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Moving Government Travel Forward

Presented by The Society of Government Travel Professionals

September 17 & 18, 2014 | Washington D.C.

EdCon 14

Platinum Sponsors

THANK YOU, SPONSORS!

Gold Sponsors

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EdCon 14

Purchase raffle tickets for $5 each for a chance to win any one of our many prizes. Drawing willbe held at the Farewell Reception. You do not need to be present to win. All proceeds benefitOperation Homefront.

Many thanks to the numerous suppliers who gave generously to the Operation Homefront raffle. Operation Homefrontprovides emergency financial and other assistance to the families of our service members and wounded warriors.

Operation Homefront Raffle

WELCOME TO

EdCon 14

www.sgtp.org Presented by The Society of Government Travel Professionals 1

Dear Colleagues and Friends:

Welcome to EdCon’14! We are excited about this year’s program, “Moving Government Travel Forward.” We have great speakers and sessions lined up for the show, with the overall goal of presenting information on how to best serveour government clients while meeting industry needs and providing continued economic value to our industry.

With this in mind, we have invited industry experts and leaders to participate in EdCon’14 to help stimulate our criticalforward thinking and provide us with the latest analysis, research and information on topics key to government travel.

You won’t want to miss our three featured speakers! Kicking off EdCon’14 will be Vail Brown, Vice President of BusinessDevelopment & Marketing for STR, Inc., a leader in the lodging industry that assists global companies andgovernments with data and analysis. Vail’s presentation on how statistics, trends and analysis can have a large positiveimpact for both buyers and sellers of travel should be most instructive.

EdCon’14 will also feature two top government executives: Jerry Koehler, Division Director, Risk Based Security for TSA,and Craig Flynn, Director Travel & Relocation Policy, General Services Administration Office of Government-wide Policy.Koehler will share the latest info on the TSA PreCheck program and discuss TSA’s mission. Flynn, always a popularspeaker, will talk about finding the “sweet spot” between saving money and infringing upon employee’s rights.

As always, EdCon’14 will also feature many stimulating educational sessions that are essential information for buyersand sellers in our industry. These include GSA’s TMC & Industry Forums, state travel experts presenting the Value ofManaged Travel Programs, GSA’s Federal Travel Approver Training Program, WSCA-NASPO discussing a cooperativeprogram on how state governments can more effectively control their travel expenses, and Amtrak’s new governmentprograms for rail travel.

The ever-popular SGTP TradeXchange, our mini tradeshow, is a unique opportunity for buyers, sellers, and policymakers to learn more about each other and what products or services they offer. You will want to stop at all the vendortables and booths and meet with the companies and services that support SGTP and government travel and canpotentially save your agency time and money.

We are delighted that you are joining us for EcCon’14 and we hope that you will find the program beneficial andinformative. Enjoy the fabulous networking and have fun making new connections as well as reconnecting with friendsand colleagues.

Best regards,

Rick Singer, CTC, CGTP Marc StecExecutive Director, Society of President, Society of Government Travel

Government Travel Professionals (SGTP) Professionals (SGTP) Board of DirectorsVice President Strategic Business Initiatives,

CWTSatoTravel

EdCon 14

www.sgtp.org Presented by The Society of Government Travel Professionals 2EdCon 14

EdCon 14Moving Government Travel Forward

EDCON’1 4 is a training session for everyone involved in the government travel industry and those seekingopportunities in government and military travel markets. EdCon’14 was designed to provide attendees withinformation and insight to better understand the challenges of providing or obtaining world class travelmanagement services with reduced resources while implementing new initiatives and new policies. At EdCon’14you will learn from those persons directly involved in purchasing or managing travel and learn how to obtain or provide more effective travel services. Additionally, those attending will also discover and learn best practiceson assisting government agencies while effectively increasing their share of the business and revenues.

EDCON’ 14 ENGAGES HUNDREDS OF PARTICIPANTS THROUGH:

� Tactical and strategic sessions assembled by EdCon’14 program committee and the SGTP Board of Directors

� Keynote Presentation by Vail Brown, Vice President, Global Business Development & Marketing, STR, Inc.� TSA’s Risk Based Security� Communication between Industry and government leadership� Connecting and networking with others who enjoy the challenges of government travel

WHO SHOULD ATTEND?

� Government travel Professionals responsible for service fulfillment� Small Business Owners who seek to do business with the government� Sales Professionals who set objectives for driving government travel sales� Procurement Administrators who purchase from TMCs� Travel Policy Developers and Administrators responsible for development and oversight of travel policy� Government Contractors who currently work with or seek new business with the government� Executives who manage customer engagement with government agencies� Product Managers interested in improving their overall product and experience delivered to government

travelers� Technology, Marketing and Strategy Professionals responsible for increasing engagement with

government clients� Market Researchers seeking new tactics for driving government customer insights


SCHEDULE OF EVENTS

10:00 AM - Society of Government Travel Professionals

11:30 AM (SGTP) Supplier Council Meeting | Poplar

Supplier Council members only.

