Effective Training A product of The T3 Group

T3-101: Turn your experts into trainers

Module 5:The Effective Manager

Module 5

What do we mean by training related to managing?

Module 5

Module 5 focuses on 3 training related management techniques:

Managing the physical training environment needs

Managing disruptive or problematic student behaviors

Managing training class flow

T3-101 Review

Module 5 builds upon previous modules

Module 1: Presentation & Listening skills Module 2: Training preparations & objectives Module 3: Motivating & encouraging learning Module 4: Evaluating learning

Effective training pulls from all of these lessons

Module 5 Introduction

So—how do we define Management related to training?

Management definition: “The act of directing and controlling a group of people for the purpose of coordinating and harmonizing the group towards accomplishing a goal.”

- From Wikipedia (http://en.wikipedia.org/wiki/Management)

Module 5 Introduction Exercise: How is Seinfeld effectively or

ineffectively “controlling” the classroom?

http://www.metacafe.com/w/175211/

Module 5 Overview

1. Three module lessons2. End of module group interactive role-play

Lesson 1: Managing the Training Environment

Lesson 2: Managing Classroom Problems

Lesson 3: Managing Class Flow

Lesson 1:Managing the Training Environment

Lesson 1 objective: Identify barriers to effective training and preventative solution systems for managing the physical environment: Logistics

• Space/seating• Training aids

Using Technology Training Direction

• Atmosphere • Ground rules• Agenda

Lesson 1: Managing the Training Environment

Case Study Exercise:

“As Kim began his training, he realized he did not have his latest PowerPoint with him. He was also having trouble with the projector being a pain to turn on. It was not the one he expected to use! The room was small, the chairs/tables were not arranged—such that some wont be able to see the screen very well. 10 minutes have already gone by! Class is getting restless, the air/heater is not working, cell phones are ringing, and his training confidence was fading by the second”

Lesson 1: Managing the Training Environment

What could have Kim improved upon?

What methods to prepare & manage the classroom effectively?

Lesson 1: Managing the Training Environment

1st —let’s look at Training Logistics

Many environment problems can be prevented before the class begins

Issues Classroom size Seating Training aids Student issues (cell phones)

Solutions Prepare class ahead of time for aids/tools Turnoff/vibrate cell phones

Lesson 1:Managing the Training Environment

2nd —the role of Technology

Issues Unexpected system failure, access or locked up Equipment doesn’t work or missing New types of equipment

Solutions Prepare ahead of time Be comfortable with your tools/equipment Have support readily accessible Maintain composure Have a back-up plan

Lesson 1: Managing the Training Environment

3rd —the role of class direction

Issues Agenda Time Classroom etiquette Atmosphere

Solutions Provide an overview Stick to the agenda Establish guidelines (cell phones, breaks) Open & supportive learning atmosphere

Lesson 1:Training Environment Job Aid

Is the room an appropriate size for class and group discussions?

Is the room formatted for audio-visual and computer needs? Do they work?

Are all of the training handouts printed/ready?

Does the room work properly for lighting, Internet, heating/air?

Are there restrooms located near by?

Is the agenda and class information prepared?

Lesson 1: Managing the Training Environment

Review

What did we learn in Lesson 1?

Physical training environment problems (logistics, technology, direction) can be easily mitigated by planning & preparing) Know your space Know your tools Know your agenda Set your atmosphere

“When you aim for perfection, you discover it’s a moving target.”

Now—on to Lesson 2: Managing student behaviors & disturbances

Moving from the classroom issues to student issues

Lesson 2:Managing Classroom Disturbances

In this lesson, you will learn to:

1. Identify and differentiate disruptive or problematic students by the 4 broad categories

2. Identify and apply strategies to manage disruptive/ problematic students

Lesson 2:Managing Classroom Disturbances

Disruptive/problematic student behaviors can be classified in 4 broad categories:

The Know-it-all The Distracting Chatter The Silent Student The Challenger/Disruptor

Most behavior problems are minor in nature

Lesson 2:Managing Classroom Disturbances

Reflect: What type of behavior are you in class usually?

