Emma Bailey Banchory AB31 5AD 07917665387 emma-bailey@live.com Summary Creative professional with extensive project experience from initial meet and greet to a fully fitted Kitchen, Bedroom or Bathroom. High customer service standards with good communication skills, proven sales negotiation, understanding good design, a team player and ability to work on own initiative. Loyal and reliable with good time keeping practice. February 13 to Date – Wren Kitchens (Aberdeen) Kitchen & Bedroom Designer

Welcoming customers to store - Lead generation

Qualifying customers – Ascertaining their budget and timescale

Listening to their needs and wants and understanding their project

Creating inspirational Kitchen Design using in store design software

Meeting and exceeding personal sales targets YTD 65% conversion

Home measures – Accurate on site measuring/surveying

Plan Checking – Minimising errors before delivery

Following up on sales leads

Aftersales & problem solving

Adherence to company standards of administration compliance

Processing finance applications

Retaining showroom standards

Project management February 12 to February 13 – Wren Kitchens (Nationwide) Store Support Manager

Travelling to stores nationwide

Covering and Supporting Store Managers – Training, re organisation, setting store standards

Interviewing and recruiting potential designers

Assisting the opening of new stores – POS, recruitment, training, designing showroom layout

Daily reporting to the Area Manager and attending Managers meetings

Aftersales problem solving and site visits

Achieving store targets

Demonstrating exceptional customer service

Plan Checking – Minimising errors before delivery

Following up on Designers Sales Leads

February 11 to Feb 12 - Wren Kitchens (Hull) Kitchen & Bedroom Designer

Welcome customers to store – Lead Generation

Qualify customers – Ascertain budget and timescale

Listening to customers needs and want’s and adapting to inspirational design

Home measures – Accurate on site measuring/surveying

Meeting and exceeding sales targets

Plan Checking – Minimising errors before delivery

Following up on sales leads

Aftersales & Problem solving

Warehouse organisation

Adherence to company standards of administration compliance

Project management August 10 to Feb 2011 Customer Sales Advisor – Topps Tiles (Hull)

Meeting and Greeting customers

Asking appropriate open questions to ensure the customers requirements are met

Processing sales and preparing quotes

Receiving goods in including administration

Ensuring showroom standards are kept to high standard

Manual handling

October 09 to August 10 Showroom Sales Manager – Ralph Toogood Kitchens Ltd (Hornsea)

Project Management – Ensuring smooth transaction from sale to completion

Home measures and Design using software ‘Articad’ for Kitchens, Bathrooms, Bedrooms & Open Plan.

Purchasing – Negotiating deals with suppliers and accurate ordering

Administration – Using software ‘Easyquote’

Setting Targets through KPI’s and ensuring they are met

Sales Negotiation – with the public and trade customers. Closing the deal

Showroom standards and design

Warehousing – Goods in/out administration, Allocation of stock to customers, Loading van’s.

Aftersales and Technical support – Giving advice and Solutions to technical problems

Open Days- Organising Reps, Brochures, Marketing, Gifts, Catering and Staff

Marketing – Organising and Designing Adverts and Showroom POS

Implementing Health & Safety in the Work Place

October 05 to October 09 Showroom Sales Designer – Bathstore (Hull)

Meeting and Greeting – Face to Face and Telesales

Consistently in the top 10 out of the national 550 Sales force

Advising on Bathroom Products

Designing – Using software ’20-20’ and customers own measurements

Ordering and Administration - Using software ‘Kerridge’ August 04 to October 05 Showroom Sales Executive – CMC Chesterfield Ltd (Chesterfield)

Selling New and Used Motorcycles for Yamaha’s Number one dealership August 03 to August 04 Assistant Manager – Monserrat (Sheffield - Meadowhall)

Assisting the manager in the day to day management of the Menswear outlet in Meadowhall selling Designer menswear Armani, Armand Basi, Nichole Farhi, Stone Island etc.

August 02 to August 03 Sales Advisor – House of Fraser (Sheffield - Meadowhall)

August 01 to August 02 Branch Manager – British Heart Foundation (Sheffield- Centre of excellence)

March 95 to August 01 Managing Director – The Pram Company (Bridlington and Malton)

Establishing two retail outlets in the sale of Prams and baby wares

Personal Interests I enjoy the countryside and have recently re kindled my interest in photography. To keep my fitness levels up I visit the gym and do a bit of walking with the dogs. I love cooking and baking and on occasion my colleagues receive some home baked goodies! Education GCSE English - Grade B GCSE Art - Grade A BTEC First Diploma in Art & Design BTEC National Diploma in 3D Design BHS Stage 2 in Horsemanship