EIA Fundamentals for the Future 2013

2013 Economic impact on associations

Fundamentals for the Future

March, 2013

Dear Colleagues:

McKinley’s 2013 Economic Impact on Associations (EIA) Study marks the sixth installment in a series that examines the impact of shifting economic conditions on our sector. The report provides insight into key benchmarks of association success, measures the reality of the past year and the outlook for the coming one, and provides data that validates how challenges and opportunities can differ dramatically from one member sector to another.

This year, as economic conditions improve and optimism rebounds, the emerging theme is stability. Associations are beginning to redirect their attention away from austere, short-term solutions like hiring freezes and budget cutbacks to sustained efforts that require resources but promise deeper return-on-investment. Similarly, the EIA Study has begun to look beyond the coping practices of associations to reveal ways in which the community is working in smarter, more streamlined and more relevant ways for their members.

We appreciate the time invested in this project by each of the 215 association executives who responded to the survey, and we look forward to continuing to deliver meaningful studies that help organizations understand the larger environments in which they—and their members—are operating. If you would like to discuss the data in more depth or arrange for a presentation for your staff or Board, please be in touch.

Best wishes for continued optimism and recovery.

Jodie Slaughter President & Founding Partner

Jay Younger Managing Partner & Chief Consultant

Shelley Sanner, CAE Managing Consultant

Patrick Glaser Director of Research

Samantha DinaProject Associate

2233 Wisconsin Avenue NWSuite 525Washington DC 20007

t: 202.333.6250 f: 202.333.5172mckinley-advisors.com

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2013 Economic Impact on Associations | Fundamentals for the Future

Introduction Survey Methods

The EIA series has provided an interesting view of the association landscape throughout the ever-changing economic conditions of the past five years. The data has shown the resilience of associations during this tumultuous time period—from the initial, drastic measures to preserve core infrastructure to the first signs of recovery as associations began to reinvest in critical initiatives. This year, the data points to an increased sense of stability in the association world. Association executives seem more confident with the economic conditions of the coming year and are continuing to rebuild.

So what has changed for associations? Among the key findings from this year’s study:

• After many years of unpredictable economic impact, association executives’ expectations towards the performance of the economy are in-line with actual economic conditions.

• Despite the harsh economic conditions of the last five years, associations in nearly every industry sector reported higher membership trends. Even sectors that were deeply impacted by the recession (such as professional services) appear to be gaining stability.

• Overall, associations are not relying on cost-saving strategies but are looking to the future with optimism, as demonstrated by the increased program expansion and lack of budget cuts reported.

• Membership continues to be an area of focus for associations. While recruitment and retention still remain the top priorities, associations are intensifying their focus on member engagement and diversity.

• Associations are willing and likely to alter their membership models in order to achieve organizational goals.

McKinley developed and deployed an online survey to association executives on January 14, 2013 to collect key data around the economy and its impact on associations. The survey remained open until January 28, 2013 and resulted in 215 responses representing a broad spectrum of the association community. If you wish to participate in future benchmarking studies or are interested in a tailored presentation of the EIA results to your senior staff or Board of Directors, please contact Samantha Dina at [email protected].

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60%23%

11%

3% 3%

Professional (mostly individual members)

Trade (mostly organizational members)

Hybrid (both organizational and individual members)

Philanthropic / Cause-Related

Other

Organizations

Sixty percent of respondents represent professional societies (consisting mostly of individual members), 23% are from trade associations, 11% from a “hybrid,” 3% from philanthropic or cause-related, and 3% describe their association as “other.”

Twenty-three percent of the survey respondents represent healthcare associations; 18% describe their organizations as representing scientific and engineering fields. Education and humanities associations account for 14% of respondents. The balance represents a variety of industries, including building / construction, manufacturing, professional services, finance / accounting, food industry, legal, association management and the retail industry.

Once again, senior executives represent the majority of responses, with 92% holding a director-level position or higher. The remaining participants reflect the breadth of the profession and represent a variety of responsibilities.

Fifty-eight percent of survey participants represent organizations whose annual operating budgets are less than $10 million, while 9% have budgets of more than $50 million.

taBLE a

Which of the following best describes the organization you work for?

Total Responses: 197

3


taBLE c

Which of the following most closely describes your position within your organization?


taBLE B

What field/industry does your association represent?


