Electronic Delivery Trends in the Insurance Industry
19
COPYRIGHT 2013 CORPORATE INSIGHT, INC. KEY TRENDS ACROSS THE INSURANCE INDUSTRY AUTHOR: ANDREW WAY REPORT PUBLISHED: JUNE 2013 ELECTRONIC DELIVERY
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This presentation is based on research from recent reports released by three of our insurance-focused Monitor research services – Annuity Monitor, Life Insurance Monitor and P&C Insurance Monitor – focusing on Electronic Delivery. The reports analyze the electronic delivery services and promotions featured on the private client websites offered by leading insurers across the industry. Inside, we highlight some key findings and trends from the reports and offer a few tips for insurers looking to improve their electronic delivery services.
Transcript of Electronic Delivery Trends in the Insurance Industry
COPYRIGHT 2013 CORPORATE INSIGHT INC
KEY TRENDS ACROSS THE INSURANCE INDUSTRY
AUTHOR ANDREW WAY
REPORT PUBLISHED JUNE 2013
ELECTRONIC DELIVERY
ABOUT CORPORATE INSIGHT A
BO
UT
US
Connect With Us
Corporate Insight provides competitive intelligence and user experience research to the nationrsquos leading
financial institutions For over 20 years the firm has tracked technological developments in the financial
services industry identifying best practices in online banking and investing online insurance mobile
finance active trading platforms social media and other emerging areas There are no assumptions in
Corporate Insightrsquos work ndash we use live accounts at all of the firms we research providing our clients with
unparalleled unbiased intelligence on the competition
Corporate Insight welcomes the opportunity to speak with the media If you are interested in citing our
research or would like to schedule an interview with our analysts please contact Intermarket
Communications at 212-888-6115 or corporateinsightintermarketcom
ANDREW WAY
Senior Research Associate
212-832-2002 x-136
awaycorporateinsightcom
BEN POUSTY
Marketing Manager
212-832-2002 x-134
bpoustycorporateinsightcom
Media Inquiries
2
TABLE OF CONTENTS
3
TAB
LE O
F C
ON
TE
NT
S
Introduction
Trends
o Online Enrollment
o Policy Statements
o eDelivery Promotions
o eDelivery Preferences
o Enrollment Confirmation
Key Takeaways for Insurance Firms
Corporate Insight Thought Leadership
About the Author
INTRODUCTION
4
INT
RO
DU
CT
ION
5
INT
RO
DU
CT
ION
BACKGROUND
This presentation is based on research from recent reports released by three of our insurance-focused Monitor research services ndash Annuity Monitor Life Insurance Monitor and PampC Insurance Monitor ndash focusing on Electronic Delivery The reports analyze the electronic delivery services and promotions featured on the private client websites offered by leading insurers across the industry
Inside we highlight some key findings and trends from the reports and offer a few tips for insurers looking to improve their electronic delivery services
eDELIVERY AND SECURITY
With identity theft and fraud remaining serious issues in an increasingly online-centric world individuals need to safeguard sensitive account and personal information
To this end electronic delivery can offer clients peace of mind when compared to traditional paper documents delivered in the mail The service allows account documents such as policy statements to be received on the firmrsquos password-protected private website eliminating the possibility that it will end up in the wrong hands
Electronic delivery services are also environmentally friendly and cost-effective as reduced paper usage decreases production costs
6
INT
RO
DU
CT
ION
FIRMS COVERED IN
TR
OD
UC
TIO
N
36 of the 45 insurers covered across our Life Insurance Property amp Casualty Insurance and Annuity Monitor research services offer electronic delivery and were reviewed
o Allianz Life
o Allstate
o Amica
o AXA Equitable (Annuity)
o AXA Equitable (Life)
o Chubb
o Esurance
o Farmers
o Fidelity
o GEICO
o Genworth Financial
o The Hartford
o ING
o Jackson National
o John Hancock
o Liberty Mutual
o Lincoln Financial (Annuity)
o Lincoln Financial (Life)
o MassMutual
o MetLife (Annuity)
o MetLife (PampC)
o Nationwide (Annuity)
o Nationwide (Life)
o Nationwide (PampC)
o New York Life
o Northwestern Mutual
o Progressive
o Prudential (Annuity)
o Prudential (Life)
o State Farm
o TIAA-CREF
o Transamerica
o Travelers
o USAA (Life)
o USAA (PampC)
o Vanguard
7
TRENDS
8
TR
EN
DS
ONLINE ENROLLMENT
9
TR
EN
DS
94 of firms that offer eDelivery
services allow clients to enroll online
o Every Annuity Monitor and PampC
Monitor firm reviewed offers online
eDelivery enrollment
o Two Life Insurance Monitor firms
provide access to certain documents
online but do not allow clients to
enroll in eDelivery
AXA Equitable eDelivery Promotion
POLICY STATEMENTS
10
TR
EN
DS
94 of firms that offer eDelivery provide access to policy statements on the private site
o By far the most popular document offered online
Privacy statements are also popular eDelivery options made available online by 15 insurers
MetLife eDelivery Promotional Image
eDELIVERY PROMOTIONS
21 of the insurers reviewed are currently promoting their electronic delivery services via imagery sweepstakes andor enrollment awards on the private website
o Five insurers currently offer rewards or sweepstakes entries as incentives for eDelivery enrollment
11
TR
EN
DS
Prudential eDelivery Promotional Image
TIAA-CREF eDelivery Promotional Image
eDELIVERY PREFERENCES
25 firms provide customers with the ability to individually select the documents they want to receive electronically and via US mail
12
TR
EN
DS
TIAA-CREF Edit My eDelivery Preferences Page
ENROLLMENT CONFIRMATION
Upon completion of the online electronic delivery enrollment process 85 of firms offer confirmation screens or alerts that display delivery preferences
13
TR
EN
DS
The Hartford eDelivery Enrollment Confirmation Page
KEY TAKEAWAYS FOR INSURANCE FIRMS
14
KE
Y T
AK
EA
WA
YS
LIFE INSURERS LAG BEHIND IN eDELIVERY
15
KE
Y T
AK
EA
WA
YS
100 of PampC insurers and 82 of annuity carriers reviewed provide private website users with electronic delivery services
Only 57 of life insurers reviewed offer electronic delivery services
o Of the eight Life Insurance Monitor firms that offer documents online to clients only six enable clients to enroll in eDelivery online and opt out of receiving documents via the mail
MORE INSURERS LOOKING TO ADD eDELIVERY
16
KE
Y T
AK
EA
WA
YS
Throughout the course of compiling data for the three reports we contacted the firms that do not currently offer eDelivery services
Multiple firms including Northwestern Mutual and Pacific Life informed us that while they do not currently enable users to enroll in eDelivery services they hope to add the option in the ldquonear futurerdquo
Northwestern Mutual went a step further and stated that ldquoefforts are underway to offer electronic statements and bills in the near futurerdquo
THREE TIPS FOR INSURANCE PROVIDERS
17
KE
Y T
AK
EA
WA
YS
1 Offer eDelivery document options beyond policy statements
Confirmations tax documents regulatory documents prospectuses supplements annualsemi-annual reports bills correspondence etc
2 Make eDocuments and electronic delivery preferences easily accessible
Best practices include homepage quick links or clearly labeled main navigation menu tabs
3 Incentivize clients to enroll in eDelivery services
Sweepstakes entries rewards and environmental sustainability perks are popular incentives
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
ABOUT CORPORATE INSIGHT A
BO
UT
US
Connect With Us
