Eleanor Holland, DirectorDSCC Small Business Officeeleanor.holland@dla.mil(800) 262-3272(614) 692-3541

Agenda• DLA Background• Socio-Economic Programs

– Set Asides and Goals• How to Get Started • Business Systems Modernization• BSM DIBBS (DLA Internet Bid Board)

– Solicitations and Quoting• Drawings and Technical Data • Alternate Offers• Radio Frequency Identification (RFID)• Automated Best Value System (ABVS)• Where Do I Go For More Help• Conclusion

Provide Products and Logistics Services Worldwide to America’s Armed Forces…

DEFENSE LOGISTICS AGENCY MISSION

PRODUCTS: Consumable Spare Parts Fuel Energy Food Medical Apparel Construction

DLA’s Business

SERVICES: Acquisition E-Business Log Info & Document Automation Warehousing & Distribution Reutilization & Disposal National Stockpile

Customers Deployable Units Fixed Bases Ships at sea Allies Other Federal Agencies

FAA NASA Coast Guard TSA

83% of All Military Needs Met by DLA 100% of Military Needs for Energy, Food, Medical & Apparel Met by DLA

83% of All Military Needs Met by DLA 100% of Military Needs for Energy, Food, Medical & Apparel Met by DLA

5.2 MILLION

ITEMS

The DLA EnterpriseScope of Business

• 54,000 Requisitions/Day

• 8,200 Contracts/Day

• #50 Fortune 500 – Above Intel

• #2 in Top 50 Distribution Warehouses

• 26 Distribution Depots

• 5.2 Million Items – eight supply chains

• 1411 Weapon Systems Supported

• $14.6B Annual Reutilizations/Disposals

• 20,804 Civilians

• 513 Active Duty Military

• 754 Reserve Military

• Located in 48 States/28 Countries

Foreign Military Sales

• Sales: $1.18B • Shipments: 535K• Supporting 124 Nations

FY01 Sales/Services: $17B FY02 Sales/Services: $21.5B FY03 Sales/Services: $25B FY04 Sales/Services: $28B FY05 Sales/Services: $31.8B FY06 Projection: $34.3B• Land/Maritime: $3.3B• Aviation: $3.6B• Troop Support: $12.9B• Energy: $11.0B• Distribution: $2.5B • Other: $1.0B• ~95% of Services’ repair parts• 100% of Services’ subsistence,

fuels, medical, clothing & textile, construction & barrier materiel

People

DSCC - COLUMBUS 3990 EAST BROAD STREET COLUMBUS, OH 43213-1152TEL: (614) 692-3541 or 1-800-262-3272Web Site: www.dscc.dla.mil

DSCR - RICHMOND8000 JEFFERSON DAVIS HWYRICHMOND, VA 23297-5124TEL: (804) 279-3287 or 1-800-227-3603Web Site: www.dscr.dla.mil

DLA SUPPLY CENTERS

DSCP - PHILADELPHIA700 ROBBINS AVENUEPHILADELPHIA, PA 19111-5092TEL: (215) 737-2321 or 1-800-831-1110Web Site: www.dscp.dla.mil

DESC - DEFENSE ENERGY SUPPORT CENTER8725 JOHN KINGMAN DRIVEFT. BELVOIR, VA 22060-6222TEL: (703) 767-9400 or (800) 523-2601Web Site: www.desc.dla.mil

AVIATION

- Engine Components

- Air Frames

- Landing Gear

- Flight Safety Equip

- Propeller Systems

MAPS- Maps- Charts - GraphsFor all DoD Activities

INDUSTRIAL - Lathes- Milling Machines- Heavy Industrial Machinery

ENVIRONMENTAL- Re-refined Oil- Ozone Depleting Substances• Hazardous Minimization Program

Business Units

Defense Supply Center Richmond

Aviation Supply Chain Other Supply Chains

LAND DETACHMENT

MARITIME DETACHMENT

Business Units

Defense Supply Center Philadelphia

CLOTHING / TEXTILES- Combat uniforms/tents- Body armor/field equip- Individual chem/bio protective suit- All Service uniforms

SUBSISTENCE- Operational Rations (Meals Ready- to-Eat & Group Rations)- Food Service & Field Feeding Equip- Dining Facility Support- Fresh Fruits & Vegetables

Troop Support Lead Center

MEDICAL- Diagnostic Imaging Equip- MRI Equipment- Surgical & Dental Supplies- Pharmaceuticals- Optical Products- Laboratory Items