3%

1%

2%

3%

4%

6%

7%

8%

12%

14%

18%

23%

0% 10% 20% 30% 40% 50%

Other

Retail

Association Management

Legal

Food Industry

Manufacturing

Building / Construction

Professional Services

Finance / Accounting

Education / Humanities

Scientific / Engineering

Healthcare

2%

0%

7%

18%

14%

18%

8%

33%

0% 10% 20% 30% 40% 50%

Other

Coordinator

Manager

Director

Managing Director / Senior Director

Senior Vice President / Vice President

Associate Executive Director / Deputy CEO

Executive Director / CEO

4


taBLE E

What is your organization’s annual operating budget?


taBLE D

Which of the following best describe your areas of responsibility? Please select all that apply.


11%

8%

10%

11%

14%

18%

18%

19%

23%

33%

39%

52%

0% 10% 20% 30% 40% 50% 60%

Other

Government Affairs / Relations

Component Relations

IT / Technology

Finance / Accounting

Publications

Meetings and Expositions

Education / Professional Development

Communications

Marketing

Membership

Executive Management

14%

24%

20%

19%

14%

4%

5%

0% 10% 20% 30% 40% 50%

Less than $2 million

$2 million to $4.9 million





$100 million or more

5


Key Finding #1

Respondents’ expectations towards the performance of the economy were in-line with actual economic conditions.The majority of respondents (57%) indicated the impact from 2012 economic conditions were in-line with what they had anticipated for their associations. This represents a 13 percentage point increase over those who said the same the previous year. This finding could point to greater stability and certainty when it comes to the impact of economic conditions on associations. It may also be an encouragement to many association executives who are experiencing a favorable economic impact and may be more comfortable in their ability to anticipate and plan for the impact of external economic factors on their organizations.

taBLE 1

Looking back on 2012, was the impact of economic conditions on your association…

Total Responses: 2013: 192 2012: 183

0%

11%

45%

35%

9%

1%

9%

57%

27%

6%

0% 10% 20% 30% 40% 50% 60%

Far worse than expected

Worse than expected

About what was expected

Better than expected

Far better than expected

2013

2012

6


Key Finding #2

Most respondents are optimistic looking towards 2013.Optimism abounds among nearly all participants in the study. Compared to last year’s study, the same number of respondents, around nine-in-ten, indicated they are optimistic about the coming year. Further, slightly more respondents described feeling “very optimistic” about the coming year than did previously (22% to 17%, respectively).

Overall, the level of optimism toward the future has been consistent over the past year. Again, this may be an indicator of consistent patterns of behavior as association executives have not altered their outlook over the past 12 months.

taBLE 2

In general, how are you feeling about the year 2013 for your association?

Total Responses: 2013: 170 2012: 161

22%

65%

11%

2%

17%

71%

12%

0%0%

10%

20%

30%

40%

50%

60%

70%

80%

Very optimistic Somewhat optimistic

Somewhat pessimistic

Very pessimistic

2013

2012

7


Key Finding #3

Although the long-term economic impact of the recession is evident in membership trends, there was a slight shift toward positive growth in 2012. When asked about membership trends over the past five years, 39% indicated experiencing growth, compared to only 34% who said the same in 2012. Although this is still smaller than the 44% that indicated growth in years 2011 and 2010, it is important to note those previous studies captured growth rates in years before the onset of the recession. Importantly, if economic growth continues, five-year membership trends should continue to rise and surpass all previous years reported in the study.

taBLE 3

Is the annualized trend in full, paid memberships for your association over the past five years (since January 1, 2008):

Total Responses: 2013: 191 2012: 159 2011: 234 2010: 307

44%

44%

34%

39%

23%

18%

37%

32%

28%

38%

26%

25%

5%

1%

3%

4%

2010

2011

2012

2013

Higher

Flat

Lower

Don’t know

8


taBLE 4

What is the approximate annualized increase/decrease in full, paid membership for your association over the past five years? (since January 1, 2008):

Total Responses: 2013: 108

Base: Respondents whose Five-Year Association Retention Changed

3%

14%

22%

44%

10%7%

0%

10%

20%

30%

40%

50%

-10% or less

-5% to -10%

0% to -5%

0%to 5%

5% to 10%

10% or more

2013

9


Table 5 depicts the net membership growth reported in each study. The net membership growth was calculated to represent the difference between the percentage of respondents who reported a higher membership trend over a five-year period and the percentage of respondents who reported a lower membership trend over the same five-year period.