Corporate Insight provides competitive intelligence and user experience research to the nationrsquos leading
financial institutions For over 20 years the firm has tracked technological developments in the financial
services industry identifying best practices in online banking and investing online insurance mobile
finance active trading platforms social media and other emerging areas There are no assumptions in
Corporate Insightrsquos work ndash we use live accounts at all of the firms we research providing our clients with
unparalleled unbiased intelligence on the competition
Corporate Insight welcomes the opportunity to speak with the media If you are interested in citing our
research or would like to schedule an interview with our analysts please contact Intermarket
Communications at 212-888-6115 or corporateinsightintermarketcom
ANDREW WAY
Senior Research Associate
212-832-2002 x-136
awaycorporateinsightcom
BEN POUSTY
Marketing Manager
212-832-2002 x-134
bpoustycorporateinsightcom
Media Inquiries
2
TABLE OF CONTENTS
3
TAB
LE O
F C
ON
TE
NT
S
Introduction
Trends
o Online Enrollment
o Policy Statements
o eDelivery Promotions
o eDelivery Preferences
o Enrollment Confirmation
Key Takeaways for Insurance Firms
Corporate Insight Thought Leadership
About the Author
INTRODUCTION
4
INT
RO
DU
CT
ION
5
INT
RO
DU
CT
ION
BACKGROUND
This presentation is based on research from recent reports released by three of our insurance-focused Monitor research services ndash Annuity Monitor Life Insurance Monitor and PampC Insurance Monitor ndash focusing on Electronic Delivery The reports analyze the electronic delivery services and promotions featured on the private client websites offered by leading insurers across the industry
Inside we highlight some key findings and trends from the reports and offer a few tips for insurers looking to improve their electronic delivery services
eDELIVERY AND SECURITY
With identity theft and fraud remaining serious issues in an increasingly online-centric world individuals need to safeguard sensitive account and personal information
To this end electronic delivery can offer clients peace of mind when compared to traditional paper documents delivered in the mail The service allows account documents such as policy statements to be received on the firmrsquos password-protected private website eliminating the possibility that it will end up in the wrong hands
Electronic delivery services are also environmentally friendly and cost-effective as reduced paper usage decreases production costs
6
INT
RO
DU
CT
ION
FIRMS COVERED IN
TR
OD
UC
TIO
N
36 of the 45 insurers covered across our Life Insurance Property amp Casualty Insurance and Annuity Monitor research services offer electronic delivery and were reviewed
o Allianz Life
o Allstate
o Amica
o AXA Equitable (Annuity)
o AXA Equitable (Life)
o Chubb
o Esurance
o Farmers
o Fidelity
o GEICO
o Genworth Financial
o The Hartford
o ING
o Jackson National
o John Hancock
o Liberty Mutual
o Lincoln Financial (Annuity)
o Lincoln Financial (Life)
o MassMutual
o MetLife (Annuity)
o MetLife (PampC)
o Nationwide (Annuity)
o Nationwide (Life)
o Nationwide (PampC)
o New York Life
o Northwestern Mutual
o Progressive
o Prudential (Annuity)
o Prudential (Life)
o State Farm
o TIAA-CREF
o Transamerica
o Travelers
o USAA (Life)
o USAA (PampC)
o Vanguard
7
TRENDS
8
TR
EN
DS
ONLINE ENROLLMENT
9
TR
EN
DS
94 of firms that offer eDelivery
services allow clients to enroll online
o Every Annuity Monitor and PampC
Monitor firm reviewed offers online
eDelivery enrollment
o Two Life Insurance Monitor firms
provide access to certain documents
online but do not allow clients to
enroll in eDelivery
AXA Equitable eDelivery Promotion
POLICY STATEMENTS
10
TR
EN
DS
94 of firms that offer eDelivery provide access to policy statements on the private site
o By far the most popular document offered online
Privacy statements are also popular eDelivery options made available online by 15 insurers
MetLife eDelivery Promotional Image
eDELIVERY PROMOTIONS
21 of the insurers reviewed are currently promoting their electronic delivery services via imagery sweepstakes andor enrollment awards on the private website
o Five insurers currently offer rewards or sweepstakes entries as incentives for eDelivery enrollment
11
TR
EN
DS
Prudential eDelivery Promotional Image
TIAA-CREF eDelivery Promotional Image
eDELIVERY PREFERENCES
25 firms provide customers with the ability to individually select the documents they want to receive electronically and via US mail
12
TR
EN
DS
TIAA-CREF Edit My eDelivery Preferences Page
ENROLLMENT CONFIRMATION
Upon completion of the online electronic delivery enrollment process 85 of firms offer confirmation screens or alerts that display delivery preferences
13
TR
EN
DS
The Hartford eDelivery Enrollment Confirmation Page
KEY TAKEAWAYS FOR INSURANCE FIRMS
14
KE
Y T
AK
EA
WA
YS
LIFE INSURERS LAG BEHIND IN eDELIVERY
15
KE
Y T
AK
EA
WA
YS
100 of PampC insurers and 82 of annuity carriers reviewed provide private website users with electronic delivery services
Only 57 of life insurers reviewed offer electronic delivery services
o Of the eight Life Insurance Monitor firms that offer documents online to clients only six enable clients to enroll in eDelivery online and opt out of receiving documents via the mail
MORE INSURERS LOOKING TO ADD eDELIVERY
16
KE
Y T
AK
EA
WA
YS
Throughout the course of compiling data for the three reports we contacted the firms that do not currently offer eDelivery services
Multiple firms including Northwestern Mutual and Pacific Life informed us that while they do not currently enable users to enroll in eDelivery services they hope to add the option in the ldquonear futurerdquo
Northwestern Mutual went a step further and stated that ldquoefforts are underway to offer electronic statements and bills in the near futurerdquo
THREE TIPS FOR INSURANCE PROVIDERS
17
KE
Y T
AK
EA
WA
YS
1 Offer eDelivery document options beyond policy statements
Confirmations tax documents regulatory documents prospectuses supplements annualsemi-annual reports bills correspondence etc
2 Make eDocuments and electronic delivery preferences easily accessible
Best practices include homepage quick links or clearly labeled main navigation menu tabs
3 Incentivize clients to enroll in eDelivery services
Sweepstakes entries rewards and environmental sustainability perks are popular incentives
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
TABLE OF CONTENTS
3
TAB
LE O
F C
ON
TE
NT
S
Introduction
Trends
o Online Enrollment
o Policy Statements
o eDelivery Promotions
o eDelivery Preferences
o Enrollment Confirmation
Key Takeaways for Insurance Firms
Corporate Insight Thought Leadership
About the Author
INTRODUCTION
4
INT
RO
DU
CT
ION
5
INT
RO
DU
CT
ION
BACKGROUND
This presentation is based on research from recent reports released by three of our insurance-focused Monitor research services ndash Annuity Monitor Life Insurance Monitor and PampC Insurance Monitor ndash focusing on Electronic Delivery The reports analyze the electronic delivery services and promotions featured on the private client websites offered by leading insurers across the industry
Inside we highlight some key findings and trends from the reports and offer a few tips for insurers looking to improve their electronic delivery services
eDELIVERY AND SECURITY
With identity theft and fraud remaining serious issues in an increasingly online-centric world individuals need to safeguard sensitive account and personal information