CONSTRUCTION & EQUIP- Facilities Maintenance- Diving, Safety & Rescue Equip- Fire & Emergency Services- Wood Products- Metals- Barrier Material

LAND DETACHMENT

MARITIME DETACHMENT

AEROSPACEDETACHMENT

DSCC Supply Chains

Land Maritime

Vehicles Components Gun Parts Tires Transmission Equip Water Purification Equip

Valves Fluid Handling Pipes, Hoses & Fittings Pumps Motors Electronics Fiber Optics

AEROSPACEDETACHMENT

Defense Supply Center Columbus

• More than 1.6 million different items managed

• Nearly $3 billion in annual awards

• One of the largest suppliers of weapons system

spare parts in the world

• 24,000 Military and Civilian Customers

• 10,000 Contractors

• Approximately 2,300 Employees

• 6.5M Orders Annually

• Installation opened in 1918

FMS(3.1%)

141,960Marines(3.5%)

159,024

Coast Guard(0.5%)24,433

Army(55.6%)

2,525,471

Civilian Agencies(0.8%)34,499

Other DoD(1.2%)54,687

Navy(20.0%)906,584

Air Force(15.3%)692,356

Coast Guard(0.4%)$9.3M

FMS(11.2%)$250.2M

Marines(3.9%)$87.4M

Navy(31.9%)$712.4M

Other DoD(1.0%)$23.1M

Air Force(22.8%)$509.2M

Civilian Agencies(0.4%)$9.7M

Army(28.4%)$635.5M

By Sales DollarsBy Requisitions

DSCC’s Customer Profile

Socio-Economic Programs

FY05 GOALS

FY05ACTUALS

FY06 GOALS

SMALL BUSINESS 58.2% 61.4% 60.0%

HUBZone 3.0%* 3.9% 3.0%*

SMALL DISADVANTAGED 3.7% 3.9% 4.1%

WOMAN OWNED 5.9% 9.8% 6.9%

SERVICE DISABLED 3.0%* .40% 3.0%*

8(a) (SDB Subset) .50% .64% .72%

DSCC SMALL BUSINESS GOALS

* Congressionally mandated goal

SBA’s Key Internet Addresses

• SBA’s Home Page: www.sba.gov

• Government Contracting: www.sba.gov/GC

• 8(a) Business Development: www.sba.gov/8abd

• HUBZone: www.sba.gov/hubzone

1. Get a D-U-N-S number - Dun & Bradstreet (1-800-333-0505)

• Takes about 10 minutes - free of charge

• Or register for your DUNS number at:

https://www.dnb.com/product/eupdate/requestOptions.html

2. Register in the Central Contractor Registration (CCR) system at: http://www.ccr.gov 

• If Small, register on CCR’s Dynamic Small Business Database site - a search engine for buyers, a marketing tool for small firms and a "link" to procurement opportunities

http://dsbs.sba.gov/dsbs/dsp_dsbs.cfm

3. Be able to receive electronic funds transfers

BEFORE YOU CAN SELL TO DLA

• Request for Quotations - Under $100,000• Most common type at DSCC - Average award is >$4,000

• Generally quoted directly on our web site

• 70% are awarded without human intervention

• Request For Proposals (RFPs) - over $100,000• Solicitation must be filled in by hand and returned to

DSCC by a specific time and date

• Proposals may be negotiated

• Invitation for Bids (IFBs) - over $100,000• Sealed Bid process

• No negotiations

Solicitation Types

How DLA Purchases Parts

1. Fully Competitive

• Bidsets and Drawings Available

2. Approved CAGE Code & Part Number

• Manufacturer(s) already approved

• Approved source(s) for dealers and distributors

3. Qualified Products Lists (QPLs)

Over the past five years DLA has crafted a robust transformation

strategy that is now being deployed through a comprehensive portfolio of

programs and initiatives

Business Systems Modernization is one of the main initiatives

DLA Transformation

Business Systems Modernization:• DLA’s Commercial-Off-The-Shelf Enterprise Resource

Planning (ERP) system

• Re-engineered materiel planning, order fulfillment,

procurement & financial management processes

• BSM Release 1 - “went live” 7/02 with 170,000 items

• Full scale deployment began 11/03

• All of DLA’s 5.2 million items and the personnel who

manage them are on track to be operating exclusively

in BSM 1 October 2006

BSM

What is BSM DIBBS?