Net Membership Growth =

(% Reporting Higher Membership Trend) – (% Reporting Lower Membership Trend)

The net membership growth rates of each EIA study correspond closely with the annual GDPs of the five-year period. The highest net growth (16%) was reported in 2010, which captured two years of steep positive GDP growth, compared to this year’s 14% net membership growth, which captured membership trends during a three-year span of positive GDP growth since the 2007 recession.

taBLE 5

Annualized five-year membership trend analyzed by U.S. Annual GDP:

Total Responses: 2013: 191 2012: 159 2011: 234 2010: 307

16%

6%

8%

14%

0%

2%

4%

6%

8%

10%

12%

14%

16%

18%

12.2

12.4

12.6

12.8

13.0

13.2

13.4

13.6

13.8

2006 2007 2008 2009 2010 2011 2012 2013

Net Annualized Five-Year Membership Trend

Annual GDP (year-end, in trillions) **

2010

2011

2012

2013 Net Annualized Five-Year Membership Trend

Annual GDP (year-end, in trillions) *

Five-year range included in net growth

* GDP Data from U.S. Bureau of Economic Analysis. http://www.bea.gov/national/index.htm#gdp

10


taBLE 6

Annualized five-year membership trend analyzed by field represented by association, 2010-2013.

Total Responses: 2013: 191 2012: 159 2011: 234 2010: 307

As might be expected, there are important differences in the five-year annualized trends reported by respondents coming from different fields. For example, participants that represent healthcare or education/humanities organizations reported higher than average membership trends over the past five years, while those that focus on professional services reported primarily flat membership trends.

Although the net membership trends have varied greatly by field over the past four years, the net membership trends remained stable or increased this year. It is interesting to note the net membership trends for the 2013 study appear to be very similar to those reported in the 2010 study, which captured pre-recession data.

Note: Only those segments with at least 20 respondents were included in the analysis.

-4% -3%

-25%

14%

-50%

-40%

-30%

-20%

-10%

0%

10%

20%

30%

Education/Humanities

2010 2011 2012 2013

9%

-37%

10%

-3%

-50%

-40%

-30%

-20%

-10%

0%

10%

20%

30%

Professional Services

2010 2011 2012 2013

11


Key Finding #4

Compared to previous years, concern across major business lines has decreased, albeit very slightly. Membership recruitment and retention continue to be the top two areas of concern for the majority of respondents. Respondents were asked to share their levels of concern across core business lines. Concern across almost all core association business lines continues to lessen, although decreases are minimal and at virtually the same levels as at the start of 2012, demonstrating a trend of stability.

For every business line, concern was either equal or slightly below the level of concern reported last year except in the case of advertising. Last year, advertising showed one of the most significant drops, whereas this year the concern actually increased by 5%. Although this may indicate a slight decrease in optimism felt toward private sector relationships, it is important to note that concern around sponsorships fell slightly.

On the other side of the engagement spectrum is membership, which, for many associations, represents the most fundamental reason for existence. Throughout the survey, respondents indicated member recruitment and retention as primary challenges and priorities for their associations. Although these areas have shown significant decreases in concern over the past five years, they continue to be the top two areas of concern for the majority of associations.

44%

54%

29%

48%

-10%

0%

10%

20%

30%

40%

50%

60%

Healthcare2010 2011 2012 2013

3%

-4%

13%

6%

-10%

0%

10%

20%

30%

40%

50%

60%

Scientific / Engineering2010 2011 2012 2013

Note: Only those segments with at least 20 respondents were included in the analysis.

12


29%

58%

74%

83%

74%

88%

88%

86%

36%

66%

80%

79%

74%

88%

84%

78%

42%

50%

59%

69%

68%

76%

77%

78%

36%

46%

49%

59%

58%

65%

72%

72%

35%

47%

54%

56%

57%

64%

70%

72%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Volunteer participation

Product sales

Advertising

Annual meeting attendance

Attendance at other educational seminars

Sponsorship

Membership retention

Membership recruitment

taBLE 7

Considering the current economic situation, how concerned are you with the following issues?