To this end electronic delivery can offer clients peace of mind when compared to traditional paper documents delivered in the mail The service allows account documents such as policy statements to be received on the firmrsquos password-protected private website eliminating the possibility that it will end up in the wrong hands
Electronic delivery services are also environmentally friendly and cost-effective as reduced paper usage decreases production costs
6
INT
RO
DU
CT
ION
FIRMS COVERED IN
TR
OD
UC
TIO
N
36 of the 45 insurers covered across our Life Insurance Property amp Casualty Insurance and Annuity Monitor research services offer electronic delivery and were reviewed
o Allianz Life
o Allstate
o Amica
o AXA Equitable (Annuity)
o AXA Equitable (Life)
o Chubb
o Esurance
o Farmers
o Fidelity
o GEICO
o Genworth Financial
o The Hartford
o ING
o Jackson National
o John Hancock
o Liberty Mutual
o Lincoln Financial (Annuity)
o Lincoln Financial (Life)
o MassMutual
o MetLife (Annuity)
o MetLife (PampC)
o Nationwide (Annuity)
o Nationwide (Life)
o Nationwide (PampC)
o New York Life
o Northwestern Mutual
o Progressive
o Prudential (Annuity)
o Prudential (Life)
o State Farm
o TIAA-CREF
o Transamerica
o Travelers
o USAA (Life)
o USAA (PampC)
o Vanguard
7
TRENDS
8
TR
EN
DS
ONLINE ENROLLMENT
9
TR
EN
DS
94 of firms that offer eDelivery
services allow clients to enroll online
o Every Annuity Monitor and PampC
Monitor firm reviewed offers online
eDelivery enrollment
o Two Life Insurance Monitor firms
provide access to certain documents
online but do not allow clients to
enroll in eDelivery
AXA Equitable eDelivery Promotion
POLICY STATEMENTS
10
TR
EN
DS
94 of firms that offer eDelivery provide access to policy statements on the private site
o By far the most popular document offered online
Privacy statements are also popular eDelivery options made available online by 15 insurers
MetLife eDelivery Promotional Image
eDELIVERY PROMOTIONS
21 of the insurers reviewed are currently promoting their electronic delivery services via imagery sweepstakes andor enrollment awards on the private website
o Five insurers currently offer rewards or sweepstakes entries as incentives for eDelivery enrollment
11
TR
EN
DS
Prudential eDelivery Promotional Image
TIAA-CREF eDelivery Promotional Image
eDELIVERY PREFERENCES
25 firms provide customers with the ability to individually select the documents they want to receive electronically and via US mail
12
TR
EN
DS
TIAA-CREF Edit My eDelivery Preferences Page
ENROLLMENT CONFIRMATION
Upon completion of the online electronic delivery enrollment process 85 of firms offer confirmation screens or alerts that display delivery preferences
13
TR
EN
DS
The Hartford eDelivery Enrollment Confirmation Page
KEY TAKEAWAYS FOR INSURANCE FIRMS
14
KE
Y T
AK
EA
WA
YS
LIFE INSURERS LAG BEHIND IN eDELIVERY
15
KE
Y T
AK
EA
WA
YS
100 of PampC insurers and 82 of annuity carriers reviewed provide private website users with electronic delivery services
Only 57 of life insurers reviewed offer electronic delivery services
o Of the eight Life Insurance Monitor firms that offer documents online to clients only six enable clients to enroll in eDelivery online and opt out of receiving documents via the mail
MORE INSURERS LOOKING TO ADD eDELIVERY
16
KE
Y T
AK
EA
WA
YS
Throughout the course of compiling data for the three reports we contacted the firms that do not currently offer eDelivery services
Multiple firms including Northwestern Mutual and Pacific Life informed us that while they do not currently enable users to enroll in eDelivery services they hope to add the option in the ldquonear futurerdquo
Northwestern Mutual went a step further and stated that ldquoefforts are underway to offer electronic statements and bills in the near futurerdquo
THREE TIPS FOR INSURANCE PROVIDERS
17
KE
Y T
AK
EA
WA
YS
1 Offer eDelivery document options beyond policy statements
Confirmations tax documents regulatory documents prospectuses supplements annualsemi-annual reports bills correspondence etc
2 Make eDocuments and electronic delivery preferences easily accessible
Best practices include homepage quick links or clearly labeled main navigation menu tabs
3 Incentivize clients to enroll in eDelivery services
Sweepstakes entries rewards and environmental sustainability perks are popular incentives
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
INTRODUCTION
4
INT
RO
DU
CT
ION
5
INT
RO
DU
CT
ION
BACKGROUND
This presentation is based on research from recent reports released by three of our insurance-focused Monitor research services ndash Annuity Monitor Life Insurance Monitor and PampC Insurance Monitor ndash focusing on Electronic Delivery The reports analyze the electronic delivery services and promotions featured on the private client websites offered by leading insurers across the industry
Inside we highlight some key findings and trends from the reports and offer a few tips for insurers looking to improve their electronic delivery services
eDELIVERY AND SECURITY
With identity theft and fraud remaining serious issues in an increasingly online-centric world individuals need to safeguard sensitive account and personal information
To this end electronic delivery can offer clients peace of mind when compared to traditional paper documents delivered in the mail The service allows account documents such as policy statements to be received on the firmrsquos password-protected private website eliminating the possibility that it will end up in the wrong hands
Electronic delivery services are also environmentally friendly and cost-effective as reduced paper usage decreases production costs
6
INT
RO
DU
CT
ION
FIRMS COVERED IN
TR
OD
UC
TIO
N
36 of the 45 insurers covered across our Life Insurance Property amp Casualty Insurance and Annuity Monitor research services offer electronic delivery and were reviewed
o Allianz Life
o Allstate
o Amica
o AXA Equitable (Annuity)
o AXA Equitable (Life)
o Chubb
o Esurance
o Farmers
o Fidelity
o GEICO
o Genworth Financial
o The Hartford
o ING
o Jackson National
o John Hancock
o Liberty Mutual
o Lincoln Financial (Annuity)
o Lincoln Financial (Life)
o MassMutual
o MetLife (Annuity)
o MetLife (PampC)
o Nationwide (Annuity)
o Nationwide (Life)
o Nationwide (PampC)
o New York Life
o Northwestern Mutual
o Progressive
o Prudential (Annuity)
o Prudential (Life)
o State Farm
o TIAA-CREF
o Transamerica
o Travelers
o USAA (Life)
o USAA (PampC)
o Vanguard
7
TRENDS
8
TR
EN
DS
ONLINE ENROLLMENT
9
TR
EN
DS
94 of firms that offer eDelivery
services allow clients to enroll online
o Every Annuity Monitor and PampC
Monitor firm reviewed offers online
eDelivery enrollment
o Two Life Insurance Monitor firms
provide access to certain documents
online but do not allow clients to
enroll in eDelivery
AXA Equitable eDelivery Promotion
POLICY STATEMENTS
10
TR
EN
DS
94 of firms that offer eDelivery provide access to policy statements on the private site
o By far the most popular document offered online
Privacy statements are also popular eDelivery options made available online by 15 insurers
MetLife eDelivery Promotional Image
eDELIVERY PROMOTIONS
21 of the insurers reviewed are currently promoting their electronic delivery services via imagery sweepstakes andor enrollment awards on the private website
o Five insurers currently offer rewards or sweepstakes entries as incentives for eDelivery enrollment
11
TR
EN
DS
Prudential eDelivery Promotional Image
TIAA-CREF eDelivery Promotional Image
eDELIVERY PREFERENCES
25 firms provide customers with the ability to individually select the documents they want to receive electronically and via US mail
