Lisa CotterNSCCH & The University of Newcastle

Gillian WoodBrian Tutt Library, NSW Health Department

NSW Health Libraries Forum, 8-9 November 2007Focus on the User Environment: Techniques and Technologies

explore > experiment > engage > evaluatehttp://nswhlf2007.blogspot.com

EBLIP in the 2.0 world: reflective practice unlocking the door to innovation

EBLIP in the 2.0 world: reflective practice unlocking the door to innovation

OverviewOverview

• Evidence-based library and information practice

• Web 2.0 / Library 2.0 overview

• Is EBLIP relevant in the 2.0 world ?

• MLA Social Networking Software Survey

• Australian Health Librarians and Web 2.0 – uncovering the evidence

Evidence Based Library and Information Practice (EBLIP)Evidence Based Library and Information Practice (EBLIP)

EBLIP

Web 2.0

EBLIP & Web 2.0

MLA SNS Survey

Australian Survey

APPRAISE the evidence

ACQUIRE the evidence

APPLY the evidence

ASSESS impact and

performance

(& report findings)

ASK a question

Web 2.0 an attitude more than a technologyWeb 2.0 an attitude more than a technology

• collaborative in nature• interactive• dynamic; perpetually “beta”• blurred line between creation & consumption

of content

Personal web pages blogs

Text-based tutorials streaming media applications

Taxonomies folksonomies

Q&A email reference instant messaging, virtual reference

OPAC personalised interface

“Web 2.0 is a matrix of dialogues, not a collection of monologues” Jack Maness, Webology

EBLIP

Web 2.0

EBLIP & Web 2.0

MLA SNS Survey

Australian Survey

Library 2.0 62 views and 7 definitionsLibrary 2.0 62 views and 7 definitions

• October 2005 - the term “Library 2.0” coined

• By January 2006 - 62 views and 7 definitions were collected. These include, Library 2.0 is: – not about technology– all about technology– a new name for ideas librarians have been discussing for

quite some time– means making your library’s space (virtual and physical)

more interactive, collaborative and driven by community needs

– a more intensive way of sharing all the resources that the library already offers

Walt Crawford, Cites and Insights

EBLIP

Web 2.0

EBLIP & Web 2.0

MLA SNS Survey

Australian Survey

Library 2.0 user centered changeLibrary 2.0 user centered change

“… seeks to break down barriers: barriers librarians have placed on services,

barriers of place and time and barriers inherent in what we do”

Michael Stephens, tametheweb.com

“… is where the user is, when the user is there”Stephen Abram, SirsiOneSource

“Any service, physical or virtual, that successfully reaches users,

is evaluated frequently, and makes use of customer input is a Library 2.0 service”

Michael Casey & Laura Savastinuk, Library Journal

EBLIP

Web 2.0

EBLIP & Web 2.0

MLA SNS Survey

Australian Survey

Librarian 2.0 …Librarian 2.0 …

… plans for their usersplans for their users – proposals based on user needs and wants

… embraces Web 2.0 toolsembraces Web 2.0 tools – building connections online wherever user are (beyond library website)

… controls technolustcontrols technolust – technology is put to the test – does it meet users need in a new or improved way?

… makes good, yet fast decisionsmakes good, yet fast decisions – brings evidence to the table for from scholarly journals and blogosphere

… is a trendspotteris a trendspotter – reads outside the profession and watches for the impact of technology on users and new thinking on business

… gets contentgets content – future of libraries guided by how users access, consume and create content

EBLIP

Web 2.0

EBLIP & Web 2.0

MLA SNS Survey

Australian Survey

Librarian 2.0 …Librarian 2.0 …

… listenslistens to staff and users when planning,

… tells the stories of successes and failuressuccesses and failures, learns from both, celebrates those successes,

… allows staff time to playtime to play and learn, and

… never stops dreaming about the bestdreaming about the best library services.

Michael Stephens, NextSpace

EBLIP

Web 2.0

EBLIP & Web 2.0

MLA SNS Survey

Australian Survey

EBLIP and Web 2.0 friends or foe?EBLIP and Web 2.0 friends or foe?

EBLIP

Web 2.0

EBLIP & Web 2.0

MLA SNS Survey

Australian Survey

Reflects back on the evidence base.

Looks beyond standard practice seeking innovation.

Asks Qs first - a focused Q is the foundation of EBLIP

Acts first, and asks(or apologises) later.

Subject to technolust

Constrained by research literature removed from the

“real world” (?)

EBLIP and Web 2.0 best available evidenceEBLIP and Web 2.0 best available evidence

EBLIP

Web 2.0

EBLIP & Web 2.0

MLA SNS Survey

Australian Survey

• We’re all talking 2.0, but where’s the evidence?

– What people are doing

– What makes a difference

– What’s not working

– What can’t work

EBLIP

Web 2.0

EBLIP & Web 2.0

MLA SNS Survey

Australian Survey

MLA Social Networking Software SurveyMLA Social Networking Software Survey

• MLA survey earlier this year – 495 responses

– http://sns.mlanet.org/blog/

• Interesting posts about blocked sites

• Raised various discussion topics, around age, who is doing what etc

EBLIP

Web 2.0

EBLIP & Web 2.0

MLA SNS Survey

Australian Survey

MLA Social Networking Software SurveyMLA Social Networking Software Survey

Australian Health Librarians and Web 2.0Australian Health Librarians and Web 2.0

• Want to find out who we are and what we do

• First survey of its kind in Australia

• Know that more people are using L2.0 tools

• Confined by MLA survey terms

• Results early in the New Year

EBLIP

Web 2.0

EBLIP & Web 2.0

MLA SNS Survey

Australian Survey

Australian Health Librarians and Web 2.0Australian Health Librarians and Web 2.0

• Later hearing about some ‘mature’ technology happening in our libraries – we’ve been talking about this for years now

• Work out where to put our energy, what to fight for

• YouTube currently the most-blocked site – what if we want to use it to share training videos?

• Facebook – what’s the point? But I love my igoogle, and think that zoho has real potential

EBLIP

Web 2.0

EBLIP & Web 2.0

MLA SNS Survey

Australian Survey

DilbertDilbert

Australian Health Librarians and Web 2.0Australian Health Librarians and Web 2.0

• Personal reflections:

– Integration of journals with CIAP / more seamless full text integration (eg DOIs, WebCite)

– Integration of OPACs with mainstream search engines

– Integration of Amazon etc with OPACs

– Tic toc project for journal TOCs

EBLIP

Web 2.0

EBLIP & Web 2.0

MLA SNS Survey

Australian Survey

• EBLIP & Web 2.0 can work together

• What the MLA Social Networking Software Survey did

• Please contribute to the Australian Health Australian Health Librarians and Web 2.0Librarians and Web 2.0 survey

ConclusionConclusion

Questions ?Questions ?

Lisa CotterNSCCH & The University of Newcastlelisa@eblip.net.au

Gillian WoodBrian Tutt Library, NSW Health Departmentgwood@doh.health.nsw.gov.au

ReferencesReferences

Jack Maness, Webology http://www.webology.ir/2006/v3n2/a25.html

Walt Crawford, Cites and Insights http://cites.boisestate.edu/civ6i2.pdf

Michael Stephens, tametheweb.com http://tametheweb.com/2006/02/library_20_discussion_up_at_si.html

Stephen Abram, SirsiOneSource http://www.imakenews.com/sirsi/e_article000505688.cfm

Michael Casey & Laura Savastinuk, Library Journal http://www.libraryjournal.com/article/CA6365200.html

Michael Stephens, NextSpace http://www.oclc.org/nextspace/002/3.htm