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E-Learning Guide

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Table of Contents

Tab

le o

f Co

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nts

Introduction

Learning outcomes

1 Dynamic Demonstration

2 Qualifying the customer

3 Concept

4 USP’s

5 Exterior

6 Interior

7 Stylish and comfort design

8 Suspension

9 Chassis

10 Safety

11 Convenience

12 Transmission

13 4 wheel drive

14 Off Road

15 Other Off Road

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Intro

du

ctio

n

Welcome to the e-learning product manual of the Grand Vitara.

Our flexible e-learning study courses have been designed to give you the

convenience of studying online, from the comfort of your office or own home and

at a time that suits you.

You do not have a time limit per page and can also page backwards or forward

through the manual.

This training module has been designed to assist the Suzuki Sales Executive to

gather product knowledge and key selling features of the Grand Vitara and to

effectively communicate these to the potential customer during the sales process.

The concept is to provide easily digestible and concise information regarding the

product features, advantages and benefits and to set out this information in a

manner that will give the Sales Executive the ‘language’ to transfer their

knowledge and can be used as a supporting tool during the product evaluation

with the customer.

Take life for a longer drive

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Learning Outcomes Intro

du

ctio

n

As a result of the training, participants should be able to effectively and

professionally engage potential customers during the sales process and be

able to:

• Know how to qualify a customer

• Know all the features of the Grand Vitara

• Explain their advantages (functions)

• Explain how they work

• Explain their benefits to customers

• Understand the 6 point walk around process

• Be able to fluently demonstrate features to customers using this process

• Know the specifications of competitor vehicles

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Dynamic Demonstration

Dyn

am

ic

De

mo

nstra

tion

What is your current

process?

Offer the customer a

test drive in the vehicle.

The demonstration drive

is the best opportunity

for the customers to

gain their own

understanding of the

vehicle.

The dynamic demonstration allows for an interactive demonstration

of the vehicle’s USPs, features and functionalities by means of a test

drive.

How can we do it more professionally?

What is Dynamic Demonstration?

Offer the customer a drive in the vehicle. The demonstration drive is

the best opportunity for the customer to gain their own understanding

of the vehicle. A test drive route that best illustrates the Grand Vitara’s

strengths should be chosen.

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Co

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t

Concept

The Grand Vitara

has four ‘4’ unique

selling points:

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High Value proposition

4 USP’s

4 U

SP

’s

Authentic 4x4 Space & Utility

Styling

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High Value proposition

4 U

SP

’s

3 YEAR 1

00

0

00

k

m

9

4 U

SP

’s

Styling

“Off Road Athlete” design concept

Flared wheel arches creates a look of stability

Functional / Stylish interior

Aggressive grille design and stance

Quality materials

The Suzuki Grand Vitara is a solid choice among compact

SUVs. It's suitable for anyone who wants off-road capability

or needs to manage the daily drive in a comfortable,

competent manner.

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4 U

SP

’s

Space & Utility

Versatile seating arrangements

Compact SUV dimensions

Large luggage area

Small turning circle for

easy city driving

Excellent towing capacity.

Dual purpose capabilities.

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4 U

SP

’s

Authentic 4x4

4H 4H Lock 4L Lock

Full time

4-wheel drive Built-in

ladder frame

4-wheel independent

suspension

Low range selection & centre diff lock

ESP (electronic stability

programme) Protected door sills &

double sealants

Elegantly simple, rugged yet

refined design

Compact dimensions ease city parking

& urban handling

Short front overhang and long

wheelbase relative to overall length

Enhanced mobility & greater legroom

Body side sills hidden behind

extended lower door edges

Spare tyre on tailgate proclaims

Grand Vitara’s heritage 12

Exterior Styling E

xte

rior S

tylin

g

Aerodynamic roof lines

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Exterior Styling

Exte

rior S

tylin

g

Revised front grille,

bumper & fog lights

Roof

rails

Flared fenders are

extended to match

the wide tyre sizes

for a look of

dynamic stability

Body side sills hidden

behind extended lower

door edges, easing

cabin access while

creating a flush finish

Hood side slit

refers to the Vitara

series heritage

Blacked-out B & C

Pillars create

appearance of a single

long window

Integrated mirror

indicator

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Interior Styling

Inte

rior S

tylin

g

SUV Image

Attention to detail

Smooth Surfaces

Quality Engineering

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Interior Styling

Inte

rior S

tylin

g

The interior matches the exterior

in spirit as well as design. A

distinct impression of sporty

performance implies an active,

fun-loving lifestyle.

The smooth interior surfaces and

rounded edges are for more than

just looks: they also reduce minor

injury potential during aggressive

off-roading.

Focused chassis and body

engineering, plus extensive noise

and vibration-reduction measures

ensure a smooth, quiet ride.

Quality climate-control and audio

systems, pollen filter and rear-

heater duct increase ride comfort.

Reinforcing the strong SUV

image, seat materials use

geometric designs and dimpled

surfaces: quality materials

pleasing to the eye and touch.

Suzuki’s renowned attention to

detail is apparent in the quality fit

and finish.

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Interior Styling Inte

rior S

tylin

g

STYLISH

ROOMINESS

CABIN

SEATS

Ergonomically focused.