12
TR
EN
DS
TIAA-CREF Edit My eDelivery Preferences Page
ENROLLMENT CONFIRMATION
Upon completion of the online electronic delivery enrollment process 85 of firms offer confirmation screens or alerts that display delivery preferences
13
TR
EN
DS
The Hartford eDelivery Enrollment Confirmation Page
KEY TAKEAWAYS FOR INSURANCE FIRMS
14
KE
Y T
AK
EA
WA
YS
LIFE INSURERS LAG BEHIND IN eDELIVERY
15
KE
Y T
AK
EA
WA
YS
100 of PampC insurers and 82 of annuity carriers reviewed provide private website users with electronic delivery services
Only 57 of life insurers reviewed offer electronic delivery services
o Of the eight Life Insurance Monitor firms that offer documents online to clients only six enable clients to enroll in eDelivery online and opt out of receiving documents via the mail
MORE INSURERS LOOKING TO ADD eDELIVERY
16
KE
Y T
AK
EA
WA
YS
Throughout the course of compiling data for the three reports we contacted the firms that do not currently offer eDelivery services
Multiple firms including Northwestern Mutual and Pacific Life informed us that while they do not currently enable users to enroll in eDelivery services they hope to add the option in the ldquonear futurerdquo
Northwestern Mutual went a step further and stated that ldquoefforts are underway to offer electronic statements and bills in the near futurerdquo
THREE TIPS FOR INSURANCE PROVIDERS
17
KE
Y T
AK
EA
WA
YS
1 Offer eDelivery document options beyond policy statements
Confirmations tax documents regulatory documents prospectuses supplements annualsemi-annual reports bills correspondence etc
2 Make eDocuments and electronic delivery preferences easily accessible
Best practices include homepage quick links or clearly labeled main navigation menu tabs
3 Incentivize clients to enroll in eDelivery services
Sweepstakes entries rewards and environmental sustainability perks are popular incentives
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
5
INT
RO
DU
CT
ION
BACKGROUND
This presentation is based on research from recent reports released by three of our insurance-focused Monitor research services ndash Annuity Monitor Life Insurance Monitor and PampC Insurance Monitor ndash focusing on Electronic Delivery The reports analyze the electronic delivery services and promotions featured on the private client websites offered by leading insurers across the industry
Inside we highlight some key findings and trends from the reports and offer a few tips for insurers looking to improve their electronic delivery services
eDELIVERY AND SECURITY
With identity theft and fraud remaining serious issues in an increasingly online-centric world individuals need to safeguard sensitive account and personal information
To this end electronic delivery can offer clients peace of mind when compared to traditional paper documents delivered in the mail The service allows account documents such as policy statements to be received on the firmrsquos password-protected private website eliminating the possibility that it will end up in the wrong hands
Electronic delivery services are also environmentally friendly and cost-effective as reduced paper usage decreases production costs
6
INT
RO
DU
CT
ION
FIRMS COVERED IN
TR
OD
UC
TIO
N
36 of the 45 insurers covered across our Life Insurance Property amp Casualty Insurance and Annuity Monitor research services offer electronic delivery and were reviewed
o Allianz Life
o Allstate
o Amica
o AXA Equitable (Annuity)
o AXA Equitable (Life)
o Chubb
o Esurance
o Farmers
o Fidelity
o GEICO
o Genworth Financial
o The Hartford
o ING
o Jackson National
o John Hancock
o Liberty Mutual
o Lincoln Financial (Annuity)
o Lincoln Financial (Life)
o MassMutual
o MetLife (Annuity)
o MetLife (PampC)
o Nationwide (Annuity)
o Nationwide (Life)
o Nationwide (PampC)
o New York Life
o Northwestern Mutual
o Progressive
o Prudential (Annuity)
o Prudential (Life)
o State Farm
o TIAA-CREF
o Transamerica
o Travelers
o USAA (Life)
o USAA (PampC)
o Vanguard
7
TRENDS
8
TR
EN
DS
ONLINE ENROLLMENT
9
TR
EN
DS
94 of firms that offer eDelivery
services allow clients to enroll online
o Every Annuity Monitor and PampC
Monitor firm reviewed offers online
eDelivery enrollment
o Two Life Insurance Monitor firms
provide access to certain documents
online but do not allow clients to
enroll in eDelivery
AXA Equitable eDelivery Promotion
POLICY STATEMENTS
10
TR
EN
DS
94 of firms that offer eDelivery provide access to policy statements on the private site
o By far the most popular document offered online
Privacy statements are also popular eDelivery options made available online by 15 insurers
MetLife eDelivery Promotional Image
eDELIVERY PROMOTIONS
21 of the insurers reviewed are currently promoting their electronic delivery services via imagery sweepstakes andor enrollment awards on the private website
o Five insurers currently offer rewards or sweepstakes entries as incentives for eDelivery enrollment
11
TR
EN
DS
Prudential eDelivery Promotional Image
TIAA-CREF eDelivery Promotional Image
eDELIVERY PREFERENCES
25 firms provide customers with the ability to individually select the documents they want to receive electronically and via US mail
12
TR
EN
DS
TIAA-CREF Edit My eDelivery Preferences Page
ENROLLMENT CONFIRMATION
Upon completion of the online electronic delivery enrollment process 85 of firms offer confirmation screens or alerts that display delivery preferences
13
TR
EN
DS
The Hartford eDelivery Enrollment Confirmation Page
KEY TAKEAWAYS FOR INSURANCE FIRMS
14
KE
Y T
AK
EA
WA
YS
LIFE INSURERS LAG BEHIND IN eDELIVERY
15
KE
Y T
AK
EA
WA
YS
100 of PampC insurers and 82 of annuity carriers reviewed provide private website users with electronic delivery services
Only 57 of life insurers reviewed offer electronic delivery services
o Of the eight Life Insurance Monitor firms that offer documents online to clients only six enable clients to enroll in eDelivery online and opt out of receiving documents via the mail
MORE INSURERS LOOKING TO ADD eDELIVERY
16
KE
Y T
AK
EA
WA
YS
Throughout the course of compiling data for the three reports we contacted the firms that do not currently offer eDelivery services
Multiple firms including Northwestern Mutual and Pacific Life informed us that while they do not currently enable users to enroll in eDelivery services they hope to add the option in the ldquonear futurerdquo
Northwestern Mutual went a step further and stated that ldquoefforts are underway to offer electronic statements and bills in the near futurerdquo
THREE TIPS FOR INSURANCE PROVIDERS
17
KE
Y T
AK
EA
WA
YS
1 Offer eDelivery document options beyond policy statements
Confirmations tax documents regulatory documents prospectuses supplements annualsemi-annual reports bills correspondence etc
2 Make eDocuments and electronic delivery preferences easily accessible
Best practices include homepage quick links or clearly labeled main navigation menu tabs
3 Incentivize clients to enroll in eDelivery services
Sweepstakes entries rewards and environmental sustainability perks are popular incentives
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
eDELIVERY AND SECURITY
With identity theft and fraud remaining serious issues in an increasingly online-centric world individuals need to safeguard sensitive account and personal information
To this end electronic delivery can offer clients peace of mind when compared to traditional paper documents delivered in the mail The service allows account documents such as policy statements to be received on the firmrsquos password-protected private website eliminating the possibility that it will end up in the wrong hands
