen your listening skills

Communicate diplomatically in a variety of sensitive situations

Determine ways to deliver criticism that results in a positive behavior change

Use techniques for saying “No” in a confident, calm manner without feeling guilty

You will benefit by:

Gaining confidence in communicating with others who are resistant to change

Feeling more comfortable when persuading others to see it your way

Strengthening professional relationships using rapport-building techniques

Establishing credibility and projecting confidence in the workplace

Audience:

Anyone who would like to develop skills to establish credibility, persuade and influence others, and to shine in the workplace

Competencies:

Adapting to Change

Building Relationships and Interpersonal Skills

Communication

Development of Self and Others

Leadership and Achievement Orientation

Presenter: Jacqueline Doneghy

Date: Tuesday, November 3, 2015 and Wednesday, November 11, 2015 (must enroll for both sessions)

Location: November 3: UCEN Happenings Room, November 11: WSW Tuscola Room

Time: 1 pm – 4:30 pm

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COURSE OFFERINGS

Here We Go Again: Dealing with Change

Change is the only constant in our lives. In this course you will learn to develop a manageable perspective on how to work with the disruptions, speed bumps, and adaptations that occur as a natural part of everyone’s lives.

You will learn to:

Identify the process of change in both work and non-work life situations

Discuss the stages that individuals must deal with during change

Examine various strategies for dealing with change successfully

Apply the best strategies to reframe situations in order to deal with them with the least amount of stress

You will benefit by:

Gaining some degree of control over how you deal with change

Knowing the vocabulary for internalizing the effects of change

Developing an action plan for dealing with change, now and in the future

Audience: Anyone trying to deal with change at work or in his or her personal life

Competencies:

Adapting to Change

Building Relationships and Interpersonal Skills

Development of Self and Others

Presenter: Wendy Shepherd

Date: Wednesday, November 17

Location: UCEN Michigan D

Time: 9 am – 12:30 pm

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COURSE OFFERINGS

Smartphone Success: Getting More Productivity (and fun!) from Your Smartphone and Tablet

Devices

We all know which apps are fun, but do you know which “apps” and functions will help you turn your Android™, iPhone®,

BlackBerry® and/or Windows Mobile™ device into a productivity workhorse? In this session, we will discuss the

applications and strategies to take your smart device from “cool” to “critical” when it comes to productivity, time, project,

people, and e-mail management.

You will learn to:

Apply the “critical basics” to realize the full potential of your mobile device

Integrate your smartphone with other existing productivity software (including Outlook® and Google®) for greater productivity

Use techniques to successfully manage your e-mail, calendar, contacts, tasks, and notes

Use password, log-in, and private information strategies to effectively protect yourself

Identify which “apps” and tools will best boost your personal productivity

Select smartphone and tablet peripherals that will extend your productivity beyond the device

You will benefit by:

Having a discussion about smartphone power management

Going beyond the basics to discover new and useful “apps” and services that help to organize your life

Knowing which financial management, travel management and social networking “apps” meet your personal needs

Audience: Anyone who wants to maximize the potential of their smartphone or table

Competencies:

Creative Problem Solving and Strategic Thinking

Development of Self and Others

Presenter: Randall Dean

Date: Thursday, February 4, 2016

Location: WSW Tuscola Room

Time: 9 am- 12:30 pm

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COURSE OFFERINGS

Developing Exceptional Customer Service Skills

Come to obtain hands-on experience with important concepts and skills for delivering exceptional customer service in your unit or department.

You will learn to:

Define what a “service opportunity” is and if it is important

Demonstrate ways to determine customers’ needs early during the interaction

Practice proper courtesy and etiquette when serving customers

List the “five ugly things you should never say to a customer”

Identify behaviors for becoming proactive when delivering customer service

Manage a customer service interaction using the “seven steps for superior service”

You will benefit by:

Better defining your customers’ needs, including the “expected and unexpected”

Enhancing your communication skills to better serve customers

More effectively serving customers in person and on the telephone

Appreciate how your service work is valuable to the department and the University

Audience: Anyone whose main responsibility is to deliver front line customer service or who would like a refresher

Competencies:

Advancing the Mission

Building Relationships and Interpersonal Skills

Communication

Leadership and Achievement Orientation

Quality Service

Presenter: Joanna Sabo

Date: Monday, February 15, 2016

Location: NBC Park Place

Time: 9 am- 12:30 pm

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COURSE OFFERINGS

The Art of Managing Multiple Projects and Multitasking

Learn the fundamentals of organizing projects from initiation to completion while balancing the demands of time, scope, and tasks of ongoing responsibilities.