DLA BSM Internet Bid Board (DIBBS) allows you to:

• View solicitations and submit quotes

• View RFPs

• View Long Term Contracts & EMALL Opportunities

• Access award information

• View provisions, clauses and packaging specs

• View price history

• View drawings and technical data

• Access the Automated Best Value System (ABVS)

(your Performance Score used in award decisions)

Selling to DLA under BSM

Until October ’06 - Multiple websites

• DLA BSM DIBBS:

https://www.dibbs.bsm.dla.mil/

• Until all items migrate, non-BSM

opportunities may be found at:

• DSCP and DSCR: PROCUREMENT GATEWAY

http://progate.daps.dla.mil/home/

• DSCC: ORIGINAL VERSION OF DIBBS http://dibbs.dscc.dla.mil/

DSCC’S HOMEPAGEwww.dscc.dla.mil

SELLING TO DSCC

RFQ DATABASE SEARCH

• NATIONAL STOCK NUMBER• FEDERAL SUPPLY CLASS• SOLICITATION NUMBER• PURCHASE REQUEST NUMBER• NOMENCLATURE• APPROVED PART NUMBER• APPROVED CAGE CODE

Solicitations - FSC 2510 Vehicle Cab, Body & Frame Structural Components

SOLICITATION ICONS

                Click and quote on a solicitation (log in first)

       Drawing available - click to access

       Specification or standard available for download (click to access)

      Set-aside for small business participation only

Mil-SpecQPL

Military Specification / Quality Products List item

               Solicitation may not include all pertinent data (click to view)

    Fast Award candidate -  estimated to be $2,500 or less - may be awarded as soon as 4 days after issue date

The following are considered exceptions: • Quoting alternate product or otherwise taking exception to the item

description;• Exceptions to packaging requirements; RFID requirements are not “in

the clear” on the solicitations - but to DDSP (New Cumberland, PA) and

DDSJ (Tracy, CA), it is required; • Exceptions to FOB point;• Quoting destination inspection on a solicitation requiring origin

inspection;• Exceptions to required quantity;• On automated solicitations, quoting a quantity variance that is outside

the range specified in the solicitation

Note: Quoting Bid With Exception will

preclude receiving an automated award

Bid With Exception

The following are not considered exceptions: • Quoting delivery different than the required delivery days;

• Quoting origin inspection on solicitations requiring destination

inspection;

• Quoting a superseding or previously approved part or correction to a

CAGE/part number on an item described by manufacturers CAGE and

part number; and,

• Quoting a used, reconditioned, remanufactured, new/unused Govt.

surplus, foreign, or hazardous end item

Bid Without Exception

Supplies Offered ExampleIAW Drawings, Specs,

or Standards

Supplies Offered ExampleCAGE & Part Numbers

Error Messages are your Friends

“HOOD PANEL” SEARCH

“HOOD PANEL” RESULTS

“TITANIUM” SEARCH

“TITANIUM” RESULTS

OPEN A DRAWING

Before Opening a Drawing for the 1st time,

Download a Viewer

Restricted DrawingsRegistered Data

Custodians

Joint U.S./Canadian Certification Program (JCP)

Restricted Drawings

Why is JCP Certification Required?

• To establish eligibility of U.S. or Canadian

contractors to receive technical data under the

control of, or in the possession of DoD or the

Canadian Department of National Defence (DND)

• To limit access to military critical data to Data

Custodians and their employees or eligible

persons designated by the registrant to act on

their behalf

How to get a JCP Certification Number

• Go to https://dbi.dscc.dla.mil/Docs/ • Complete DD Form 2345

• Submit the completed form and copies of the following:

• State or Provincial License,

• Incorporation Certificate,

• Sales Tax Identification Form, or

• Other documentation which verifies the legitimacy of your company

Restricted DrawingsJoint U.S./Canadian Certification Program (JCP)

Click “Documents”

Complete

DD Form 2345

JCPPamphlet

Learn More about JCP& Download DD 2345

ControlProcedures

Mail DD2345 to

You will receive yourJCP Number in a few weeks

Come Back into DIBBSRegister as a Data Custodian (1 Time)

Now You Are Eligible toObtain Restricted Drawings

Searching for Requests for Proposals (RFPs)

(over $100,000)

RFP Search

Solicitations over $100,000

Search for RFPsBy Search Category or View All

Complete and submit to be notified of changes tothe RFP

If you just want to look at the RFP, check “NO” and submit

Return by Date & Time is Critical

What Do I Do to Become an Approved Source for a code and part numbered item?