Electronic delivery services are also environmentally friendly and cost-effective as reduced paper usage decreases production costs
6
INT
RO
DU
CT
ION
FIRMS COVERED IN
TR
OD
UC
TIO
N
36 of the 45 insurers covered across our Life Insurance Property amp Casualty Insurance and Annuity Monitor research services offer electronic delivery and were reviewed
o Allianz Life
o Allstate
o Amica
o AXA Equitable (Annuity)
o AXA Equitable (Life)
o Chubb
o Esurance
o Farmers
o Fidelity
o GEICO
o Genworth Financial
o The Hartford
o ING
o Jackson National
o John Hancock
o Liberty Mutual
o Lincoln Financial (Annuity)
o Lincoln Financial (Life)
o MassMutual
o MetLife (Annuity)
o MetLife (PampC)
o Nationwide (Annuity)
o Nationwide (Life)
o Nationwide (PampC)
o New York Life
o Northwestern Mutual
o Progressive
o Prudential (Annuity)
o Prudential (Life)
o State Farm
o TIAA-CREF
o Transamerica
o Travelers
o USAA (Life)
o USAA (PampC)
o Vanguard
7
TRENDS
8
TR
EN
DS
ONLINE ENROLLMENT
9
TR
EN
DS
94 of firms that offer eDelivery
services allow clients to enroll online
o Every Annuity Monitor and PampC
Monitor firm reviewed offers online
eDelivery enrollment
o Two Life Insurance Monitor firms
provide access to certain documents
online but do not allow clients to
enroll in eDelivery
AXA Equitable eDelivery Promotion
POLICY STATEMENTS
10
TR
EN
DS
94 of firms that offer eDelivery provide access to policy statements on the private site
o By far the most popular document offered online
Privacy statements are also popular eDelivery options made available online by 15 insurers
MetLife eDelivery Promotional Image
eDELIVERY PROMOTIONS
21 of the insurers reviewed are currently promoting their electronic delivery services via imagery sweepstakes andor enrollment awards on the private website
o Five insurers currently offer rewards or sweepstakes entries as incentives for eDelivery enrollment
11
TR
EN
DS
Prudential eDelivery Promotional Image
TIAA-CREF eDelivery Promotional Image
eDELIVERY PREFERENCES
25 firms provide customers with the ability to individually select the documents they want to receive electronically and via US mail
12
TR
EN
DS
TIAA-CREF Edit My eDelivery Preferences Page
ENROLLMENT CONFIRMATION
Upon completion of the online electronic delivery enrollment process 85 of firms offer confirmation screens or alerts that display delivery preferences
13
TR
EN
DS
The Hartford eDelivery Enrollment Confirmation Page
KEY TAKEAWAYS FOR INSURANCE FIRMS
14
KE
Y T
AK
EA
WA
YS
LIFE INSURERS LAG BEHIND IN eDELIVERY
15
KE
Y T
AK
EA
WA
YS
100 of PampC insurers and 82 of annuity carriers reviewed provide private website users with electronic delivery services
Only 57 of life insurers reviewed offer electronic delivery services
o Of the eight Life Insurance Monitor firms that offer documents online to clients only six enable clients to enroll in eDelivery online and opt out of receiving documents via the mail
MORE INSURERS LOOKING TO ADD eDELIVERY
16
KE
Y T
AK
EA
WA
YS
Throughout the course of compiling data for the three reports we contacted the firms that do not currently offer eDelivery services
Multiple firms including Northwestern Mutual and Pacific Life informed us that while they do not currently enable users to enroll in eDelivery services they hope to add the option in the ldquonear futurerdquo
Northwestern Mutual went a step further and stated that ldquoefforts are underway to offer electronic statements and bills in the near futurerdquo
THREE TIPS FOR INSURANCE PROVIDERS
17
KE
Y T
AK
EA
WA
YS
1 Offer eDelivery document options beyond policy statements
Confirmations tax documents regulatory documents prospectuses supplements annualsemi-annual reports bills correspondence etc
2 Make eDocuments and electronic delivery preferences easily accessible
Best practices include homepage quick links or clearly labeled main navigation menu tabs
3 Incentivize clients to enroll in eDelivery services
Sweepstakes entries rewards and environmental sustainability perks are popular incentives
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
FIRMS COVERED IN
TR
OD
UC
TIO
N
36 of the 45 insurers covered across our Life Insurance Property amp Casualty Insurance and Annuity Monitor research services offer electronic delivery and were reviewed
o Allianz Life
o Allstate
o Amica
o AXA Equitable (Annuity)
o AXA Equitable (Life)
o Chubb
o Esurance
o Farmers
o Fidelity
o GEICO
o Genworth Financial
o The Hartford
o ING
o Jackson National
o John Hancock
o Liberty Mutual
o Lincoln Financial (Annuity)
o Lincoln Financial (Life)
o MassMutual
o MetLife (Annuity)
o MetLife (PampC)
o Nationwide (Annuity)
o Nationwide (Life)
o Nationwide (PampC)
o New York Life
o Northwestern Mutual
o Progressive
o Prudential (Annuity)
o Prudential (Life)
o State Farm
o TIAA-CREF
o Transamerica
o Travelers
o USAA (Life)
o USAA (PampC)
o Vanguard
7
TRENDS
8
TR
EN
DS
ONLINE ENROLLMENT
9
TR
EN
DS
94 of firms that offer eDelivery
services allow clients to enroll online
o Every Annuity Monitor and PampC
Monitor firm reviewed offers online
eDelivery enrollment
o Two Life Insurance Monitor firms
provide access to certain documents
online but do not allow clients to
enroll in eDelivery
AXA Equitable eDelivery Promotion
POLICY STATEMENTS
10
TR
EN
DS
94 of firms that offer eDelivery provide access to policy statements on the private site
o By far the most popular document offered online
Privacy statements are also popular eDelivery options made available online by 15 insurers
MetLife eDelivery Promotional Image
eDELIVERY PROMOTIONS
21 of the insurers reviewed are currently promoting their electronic delivery services via imagery sweepstakes andor enrollment awards on the private website
o Five insurers currently offer rewards or sweepstakes entries as incentives for eDelivery enrollment
11
TR
EN
DS
Prudential eDelivery Promotional Image
TIAA-CREF eDelivery Promotional Image
eDELIVERY PREFERENCES
25 firms provide customers with the ability to individually select the documents they want to receive electronically and via US mail
12
TR
EN
DS
TIAA-CREF Edit My eDelivery Preferences Page
ENROLLMENT CONFIRMATION
Upon completion of the online electronic delivery enrollment process 85 of firms offer confirmation screens or alerts that display delivery preferences
13
TR
EN
DS
The Hartford eDelivery Enrollment Confirmation Page
KEY TAKEAWAYS FOR INSURANCE FIRMS
14
KE
Y T
AK
EA
WA
YS
LIFE INSURERS LAG BEHIND IN eDELIVERY
15
KE
Y T
AK
EA
WA
YS
100 of PampC insurers and 82 of annuity carriers reviewed provide private website users with electronic delivery services
Only 57 of life insurers reviewed offer electronic delivery services
o Of the eight Life Insurance Monitor firms that offer documents online to clients only six enable clients to enroll in eDelivery online and opt out of receiving documents via the mail
MORE INSURERS LOOKING TO ADD eDELIVERY
16
KE
Y T
AK
EA
WA
YS
Throughout the course of compiling data for the three reports we contacted the firms that do not currently offer eDelivery services
Multiple firms including Northwestern Mutual and Pacific Life informed us that while they do not currently enable users to enroll in eDelivery services they hope to add the option in the ldquonear futurerdquo
Northwestern Mutual went a step further and stated that ldquoefforts are underway to offer electronic statements and bills in the near futurerdquo
THREE TIPS FOR INSURANCE PROVIDERS
17
KE
Y T
AK
EA
WA
YS
1 Offer eDelivery document options beyond policy statements
Confirmations tax documents regulatory documents prospectuses supplements annualsemi-annual reports bills correspondence etc
