Empathy diagram: Let's Empathize
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Transcript of Empathy diagram: Let's Empathize
Empathize and Define
Janett Villarreal Halun Monterrey, Mexico
Design Thinking
Transition school-to-work
Let’s Empathize
I ask 3 of my friends about how they felt of the transition school-to-work. Each one of
them has different backrounds and I worked specifically with each one, asking questions about their feelings, difficulties and positive
aspects they apply to their lives.
Interview to Person #1 The School-to-Work Transition
About Person #1
• Studied Biotechnology • He worked in different laboratories
during his degree • He’s studying for a master’s degree • Smart, responsible,creative great at
cooking
The problem or need is to know what Person #1 think about the school-to-work
transition
What do you think about it?
• I consider it’s difficult, because after school you have lots of knowledge in your hands, but it’s a small amount you apply at work, and it can be frustrating. Also I consider that when you’ve been accepted to a job, you enter to a competitive world, due to the fact that you have to keep your job. But I also think that this helps you strenghten your character and you become more responsible.
So you feel sometimes is frustration for our self
confidence?
• Yes, but it lasts for a bit, later, this changes to something more productive.
What do you feel about working in different laboratories?
• It’s different to work in each laboratory, because sometimes you’ve gotta deal with a demanding boss, or a close-minded work team or even with a proyect you don’t like.
What difficulties do you see in this school-to-work transition?
• Lots of knowledge learned and you apply a little bit of it, this can cause frustration
• Competition • Stressing environment in the moment you
know you have to keep your job before someone hires another person rather than you
• Deal with demanding boss • Close-minded work team • Proyects you don’t like
Positive aspects you’ve learned in this journey
• Strengthen character • Learn to work under pressure • Responsible for your acts • Tolerance • Apprenticeship
What do you do to keep your job?
• Do a better job, in an efficient manner, trying to contribute in what’s requested
• Always being critical with one’s job and also others in a good way.
• Accept reviews form others • Being cordial • If people ask for help, I’ll be there for
them.
Empathy Diagram
Say • “Demanding boss” • “It’s a small amount of
knowledge you apply, and it can be frustrating”
• “Competitive world” • “Productive” • “Strenghten character”
Do • Do a better job, in an
efficient manner, trying to contribute in what’s requested
• Always being critical with one’s job and also others in a good way.
• Accept reviews form others
• Being cordial • If people ask for help, I’ll
be there for them.
Empathy Diagram
Think • Lots of competition,
stress and frustration • Positive aspects of
working: tolerance and apprenticeship
• Frustration in self-confidence
• You become a productive person.
Feel • Frustrated when
thinking about the little amount of knowledge you apply in work.
• Positive aspects of working make you more mature.
Statement
• The student of Biotechnology and with a master’s degree in process, needs a way to work under an environment of competition and day to day apprenticeship because this will make him mature in a personal and professional level.
Interview to Person #2 The School-to-Work Transition
About Person #2
• He’s a volunteer • He sells cellphones • He is a funny and great guy • He likes to take pictures • 19 year old
The problem or need is to know what Person #2 think about the school-to-work
transition
What do you think about it?
• The truth, the truth is that I feel afraid because I’m changing of environment, and I have to apply the things I learned at school and I don’t know if I could accomplish the expectatives. It’s a big emotion because I’ll meet new people and because I’ll learn how the things are in the real world, because it’s not the same stuff you see at school.
Positive aspects you’ve learned in this journey
• Meet new people • Learn how stuff is in the real world
Empathy Diagram
Say • “I feel afraid” • “I have to apply the
things I learned at school and I don’t know if I could accomplish the expectatives”
Do • -
Empathy Diagram
Think • Afraid of not doing the
things right • Knowing more about
the real world • Meeting a new
environment
Feel • Afraid • Excited • Happy
Statement
• The sympathetic 19 year old teenager, needs a way to experience this new environment of work to meet new people and learn things about the real world.
Interview to Person #3 The School-to-Work Transition
About Person #3
• A man with vision of a life with accomplishment of dreams
• A dad and a great friend, a volunteer with a big heart.
The problem or need is to know what Person 3 think about the school-to-work
transition
What do you think about it?
• It’s an endurance race • The change from a notebook to a tie
it’s worth it.
Positive aspects you’ve learned in this journey
• Learn about the job in the real world • Screams and punishments strenghten
my character
What do you need to be good at work?
• Doing a good job • Being committed with the job • Do the best, even though you had a
bad time • Honesty, passion, daily labor
Empathy Diagram
Say • “Screams and
punishments strengthen my character, it was worth it”
• “It’s an endurance race” • “I would change working
for me and my business, rather than for someone else”
• “I can’t let down my daughter, she deserves the best”
Do • Keep the good job • Be a responsible man
Empathy Diagram
Think • Living own dream • Live everyday working,
but at the same time enjoying life
• In the past, Gerardo had been having bad situations, but that doesn’t stop him to do a great job.
Feel • Gratitude for every
single minute working • More Responsible for his
family
Statement
• The 41 year old man with a passion for life and a smile in his face, needs a way to keep working in his dreams because all his life has been working for someone else.
The Big Picture
“Screams and punishments strengthen my character, it was worth it”
“It’s an endurance race” “I would change working for me and my business, rather than for someone else”
“I can’t let down my daughter, she deserves the best”
“Demanding boss” “It’s a small amount of knowledge you
apply, and it can be frustrating” “Competitive world”
“Productive” “Strenghten character”
“I feel afraid” “I have to apply the things I learned at
school and I don’t know if I could accomplish the expectatives”
-Living own dream -Live everyday working, but at the same time enjoying life Bad situations: Don’t Stop!.
-Afraid of not doing the things right -Knowing more about the real world
-Meeting a new environment -Lots of competition, stress and
frustration -Tolerance and apprenticeship
-Frustration in self-confidence -You become a productive
person.
-Keep the good job -Be responsible -Always being critical with one’s job and also others in a good way. -Accept reviews form others -Being cordial -If people ask for help, I’ll be there for them.
-Frustrated when thinking about the little amount of knowledge you apply in work. -Positive aspects of working make you more mature. -Gratitude for every single minute working -More Responsible for his family -Afraid, Excited, Happy