Leisure Times Edition 2 - 2016 Priceless

Leisuretime now has CPT (Confederation of Passenger Transport) MembershipLeisuretime are proud to be members of the Confederation of Passenger Transport (CPT) UK. Adding to our already comprehensive industry memberships (ABTA, CLIA, CTC, GTOA, and Advantage), we aim to make booking a getaway simple and stress free. The CPT is the voice of the bus and coach industries, representing over 1000 operators around the country. Enhancing Leisuretime’s reputation as a leader in the coach travel industry, membership will ensure that we are kept up to date with the latest developments and transport regulations around Europe. Working tirelessly to make sure that all members are adhering to industry standards, CPT makes sure that we can keep our customers safe and protected – which is ultimately,

our number one priority. Keeping all members aware of new legislation, membership means that we can continue to provide the first-class service our customers are used to, whilst providing access to the latest industry resources. Recognised by the government as the voice of the bus and coach industries, CPT ensures that all members are kept abreast of all market trends and are able to be competitive within the industry.

THE LOWEST DEPOSIT AROUND - WE’VE KEPT OUR DEPOSIT FOR COACH HOLIDAYS AT ONLY £35!Meeting the needs of our customers is imperative for us at Leisuretime. Keeping our deposit to just £35 for the bulk of holidays, means that everyone can enjoy a fantastic holiday without the stress of high deposits. Unchanged since Leisuretime’s inception 20 years ago, we have expanded our offering dramatically without passing on increases in deposits to our customers.

Leisuretime are excited to announce that we have been shortlisted for the Coach Tour Operator Brochure of the Year Award at the Coach Tourism Awards 2016. Our brochure is fully designed and brought together by Leisuretime’s in-house design team, so it really shows the vision and creativity of the team. Continuing the success, our pioneering ‘Travel Fund’ concept has been shortlisted for Innovation of the Year at the National Coach Tourism Awards 2016. Allowing customers to save for their next holiday easily, the Travel Fund – powered by Payzella – enables multiple people to pay into a savings account so that customers can enjoy the holiday of their dreams. Whether it be a group getaway, a weekend city break, or the holiday of a lifetime, customers can spend the money on any Leisuretime holiday or on any holiday booked by Leisuretime’s ABTA travel shop.

COACH TOURISM AWARDS 2016

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INNOVATION

Due to continued development, we have a new product team and expert Product Manager at Leisuretime, Tracey James. We have introduced new tours, hotels and tour inclusions in order to further increase of our offering to customers. The new tours have proven to be a huge success, leaving customers happier than ever thanks to improvements in hotel quality. We have also expanded our range of holidays to meet the needs of everyone wanting to getaway. Launched at the end of 2015, the Leisuretime Lite range offers affordable holidays at our most popular destinations. Proving extremely popular with our customers, Leisuretime Lite offers great value for money without compromising on quality.

We have experienced a huge increase in both demand and sales for package holidays operated by Thomas Cook and Thomson during the first quarter of 2016. Thanks to our reputation for being experts in the industry, along with exclusive deals and the launch of Leisuretime’s Cruise Centre, we have rapidly become the go-to place for cruise bookings too.

THIRD-PARTY OPERATORS PRODUCT PROVING POPULAR IN LEISURETIME STORES

Throughout 2015 we ran a competition to win a trip for two to New York. With accommodation at a Times Square hotel, Business Class flights with British Airways and transfers to/from London Heathrow Airport up for grabs, as you can imagine, the competition was highly sought after. Won by Mr and Mrs Jordan, who are regular Leisuretime travellers, the couple hail from Barry, South Wales. The couple are looking forward to doing some Christmas shopping when they jet off in November this year. We regularly run competitions on our social media sites, so if you fancy winning a one in a lifetime getaway, follow us on social media to be the first to hear about new competitions and updates.

CLIENT COMPETITION – TRIP TO NEW YORK

We are one of the region’s most active sports club sponsors, and are proud to help fund and promote Welsh sport. Supporting Cardiff City FC, Newport County FC, Cogan Coronation FC, Merthyr RFC, Ospreys RFC and Newport-Gwent Dragons RFC, we pride ourselves on being active in the community and helping to improve awareness about events taking place throughout South Wales. The travel partner for one-off games and tournaments, including the high profile Pontypridd FC vs talkSPORTAllStars game, as well as the Cardiff Academicals European Veteran’s Tournament, we are proud to be actively involved in all aspects of these sporting events.