2 Make eDocuments and electronic delivery preferences easily accessible
Best practices include homepage quick links or clearly labeled main navigation menu tabs
3 Incentivize clients to enroll in eDelivery services
Sweepstakes entries rewards and environmental sustainability perks are popular incentives
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
TRENDS
8
TR
EN
DS
ONLINE ENROLLMENT
9
TR
EN
DS
94 of firms that offer eDelivery
services allow clients to enroll online
o Every Annuity Monitor and PampC
Monitor firm reviewed offers online
eDelivery enrollment
o Two Life Insurance Monitor firms
provide access to certain documents
online but do not allow clients to
enroll in eDelivery
AXA Equitable eDelivery Promotion
POLICY STATEMENTS
10
TR
EN
DS
94 of firms that offer eDelivery provide access to policy statements on the private site
o By far the most popular document offered online
Privacy statements are also popular eDelivery options made available online by 15 insurers
MetLife eDelivery Promotional Image
eDELIVERY PROMOTIONS
21 of the insurers reviewed are currently promoting their electronic delivery services via imagery sweepstakes andor enrollment awards on the private website
o Five insurers currently offer rewards or sweepstakes entries as incentives for eDelivery enrollment
11
TR
EN
DS
Prudential eDelivery Promotional Image
TIAA-CREF eDelivery Promotional Image
eDELIVERY PREFERENCES
25 firms provide customers with the ability to individually select the documents they want to receive electronically and via US mail
12
TR
EN
DS
TIAA-CREF Edit My eDelivery Preferences Page
ENROLLMENT CONFIRMATION
Upon completion of the online electronic delivery enrollment process 85 of firms offer confirmation screens or alerts that display delivery preferences
13
TR
EN
DS
The Hartford eDelivery Enrollment Confirmation Page
KEY TAKEAWAYS FOR INSURANCE FIRMS
14
KE
Y T
AK
EA
WA
YS
LIFE INSURERS LAG BEHIND IN eDELIVERY
15
KE
Y T
AK
EA
WA
YS
100 of PampC insurers and 82 of annuity carriers reviewed provide private website users with electronic delivery services
Only 57 of life insurers reviewed offer electronic delivery services
o Of the eight Life Insurance Monitor firms that offer documents online to clients only six enable clients to enroll in eDelivery online and opt out of receiving documents via the mail
MORE INSURERS LOOKING TO ADD eDELIVERY
16
KE
Y T
AK
EA
WA
YS
Throughout the course of compiling data for the three reports we contacted the firms that do not currently offer eDelivery services
Multiple firms including Northwestern Mutual and Pacific Life informed us that while they do not currently enable users to enroll in eDelivery services they hope to add the option in the ldquonear futurerdquo
Northwestern Mutual went a step further and stated that ldquoefforts are underway to offer electronic statements and bills in the near futurerdquo
THREE TIPS FOR INSURANCE PROVIDERS
17
KE
Y T
AK
EA
WA
YS
1 Offer eDelivery document options beyond policy statements
Confirmations tax documents regulatory documents prospectuses supplements annualsemi-annual reports bills correspondence etc
2 Make eDocuments and electronic delivery preferences easily accessible
Best practices include homepage quick links or clearly labeled main navigation menu tabs
3 Incentivize clients to enroll in eDelivery services
Sweepstakes entries rewards and environmental sustainability perks are popular incentives
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
ONLINE ENROLLMENT
9
TR
EN
DS
94 of firms that offer eDelivery
services allow clients to enroll online
o Every Annuity Monitor and PampC
Monitor firm reviewed offers online
eDelivery enrollment
o Two Life Insurance Monitor firms
provide access to certain documents
online but do not allow clients to
enroll in eDelivery
AXA Equitable eDelivery Promotion
POLICY STATEMENTS
10
TR
EN
DS
94 of firms that offer eDelivery provide access to policy statements on the private site
o By far the most popular document offered online
Privacy statements are also popular eDelivery options made available online by 15 insurers
MetLife eDelivery Promotional Image
eDELIVERY PROMOTIONS
21 of the insurers reviewed are currently promoting their electronic delivery services via imagery sweepstakes andor enrollment awards on the private website
o Five insurers currently offer rewards or sweepstakes entries as incentives for eDelivery enrollment
11
TR
EN
DS
Prudential eDelivery Promotional Image
TIAA-CREF eDelivery Promotional Image
eDELIVERY PREFERENCES
25 firms provide customers with the ability to individually select the documents they want to receive electronically and via US mail
12
TR
EN
DS
TIAA-CREF Edit My eDelivery Preferences Page
ENROLLMENT CONFIRMATION
Upon completion of the online electronic delivery enrollment process 85 of firms offer confirmation screens or alerts that display delivery preferences
13
TR
EN
DS
The Hartford eDelivery Enrollment Confirmation Page
KEY TAKEAWAYS FOR INSURANCE FIRMS
14
KE
Y T
AK
EA
WA
YS
LIFE INSURERS LAG BEHIND IN eDELIVERY
15
KE
Y T
AK
EA
WA
YS
100 of PampC insurers and 82 of annuity carriers reviewed provide private website users with electronic delivery services
Only 57 of life insurers reviewed offer electronic delivery services
o Of the eight Life Insurance Monitor firms that offer documents online to clients only six enable clients to enroll in eDelivery online and opt out of receiving documents via the mail
MORE INSURERS LOOKING TO ADD eDELIVERY
16
KE
Y T
AK
EA
WA
YS
Throughout the course of compiling data for the three reports we contacted the firms that do not currently offer eDelivery services
Multiple firms including Northwestern Mutual and Pacific Life informed us that while they do not currently enable users to enroll in eDelivery services they hope to add the option in the ldquonear futurerdquo
Northwestern Mutual went a step further and stated that ldquoefforts are underway to offer electronic statements and bills in the near futurerdquo
THREE TIPS FOR INSURANCE PROVIDERS
17
KE
Y T
AK
EA
WA
YS
1 Offer eDelivery document options beyond policy statements
Confirmations tax documents regulatory documents prospectuses supplements annualsemi-annual reports bills correspondence etc
2 Make eDocuments and electronic delivery preferences easily accessible
Best practices include homepage quick links or clearly labeled main navigation menu tabs
3 Incentivize clients to enroll in eDelivery services
Sweepstakes entries rewards and environmental sustainability perks are popular incentives
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
POLICY STATEMENTS
10
TR
EN
DS
94 of firms that offer eDelivery provide access to policy statements on the private site
o By far the most popular document offered online
Privacy statements are also popular eDelivery options made available online by 15 insurers
MetLife eDelivery Promotional Image
eDELIVERY PROMOTIONS
21 of the insurers reviewed are currently promoting their electronic delivery services via imagery sweepstakes andor enrollment awards on the private website
o Five insurers currently offer rewards or sweepstakes entries as incentives for eDelivery enrollment
11
TR
EN
DS
Prudential eDelivery Promotional Image
TIAA-CREF eDelivery Promotional Image
eDELIVERY PREFERENCES
25 firms provide customers with the ability to individually select the documents they want to receive electronically and via US mail
12
TR
EN
DS
TIAA-CREF Edit My eDelivery Preferences Page
ENROLLMENT CONFIRMATION