Co Chair, Supplier Council: Scott Lamb, CCTE, CGTPDirector - Government Segment Global Travel IndustryRelations, Hilton Hotels Co Chair, Supplier Council: Judy Silcox, CTC, CCTE,Key Account Director, Government Global Sales,Intercontinental Hotels Group

11:45 AM - Society of Government Travel Professionals

2:00 PM (SGTP) Board of Director’s Meeting | Poplar

Board & Invited Guests Only

1:00 PM - EdCon'14 Registration Open

5:00 PM Lower Lobby Foyer

Beverage Service Sponsored by Extended Stay AmericaExtended Stay America is anideal solution for civilian and military travelers whoneed comfort at an exceptional price. Their studiosuites offer a home-away-from-home atmospherewith in-suite kitchens, wireless Internet access, plentyof workspace, and on-site guest laundry facilities.Extended Stay America is a proud sponsor of SGTP’sEdCon’14.

1:15 PM - Orientation to Government Travel | Plaza I2:00 PM Let’s get acquainted. Join other new government

travel colleagues in an overview of GovernmentTravel and how you can get the most out of SGTP.

Presented by: Lucy Gomez, Director of Sales CrownePlaza, San Diego

DAY 1 WEDNESDAY, SEPTEMBER 17, 2014

2:00 PM - GSA TMC Forum | Plaza II & III3:15 PM A GSA led collaborative discussion with the TMCs

that provide travel services to federal civilian andmilitary travelers. Reserved for TMCs, DoD, ETS and GDS representatives.

Presented by: Jerome Bristow,Chief Customer ServiceBranch GSA FAS

3:30 PM - GSA Industry Forum | Plaza II & III4:30 PM GSA invites industry partners from the airlines and

car rental companies to join the discussion and sharetravel updates and trends from their uniqueperspective.

Presented by: Jerome Bristow,Chief Customer ServiceBranch GSA FAS

4:30 PM - Welcome Reception & TradeXchange

5:45 PM Lower Lobby Foyer A mini tradeshow and networking reception to bringyou closer to your colleagues while discovering newproducts and services.

Sponsored by Avis Budget Car Group and Sabre Travel Network/GetThereAvis Budget Group, Inc. is a leading provider of vehiclerental services, with operations in more then 70 countries, which proudly serve the U.S. Militaryand government markets.

Helping customers significantlyreduce their travel spend, GetThere andSabre combine innovation and travelindustry expertise bringing the best travel industry technology to 4,500+government and corporate clients worldwide.


7:30 AM - EdCon'14 Registration Open


Coffee Service Sponsored by Extended Stay AmericaExtended Stay America is an ideal solution for civilianand military travelers who need comfort at anexceptional price. Their studio suites offer a home-away-from-home atmosphere with in-suite kitchens,wireless Internet access, plenty of workspace, and on-site guest laundry facilities. Extended StayAmerica is a proud sponsor of SGTP’s EdCon’14.

8:00 AM - Breakfast | Ballroom B&C8:40 AM Please join us in welcoming Sandra Taylor, Director

of Worldwide Sales Best Western International, as she introduces the latest happenings at Best WesternHotels.

Sponsored by Best Western InternationalWith three types of hotels that offer amenities andservices to meet yourindividual travel needs,finding the right hotel isnow easier than ever!

Best Western: Warm, clean, comfortable surroundingswelcome you at Best Western hotels, with all theamenities to ensure a restful and productive stay at anexceptional value.

Best Western Plus: Offering that little something extra,from well appointed rooms to modern amenities, BestWestern Plus hotels are thoughtfully designed to suit theneeds of any business or leisure traveler.

Best Western Premier: A refined level of comfort awaitsyou at Best Western Premier hotels. Distinct styling.Personalized service. The plush amenities and featureswill always leave a lasting impression.

8:50 AM - Welcome and Opening Patriotic Ceremony

9:00 AM Ballroom B&C

Welcome and opening remarks from SGTP’s ExecutiveDirector, Rick Singer, CTC, CGTP. Followed by theintroduction of EdCon’14 Conference Chair, Marc Stec,SGTP President and Vice President Strategic BusinessInitiatives, CWTSatoTravel.

Presentation of colors by the U.S. Armed Forces ColorGuard and Retired 1st Sergeant Donald Plavnick, U.S. Marine Corps.

9:10 AM - KEYNOTE PRESENTATION | Ballroom B & C10:00 AM Beyond Bullet Points: Statistics, Trends

and Analysis

Keynote Speaker: Vail Brown, Vice President, GlobalBusiness Development & Marketing, STR, Inc.

STR has been collecting hotel performance data for30 years. Capitalizing on this comprehensive history,this presentation will present the current state of thehotel industry; group and transient demand;performance trends within the U.S. top 25 markets;what’s in the pipeline and STR’s 2014/15 forecast.This information will assist in your upcomingstrategies, as ell as update you with the buzzingtopics in the industry.

Sponsored by InterContinental Hotels GroupIntercontinental Hotels is a majorsupplier to government travel, each year they show theirindustry support by sponsoring SGTP and highlightingthe good work of Operation Homefront.

10:00 AM - FEATURED SPEAKER | Ballroom B&C10:45 AM TSA’s Risk Based Security

Featured Speaker: Jerry Koehler, Division Director,Office of Risk Based Security

TSA will explain the Risk Based Security Program,and details including:

� What is the TSA Precheck Program?� Who’s eligible for TSA PreCheck?� What Does TSA Precheck mean for travelers?� How does TSA Precheck work?� Why should you enroll in the DHS Trusted Traveler

Program?Conclusions will include How a Federal, DoD, and allothers are able to participate in the TSA PreCheckProgram.

