Effective Listening - a cornerstone of effective business analysis
Effective listening
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Transcript of Effective listening
MEANING.. Listening can be defined as the art of
Hearing and Understanding what someone is saying.
It may be defined as the perception or actual understanding whatever has been communicated.
Listening is more than hearing, it is getting meaningful understanding out of the message.
PRINCIPLES OF GOOD LISTENING1. Listen Patiently
2. Understanding Speaker’s Feeling
3. Time for Discussion
4. Avoid Expressing Views
5. Less Explanation
DETERMENTS TO THE LISTENING PROCESS Mind of listener
Involvement with the self
Ego
Fear
Stress
Knowledge of [email protected]
TYPES OF LISTENING Attentive Listening Pretending Listening Selective Listening Empathic Listening Listening for mutual Creativity Intuitive Listening Active listening Critical listening Content listening Instructive listening
FACTORS AFFECTING LISTENING Physical environment
The nature and kind of work
Personal factors
Speed
Interest of listener
PURPOSE OF LISTENING To get inspiration
For passing the time
To gain some information
To become social
To acquire knowledge
GOOD LISTENERS VERSES POOR LISTENERS…
Good Listeners Poor Listeners
Do not Interrupt Over Talkative
Remain Patient Inattentive
Make Eye Contact Interrupt
Show Interest Impatient to talk
Look Attentive “Yes, but…” approach
Concentrate Very Critical
Ask Open Questions Poor [email protected]
ADVANTAGE OF LISTENING1. Improve communication
2. Create interest
3. Helps in making decisions
4. Leads to positive attitudes
5. Coordination
6. Removing [email protected]
GUIDELINES FOR EFFECTIVE LISTENING Eye Contact Listen patiently Avoid Premature Arguments Avoid Distracting Actions or gestures Listen to total meaning Observe non-verbal cues Avoid fake attention No personal bias Put the speaker at ease Avoid unnecessary arguments Have an open mind When necessary ask short questions Control temper Coordination Do not talk while speaking