Upon completion of the online electronic delivery enrollment process 85 of firms offer confirmation screens or alerts that display delivery preferences
13
TR
EN
DS
The Hartford eDelivery Enrollment Confirmation Page
KEY TAKEAWAYS FOR INSURANCE FIRMS
14
KE
Y T
AK
EA
WA
YS
LIFE INSURERS LAG BEHIND IN eDELIVERY
15
KE
Y T
AK
EA
WA
YS
100 of PampC insurers and 82 of annuity carriers reviewed provide private website users with electronic delivery services
Only 57 of life insurers reviewed offer electronic delivery services
o Of the eight Life Insurance Monitor firms that offer documents online to clients only six enable clients to enroll in eDelivery online and opt out of receiving documents via the mail
MORE INSURERS LOOKING TO ADD eDELIVERY
16
KE
Y T
AK
EA
WA
YS
Throughout the course of compiling data for the three reports we contacted the firms that do not currently offer eDelivery services
Multiple firms including Northwestern Mutual and Pacific Life informed us that while they do not currently enable users to enroll in eDelivery services they hope to add the option in the ldquonear futurerdquo
Northwestern Mutual went a step further and stated that ldquoefforts are underway to offer electronic statements and bills in the near futurerdquo
THREE TIPS FOR INSURANCE PROVIDERS
17
KE
Y T
AK
EA
WA
YS
1 Offer eDelivery document options beyond policy statements
Confirmations tax documents regulatory documents prospectuses supplements annualsemi-annual reports bills correspondence etc
2 Make eDocuments and electronic delivery preferences easily accessible
Best practices include homepage quick links or clearly labeled main navigation menu tabs
3 Incentivize clients to enroll in eDelivery services
Sweepstakes entries rewards and environmental sustainability perks are popular incentives
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
eDELIVERY PROMOTIONS
21 of the insurers reviewed are currently promoting their electronic delivery services via imagery sweepstakes andor enrollment awards on the private website
o Five insurers currently offer rewards or sweepstakes entries as incentives for eDelivery enrollment
11
TR
EN
DS
Prudential eDelivery Promotional Image
TIAA-CREF eDelivery Promotional Image
eDELIVERY PREFERENCES
25 firms provide customers with the ability to individually select the documents they want to receive electronically and via US mail
12
TR
EN
DS
TIAA-CREF Edit My eDelivery Preferences Page
ENROLLMENT CONFIRMATION
Upon completion of the online electronic delivery enrollment process 85 of firms offer confirmation screens or alerts that display delivery preferences
13
TR
EN
DS
The Hartford eDelivery Enrollment Confirmation Page
KEY TAKEAWAYS FOR INSURANCE FIRMS
14
KE
Y T
AK
EA
WA
YS
LIFE INSURERS LAG BEHIND IN eDELIVERY
15
KE
Y T
AK
EA
WA
YS
100 of PampC insurers and 82 of annuity carriers reviewed provide private website users with electronic delivery services
Only 57 of life insurers reviewed offer electronic delivery services
o Of the eight Life Insurance Monitor firms that offer documents online to clients only six enable clients to enroll in eDelivery online and opt out of receiving documents via the mail
MORE INSURERS LOOKING TO ADD eDELIVERY
16
KE
Y T
AK
EA
WA
YS
Throughout the course of compiling data for the three reports we contacted the firms that do not currently offer eDelivery services
Multiple firms including Northwestern Mutual and Pacific Life informed us that while they do not currently enable users to enroll in eDelivery services they hope to add the option in the ldquonear futurerdquo
Northwestern Mutual went a step further and stated that ldquoefforts are underway to offer electronic statements and bills in the near futurerdquo
THREE TIPS FOR INSURANCE PROVIDERS
17
KE
Y T
AK
EA
WA
YS
1 Offer eDelivery document options beyond policy statements
Confirmations tax documents regulatory documents prospectuses supplements annualsemi-annual reports bills correspondence etc
2 Make eDocuments and electronic delivery preferences easily accessible
Best practices include homepage quick links or clearly labeled main navigation menu tabs
3 Incentivize clients to enroll in eDelivery services
Sweepstakes entries rewards and environmental sustainability perks are popular incentives
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
eDELIVERY PREFERENCES
25 firms provide customers with the ability to individually select the documents they want to receive electronically and via US mail
12
TR
EN
DS
TIAA-CREF Edit My eDelivery Preferences Page
ENROLLMENT CONFIRMATION
Upon completion of the online electronic delivery enrollment process 85 of firms offer confirmation screens or alerts that display delivery preferences
13
TR
EN
DS
The Hartford eDelivery Enrollment Confirmation Page
KEY TAKEAWAYS FOR INSURANCE FIRMS
14
KE
Y T
AK
EA
WA
YS
LIFE INSURERS LAG BEHIND IN eDELIVERY
15
KE
Y T
AK
EA
WA
YS
100 of PampC insurers and 82 of annuity carriers reviewed provide private website users with electronic delivery services
Only 57 of life insurers reviewed offer electronic delivery services
o Of the eight Life Insurance Monitor firms that offer documents online to clients only six enable clients to enroll in eDelivery online and opt out of receiving documents via the mail
MORE INSURERS LOOKING TO ADD eDELIVERY
16
KE
Y T
AK
EA
WA
YS
Throughout the course of compiling data for the three reports we contacted the firms that do not currently offer eDelivery services
Multiple firms including Northwestern Mutual and Pacific Life informed us that while they do not currently enable users to enroll in eDelivery services they hope to add the option in the ldquonear futurerdquo
Northwestern Mutual went a step further and stated that ldquoefforts are underway to offer electronic statements and bills in the near futurerdquo
THREE TIPS FOR INSURANCE PROVIDERS
17
KE
Y T
AK
EA
WA
YS
1 Offer eDelivery document options beyond policy statements
Confirmations tax documents regulatory documents prospectuses supplements annualsemi-annual reports bills correspondence etc
2 Make eDocuments and electronic delivery preferences easily accessible
Best practices include homepage quick links or clearly labeled main navigation menu tabs
3 Incentivize clients to enroll in eDelivery services
Sweepstakes entries rewards and environmental sustainability perks are popular incentives
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
ENROLLMENT CONFIRMATION
Upon completion of the online electronic delivery enrollment process 85 of firms offer confirmation screens or alerts that display delivery preferences
13
TR
EN
DS
The Hartford eDelivery Enrollment Confirmation Page
KEY TAKEAWAYS FOR INSURANCE FIRMS
14
KE
Y T
AK
EA
WA
YS
LIFE INSURERS LAG BEHIND IN eDELIVERY
15
KE
Y T
AK
EA
WA
YS
100 of PampC insurers and 82 of annuity carriers reviewed provide private website users with electronic delivery services
Only 57 of life insurers reviewed offer electronic delivery services
o Of the eight Life Insurance Monitor firms that offer documents online to clients only six enable clients to enroll in eDelivery online and opt out of receiving documents via the mail
MORE INSURERS LOOKING TO ADD eDELIVERY
16
KE
Y T
AK
EA
WA
YS
Throughout the course of compiling data for the three reports we contacted the firms that do not currently offer eDelivery services
Multiple firms including Northwestern Mutual and Pacific Life informed us that while they do not currently enable users to enroll in eDelivery services they hope to add the option in the ldquonear futurerdquo
Northwestern Mutual went a step further and stated that ldquoefforts are underway to offer electronic statements and bills in the near futurerdquo