Total Responses: 2013: 170 2012: 162 2011: 237 2010: 340 2009: 283

29%

58%

74%

74%

83%

88%

86%

88%

36%

66%

80%

74%

79%

88%

78%

84%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Volunteer participation

Product sales

Advertising

Attendance at other educational seminars

Annual meeting attendance

Sponsorship

Membership recruitment

Membership retention

Concerned 2013

Concerned 2012

Concerned 2011

Concerned 2010

Concerned 2009

Note: Percentages represent sum of “Extremely Concerned” and “Somewhat Concerned”

13


Key Finding #5

Associations are shifting from reduction to expansion. Most cost-savings activities are less wide-spread than in previous years. The most dramatic changes include decreases in reduction of programs and services and budget cuts; both down about 5% compared to previous years.

More than six-in-ten respondents (61%) reported that their associations are currently expanding or planning to expand their programs and services this year. The overwhelming shift toward program expansion when compared with the low occurrences of budget cuts and reduction of programs (13%) demonstrates the expected growth and optimism associations feel going into 2013.

taBLE 8

What do you expect to happen at your association in 2013 as a result of current economic conditions?


IS HAPPENING

NOW

DEFINITELY WILL

HAPPEN

PROBABLY WILL

HAPPEN

PROBABLY WILL NOT HAPPEN

DEFINITELY WILL NOT HAPPEN

DON'T KNOW TOTAL

Layoffs / elimination of positions 2% 2% 9% 48% 35% 4% 174

Hiring freeze 8% 2% 10% 44% 32% 4% 172

Freeze on salary increases 6% 2% 9% 44% 35% 4% 173

Staff reorganization 8% 6% 25% 39% 16% 6% 174

Budget cuts 5% 4% 20% 52% 15% 4% 174

Significant budget increases 1% 2% 10% 56% 27% 4% 171

Reduction of programs and services 0% 1% 12% 57% 25% 5% 173

Expansion of programs and services 3% 16% 42% 33% 3% 3% 172

Change in investment strategy 5% 3% 12% 47% 13% 20% 174

Outsourcing of staff functions 5% 2% 22% 43% 16% 12% 172

14


26%

45%

44%

51%

58%

25%

84%

36%

22%

45%

54%

35%

53%

27%

70%

44%

12%

18%

20%

24%

24%

23%

44%

36%

15%

18%

18%

23%

22%

29%

34%

34%

13%

13%

17%

19%

20%

29%

30%

38%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Layoffs / elimination of positions

Reduction of programs and services

Freeze on salary increases

Change in investment strategy

Hiring freeze

Outsourcing of staff functions

Budget cuts

Staff reorganization

2013

2012

2011

2010

2009

taBLE 9

What do you expect to happen at your association as a result of current economic conditions?

Total Responses: 2013: 171 2012: 160 2011: 237 2010: 301 2009: 256

Note: Percentages represent sum of top 3 (happening, will happen, probably will happen)

15


Key Finding #6

The shift from acquisition and retention to member engagement strategies continues to occur. Focus is continuing to shift from member acquisition and retention to increased member engagement strategies. This shift in priorities was first noted in last year’s study and the trend remains evident this year with slight decreases seen in both new member acquisition and member retention. The commitment to member engagement and composition is also demonstrated through the growing focus on increasing participation among younger members and diversifying membership. Increasing participation and engagement among younger members has become increasingly important for associations over the past five years, and was the only area of focus to reach its peak in this year’s study.

taBLE 10

What are your three highest priorities for 2013?


22%

12%

0%

0%

26%

15%

36%

50%

41%

34%

17%

9%

18%

14%

30%

16%

32%

49%

44%

27%

15%

14%

22%

18%

23%

14%

27%

40%

44%

28%

11%

14%

29%

23%

19%

19%

28%

34%

38%

37%

14%

17%

17%

19%

21%

22%

27%

32%

34%

35%

0% 10% 20% 30% 40% 50%

Improving marketing results

Increasing participation among younger members

Website enhancements

New product research and development

Increasing meeting attendance

Diversifying membership / attracting new audiences

Branding / increasing awareness

Improving member retention

New member acquisition

Developing new methods for member engagement

2013

2012

2011

2010

2009

16


Key Finding #7

Associations are willing and likely to alter membership structure and benefits in order to meet goals. New to the EIA study, respondents were asked whether or not their association has made, or has considered making, changes to its membership structure. Seven-in-ten respondents (70%) reported they had considered or actually had made significant changes to their membership structure and benefits package in 2012. Interestingly, only 28% of association executives had not at least considered making changes to membership structure and benefits.

The most popular changes to membership structure are through the creation of new membership categories (25%) and the addition of new member benefits (21%); once again demonstrating the increased focus on member retention and diversification. Additional structural changes mentioned were dues restructuring, offering a la carte or online-only membership plans, and creating group or organizational memberships.