Submit an Alternate Offer/Source Approval Request

For "T" and "U" solicitations: • Offers of alternate products will not normally be evaluated for the current procurement   For DSCC solicitations, submit requests for evaluation for future procurements to:         

Defense Supply Center Columbus

Mr. Lee LeonAlternate Offer Monitor, DSCC-

PCA3990 East Broad StreetColumbus, OH 43216-5000

•  For other than “T” or “U” solicitations, send the alternate offer package to the buyer

Alternate Offers

WHAT INFORMATION IS REQUIRED

1. Legible and complete copies of all drawings, specifications, or other data clearly describing the characteristics and features of the product being offered

2. Data must cover design, materials, performance, function, interchangeability, inspection and or testing criteria and other characteristics of the offered product.

3. The offeror must furnish drawings and other data covering the design, materials, etc. of the exact product cited. This enables the evaluator to determine that the Offerors’ product is equal to the product cited in the solicitation.

4. You MUST provide the National Stock Number (NSN) & the PROPOSED UNIT PRICE (with price breaks)

GOVERNMENT AVERAGE PRICE

- PROPOSED UNIT PRICE

= PER UNIT DOLLAR SAVINGS

X ANNUAL DEMAND

= SAVINGS CALCULATION

Evaluation Costs & Savings Calculations

Evaluation Costs:

$200 - Local Evaluation

$1,500 per Engineering Support Activity (ESA)

$1,700 - $6,200 minimum and maximum amount of savings required if the package must be forwarded

to the ESA(s) for further evaluation

Radio Frequency Identification

(RFID)

What is RFID?

• Technology that uses radio-frequency waves to transfer data between a reader & a movable item to identify, categorize, track...

• RFID is fast, reliable, and does not require physical sight or contact between reader and the tagged item

RFID Enabled Label

… and a chip attached to it

… on a substrate e.g. a plastic

foil ...

an antenna, printed, etched

or stamped ...

A paper labelwith RFID inside

WHY RFID?

DoD’s Intent for RFID Implementation

• Provide asset visibility - needed by warriors

• Optimize supply chain by using tags to

capture information at each node of the

supply chain

• Suppliers will ultimately be responsible to

ensure readability of tags

How Does It Operate?

• RFID tags are affixed to objects and stored information written to an embedded chip in the tag

• Tags can be read remotely when they detect a radio signal from a reader over a range of distances

• Readers either send tag information over the network to computer systems for processing or display it to the end user

RFID Tags

• Tags carry data and can be attached to:

• Items

• Shipping Containers

• Pallet Loads

• Transport containers – Seavans

• 2 categories of RFID tags today:

• Active Tags

• Passive tags

Active Tags

• Powered by an internal battery• Battery life ~ 5 years

• Can hold large amount of data • (128k programmable)

• Read/write—tag data can be rewritten or modified

• Longer read range – up to 300’

• Greater cost ($100’s) & size (brick)

Passive Tags

• Obtain operating power from the reader

• Limited amount of data can be encoded (64 or 96 bit)

• Programmed with a unique set of data that cannot be modified or can be Read/Write

• Lightweight, smaller, less expensive, long lifetime

• Shorter read ranges ( about 10’)

• Phase 1 ( 2005) - Passive RFID tags on cases & pallets

shipped to DoD depots at:

• DD San Joaquin (W62G2T or SW3224)

• DD Susquehanna (W25G1U or SW3124)

– Class I - Subsistence (Packaged Operational Rations (POR))

– Class II - Clothing, individual equipment, tents, organizational tool kits, hand tools, and administrative, housekeeping supplies & equip

– Class VI - Personal demand items: snack foods, beverages, cigarettes, soap, toothpaste, writing materiel, cameras, & batteries

– Class IX - Repair parts and components including kits, assemblies and subassemblies, reparable and consumable items required for maintenance support of all equipment, excluding medical-peculiar repair parts

DOD RFID Policy:Passive Tags

• Phase 2 (2006) - Passive RFID tags on cases and pallets shipped to specified DoD receiving points, including all the Defense Distribution Depots, for the following items:

– Phase 1 Items

– Class IIIP – Packaged petroleum fuels, lubricants, hydraulic and insulating oils, preservatives, liquid and gas, bulk chemical products, coolants, de-icer and antifreeze compounds, components and additives of petroleum and chemical products, and coal

