Leadership and Emotional Intelligence (EQ)Organizational Development Department

Amy Ballard, MEd

One’s ability to understand and to control emotions may be a better indicator of life

success than one’s IQ.

Think of the best coach or boss you have ever had. What did they do that made them the best?

Think of the worst coach or boss you have ever had. What did they do that made them the worst?

Myth 1: Smart is Good Enough

Primal Leadership, Goleman, Boyatzis and McKee. See also Daniel Goleman, “Emotional Intelligence: A Theory of Performance,” in The Emotionally Intelligent Workplace, eds. Cary Cherniss and Daniel Goleman.

Emotional Intelligence (EI)The differentiating factor

Intellectual Capability (IQ)Threshold competencies

of the difference between outstanding and average leaders is linkedto Emotional Intelligence

Only one cognitive abilityPATTERN RECOGNITION

differentiated outstandingleaders

85-90%

Leader Behavior

Culture and Climate

Business Results

Goleman, Daniel. “Leadership That Gets Results”. Harvard Business Review.

Myth 2: Your Mood Does Not Matter

Myth 3: Leaders are Superheroes

©McKee, Boyatzis, Johnston. Becoming a Resonant Leader.

Power Stress

Good Leadership

Affected by these factors

Physical & Emotional

Toll =

Daily ThreatsCrisis

Self-ControlResponsibility

Without Balance & Renewal

©McKee, Boyatzis, Johnston. Becoming a Resonant Leader.

Emotional Intelligence

“Recognizing our own feelings and those of others, motivating ourselves, managing emotions well in ourselves and in our relationships.”

Daniel Goleman

© HayGroup 2013. All Rights Reserved.

Self-Awareness

Emotional Self-Awareness• Your emotions• Your abilities• Your own strengths and weaknesses• Open to feedback• Sense of humor about yourself

Impact of Self-Awareness

© HayGroup 2013. All Rights Reserved.

Spend a few minutes getting in touch with how you are feeling currently. • What words describe my feelings? • Where in my body do I notice my feelings? • What factors have contributed to how I am feeling? • How often do I consciously reflect on and recognize how I

am feeling?

Self Awareness

Self-Management

• Managing ourselves• Motivating ourselves

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Self Management

• How do I regularly manage my emotions? • What guides me in this process? • Am I able to motivate myself even in challenging situations?

How so? • What areas might need attention in how I manage my

emotions?

Social Awareness

• Empathy• Organizational Awareness

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© HayGroup 2013. All Rights Reserved.

Social Awareness

• Am I in touch with others? • Do I really know what is in others’ hearts and on their minds?

How do I do this? • Do I regularly experience empathy? • How could being more socially aware help me to be more

effective?

Relationship Management

• Influence• Inspirational Leadership• Coach and Mentor• Conflict Management• Teamwork

Relationship Management

• How do I show that I am in touch with others? • Am I authentic and in tune with myself, others and the

environment? • How can people see this in me?

What are the implications for EQ in Healthcare?

• Patient centered care• Working as a healthcare team• Improved productivity and efficiency in the workplace• Increased job satisfaction and employee engagement • Improved diagnostic accuracy• Therapeutic adherence• Patient and physician satisfaction• Time-efficiency

The facts are….

Low EQ directly correlates:• Higher rates of error and malpractice• Lower patient and physician satisfaction• Poorer outcomes• Burn out• Disengaged employees (low productivity, higher turnover, etc.)

Leadership is a conscious process

All Rights Reserved.

Questions?

• Additional Resources-- Becoming a Resonant Leader by Annie McKee, Richard Boyatzis and Frances Johnston-- Primal Leadership by Daniel Goleman, Richard Boyatzis and Annie McKee

AMBallard@uams.edu or 501-526-7605