Sponsored by Hilton WorldwideHilton Worldwide offers government travelers over3600 locations in 82 countries around the globe. Ourten brands: Hilton, Conrad, Waldorf Astoria, HamptonInns, Doubletree, Embassy Suites, Home2Suites, HiltonGarden inns, Homewood Suites, and Hilton GrandVacation Clubs will fit yourindividual business andleisure needs, as well ashelp you host a successfulmeeting or event. Our Honors program allows travelersto earn points and miles as well as the special perksthat make travel a joy, not a burden.

SCHEDULE OF EVENTS (continued)

DAY 2 THURSDAY, SEPTEMBER 18, 2014


10:45 AM - Refreshment Break & TradeXchange

11:00 AM Lower Lobby Foyer

Take a break and get refreshed before the next session.Also the mini tradeshow and networking receptioncontinue to bring you closer to your colleagues whilediscovering new products and services.

Co-sponsored by LaQuinta Inns & Suites and OmegaWorld TravelLaQuinta Inns & Suites—Wake Up on the Right Side®

Whether you’re traveling on business, a leisure getaway,or a family vacation, LaQuinta has the right hotelaccommodations for you. Take advantage of free Internetaccess, free breakfast, and comfy beds offered atLaQuinta Inns & Suites. You’llfind the best rates online, thewidest variety of room options,the most reliable hotel info, andmore on LQ.com. Thank you forconsidering LaQuinta Inns & Suites for your hotel travelplans!

At Omega World Travel weKnow Government Travel. As apioneer in government travelmanagement, Omega boasts more than three decades ofeffectively customizing travel solutions to satisfygovernment requirements. We realize that governmentcustomers have unique requirements specific to theirindividual missions.

Omega is a federal government contractor under GSATravel Services Solution, Schedule 599; a designated DoDcontractor and an ETS2 and DTS support provider.Omega has a veteran staff of highly trained andexperienced government travel specialists who providevarious specialized services. We are experienced inofficial domestic and international travel, leisure withofficial travel, escort travel, high-security travel and VIPtravel. If your needs include travel arrangements fortemporary duty, PCS, evacuation or civilians oninvitational travel orders, we can handle that too.

Concurrent Educational Sessions (Choose one)

Concurrent Educational Sessions Sponsored by Duluth TravelIncorporatedDuluth Travel Incorporated, an Atlanta basedTravel Management company, offers superiorsolutions for government travel. For over adecade, Duluth Travel Incorporated hasprovided proprietary technology solutionsensuring data accuracy and end-to-end integration meeting theunique requirements of government travel and audit provisions.Our experience, customer service and innovative technology haveenabled Duluth Travel Incorporated to become a trustedGovernment travel management company.

11:00 AM - Session A: Value of a Managed Travel Program

11:45 AM Plaza ISetting up, and the benefits of having a ManagedTravel Program.

Presented by: � Tami Nelson, State Travel Manager, State of Utah � Dallas Stewart, Account Manager Client Consulting,

Christopherson Business Travel

Session B: Federal Travel Approver Training

Plaza IIYou Asked GSA Delivers Come learn about GSA’s newonline travel training programs including Travel ApproverTraining, FTR in Depth & Attending a Conference.

Presented by: Lauren Concklin, Senior ProgramAnalyst, Team Lead GSA FAS


11:45 PM - Session C: Utilizing the WSCA-NASPO

12:30 PM Vendor Contracts | Plaza IAn overview of Cooperative Purchasing Organization,how to utilize their current contractsand the costs savings they can bringto the state government. Includedwill be air, hotel and car contracts forstate government official travel.

Presented by: Tim Hay, WSCA-NASPO

Session D: Making Informed Cost Saving Travel

Decisions | Plaza IIHow to optimize the use of Government Travel Programsin 2015 to save your travel & conference spend.

Presented by: Garlette L. Jordan, Program Analyst,GSA FAS

12:35 PM - Lunch & TradeXchange

2:15 PM Terrace Ballroom / Lower Lobby Foyer

Lunch Co-Sponsored byAmtrak and Hilton WorldwideWith Amtrak you can have amore efficient and productive journey. Whether you aretraveling for business or pleasure, Amtrak providesconvenient and cost effective travel options. Free WIFI isoffered on our regional and corridor trains along withcomfortable seats and plenty of room. Prepare for yournext meeting en-route, grab some food in the Café car, orjust relax, city to city. Amtrakis proud to be an SGTPEdCon’14 Sponsor.

Hilton Worldwide offersgovernment travelers over 3600 locations in 82countries around the globe. Our ten brands: Hilton,Conrad, Waldorf Astoria, Hampton Inns, Doubletree,


Embassy Suites, Home2Suites, Hilton Garden inns,Homewood Suites, and Hilton Grand Vacation Clubs willfit your individual business and leisure needs, as well ashelp you host a successful meeting or event. OurHonors program allows travelers to earn points andmiles as well as the special perks that make travel a joy,not a burden.