You will learn to:

Organize a complex project into measurable units of activity

Establish top priorities for each responsibility or project

Utilize a variety of multitasking strategies to increase your productivity

Identify shortcuts to complete projects more efficiently

Use techniques to achieve realistic schedules for keeping track of multiple projects

Determine ways to motivate others to assist you in accomplishing projects

Describe the goals and schedule of a project so others involved will meet deadlines

You will benefit by:

Managing “loose ends” more successfully

Feeling less chaotic and “in control” of workloads

Becoming less stressed and overwhelmed by work demands

Feeling a sense of accomplishment following the completion of complex projects

Audience: Anyone whose job includes managing multiple priorities and balancing responsibilities

Competencies:

Building Relationships and Interpersonal Skills

Communication

Creative Problem Solving and Strategic Thinking

Leadership and Achievement Orientation

Presenter: Jacqueline Doneghy

Date: Thursday, April 28, 2016

Location: WSW Tuscola Room

Time: 9 am- 12:30 pm

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COURSE OFFERINGS

Managing Confrontational Clients

People have high expectations—and they often place extreme demands upon those who serve and work with them. Join us and learn how to better communicate with supervisors, co-workers, students, patients, families and other University personnel—as well as how to best serve your external customers.

You will learn to:

Recognize and respond to different customer behavioral styles

Identify practical solutions to typical problems and complaints

Describe the signs of an escalating interaction or a hostile situation

Identify the best ways to diffuse an angry or upset customer

You will benefit by:

Recognizing how positive customer interactions can improve your job satisfaction and work environment, which will help to reduce job stress

Building stronger relationships with co-workers and customers

Developing new perspectives about customer service

Understanding more about your own behavioral style using the Personal Profile System® (DiSC™)

Audience: Anyone who wants to learn how to keep relationships with customers and clients positive and satisfying

Competencies:

Advancing the Mission

Building Relationships and Interpersonal Skills

Leadership and Achievement Orientation

Quality Service

Presenter: Pamela Wyess

Date: Thursday, May 12, 2016

Location: UCEN Michigan A

Time: 9 am – 12:30 pm

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COURSE OFFERINGS

Review! Renew! Recommit! Strategies for Enjoying and Enhancing Your Work

This energizing and engaging course will help participants in any field examine how they currently approach their careers, determine how to enhance their jobs, and decide what to do if and when a job becomes less rewarding.

You will learn to:

Recognize when to expect “forks in the road” that naturally occur in an individual’s career

Raise your self-awareness of what you like about your current job

Explore strategies for expanding preferred aspects of your work

Determine if you are experiencing either the “autopilot” or “rebel in a rut” syndromes and use the best solutions to address each

Find solutions to address specific job syndromes

Determine which of the “3 R’s” (recommit, reassign or resign) to use in addressing any job dissatisfaction

Create a plan of action to move yourself to create job improvement or address job dissatisfaction if it exists

You will benefit by:

Becoming happier and more productive at work

Discovering what you really like to do

Identifying the source of any potential job dissatisfaction what to do about it

Exploring new ways to expand opportunities or seek new paths

Finding ways to celebrate if or when you actually like your job

Audience: Anyone who would like to enhance their work day, become more productive, or who are experiencing job dissatisfaction on any level

Competencies:

Building Relationships and Interpersonal Skills

Presenter: Joanna Sabo

Date: Monday, May 16, 2016

Location: UCEN Michigan A

Time: 1 pm – 4:30 pm

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DIRECT COURSE OFFERINGS

In addition to the courses listed above, supervisors and managers may enroll in:

Get it Right the First Time: Hiring the Right Person for the Job

Not only is hiring the wrong person time consuming, it is costly. One study estimates that it costs between 90% and 200% of a position’s salary to replace them after a bad hire. This course will assist you in developing a hiring process that will increase your chances of hiring the right person for the job.