SPORTS CLUB SPONSORSHIP

TY-HAFAN & FUNDRAISINGWe are continuing to support local children’s hospice Ty-Hafan. Undertaking various fundraising activities throughout the year, we aim to raise £10,000 for the charity. Currently cycling the distance from Cardiff to Paris on an exercise bike, we are taking the bike on a tour around South Wales to complete the task. In a bid to further support this worthy cause, we were also proud to provide trips to Disneyland Paris, a coach to West Midlands Safari Park and various other destinationsfor the children. As part of our continued commitment to supporting a wide range of charities,we are also working with other charities, such as Rotary International.

CARDIFF WEST INTERCHANGE HUB

environment for customers, as well as a smoother feeder interchange process, the new hub will provide a more relaxing and pleasant environment for holidaymakers. Ensuring that holidays get off to a great start, the hub is ideally located next to both refreshment and toilet facilities. Holidaymakers will also be able to take full advantage of the convenient PayByPhone car parking available at the Services. Making organising car parking and travel infinitely easier, PayByPhone car parking means that holidaymakers can organise their parking before they get there, making the start of their holiday pain-free.

Marking the start of a new phase of growth ambitions here at Leisuretime, we have moved our pick-up interchange in South Wales to Cardiff West Services. In a bid to provide better routes and a more pleasant experience for our customers, the new hub contains a new luggage holding area, a live arrivals/departure screen, and an information point which will be manned with Leisuretime staff on departure days. Providing a peaceful and stress-free

Leisuretime is excited to announce an increased number of coach joining points in South Wales, West Wales and the South of England. Increasing from 31 to 59, the new points will make for a more streamlined pick up service, while providing customers with more options for pick ups. Making sure customers are catered for is our number one priority and as result we have also expanded our offering and included pick up points in Monmouth, Raglan and Ross-on-Wye. Adding to our already comprehensive pick up points, the new points will benefit customers in South Wales and Herefordshire. As the popularity of our European tours continue, we have introduced new pick up points in West Wales for our European adventures. Adding points in Haverfordwest, St Clears, Milford Haven and Carmarthen, they will ensure that we continue to provide a first-rate service to our customers these areas. Always looking to develop our offering, we are pleased to have re-introduced a number of pick up points around Wales. Based on feedback from both customers and agent partners, we now have points in Treorchy, Tonypandy, Brynmawr, Llantwit Major and Rhoose. All our added and re-introduced pickups are designed to ensure we always put our customers first. Making Leisuretime holidays available for more customers, as well as reaching new locations, we aim to limit the travel to needed to each pick up point.

NEW PICK UP POINTS AND RE-INTRODUCED POPULAR PICK UPS

NEW COACH IN LEISURETIME LIVERYIn a bid to further establish ourselves as the UK’s leading coach tour operator, we are further increasing the number of Leisuretime branded coaches in our fleet. The latest is the fully-featured 2015 Temsa Safari. Operated by Lewis Coaches, the coach provides travellers with comfort and luxury, in order to provide a truly relaxing experience. As we expand our fleet, we only work with partners who share our passion for delivering excellent quality and service. All our customers can rest assured that they will only travel on a vehicle operated by Leisuretime – or by one of our carefully selected transport providers. As none of us like to be uncomfortable, we are working on improving the quality and average age of our vehicles to ensure maximum comfort for customers. Particularly important for long journeys to Europe, ensuring the comfort of our customers is one of our top priorities. Proud of our heritage, we are always committed to supporting local businesses, and as a result, are continuing to work and partner with local coach operators.

NEW GROUPS SALES MANAGERWe are pleased to announce we have a new Groups Sales Manager here at Leisuretime. Having worked with Leisuretime for eight years in various sales and operations roles, Abby O’Connor has a wealth of travel experience. Having been recently promoted, she can arrange trips for 10 or more people to any destination. Offering the best group discounts for whichever travel method you require, she makes sure she provides the best group getaways for the best price. Get in touch with Abby to discover some truly fantastic group getaways today, groups@leisuretime.co.uk

EVENTS WE ARE ATTENDINGThe Leisuretime Roadshow is coming to a town near you! Look out for one of our coaches or our gazebo popping up throughout the year in various towns right around the country. We’ll also be making an appearance at various events throughout 2016, including the Pembrokeshire Country Show, Swansea Air Show, Monmouth Show and Barry Festival of Transport.

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