Concurrent Educational Sessions Sponsored by Duluth TravelIncorporatedDuluth Travel Incorporated, an Atlanta based Travel Managementcompany, offers superior solutions for government travel. For overa decade, Duluth Travel Incorporated has provided proprietarytechnology solutions ensuring data accuracy and end-to-endintegration meeting the unique requirements of government traveland audit provisions. Our experience, customer service andinnovative technology have enabled Duluth Travel Incorporated tobecome a trusted Government travel management company.

2:30 PM - Session E: Amtrak Travel

3:15 PM Plaza IAmtrak provides city center to city center, green,budget conscious transportation choices that keep youand your team low stress and productive en-route. Thissession will familiarize you with Amtrak travel choices,the onboard experience, and describe the new Amtrakfare plan available to government travelers. We will alsodiscuss booking channel solutions.

Presented by: � Dennis Lyons, Amtrak Senior Officer, National &

Government Accounts � Terry Rowley, Jr., Amtrak Senior Analyst, Sales

Distribution and Customer Service

Session F: FedRooms 2015

Plaza IIHoteliers do you have questions about the FedRoomsprogram changes for 2015? How were the Tier 1markets selected? How can you submit a 2015 bid?What are the evaluation criteria for propertyselection in the Tier 1 markets? Join the FedRoomsteam get the answers to your questions in thisinteractive session.

Presented by:� Kindall Farwell, Director FedRooms� Cathy Sheeley, Program Manager, U.S. Government

Hotel Program, FedRooms

3:15 PM - GENERAL SESSION | Terrace Ballroom 4:30 PM Finding the “Sweet Spot” Between Saving

Money & Infringing Upon Employee’s Rights

Presented by: Craig Flynn, Director Travel &Relocation Policy, GSA Office of Government-widePolicy

Sponsored by BCD TravelBCD Travel helps youmake the most of whatyou spend on travel. For travelers, this means keepingthem safe and productive, and equipping them tomake good choices on the road. For travel procurers,it means advising them on how to grow the value oftheir travel program. In short, we help you travelsmart and achieve more. We make this happen in 97countries with 11,000 creative, committed andexperienced people. And it’s how we maintain anindustry-leading client-retention rate of more than95%. For more information, visit www.bcdtravel.com.

4:30 PM - Farewell Reception & TradeXchange


It has been a long day filled with new insights and non-stop discussion. You have earned your time to relaxand say farewell to old and new friends alike. Be sure towrap up that last deal, collect one more business cardand enjoy your stay in Washington, D.C.

Sponsored by BCD TravelBCD Travel helps youmake the most of whatyou spend on travel. For travelers, this means keepingthem safe and productive, and equipping them tomake good choices on the road. For travel procurers,it means advising them on how to grow the value oftheir travel program. In short, we help you travelsmart and achieve more. We make this happen in 97countries with 11,000 creative, committed andexperienced people. And it’s how we maintain anindustry-leading client-retention rate of more than95%. For more information, visit www.bcdtravel.com.


SGTP LEADERSHIP

MARC STEC

SGTP President,

Vice President Strategic

Business Initiatives,

CWTSato Travel

Marc Stec is Vice President,

Strategic Business Initiatives,

for CWTSatoTravel. At

CWTSatoTravel, he oversees

contract administration,

proposals, supplier

relations, subcontracting and the oversight of the

FedRooms team. He also serves as in-house legal counsel on

government contract matters. Marc has worked in the travel

industry for over 22 years. Previously, he has also worked for

the U.S. Government Accountability Office, a D.C. based law

firm and on congressional campaigns. Marc has been a

member of SGTP since 1993 and has been President of the

SGTP Board of Directors 9 of the last 10 years. He lives in

Rockville, MD with his wife Cathy and has two boys in

college. Born in Pittsburgh, PA, he is a lifelong Steelers and

Pirates fan.

RICK SINGER, CGTP, CTC

SGTP Executive Director

Rick Singer is the Executive

Director of the Society

of Government Travel

Professionals (SGTP), a trade

association representing the

government travel sector.

Government travel, which

includes federal, military,

and state, travel, represents

nearly $15 billion in annual expenditures.

The mission of SGTP is to advocate for excellence in

government travel management and collaboration between

the government and the supporting travel industry. Through

education, networking, research and signature events SGTP

provides an open environment for positive change.

Rick brings more than 30 years of executive-level management

expertise across a broad spectrum of travel industry sectors.

Prior to joining SGTP, Rick was the Vice President of Vendor

Relations for Omega World Travel, based in Fairfax, VA. Rick

was the President and CEO of Adventure Tours, Inc., where he

spearheaded growth of the nationally recognized wholesale

travel company.

As the Executive Director of the Society of Government Travel

Professionals (SGTP), Rick’s passion for developing strategic

partnerships and alliances is shaping the direction of

government travel. He has served in this position since 2007.

He is a graduate of the University of Miami, with a degree in

Business Administration. Rick holds a certificate as a Certified

Government Travel Professional and serves on the following

government travel committees: GTAC — GSA’s Government

Travel Advisory Committee, and HSMAI’s Government Insider

Council.


KEYNOTE SPEAKER

VAIL R. BROWN

Vice President, Global

Business Development &

Marketing, STR, Inc.