You will learn to:

Identify crucial skills that your candidates must have in order to be successful in the position

Distinguish between a good and poor interview question

Apply the STAR method to develop behaviorally-based interview questions

Discuss how U-M standards impact your interview process

Recognize how to effectively read resumes

You will benefit by:

Developing an interviewing process that is customized to your department’s needs

Hiring candidates that are excellent fits in their positions

Lowering the likelihood that the wrong candidate will be hired

Audience: New or early career supervisors/managers who wish to learn or improve their interviewing skills and processes

Program Note:

This course is an excellent follow-up to the Employee Selection Process Module in Foundations of Supervision.

Competencies:

Advancing the Mission

Leadership and Achievement Orientation

Presenter: Deborah Orlowski

Date: Wednesday, March 2, 2016

Location: WSW Tuscola Room

Time: 9 am-12:30 pm Cost: $80

Performance Management Tools

This professional development activity will introduce new tools to manage performance evaluation and coaching strategies for supervisors. Dates: sessions beginning in November 2015. Cost: Free.

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The Table Group

Two-day workshop available to Directors and Upper Leadership, participants will focus on Managing for Employee

Engagement. This workshop will include skill development of how to build EFFECTIVE RELATIONSHIPS, how to ensure

RELEANCY in an employee’s job and how to ensure the right METRICS are in place. Over the course of a month

participants will participate in readings and application of workshop practices. Day Two to be held approximately one

month following Day One will focus on The Five Behaviors of a Cohesive Team. This workshop is focused on helping

managers understand how to build TRUST on teams, how to encourage HEALTHY DEBATE and resolve conflict, how to

achieve COMMITMENT on teams, how to lead for ACCOUNTABILITY ON TEAMS, and how to ensure RESULTS.

Date: Monday, December 7, 2015 8:30 am – 4:30 pm. Second Session: February/March TBD. Cost: $90 per participant.

Facilitation Training

One of the most important skill sets for leaders and team members is facilitation skills. Facilitation skills are the “process” skills that organize and give direction to our work. Whether it’s a meeting (big or small) or a training session, developing your skills develop your facilitation skills and facilitating training sessions throughout the year. Interact with trainers and trainees develop and practice effective facilitation skills.

Attend facilitator meetings (every other month), assist with ENHANCE and ADVANCE presentations and/or workshops. To be eligible you must have completed Foundations of Supervision I and II.

Date: First Meeting Thursday, November 19, 2015 UPAV HR Conference Room. Time: 3:00pm-4:30pm

True Colors® of your Team

Using the True Colors® model you will develop an understanding the spectrum of personality strengths of your team.

Identifying your personality and the personalities of others using True Colors® provides insights into different motivations,

actions and communication approaches. True Colors works is based on true principles and easy to remember and use –

in all kinds of circumstances – from personal relationships to professional success. This workshop will help your team

identify team strengths and areas for improvement. Contact Dr. Mary Barry-Cybulski to set up a session

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Lynda.com TRAINING: Online Professional Development for All Staff and Faculty

Through the efforts of ITS, Lynda.com is available free to all faculty and staff. Lynda.com is an online

learning company offering thousands of video courses that you can take anytime, anyplace and at

your own pace.

We have assembled a collection of Lynda.com courses that support our theme of Quality Service.

Upon completion of the following collections, you will receive UM-Flint certificate of completion.

Instructions To Set Up Your Account: Go to www.lynda.comClick LoginLog in through your

organization or school and enter www.umich.eduAuthenticate using your Ann Arbor credentials at

the Cosign web loginVerify your information and click confirm1st time user click No, I’ve never had

an accountVerify name and enter your email address (uniqname@umflint.edu)Questions?

