Emotional Intelligence Presentation Wharton School Wpwp
-
Upload
rchintapalli -
Category
Documents
-
view
1.778 -
download
1
description
Transcript of Emotional Intelligence Presentation Wharton School Wpwp
Management ConferenceJune 28, 2009
Raj ChintapalliRajesh Vasanth Barre
Manoj Bhave
Emotional Intelligence
“The Essence of a Leader”
Emotions
• State of Mind• Conscious mental
reaction • Physiological and
cognitive interpretation• Natural human trait• Contagions• Must for survival
The main purpose of the innermostpart of the brain is survival.
Amygdala isdeep within the most elemental partsof the brain.
Intelligence• Latin word: intellegere • Typically focused on
– analytic reasoning– verbal skills– memory– judgment
“We should take care not to make the intellect our god. It has, of course,
powerful muscles, but no personality. It cannot lead, it can only serve.”
- Einstein
Emotional Intelligence
• Ability to perceive emotions• Ability to regulate emotions• Ability to perceive gut feeling (intuition)• Ability to understand emotions to build
relationships - Family - Business - Teams
Emotional & Cognizant Intelligence • Cognizant Intelligence
– Contributes 20% career success
– Stops growing after teens
• Emotional Intelligence – Contributes 80% to
career success and life fulfillment
– It is learnt and can be Mastered
Lack of Emotional Intelligence
• Easily irritated• Quick strong
reactions• Easily distracted• Strong emotions • Lack of Empathy• Chronically distressed
EmotionalIntelligence
Self Awareness
Social Skills
Managing Emotions
Motivation
Empathy
Constituents of Emotional Intelligence
Self awareness
• Self assessment • Knowing one’s worth
and capabilities• Reading one’s
emotions • Recognizing the
impact of emotions
Managing Emotions
• Controlling disruptive emotions
• Acclimatization • Optimism• Readiness to act • Smoke Alarm
Motivation
• Optimistic about goals
• Drive to improve performance
• Readiness to act and seize opportunities
Empathy• Sensing others
emotions• Taking active interest
in others concerns• Developing greater
interpersonal sensitivity
Social Skills
• Relationship management• Organizational awareness• Service• Influence Others• Building Bonds• Collaboration
Emotional Intelligence
Managing Emotions
Self Awareness
EmpathyMotivation
Social Skill
Good Leader
Leader without EI?
• Awful Boss• Low team Morale • Intimidating team
members• Risks to goals• Zero innovation • Greater attrition
Leadership "Leadership is ultimately about creating a way for
people to contribute to making something extraordinary happen“ - Alan Keith (Genentech)
Leader • Models the Way• Inspires a Shared Vision• Challenges the Process• Enables Others to Act• Encourages
Leading others..
• Managing effective teams and workgroups
• Building and maintaining relationships
• Developing others• Communicating
effectively
Is Leadership = EI?
• Congruency of personal values and ethical behavior
• Self-awareness, self-management and motivation
• Awareness of others and social environment
• Building relationships and working well with others
Peter Drucker and Daniel Goleman
“Your foremost job as a leader… is to take charge of your own energy and then help orchestrate the energy of those around you”
“In any human group the leader has maximal power to sway everyone’s emotions…The effects of primal leadership extend beyond ensuring that a job is well done. Followers also look to a leader for supportive emotional connection – for empathy.”
EI Application
• Overcoming obstacles• Building networks• Managing conflicts• Gaining power and
Influence
Obstacles and EI…
• Obstacle is something that impedes progress or achievement
• Opportunities to show your gut
• Needs Motivation, a trait of EI
Networking and EI…
• Cultivation of productive relationships
• Relationships are with people
• Needs to have Social skills , a trait of EI
Conflicts and EI…
• Antagonistic state or action (as of divergent ideas, interests, or persons)
• Opportunities to show your stand by what is right
• Needs Self awareness, a trait of EI
Experience …
• Todd Ramey, Executive Director, Midwest ISO.– “Learning what not to do is as good and as
important as what to do”• Ed Kelleher, founder Kelleher associates
– Listen, Ask, Tell and Sell”– “Own your emotions”
• Anil Kumar, CEO, R Square, Inc– “A must for healthy relationships and building
effective teams”
EI is DR-DEAR
•EI is DR-DEAR•Diagnose – Regulate•Diagnose-Empathize
•Appropriately-Respond
Questions?