Vail R. Brown is VicePresident of GlobalBusiness Development &Marketing for STR, Inc., the leading authority onhotel industry performancetrends. STR providesclients—including hotel

operators, developers, financiers, analysts and suppliers tothe hotel industry—access to hotel research with regularand custom reports. STR provides a single source of globalhotel data covering daily and monthly performance data,forecasts, annual profitability, hotel pipeline and hotelcensus information. Their commitment to confidentialityand accuracy has set the industry standard for overtwenty-five years. STR founded the STR family of companies and is proudly associated with STR Global, STR Analytics, and HotelNewsNow.com.STR also founded the Hotel Data Conference(www.Hoteldataconference.com), which is held annually inNashville, Tennessee.

Mrs. Brown is responsible for the overall coordination,functional management and leadership of the businessdevelopment and marketing strategies for the STR Familyof Companies - STR, STR Global, STR Analytics, Hotel NewsNow and the Hotel Data Conference. Along with hotelspecific sales and marketing, Mrs. Brown’s efforts aredirected towards expanding relationships with third partyvendors by promoting new products and services. She isoften featured as a guest speaker at international, national,regional and state conferences. Mrs. Brown currently is thePast Chair for the AH&LA Women In Lodging (WIL)Executive Council, Chair for the HSMAI Foundation Boardof Directors and a member of the Women’s PoliticalCollaborative of TN. She is the recipient of 2013 AmericanHotel & Lodging Association John Whitaker Award.

Prior to joining STR, Mrs. Brown was the Director ofMembership Development for the Tennessee Hotel &Lodging Association (now Tennessee HospitalityAssociation) and Greater Nashville Hotel & LodgingAssociation. Mrs. Brown holds a Bachelor of Sciencedegree from Western Kentucky University in PoliticalScience and Environment Studies. She resides in Nashville,TN with her husband.

FEATURED TSA SPEAKER

JERRY KOEHLER

Director, Marketing and

Branding, Office of the

Chief Risk Officer, TSA

Jerry began his career withTSA at Secure Flight, wherehe was accountable for theimplementation of SecureFlight with U.S. based andnon-U.S. based airlines.

Jerry joined the Office ofRisk Based Security (ORBS) in June 2011, where he initiallyled industry stakeholder engagement, technology

integration, marketing, communications and partnershipefforts with major airlines and associations.

In his role as Director, Marketing and Branding for ORBS,and now the Office of the Chief Risk Officer, Jerry has ledthe marketing strategy and direction for risk based securityinitiatives, including but not limited to TSA Pre?™marketing initiatives with participating stakeholders.

Prior to joining TSA, Jerry was the Director, BusinessDevelopment with Amadeus North America, and theManaging Director of Industry Relations with AgentWare.In addition, prior to those roles, Jerry was with US Airwaysfor 16 years, and held various positions including Director,North America Field Sales.


JEROME C. BRISTOW

Chief, Customer Service

Branch, GSA FAS

Mr. Bristow works in the

Office of Travel and

Transportation Services, for

the U.S. General Services

Administration, Federal

Acquisition Service (FAS).

The Center for Travel

Management provides

government-wide travel programs in air, hotel, online travel

management, data reporting and training to support

customer agencies in efficiently managing a $17B annual

travel spend.

The Center for Travel Management includes the

government-wide services of which Mr. Bristow manages

the business goals and innovative solutions to meet

organizational objectives. He represents his programs of

responsibility at the Program Manager level with federal

agencies, and leads programs in the areas of City Pair

Program, Customer Service, Professional Development and

Training, Travel Services Solutions Schedule, GSA Travel

Management Information Services, and the Rental

Supplemental Vehicle Program.

His goals are to expand the Travel programs that provide

greater government-wide efficiencies and ensure significant

and sustainable business models. To achieve these goals

he ensures program goals are aligned with customer

expectations and available commercial practices. His

disciplined approach to performance management, ensures

those visions and missions are achieved.

WIth a diverse background of over 25 years of travel

experience and government expertise, Mr. Bristow has

served both in the private and public sectors of government

travel and possesses a knowledge of how to bring both

entities together in the government arena.

EDCON’14 SPEAKER & PRESENTER BIOS

LAUREN CONCKLIN

Senior Program Analyst,

Team Lead, GSA FAS

Lauren Concklin is a team

lead with the General

Services Administration.

She has been with GSA for

9 years and has received

the Commissioner’s Award

for outstanding service to

GSA’s customers. She is

presently rolling out the Blackboard Learn hosted service

to provide training for the Federal Travel Regulations to

about two and half million civilian employees. Lauren’s

prior responsibilities include providing a hosted business

intelligence reporting solution to over 100 federal agencies

and independent commissions, and managing GSA’s Fleet

safety program which included over 10,000 vehicles.

She received her MBA from Marymount College and her

undergraduate degree from American University where she

played intercollegiate soccer.

KINDALL FARWELL

Director, FedRooms

Kindall Farwell is the

director for the U.S.

Government Hotel Program,

FedRooms®, which is

managed by CWTSato

Travel This business was

awarded to CWTSato Travel

in 2004 and re-awarded in

2009. Ms. Farwell is

responsible for overall FedRooms program management,

including FedRooms®, FedRooms® Groups and Meetings,

FedRates and StateRates. She is also responsible for hotel,

travel agency, GDS and self-booking tool relationships,

negotiations and Web site development. A 25-year-industry

veteran, Ms. Farwell has held previous roles at CWT in

Global IT Management, Training and Operations.


