EFQM 2015Excellence Award Winner

Steve RawsonManaging Director Operations

John MorrisonDirector of Resources

Welcome to Yorkshire

Welcome to Wakefield

Wakefield

Welcome to WDH

Journey to date towards excellence

Onward journey towards excellence

Role model practices and behaviours

• Leading with Vision, Inspiration and IntegrityWDH is being led by everyone, an ethos of passion shared by all.

• Creating a Sustainable FutureWDH consistently follows ‘it’s way’ to create a sustainable future.

• Adding Value for CustomersWDH has innate ability to gather customer insights to maximise innovation, deliver cost effective solutions, improve tenants’ living standards, and increase Social Value.

Leadership Excellence Framework

Sustainable social dividend

Sustaining confident communities

Doing best what matters most

Customer satisfaction drivers

Benchmarking satisfaction

Housing Tenant Satisfaction Index Pre and Post EFQMThe league table contains approximately120 entries from peer group organisations

Circle of decline

Virtuous circle

Social dividend

Cash WiseTeam

WellbeingCoordination

Team

WDHAcademy

Mental HealthNavigation

Team

OccupationalHealth Therapy

Team

Alcohol SupportTeam

Community Safety Team

TenancySupport Team

Debt Team

External Agencies

SocialDividend

Tenant

Questions

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