Contact ITS Helpdesk at: (810) 762-3123 ext. 1

Collections:

Newly Appointed Managers and Supervisors

Management Fundamentals 2 hours 9 minutes

Managing Employee Relationships

Managing Employee Performance Problems

Managing a Customer Service Team 1 hour 32 minutes

Managing Multiple Generations 50 minutes

Team Building

Managing Teams 1 hour 23 minutes

Agile at Work: Building an agile team

Building High-Performance Teams 2 hours 23 minutes

Managing Team Creativity 19 minutes

Managing a Customer Service Team 50 minutes

Every Day: Management Tips 2 minutes each

Communication

Communication Fundamentals 2 hours 5 minutes

Communicate with Confidence 1 hour 28 minutes

Working with Upset Customers 55 minutes

Effective Listening I hour 8 minutes

Business Writing Fundamentals 1 hour 32 minutes

Tools for Work

Up and Running with Skype for Business 1 hour 36 minutes

Webinar Fundamentals 1 hour 51 minutes

If you don’t see a course a course you are looking for, give us a call and we will help find it for you.

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Are you interested in some personalized group or departmental training?

Software training can be designed to meet your specific needs and fit into your

schedule. Get your software questions answered - use your documents if

preferred.

Contact Dennese Bandyk: ddbandyk@umflint.edu or visit

http://training.its.umflint.edu/ to register for upcoming software training.

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Courses-At-A-Glance Course Title Date and Time Available

to: Program

Tell it Like it Is: Feedback That Works!

Date: Thursday, October 29, 2015 Location: NBC-Carriage Room 235 Time: 9 am – 12:30 pm

All

Enhance Advance Direct

Turning Bad Communication Habits Into Good Ones (2 days)

Date: Tuesday, November 3, 2015 and Wednesday, November 11, 2015 (must enroll for both sessions) Location: November 3: UCEN Happenings Room, November 11: WSW Tuscola Room Time: 1 pm – 4:30 pm

All Enhance Advance Direct

Here We Go Again: Dealing with Change

Date: Tuesday, November 17, 2015 Location: UCEN Michigan D Time: 9 am – 12:30 pm

All Enhance Advance Direct

Smartphone Success: Getting More Productivity (and fun!) from Your Smartphone and Tablet Devices

Date: Thursday, February 4, 2016 Location: WSW Tuscola Room Time: 9 am – 12:30 pm

All Enhance Advance Direct

Developing Exceptional Customer Service Skills

Date: Monday, February 15, 2016 Location: NBC Park Place Time: 9 am – 12:30 pm

All Enhance Advance Direct

Get it Right the First Time: Hiring the Right Person for the Job

Date: Wednesday, March 2, 2016 Location: WSW Tuscola Room Time: 9 am – 12:30 pm

Managers Direct

The Art of Managing Multiple Projects and Multitasking

Date: Thursday, April 28, 2016 Location: WSW Tuscola Room Time: 9 am – 12:30 pm

All Enhance Advance Direct

Managing Confrontational Clients

Date: Thursday, May 12, 2016 Location: UCEN Michigan A Time: 9 am – 12:30 pm

All Enhance Advance Direct

Review! Renew! Recommit! Strategies for Enjoying and Enhancing Your Work

Date: Monday, May 16, 2016 Location: UCEN Michigan A Time: 1 pm – 4:30 pm

All Enhance Advance Direct

The Table Group: Managing Employee Engagement and Behaviors of a Cohesive Team

Date: Monday, December 7, 2015 Location: NBC Park Place Time: 8:30 am – 4:30 pm

Managers Direct

Facilitation Training

First Meeting: Thursday, November 19 Location: UPAV HR Conference Rm. Time: 3:00 pm-4:30pm

Managers Direct

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How to Enroll in Professional Development

Whether you are beginning or continuing your professional development, congratulations!

Click HERE to register for Enhance, Advance, and Direct professional development courses.

To register for Lynda.com, please see page 13 for instructions.

Have questions?

Contact Mary Barry-Cybulski, Senior Training Specialist at 810-762-3151 or email mbarryc@umflint.edu

Courses-At-A-Glance True Colors® of your Team Schedule your team workshop.

Contact: Mary Barry-Cybulski, Ed.D. mbarryc@umflint.edu

All Enhance Advance Direct

Understanding the Eight Core Competencies

Four sessions available Wednesday, November 11, 2015 (8:30 am-12 noon or 1pm – 3:30 pm). Tuesday November 17, 2015 (8:30 am-12 noon or 1pm – 3:30 pm). Location: NBC Park Place

All Enhance Advance Direct

Performance Management Tools

Date: TBD Managers

Foundations of Supervision

Date: March 2016 Managers

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