EDCON’14 SPEAKER & PRESENTER BIOS (continued)

CRAIG FLYNN

Director of Travel &

Relocation Policy, GSA

Office of Government-wide

Policy

Craig Flynn serves as the

Director of Travel and

Relocation Policy in the

Office of Government-wide

Policy at the General

Services Administration.

The Office develops

government-wide policies to ensure the economical and

efficient management of government travel and relocation.

He is responsible for a team of policy analysts who write,

interpret, and educate federal employees and travel and

relocation managers about the Federal Travel Regulations.

Additionally, his Division of GSA sets the Per Diem and

Privately Operated Vehicle (POV) rates for federal

employee reimbursement while they are on official travel.

Mr. Flynn liaisons with state and local governments,

industry, and professional organizations and participates

in the work of boards, committees, and groups related

to the responsibilities of the office. Finally, through close

collaboration and consensus with these stakeholder

liaisons, federal agencies, Congress, and the Office of

Management and Budget, the Office crafts policy to

provide overall management direction for effective and

efficient government.

Prior to the GSA, Mr. Flynn worked for the National

Agricultural Statistics Service (NASS) within the Department

of Agriculture for more than 18 years in various leadership

roles, including the Head of Budget Administration and

Human Resources Services Office, Director of the Oklahoma

Statistical Field Office, and Head of the Training and

Development Office.

LUCY GOMEZ

Sales Manager for Business

and Government, Crowne

Plaza San Diego

Lucy Gomez 30 + years in

the Travel and Hospitality

industry and is currently the

Sales Manager for Business

and Government at the

Crowne Plaza San Diego

since 2011, prior to this, she

has held positions at Starwood for five years and 27 years in

all areas of Travel including, her last position with Sato at the

Marine Corp Recruiting Depot in San Diego.

Lucy has found the best success is by collaboration,

honesty and trust, which she found has been the key for

building long lasting relationships, both in Public and

Private sector.

Lucy currently, sits on various committees and is presently

the 2nd Vice President for the Society of Government

Meeting Professionals. Some of her memberships include a

long standing memberships are GBTA and the Port of San

Diego ship repair association. She is well known in the San

Diego Hospitality community as the “go to person”, when

it comes to Government meetings, projects and groups and

extended stays.

www.sgtp.org Presented by The Society of Government Travel Professionals 12EdCon 14www.sgtp.org Presented by The Society of Government Travel Professionals

TIM HAY

Cooperative Development

Analyst, WSCA-NASPO

Tim Hay has been a

Cooperative Development

Analyst with WSCA-NASPO

since April 2013. He was

previously with the State of

Oregon for 14 years as a State Procurement Analyst. During

his time at the State of Oregon Tim managed the State’s

travel, airline, credit card and other high profile contracts.

Tim was also the Secretary, Treasurer and Vice President

for the Oregon Public Purchasing Association.

Tim is a Certified Professional Public Buyer from the

Universal Public Purchasing Certification Council. He holds

two college degrees and Oregon’s Advanced Procurement

Certification. He is a very active member of the Society of

Government Travel Professionals and chaired the State

Travel Managers Alliance. Tim is a past Chair of the Salem

Airport Advisory Commission. Tim also sits on the Board of

Directors for Travel Salem. He also previously served on the

City of Salem Cultural Tourism Promotion Advisory Board,

and was awarded the Willard C Marshall – Special Citizen

Award in July 2006 from the City of Salem for his

volunteer services. In 2011, Tim was awarded the Duncan

Farrell – 2010 Person of the year award from the Society of

Government Travel Professionals and was also awarded the

2010 Buyer of the Year Award from the Oregon Public

Purchasing Association. Tim has been a national finalist for

NIGP Buyer of the Year for three years in a row, 2011, 2012

and 2013. He was named as a Best Practitioner and One of

the 25 Most Influential Business Travel Executives by

Business Travel News in 2013.


GARLETTE L. JORDAN

Program Analyst, GSA -

FAS, Center for Travel

Management

Garlette Jordan has spent

her entire federal career at

GSA. After working in the

Tools Commodity Center

for five months before it

moved to Kansas City,

Missouri, she went to the

Public Liaison Staff and handled congressionals, non-

congressionals and legislation which touched on every area

of GSA’s Federal Acquisition Service (formerly known as

the Federal Supply Service).

Seven years later, Garlette went to the Office of

Transportation and Property Management. As it evolved

and was renamed the Office of Travel and Transportation

Services, Garlette evolved as well having initially worked

on implementation of the American Express Travel Charge

Charge Card Program contract; city pairs and travel agency

services; international shipping and delivery; as a member

of the first team to establish a multiple award schedule for

travel, purchase and fleet charge card services, and then

managing over 400 webpages, producing publications and

speaking at various travel and transportation conferences

before joining the GSA lodging team. GSA Lodging

includes FedRooms, Long Term Lodging, Emergency

Lodging and Specialized Conference Facilities.


DENNIS LYONS

Amtrak Senior Officer,

National & Government

Accounts

Mr. Lyons has an extensive

background in the travel

and tourism industry, and

within Amtrak has worked

on and lead a wide range of

projects in Sales &

Marketing and Product

Development since 2005 on routes across the country.

