ECAR Working Groups Meeting (176373813)

7/27/2019 ECAR Working Groups Meeting (176373813)

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ECAR, Benchmarking,

and More

Susan Grajek, Ph.D.

Vice President, EDUCAUSEECAR Working Groups Meeting

October 15, 2013

www.educause.edu/ecar/ecar-working-groups

http://www.educause.edu/ecar/ecar-working-groups









EDUCAUSE Center for Analysis and

Research (ECAR)

Established in 2001 to provide

research-based evidence to

support effective decisionmaking in higher education.

Nearly 500 colleges and

universities subscribe to ECAR.

3



EDUCAUSE Research and Staff

Susan Grajek,

Vice President,

Data, Research, and

Analytics

Joanna Grama,

Portfolio Manager,

Director of Cybersecurity and

GRC Programs

Leah Lang,

Senior IT Metrics and

Benchmarking Analyst

Jacqueline Bichsel,

Senior Research

Analyst

Eden Dahlstrom,

Director of Research

Pam Arroway,

Senior Statistician

Karen Wetzel

Program Manager

Susan Nesbitt,

Administrative

Associate

Mike Roedema,

Statistician

Ron Yanosky,

Senior Research

Fellow

Valerie Vogel

Program Manager TBN,

Director of

Administrative IT

Programs

TBN,

Data

Visualization

Specialist



Three primary research andbenchmarking venues

Core Data

Service

ECAR

IT Issues



ECAR 2013 Research

42 publications 8 original studies

E-learning

Students and

technology

Workforce

BYOE

ERP costs

Measuring IT costs

Mobile IT

E-Textbooks

Collaborations withGartner, CHECS, CUPA-

HR

Research bulletins and

case studies



Core data service

Multiple infrastructure improvements Reporting interface

Survey tool

Benchmarking professional development and support

Content

More data on more enterprise systems

New strategic measures

Alignment among costs, services, and staffing



A look ahead to 2014

Planned research GRC (with NACUA)

Student and faculty

studies

Cloud (probably)

Expansion of Top 10 IT

Issues

Major program focuses on GRC

Administrative IT

Grant from Lumina

Foundation

MIDAS

SITAR

Higher educationresearch briefs



GRC program

Vision of Success

The overall goal of the EDUCAUSE IT GRC program

will be to position the program as the “go to” and most

reliable, relevant, and respected resource for higher education IT leaders seeking more information about IT

governance, risk, and compliance issues.



Potential GRC deliverables through 2014

2013 Q4 2014 Q1 2014 Q2 2014 Q3 2014 Q4

• November/DecemberEDUCAUSE Review

focused on GRC

topics

• ECAR survey on GRC

topics

• GRC article in

quarterly edition of

EDUCAUSE Policynewsletter

• EDUCAUSE library

GRC products

marketed to

members

• GRC program advisorygroup established

• Publication of IT

Governance “Role

Models” research

• Release of 2014 ECAR

study on GRC

• Create GRC discussion

group listserv

• GRC web presence

announced

• GRC article in

quarterly edition of

EDUCAUSE Policy

newsletter

• GRC program advisorygroup whitepaper that

further defines IT

governance, risk, and

compliance needs and

presents a list of

questions that higher

education leaders must

ask about IT GRC efforts.

• IT risk management

working group whitepaper

on list of strategic,

operational, financial,

legal, and reputational

risks inherent in operating

information technology

systems

• IT governance workinggroup whitepaper on

common elements of

effective IT governance

programs

• GRC article in quarterly

edition of EDUCAUSE

Policy newsletter

• IT GRC programadvisory group and

working groups meet at

E14 to discuss GRC

issues and network

• Publish IT governance

maturity index (and

consider marketing

opportunities such asan E-Live! Presentation,

perhaps in conjunction

with reviewing results

from the ECAR GRC

study)

• GRC activities at E14


edition of EDUCAUSE

Policy newsletter

• Possible ECAR research

bulletin focusing on IT

governance case

studies (either 2nd or

3rd quarter)

• Publish summary of E14 GRC activities

• Publish IT risk

management

interactive template

(and consider

marketing

opportunities such as

an E-Live! Presentation)• Release IT GRC

strategic directions

plan for 2015


edition of EDUCAUSE

Policy newsletter



Administrative IT program

Still being defined

Themes so far

Costs of administrative IT systems…and processes

Analytics as a strategic differentiator

Hiring a practice leader



Lumina Foundation grant



A Higher Ed IT Research and Benchmarking Framework

Emergent

AreasPractices,

Solutions,

Technologies,

Applications

• Frameworks

• Landscapes

• Models• Building HE

markets

• Detailed tracking in CDS (solution, costs, quality,

contextual info, plans to change)

• Annual market analysis reports

• Solution-specific SIGs

• Customer panel wishlists

• High-level tracking in CDS or via recurring brief surveys

• Simple almanac-type reports

• Deployment, service management, and governance toolkits, standards, standard processes

(create and connect to and adapt existing materials)

IT Domain Areas

IT Service Management, Policy, Governance, and Strategy

Core Technologies and Applications (several within each domain)

Adjunct Technologies and Applications (many within each domain)

Teaching

and

Learning

Informa-

tion

Security

IT Support ERP Research Network,

Voice and

Data

Data

Center

Services

WebProduct-

ivity Apps

E-mail,

Calendar,

etc.)

• Staffing

• Finances

• Deployment indices

• Maturity Indices

• Standards



MIDAS: Maturity indices• Examines multiple dimensions of progress, not just technical

• Enables institutions to determine where they are…and

where they aspire to be

• Both expert- and data- driven

Research computing Analytics



MIDAS: Deployment indices

Stages of deployment for

specific

technologies and

services Aggregate to track

progress in a

domain

Example:MOOCs

0

10

20

30

40

50

60

70

80

90

Using MOOC

resources to

supplement

existing courses

Applying lessons

learned to

traditional courses

Awarding course

credit for MOOCs

Awarding digital

badges or other

recognition

Educating faculty

about MOOCs

Not at all Planning Piloting Implementing



What are your aspirations for us?

Working groups

Research

GRC

Administrative IT

Etc.

ECAR Working Groups Meeting (176373813)

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