THREE TIPS FOR INSURANCE PROVIDERS
17
KE
Y T
AK
EA
WA
YS
1 Offer eDelivery document options beyond policy statements
Confirmations tax documents regulatory documents prospectuses supplements annualsemi-annual reports bills correspondence etc
2 Make eDocuments and electronic delivery preferences easily accessible
Best practices include homepage quick links or clearly labeled main navigation menu tabs
3 Incentivize clients to enroll in eDelivery services
Sweepstakes entries rewards and environmental sustainability perks are popular incentives
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
KEY TAKEAWAYS FOR INSURANCE FIRMS
14
KE
Y T
AK
EA
WA
YS
LIFE INSURERS LAG BEHIND IN eDELIVERY
15
KE
Y T
AK
EA
WA
YS
100 of PampC insurers and 82 of annuity carriers reviewed provide private website users with electronic delivery services
Only 57 of life insurers reviewed offer electronic delivery services
o Of the eight Life Insurance Monitor firms that offer documents online to clients only six enable clients to enroll in eDelivery online and opt out of receiving documents via the mail
MORE INSURERS LOOKING TO ADD eDELIVERY
16
KE
Y T
AK
EA
WA
YS
Throughout the course of compiling data for the three reports we contacted the firms that do not currently offer eDelivery services
Multiple firms including Northwestern Mutual and Pacific Life informed us that while they do not currently enable users to enroll in eDelivery services they hope to add the option in the ldquonear futurerdquo
Northwestern Mutual went a step further and stated that ldquoefforts are underway to offer electronic statements and bills in the near futurerdquo
THREE TIPS FOR INSURANCE PROVIDERS
17
KE
Y T
AK
EA
WA
YS
1 Offer eDelivery document options beyond policy statements
Confirmations tax documents regulatory documents prospectuses supplements annualsemi-annual reports bills correspondence etc
2 Make eDocuments and electronic delivery preferences easily accessible
Best practices include homepage quick links or clearly labeled main navigation menu tabs
3 Incentivize clients to enroll in eDelivery services
Sweepstakes entries rewards and environmental sustainability perks are popular incentives
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
LIFE INSURERS LAG BEHIND IN eDELIVERY
15
KE
Y T
AK
EA
WA
YS
100 of PampC insurers and 82 of annuity carriers reviewed provide private website users with electronic delivery services
Only 57 of life insurers reviewed offer electronic delivery services
o Of the eight Life Insurance Monitor firms that offer documents online to clients only six enable clients to enroll in eDelivery online and opt out of receiving documents via the mail
MORE INSURERS LOOKING TO ADD eDELIVERY
16
KE
Y T
AK
EA
WA
YS
Throughout the course of compiling data for the three reports we contacted the firms that do not currently offer eDelivery services
Multiple firms including Northwestern Mutual and Pacific Life informed us that while they do not currently enable users to enroll in eDelivery services they hope to add the option in the ldquonear futurerdquo
Northwestern Mutual went a step further and stated that ldquoefforts are underway to offer electronic statements and bills in the near futurerdquo
THREE TIPS FOR INSURANCE PROVIDERS
17
KE
Y T
AK
EA
WA
YS
1 Offer eDelivery document options beyond policy statements
Confirmations tax documents regulatory documents prospectuses supplements annualsemi-annual reports bills correspondence etc
2 Make eDocuments and electronic delivery preferences easily accessible
Best practices include homepage quick links or clearly labeled main navigation menu tabs
3 Incentivize clients to enroll in eDelivery services
Sweepstakes entries rewards and environmental sustainability perks are popular incentives
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
MORE INSURERS LOOKING TO ADD eDELIVERY
16
KE
Y T
AK
EA
WA
YS
Throughout the course of compiling data for the three reports we contacted the firms that do not currently offer eDelivery services
Multiple firms including Northwestern Mutual and Pacific Life informed us that while they do not currently enable users to enroll in eDelivery services they hope to add the option in the ldquonear futurerdquo
Northwestern Mutual went a step further and stated that ldquoefforts are underway to offer electronic statements and bills in the near futurerdquo
THREE TIPS FOR INSURANCE PROVIDERS
17
KE
Y T
AK
EA
WA
YS
1 Offer eDelivery document options beyond policy statements
Confirmations tax documents regulatory documents prospectuses supplements annualsemi-annual reports bills correspondence etc
2 Make eDocuments and electronic delivery preferences easily accessible
Best practices include homepage quick links or clearly labeled main navigation menu tabs
3 Incentivize clients to enroll in eDelivery services
Sweepstakes entries rewards and environmental sustainability perks are popular incentives
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
THREE TIPS FOR INSURANCE PROVIDERS
17
KE
Y T
AK
EA
WA
YS
1 Offer eDelivery document options beyond policy statements
Confirmations tax documents regulatory documents prospectuses supplements annualsemi-annual reports bills correspondence etc
2 Make eDocuments and electronic delivery preferences easily accessible
Best practices include homepage quick links or clearly labeled main navigation menu tabs
3 Incentivize clients to enroll in eDelivery services
Sweepstakes entries rewards and environmental sustainability perks are popular incentives
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
CORPORATE INSIGHT THOUGHT LEADERSHIP C
OR
PO
RA
TE
IN
SIG
HT
TH
OU
GH
T L
EA
DE
RS
HIP
Asset Management and Social Media A Guide to Social Marketing
This guide looks at how asset management firms use popular social media platforms such as LinkedIn Twitter Facebook YouTube and Google+ to connect directly with investors and financial advisors The guide is also available as a slide deck
The Millennial Opportunity Whitepaper
This whitepaper examines the marketing tactics strategies and online resources leading financial institutions are using to connect with Millennials This is also available as a slide deck
Slide Deck Apple iOS 7 Ideas for Financial Services Firms
Apple iOS 7 Ideas for Financial Services Firms explains how firms can leverage the new features in iOS 7 to make their mobile apps more user-friendly
Mobile Infographic Android vs Apple Apps Across Financial Services
Mobile Trend Infographic compares Android and Apple iOS app development across the financial services industry
18
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
ABOUT THE AUTHOR A
BO
UT
TH
E A
UT
HO
R
ANDREW WAY
SENIOR RESEARCH ASSOCIATE ANNUITY MONITOR AND LIFE INSURANCE MONITOR
Andrew Way is a Senior Research Associate for Corporate Insightrsquos Annuity Monitor and Life Insurance Monitor research services He has conducted extensive research on the online platforms customer service capabilities and technological innovations leading annuity and life insurers offer prospects clients and financial professionals This slide deck is the result of Andrewrsquos recent research assessing leading insurersrsquo electronic delivery services
Andrew graduated from Binghamton University in 2010 and has been a member of the Corporate Insight team since 2011
CONTACT ANDREW
T 212-832-2002 x-136
E awaycorporateinsightcom
Annuity Monitor Life Insurance Monitor and Property amp Casualty Insurance Monitor are service marks of Corporate Insight Inc all rights reserved 19