– Class IV - Construction materiel including installed equipment and all fortification and barrier materiel

– Class VIII - Medical Materials (except Pharmaceuticals)

DOD RFID Policy:Passive Tags

• Phase 3 (2007) - Passive RFID tags on all cases and pallets shipped to any DoD location for all commodities* and unit packs for items that require a Unique Identification (UID)

DOD RFID Policy:Passive Tags

* Except items excluded under the bulk commodities definition

• Passive RFID technology is evolving…

• EPCglobal published standards • Class 0 – read only• Class 1, V1 – write once, read many (worm)• Standards developed for “Generation 2”

• DoD goal is to migrate to use of Gen 2 once it is readily available

• DoD will accept the EPC data format or contractors can use the DoD tag data construct

• DoD guidance: http://www.dodrfid.org

DOD RFID Policy:Passive Tags

Advance Shipment Notice

• Contract information• Contract Number• Shipment Number• Prime Contractor• Shipment Date

• Product description• Line Item Number• National Stock Number• Item Description• Quantity

• RFID Tag Data• RFID Tag Number• Line Item Number• Quantity

WIDE AREA WORKFLOW

(WAWF) Information and Registration at:

https://wawf.eb.mil/

RFID Tag Placement

Passive RFID tags may be integrated into shipping label

RFID Tags on Pallet Loads

RFID tags should be affixed at a location where there is minimum risk of damage, easy access to the bar code symbols and the highest potential for successful RFID tag interrogation

MIL-STD-129P Change 3• Performance requirements for passive RFID tags:

• Portal - For palletized unit load tags and the tags on the shipping containers within the palletized load, the read distance shall be at least 3 meters at 10 miles per hour

• Conveyor – For individual shipping containers, the read distance shall be at least 1 meter at 600 feet per minute

• Tag data specifications and formats are referenced to the DoD Supplier’s Information Guide at: www.dodrfid.org

• The DoD approved frequency range is 860-960 MHz

Supplier Implementation Strategies

• Use third party logistics provider• Purchase programmed tags and apply to cases/pallets• Purchase equipment (i.e. printer or reader) to program tags• Incorporate a full RFID infrastructure throughout business

process

Best course of action - Depends on

the amount of business with DoD and

other customers requiring RFID

Supplier Implementation

• Purchase programmed tags and apply to cases/pallets (Slap and ship)

• Vendor must certify tag data and readability• ASN must be transmitted via WAWF• Labels may contain the MIL-STD-129

markings (MSL) or they may be blank • Recommended for businesses that are not

shipping a significant cases to DoD per year and do not intend to utilize RFID technology in house

Supplier Implementation

• Purchase equipment (i.e. printer or reader) to program tags– Vendors offer bundled packages

(software & hardware) to meet the requirements

– May be able to upgrade existing hardware (label printers) to program RFID tags

Supplier Implementation

• Incorporate a full RFID infrastructure throughout business process • Implement full blown RFID from inbound

receiving to outbound shipment• Obtain or modify existing software and

hardware to apply RFID technology

RFID in the Field Today

DOD RFID Websitehttp://www.acq.osd.mil/log/rfid/index.html or http://www.dodrfid.org

DOD WAWF Websitehttps://wawf.eb.mil

EPCglobal Websitehttp://www.epcglobalinc.org

DoD RFID Contracts Website

http://www.eis.army.mil/ait/contracts/bpas/bpas.asp

Bye-Bye Bar Codes? – NO!

• Traditional bar codes – Linear (UPC, 3 of 9)• Will remain the dominant auto ID technology in most

mainstream applications for the foreseeable future• Lowest cost, broadest applicability, huge infrastructure

investment

• 2D bar codes – Data Matrix, PDF417• Adopted for value added applications• Portable data files, supplementary retail coding etc.

• RFID – Active, Passive and Semi Passive• Will be increasingly adopted where non-line of sight,

read/write, and multiple detection requirements are needed

Best Value Contracting

DON’T DROP THE BALL

What is ABVS?

• Vendors’ past performance (delivery & quality)

• Translates into a numeric score

• Displayed for the buyers

How does my ABVS score affect me?

• Buyers uses the score as an additional evaluation factor when

making best value award decisions

IN OTHER WORDS – Poor Performance Today may mean lost awards in the future!