The willingness to alter member packages indicates that the membership model is a powerful tool for association managers to both generate revenues and achieve other association goals.

taBLE 11

In the past year, have you made or have you considered making, significant changes to your membership structure and benefits packages?


Yes, have considered

making changes, 40%

Yes, have made changes, 30%

No, neither made changes

nor considered making changes,

28%

Not sure, 2%

Yes, have considered making changes

Yes, have made changes

No, neither made changes nor considered making changes

Not sure

17


taBLE 12

In the past year, have you made or have you considered making, significant changes to your membership structure and benefits packages? Please describe those changes.

Total Responses: 2013: 172

5%

4%

5%

5%

5%

5%

6%

7%

12%

17%

21%

25%

0.0% 10.0% 20.0% 30.0%

Other

Increase in dues

Streamlined categories

Consideration of structural changes

Bundling options

Structural changes

Reduced cost of membership

Group membership

À la carte/online membership offering

Dues restructure

Addition of new member benefits

Creation of new membership categories

18


Key Finding #8

While not growing at the same rate as seen in the 2012 study, membership retention rates are still strong and appear to be stablizing. More than four-in-ten respondents in both the 2013 and 2012 studies experienced a member retention rate of 90% or higher for the preceding year (43% and 42%, respectively). This year signifies the highest percentage of participants who achieved a retention rate of more than 90%; however, there was a 6% decline in associations that experienced a retention rate of more than 80% compared to last year’s study (79% and 85%, respectively).

Although fewer respondents indicated their retention rate had increased over the past 12 months compared to previous year’s studies, almost half of the respondents reported stable retention rates. Once again, the consistency in retention rates is pointing toward renewed stability.

taBLE 13

What is your current membership retention rate?

Total Responses: 2013: 185 2012: 153 2011: 227 2010: 301 2009: 256

7%

5%

3%

5%

10%

9%

5%

4%

10%

10%

7%

11%

18%

15%

16%

18%

22%

21%

27%

18%

20%

20%

24%

23%

12%

19%

18%

20%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

2010

2011

2012

2013

Less than 70% 70-74% 75-79% 80-84% 85-89% 90–94% 95-100%

19


taBLE 14

Over the past 12 months, has your retention rate:

Total Responses: 2013: 192 2012: 156 2011: 228 2010: 305 2009: 251

21%

11%

30%

28%

24%

52%

39%

45%

46%

49%

22%

46%

23%

24%

24%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

2009

2010

2011

2012

2013

Increased

Stayed the same

Decreased

20


Key Finding #9

Hiring plans for 2013 have stabilized, demonstrating similar statistics as in 2012.Since the number of associations with plans for hiring peaked in 2011 (almost doubling), these numbers have remained relatively consistent at around 50% over the past two years. However, there was a slight increase in associations who reported not having plans to add new staff in 2013.

taBLE 15

Does your association plan to add new staff positions in the next 12 months?

Total Responses: 2013: 174 2012: 159 2011: 235 2010: 334

24%

41%

50%

49%

60%

44%

37%

41%

16%

15%

14%

10%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

2010

2011

2012

2013

Yes

No

Don’t know

21


Key Finding #10

The decision to offer members content at no additional cost greatly depends on the content vehicle, and its importance in providing membership value. This year, the EIA study captured information to compare benefits that are included with the price of membership versus those that are purchased separately. As the EIA trending surveys illustrate, associations regularly look to evaluate their membership model and understand the value they provide to members. However, association members have changing expectations of value as recent poor economic times have focused members on return-on-investment and as new forms of competition have arisen from multiple sectors.

For example, the internet has exponentially increased the availability of free resources and information, changing the landscape of many industries, including associations. In order to stay competitive, associations must provide value to members through free access to information content, while still ensuring some knowledge and information products are distributed à la carte.

More than eight-in-ten respondents (85%) indicated they offer free content in the form of news, information, and trends to members. This was the most popular form of content to offer free of cost—likely because of the essential value it provides for members, and the availability of similarly positioned information elsewhere on the internet.

Additionally, the majority of respondents reported they offer members free content in the form of access to standards and guidelines (69%), online journals (75%) and magazines (82%). These resources provide members valuable information and are core benefits of membership.