Previous to joining Amtrak Mr. Lyons operated several

successful travel related businesses contracting to provide

travel and business development services with

organizations such as Amtrak, Florida Department of

Transportation, Visit Florida, Universal Studios, Walt Disney,

and various foreign multi-national companies. He is a US

Navy Veteran and former reconnaissance team leader.


TAMI NELSON

State Travel Manager

for the State of Utah

Tami Nelson is the State

Travel Manager for the

State of Utah. She began

her career in travel in 1989,

working for Marriott Hotels.

In 1991, she attended the

June Morris School of

Travel. In January, 2002,

she was hired as a corporate travel agent with Morris

Travel. Later that year, the State created a managed travel

program and Morris Travel was awarded the contract to be

the sole travel agency for the State of Utah. Tami was

hired as one of the first agents to book travel for the state.

In 2004, she became a state employee as the State Travel

Coordinator, working under the State Travel Manager. In

2005, Tami became the State Travel Manager for Utah. In

this role, Tami manages all travel contracts. These include

contracts for a travel agency, airlines, cars, hotels, box

trucks and travel cards. She also writes and implements

travel and reimbursement policies and procedures.

Tami has been married for 17 years and has two teenage

boys, both of which hold world titles in karate as under

belts. They both became black belts in June of this year.

She enjoys spending time with her family riding four

wheelers and wave runners and of course, traveling.


TERRY ROWLEY, JR.

Amtrak Senior Analyst,

Sales Distribution and

Customer Service

Mr. Rowley works with

leading technology

partners in leveraging web

service connections to

Amtrak in order to extend

access to passenger rail

availability, pricing,

booking, and ticketing transactions.

He facilitates the use of modern XML messaging and

technologies in advancing Amtrak’s eTicketing initiatives with

the travel trade. Positioning Amtrak to be a preferred travel

provider, available in the booking environments, where leisure,

corporate and business customers shop for their travel needs.

Mr. Rowley has been with Amtrak for 24 years.

CATHY SHEELEY

Program Manager, U.S.

Government Hotel Program,

FedRooms

Cathy Sheeley is the

program manager for the

US Government Hotel

Program FedRooms®, which

is managed by CWTSato

Travel. This business was

awarded to CWTSato Travel

in 2004 and re-awarded in 2009 and 2014. Ms. Sheeley is

responsible for SmartPay processing and analysis, the

FedRooms® annual RFP and overall process improvement.

Ms. Sheeley has seven years of travel experience and is

in her second year with the FedRooms program. Prior to

joining FedRooms, she spent five years as the Senior

Business Analyst for the CWT Hotel Solutions Group. In

this role she supported corporate client hotel programs by

creating actionable reporting designed to improve the

performance and profitability of corporate client programs.


DALLAS STEWART

Account Manager Client

Consulting, Christopherson

Business Travel

Dallas Stewart has worked

in the travel industry since

1999. She started her career

as a leisure and group

agent and then continued

on as a corporate agent at

several onsite offices for

Christopherson Business Travel. She has gained experience

in govt. travel by working at the State of Utah travel office

and the University of Utah travel office. After earning her

BA she became an account manager with Christopherson

managing many of their large clients including the State of

Utah and many Universities in Utah. She is currently

serving on the board of SGTP and a subcommittee for

State Travel working towards gaining state and university

interest in the association.

Sponsor / Representative Booth No.

IHG / Judy Silcox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S-01

Amtrak / Dennis Lyons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S-02

Avis/Budget / Beth Schoeller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S-03

TSA PreCheck / Tona Napoli . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S-04

LaQuinta Inns & Suites / Jake Paine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S-05

Omega World Travel / Patt Hall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S-06

Best Western International / Neeru Bhalla . . . . . . . . . . . . . . . . . . . . . . . . . S-07

Sabre Travel Network / Ilona Kierstead . . . . . . . . . . . . . . . . . . . . . . . . . . . . S-08


Exhibitor / Representative Booth No.

CVENT / Charlie Townshend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-01

Residence Inn Ballston / Allison Sayer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-02

Greystone Hotels / Melissa Becker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-03

Hotel Bristol / Elizabeth Fuller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-04

Carlson Rezidor Hotels / Sandi Millstein . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-05

Radisson Cape Canaveral / Stan Budsea . . . . . . . . . . . . . . . . . . . . . . . . . . . T-06

Drury Inns / Joan Gibbs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-07

Castle Hotels / Lori Flores . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-08

Hilton JFK / Oded Garti . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-09

Best Western Seven Seas / Andrea Wilson . . . . . . . . . . . . . . . . . . . . . . . . . T-10

Comfort Inn Alexandria/Quality Suites Norfolk Airport / Tracy Uphold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-11

Suite America / Kim Dunbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-12

Aston Waikiki Beach / Candace Yuen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-13

Red Roof Inns / Mark Feggeler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-14

Baywood Hotels / Ruveyde Gugus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-14A

mLinqs / Greg McIntyre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-15

Guest Quarters / Bibiana Stehly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-16

Days Business Alliance / Larry VanWert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-17

Hilton Hotels / Nayka Mendoza . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-18

EdCon 14 TRADEXCHANGE

Sponsor & Exhibitor Booths | Lower Lobby Foyer

Sponsor / Representative Booth No.