Automated Best Value System (ABVS)

ABVS SCORE BREAKDOWN

PERCENT ON TIME60%

AVERAGE DAYS LATE40%

DELIVER Y50%

PRODUCT80%

PACKAGING20%

QUALITY50%

• Scores range from 0-100

• 999.9 indicates no performance history

• 24 months of data, excludes most recent 60 days

• Delinquent

• 1 Day after CDD

• If Undelivered or partially delivered

• Includes contractor caused cancellations & Terminations for Default

ABVS Points of Contact

DSCC Pat McCreay phone (614) 692-3383

fax (614) 692-4170

patricia.mccreay@dla.mil

DSCRBrenda Allen phone (804) 279-5377

fax (804) 279-5042 brenda.allen@dla.mil

DSCPTim Atwell phone (215)737-7844

fax (215)737-2151timothy.atwell@dla.mil

Accessing ABVS from DSCC Homepage

GET YOUR SCORE

Your ABVS Score

All DLA ABVS Data and Scores Accessed through DSCR’s Page

Where Do I Go

For More Help and

Information on Doing

Business with DLA?

Help is Available

DSCC SMALL BUSINESS TEAM1-800-262-3272 OR

COMMERCIAL 614-692-3541

NAMEemail address PROGRAM

PHONE614-692-

XXXX

Eleanor Hollandeleanor.holland@dla.mil

Director, DSCC Small Business Office - 3735

Will Chavezwilliam.chavez@dla.mil

Small Disadvantaged Business and 8(a) Programs - 1288

Vikki Hawthornevikki.hawthorne@dla.mil

Outreach and Woman OwnedSDB/8(a) Program Support - 4864

Rebecca Parksrebecca.parks@dla.mil HUBZone - 3510

Tom Pfenningthomas.pfenning@dla.mil

Javits/Wagner/O’Day Workshops(Blind & Severely Handicapped) - 1494

Dwight deWeaverdwight.deweaver@dla.mil Service Disabled Veteran Owned - 7935

Procurement Technical Assistance Centers (PTACs)

What are PTACs???Government funded local resources available across the country providing assistance in marketing your products and services to Federal, state and local governments

PTAC Goals:

• Help small businesses be competitive• Explain the complexities of Government procurement• Encourage economic development through job retention and creation• Build strong contractors through targeted training and one-on-one assistance

http://www.dla.mil/db/procurem.htm

Defense Supply Center Columbus (614) 692-3345, 4227, or 3757 Fax: (614) 692-1901 E-mail: DSCC.packaging@dla.mil

Defense Supply Center Philadelphia E-mail: DSCP.packaging@dla.mil

Defense Supply Center Richmond (804) 279-3899 Fax: (804) 279-4420 E-mail: DSCR.packaging@dla.mil

DLA Packaging Support

                                                            

Doing Business With DSCC: Getting Started Assistance in your area (PTACs) Small Business Programs Quoting on DLA BSM DIBBS Hands-on computer lab time Alternate Offers – how to get approved Understanding quality requirements Packaging – what the government wants How to get Drawings and Bid-sets DoD EMall – Be on-line for our Customers Payment Processing Freedom of Information (FOIA) Meet Buyers and Technicians one-on-one

TTraining

KKnowledge

OOpportunities Free Seminars

Seating is limited – make reservation on-line at:

http://www.dscc.dla.mil/News/events/tko/

Monthly Free Training DEFENSE SUPPLY CENTER COLUMBUS

JULY 18-19, 2006AUGUST 15-16, 2006SEPTEMBER 19-20, 2006OCTOBER 17-18, 2006NOVEMBER 14-15, 2006DECEMBER NO TKO

MARK YOUR CALENDARS! PLAN TO ATTEND!

• Exceptional Speakers• Extensive Training• Exhibit Your Products and Capabilities

Information available at:http://www.ndia.org/

WHAT WE NEED FROM YOU

• HIGH QUALITY PRODUCTS

• TIMELY OR EARLY DELIVERY

• FAIR AND REASONABLE PRICE

• RESPONSIBLE ADHERENCE TO CONTRACT TERMS

• IMMEDIATE NOTIFICATION OF ANY PROBLEMS

WHY????LIVES OF OUR SERVICE MEN AND WOMEN DEPEND ON IT!

Thank you for your

Time and Attention

Leaving you with a

Final Thought on how important

your contribution will be . . . .

Let’s work together to bring them home safely!