The Know-it-all The Distracting Chatter The Silent Student The Challenger/Disruptor

Lesson 2:Managing Classroom Disturbances

Lesson 2:Managing Classroom Disturbances

1st - The Know-it-all

Behaviors:

Talks frequently

Answers at length

Interrupts instructor and other students

Interpret & explains everything on a frequent basis

Strategies:

Eye contact, politely cut them off, acknowledge their response, move on

Acknowledge with: “now let’s have others respond” or “what does the rest of the class think?”

Talk to student on break; individually in private

Lesson 2:Managing Classroom Disturbances

2nd - The Distracting chatter

Behaviors:

Talks during instruction to other classmates

Recycles what has already been said or irrelevant comments

Brings up personal or out of context issues

Strategies:

Make eye contact; and/or move towards them

Put them on the spot—ask them a question: “what is your thoughts on this?”

Talk to them after class

Lesson 2:Managing Classroom Disturbances

3rd - The Silent Student

Behaviors:

Infrequently talks or participates

Uninvolved

Befuddled/uncomfortable

Strategies:

Individualize; ask them questions: “What do you think?”

Make eye contact; be supportive

Discuss with neighbor

Lesson 2:Managing Classroom Disturbances

4th - The Challenger/Disruptor

Behaviors:

Disagrees

Confrontational

Uncooperative

Negative

Strategies:

Acknowledge, and cite references. If you don’t know, agree to find out

Recognize opinion, dis-engage

Be positive (don’t argue—keep your cool)

Let’s Practice

Role Play

The Know-it-all The Distracting Chatter The Silent Student The Challenger/Disruptor

Lesson 2:Managing Classroom Disturbances

Lesson 2: Managing Classroom Disturbances

Review Managing classroom behaviors

Applying effective response strategies to control the training environment The Know-it-all The Distracting Chatter The Silent Student The Challenger/Disruptor

Break!

Coming up: The finalLesson-Lesson 3: Class flowAnd then training role play!

Module 5 Review

Managing the physical environment (the room)

Managing disruptive orproblematic behaviors (the students)

…Now let’s look at managing classroom “instruction flow”…

Lesson 3:Managing Class Flow

Lesson 3:

Identify the three general parts of managing effective training

Understand the three step process of Prime, Prompt, and Perform

Lesson 3:Managing Class Flow

Lesson 3:Managing Class Flow

Most training follows a typical flow

Flow ensures training is on time & effective

Circular class flow nature

Lesson 3:Managing Class Flow

Step 1: Prime Tell them what you’re going

to tell them

State your goals and objectives

Explain the focus and expectations

Lesson 3:Managing Class Flow

Step 2: Prompt Tell them the learning

lesson

Facilitate discussion & questions

Perform demonstrations

Lesson 3:Managing Class Flow

Step 3: Perform Repeat: Tell them what

you told them

Use practice exercises & provide feedback

Review key learning points

Lesson 3:Managing Classroom Flow

Review Systematic instruction

model

3 phases:

• Prime: Tell them what you are going to tell them

• Prompt:Tell them• Repeat what you told them

and practice!

Final Exercise !!! Interactive group practice

Practicing Lessons 1-3

Objective: Hands-on Interactive practice managing a class, students, & class flow! Giving training in 5 minutes !

Exercise

Perform training!

3 teams of 4 students 10 minutes to prepare 5 minutes to present

Each team has 4 roles: 2 trainers, 1 evaluator, 1 “Problematic Student”

Debrief / Evaluation review afterwards

Exercise

After exercise debrief

Exercise Feedback

Module 5 Evaluation sheets

T3-101 Effective Training:Turning your experts into trainers

Seminar Summary

5 modules focusing on becoming effective trainers

Effective presentation & communication skills Clear outcome based learning objectives Motivational instruction Measuring & evaluating learning transfer Managing the learning environment

Effective TrainingA product of The T3 Group

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