Working in GroupsGroups

Learning Objectives

• Understand kinds of teams• Explore critical success factors (class

activity)• Identify group roles• Understand group processes (Tuckman

model)• Understand different leadership styles• Understanding how to judge the success

of a team

What’s a Group or Team?

Office / DepartmentTeam

Management team(cross-division)

Project / Ad-Hoc team

Virtual / Networked

Teams

Teams can be…

• Short-term or permanent

• Formally assembled or informally grouped / emerging

• Located geographically or in cyber-space

• Diverse or alike (culturally, professionally, etc.)

• Recognised or unacknowledged

What would make a team successful?

(Critical Success Factors)

Group ROLES

(see iPaper doc)

The TUCKMAN Model

Forming

Storming

Norming

Performing

Adjourning / Mourning?

Team LEADERSHIP Styles

Authoritarian

• Task-focused

• ‘Dictatorial’ style / “My way or high way”

• Sole decision-maker

• Suitable roles:– Conductor– Executive Chef

Team Leader

• Task-focused and people-oriented• Participatory management; everybody’s

input valuable • Seeks consensus• Suitable roles:

– Projects– Virtual teams– Consultants– ??

Team Leader

Socialiser

• People are priority• Generates discussion and positive feelings• Appropriate when fun and good will are

critical for success• Suitable roles:

– Talk show host?– Informal teams (friendly matches, telematch)– Lecturers?– ??

Socializer

Reticent

• Rules and methods are priority

• Always ‘by the book’, minimal innovation and risk-taking

• Suitable roles:– Accountant– Chief Researcher– Compliance / Audit Officer– Crisis Prevention?

Reticent

SocialiserSocialiserH

igh

Hig

hLo

wLo

w

Team LeaderTeam Leader

ReticentReticent AuthoritarianAuthoritarianPEO

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LowLow HighHigh

TASK-OrientedTASK-Oriented

Did you succeed?Did you succeed?

Were the tasks accomplished?

Was there satisfaction,

connection, etc.?