Enterprise Holdings / Bryan Scott . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S-09

Oakwood Worldwide / Daphne Mellilo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S-10

Extended Stay America / Jason Moore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S-11

Innovata/FedTravel.com / Judy Smith . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S-12

SGTP Registration / SGTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S-13

Madison Hospitality / Cynthia Carter-Lee . . . . . . . . . . . . . . . . . . . . . . . . . . . S-14

BCD Travel / Jim Kelleher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S-15

South African Airways / Debbie Droke . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S-16

Exhibitor / Representative Booth No.

Kesselrun Consulting / Michael Brennan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-19

Aston Executive Centre / Kathy Ahsam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-20

Hotel Bellclaire / Rachelle Schwarzenberg . . . . . . . . . . . . . . . . . . . . . . . . . . T-21

Crowne Plaza / San Diego / Lucy Gomez . . . . . . . . . . . . . . . . . . . . . . . . . . . T-22

Crowne Plaza / JFK Airport / Nancy Lupo . . . . . . . . . . . . . . . . . . . . . . . . . . T-23

Value Place / Flossie Alexander . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-24

Lord Baltimore Hotel / Anthony Toliver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-25

SIXT Car Rental / Jennifer Bialek . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-26

Churchill Properties / Kathy Policaro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-27

Hampton Inn Washington ,DC / Jamie Crouse . . . . . . . . . . . . . . . . . . . . . T-28

Hersha Hospitality / Gerry Clark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-29

Emirates Airlines / Radhika Chinoy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-30

Even Hotels, Rockville / Kristin Lesino . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-31

Holiday Inn Express Dulles Expo / Mary Kashani . . . . . . . . . . . . . . . . . . T-32

Holiday Inn Express & Suites Columbia East Elkridge / Alta Hayes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-33

Holiday Inn Central, Coakley Williams Hospitality / Don Evans . . . . T-34

Providence Hospitality / Christy Pettit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-35

Sheraton & Hilton Garden Inn JFK / Kathleen Pettit . . . . . . . . . . . . . . . T-36

Etihad Airways / Alton Watts


DOGWOOD

OFFICES/STORAGE

MAPLE ROOMTERRACE BALLROOM

PLAZA B/C

MEN’S ROOM

LADY’S ROOM

S-1 S-2 S-3

S-14

S-16S-15

S-17 S-13 S-12

S-5

S-6

S-7

S-8

S-9

S-10

T-14

S-11

S-4

T-13

T-12

T-19

T-18

T-17

T-29

T-20 T-14AT-30

T-28

T-27

T-11

T-10

T-9

T-8

T-7

T-6

T-5

T-16

T-15

T-22

T-21

T-24

T-23

T-26

T-25

T-32

T-33

T-31

T-34T-35T-36

T-3 T-4T-2T-1

EdCon 14 TRADEXCHANGE

Sponsor & Exhibitor Booths | Lower Lobby Foyer


NOTES

SGTP BOARD OF DIRECTORS SGTP would like to thank all the board of directors for their guidance and leadership for Government Travel.

It is their dedication to this industry that has made SGTP a success for over 30 years!

SGTP SUPPLIER COUNCILScott Lamb, CCTE, CGTP Co-ChairHilton Hotel Corporation, Director Government SegmentGlobal Travel Industry Relations

Judy Silcox, CTC, CCTE, Co-ChairInterContinental Hotel Group, Key Account DirectorGovernment America Sales

Claudia BonettiLockheed Martin, Travel Manager Global Agency Operations

Deborah DrokeSouth African Airways, Director Business Development Mid-Atlantic Region

Jeff HaagSouthwest Airlines, Government Relations Manager

Joe HerzogTravelport, Vice President Government BusinessDevelopment

Ilona KiersteadSabre/GetThere, Account Director, Global Accounts

Lori LefflerHertz, Global Government Strategic Manager

Sandi MillsteinCarlson Rezidor Hotel Group, Director, Global Sales –Government, Americas

Jason MooreExtended Stay America, Director Key Accounts Sales,Military & Government

Thom PuccioChoice Hotels International, Director of GlobalGovernment & Military Sales

Bryan ScottEnterprise Holdings, Enterprise, National & Alamo, Director Federal Government Sales

Sandra TaylorBestWestern International, Director Worldwide Sales

Marc Stec, President

CWTSato Travel, Vice President Strategic Business Initiatives

Paul Coleman, Vice President

TRAVCO & Sun Travel, President

Deborah Droke, Secretary

South African Airways, Regional Director Business Development

Scott Lamb, CGTP, Treasurer

Hilton Hotel Corporation, Director Government Segment Global Travel Industry Relations

Arthur Salus, Immediate Past President

Duluth Travel, President

Gloria Bohan, Founder SGTP

Omega World Travel, CEO & President

Jackye AltonAlmeda Travel, President

Goran GlicorovicOmega World Travel, Executive Vice President

Kevin McElroyCI Travel, Advisor to the President

Bryan ScottEnterprise Holdings, Enterprise, National & Alamo, Director Federal Government Sales

Judy Silcox, CTC, CCTEInterContiental Hotel Group, Key Account Director Government

Dallas StewartChristopherson Business Travel, Account Manager Client Consulting

Sandra TaylorBestWestern International,Director Worldwide Sales

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