Employer Healthcare Tweetable Takeaways
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Transcript of Employer Healthcare Tweetable Takeaways
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Healthcare Engagement Starts Here
Change in the employer space is driving healthcare
Oracle Confidential – Internal/Restricted/Highly Restricted
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #1
Conduct Grand Rounds for high-cost cases and identify opps for improved conditions just like @GeneralMills
Oracle Confidential – Internal/Restricted/Highly Restricted 2
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #2
Engage entire care management ecosystem like case managers, pharmacists, and benefits ala @GeneralMills
Oracle Confidential – Internal/Restricted/Highly Restricted 3
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #3
Implement a second opinion program to drive engagement and align with case managers care of @GeneralMills
Oracle Confidential – Internal/Restricted/Highly Restricted 4
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #4
Create advocacy programs that provide healthcare support and navigation above and beyond like @GeneralMills
Oracle Confidential – Internal/Restricted/Highly Restricted 5
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #5
Evaluate analytics for action focus. @GeneralMills brought nurse onsite for poor employee health population.
Oracle Confidential – Internal/Restricted/Highly Restricted 6
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #6
Stop building healthcare programs for payers.
Build convenience for the employee and their patient journey.
Oracle Confidential – Internal/Restricted/Highly Restricted 7
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #7
No one chooses to be a healthcare consumer, they’re forced into it.
It’s disruptive.
Must understand journey.
Oracle Confidential – Internal/Restricted/Highly Restricted 8
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #8
From disease awareness to resolution is 11 months on avg.
Sees 6-7 HCPs.
Over 20 claims.
How do you engage? Oracle Confidential – Internal/Restricted/Highly Restricted 9
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #9
Studies show that no matter disease state, healthcare journey doesn’t vary, but it should.
Start personalizing
Oracle Confidential – Internal/Restricted/Highly Restricted 10
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #10
During healthcare journey patients make avg 42 decisions.
Provide educational content for each decision.
Oracle Confidential – Internal/Restricted/Highly Restricted 11
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #11
Patients are untrusting.
Must develop trust by removing barriers and providing education and demystifying.
Oracle Confidential – Internal/Restricted/Highly Restricted 12
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #12
Leverage patient research to understand journey stage and be proactive in out reach.
Stop being reactive.
Oracle Confidential – Internal/Restricted/Highly Restricted 13
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #13
Understand member engagement and behavior changes to improve utilization and lower costs.
Oracle Confidential – Internal/Restricted/Highly Restricted 14
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #14
Provide multiple communication options to engage like chat, click-to-call-back, secure email, and mobile.
Oracle Confidential – Internal/Restricted/Highly Restricted 15
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #15
Provide transparency tools comparing higher cost and lower cost facilities or behavioral health needs.
Oracle Confidential – Internal/Restricted/Highly Restricted 16
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #16
Proactively answer questions the patients don’t know they should ask.
Oracle Confidential – Internal/Restricted/Highly Restricted 17
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #17
Allow patients to schedule a time for payer to call THEM at the time most convenient for patient.
Oracle Confidential – Internal/Restricted/Highly Restricted 18
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Tweetable Takeaway #18
Consider speech recognition analytics to drive urgent clinical, important health, and member saving alerts.
Oracle Confidential – Internal/Restricted/Highly Restricted 19