There were some resources that the majority of associations indicated are provided to members, at a cost. For example, few respondents reported offering free content in the form of webinars (34%), recorded meeting content (27%), live streaming content (25%) or online courses (12%). Although these features are important to offer, they may not compose the crux of membership benefits, but are instead a valued add-on. In addition, the time spent facilitating and monitoring an online course or webinar can translate into an additional cost for the sponsoring association, often distributed to the participating members while shielding those costs from members that might not find equivalent value in them.

22


taBLE 16

In general, how much content does your association offer to members that is entirely free of cost?


Note: Percentages do not consider respondents who selected "Unsure" or "N/A."

12%

25%

27%

34%

57%

64%

69%

75%

81%

83%

85%

13%

12%

9%

18%

8%

27%

17%

8%

4%

9%

11%

24%

26%

25%

21%

5%

8%

6%

10%

3%

6%

2%

51%

37%

39%

27%

31%

1%

8%

7%

13%

3%

1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Online courses

Live streaming content

Recorded content from meetings

Webinars

Journals (print)

Advice, counsel, guidance

Standards, guidelines, best practices

Journals (online)

Magazines (print)

Magazines (online)

News, information, trends (online)

Most content is free A substantial amount is free A small amount of content is free Almost no content is free

23

2013 Economic Impact on Associations | Partial List of Participating Associations

AcademyHealth

American Academy of Orthopaedic Surgeons

American Animal Hospital Association

American Anthropological Association

American Association for Laboratory Animal Science

American Association of Nurse Assessment Coordination

American Association of Physicists in Medicine

American Association of University Women

American Chemical Society

American College of Healthcare Executives

American Dental Hygienists’ Association

American Health Information Management Association

American Institute of Architects

American Institute of Chemical Engineers

American Pharmacists Association

American Physical Therapy Association

American Public Health Association

American Society for Clinical Pharmacology & Therapeutics

American Society for Gastrointestinal Endoscopy

American Society for Nutrition

American Society for Parenteral and Enteral Nutrition

American Society for Pharmacology and Experimental Therapeutics

American Society for Quality

American Society for Surgery of the Hand

American Society of Civil Engineers

American Society of Consultant Pharmacists

American Society of Interior Designers

American Society of Radiologic Technologists

American Speech-Language-Hearing Association

American Thoracic Society

American Water Resources Association

American Water Works Association

Association for Behavioral and Cognitive Therapies

Association for Corporate Growth Global

Association for Professionals in Infection Control and Epidemiology, Inc.

Association for Women in Science

Association Forum of Chicagoland

Association of Oral and Maxillofacial Surgeons

Association of Public-Safety Communications Officials

Association of School Business Officials International

Automotive Service Association

Building Owners and Managers Association International

Casualty Actuarial Society

Council on Foundations

Ecological Society of America

Employers Resource Council

Entomological Society of America

Healthcare Businesswomen’s Association

Industrial Supply Association

24

2013 Economic Impact on Associations | Partial List of Participating Associations

Interlocking Concrete Pavement Institute

International Association of Movers

International Foodservice Distributors Association

International Franchise Association

Irrigation Association

Kappa Delta Pi

Manufacturers Alliance for Productivity and Innovation

Marketing Research Association

Massachusetts Society of Certified Public Accountants

Michigan Library Association

Minnesota Society of Certified Public Accountants

Missouri State Teachers Association

National Architectural Accrediting Board

National Association for College Admission Counseling

National Association of Criminal Defense Lawyers

National Association of Independent Schools

National Association of Purchasing Card Professionals

National Federation of Humane Societies

National Fluid Power Association

National Foundation for Infectious Diseases

National Investor Relations Institute

National Precast Concrete Association

National Ready Mixed Concrete Association

New Jersey Society of Certified Public Accountants

North Carolina Association of Certified Public Accountants

North Carolina Nurses Association

Northwest Food Processors Association

Occupational Therapy Association of California

Pennsylvania Institute of Certified Public Accountants

Practice Greenhealth

Public Affairs Council

Public Relations Society of America

Regulatory Affairs Professionals Society

Risk and Insurance Management Society, Inc.

Selected Independent Funeral Homes

Society for College and University Planning

Society for Marketing Professional Services

Society for Neuroscience

Society of Manufacturing Engineers

Society of Tribologists and Lubrication Engineers

Southern Association of Orthodontists

Southern Medical Association

Special Libraries Association

TESOL International Association

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EIA Fundamentals for the Future 2013

Business

Transcript of EIA Fundamentals for the Future 2013