Large, circular back-lit meters.

All major controls positioned for

intuitive operation.

Long wheelbase.

Front & rear legroom

Increased functionality with large, easy-

access luggage area.

Generous width for rear-seat comfort.

Low floor height of luggage area for

ease of access and loading.

Fully supportive, freely configurable

seating.

Front slide- and recline adjustable.

Height adjustable driver seat.

Fabric or leather options.

Rear seats – recline or tumble forward

for more space.

Suzuki has spared nothing in creating a feeling of top quality, superb

luxury and class leading comfort in the Grand Vitara. Attention was

further paid to the user friendliness and flexibility of the design to meet

customers demands for daily usage and leisure activities.

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Stylish & Comfortable Design D

esig

n

Circular air

outlets

Audio controls and

cruise control

switches are

integrated into the

steering wheel

Smooth interior

surfaces,

seamless airbag

cover

Elegant large-

diameter meters with

integrated information

display

Easy to use 4x4

selection Sporty high-quality

centre panel garnish 6-disk dash CD

shuttle with MP3

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Su

spe

nsio

n

I. Better road holding AND ride comfort

II. Multi-directional movement possible

III. Separates forces due to articulation

IV. Less body roll

V. No ‘axle hop’ when cornering or riding over

imperfections

Suspension

The Grand Vitara utilises a

multi-link rear suspension.

This is in keeping with

trends of more premium

SUV’s.

There are many advantages of using a multi-link

suspension which include:

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Chassis

Ch

assis

Customer related benefits:

Front door glass thickness has been increased from 3.5mm to 4.0mm.

Lower seals added in all doors.

Improved sound insulating carpets.

Built-in Ladder Frame (Unibody)

Sound Insulation

Why?

Improved ground clearance

Reduced weight

Improved rigidity

Improved survival space

More off-road performance

Improved road holding

More safety and comfort

Front door trim lower seal Rear door trim lower seal

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Active Safety

Sa

fety

Other Active Safety features:

ESP (electronic stability program) – SUMMIT only

ESP supplements the stability provided by the vehicle's low centre of

gravity

Anti-lock Brake System (ABS)

Electronic Brakeforce Distribution (EBD)

Brake Assist (BA)

Traction control (TCS) – SUMMIT only

Stability control

HID (High Intensity Discharge):

The frequency of the Xenon charged light approximates that of

sunlight. This assists with our ability to see better at night.

HID comes standard with automatic headlight levelling and

headlight washers.

HID is also standard on Summit model.

The main benefit of

HID: Earlier and

improved recognition of

traffic, signs and road

markings leads to more

safety

Integrated ladder frame with front and rear crumple zones.

Safety cell.

Leg injury mitigating brake and clutch pedals.

Seatbelt pre-tensioners and force limiters. Energy absorbing trim.

Front ,Side and curtain SRS airbags.

Side impact protection.

ISO-FIX and tether anchorage

Head impact protection

Pedestrian-protection measures include an energy-absorbing front

structure for enhanced injury mitigation.

Cargo barrier.

Laminated windscreens.

Tempered glass, side and rear.

Head restraints

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Passive Safety Sa

fety

The Grand Vitara has the following passive safety features:

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Safe

ty

Advanced Braking System

Standard fitted:

ABS: Anti-lock Brake System

Ventilated rear discs

EBD: Electronic Brake-force Distribution

BA: Brake assist

ESP: Electronic Stability Program – SUMMIT only

TCS: Traction Control System – SUMMIT only

ESP: Retains intended driving course of the vehicle when stability is

lost – SUMMIT only

TCS works as follows:

Prevents wheels from slipping to maintain acceleration/grip in mud.

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Convenience & passenger experience

Co

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Safety features of Keyless start:

Customer benefits:

No longer need the

use of a key or

remote control

(RC)

Warning when driving without RC

Doors automatically locked after 30 seconds

Only button within reach of RC can be opened

Locking up of RC is not possible

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Po

we

rtrain

Manual 5 speed transmission

Transmission

Automatic 4 speed transmission

Gear Selection Gear Ratio

Gear Ratio 1st 4.545

2nd 2.354

3rd 1.693

4th 1.241

5th 1.000

Reverse 4.431

Final Gear Ratio 3.727

Transfer Gear Ratio High 1.000

Low 1.970

Gear Selection Gear Ratio

Gear Ratio 1st 2.826

2nd 1.493

3rd 1.000

4th 0.688

5th -

Reverse 2.703

Final Gear Ratio 5.125

Transfer Gear Ratio High 1.000

Low 1.970

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Po

we

rtrain

Four-wheel drive (4WD)

Four-wheel drive is typically used on vehicles

that might be travelling off-road or on slippery

surfaces like snow, sand and gravel, where

increased traction is highly desirable.

Most four-wheel drive vehicles give you multiple

options of power delivery to the wheels to best fit

the terrain: High- and low-range gearing, and

lock/unlocked mode.

High-range gearing is suitable for normal driving

speeds and conditions. Low-range gearing

engages a special reduction gear that increases

torque while trading off speed. This gearing can

assist you in getting through tough situations, but

it's typically not suitable for normal traffic speeds.

Permanent 4WD systems use a centre

differential to send power to both the

front and rear wheel sets all the time. But

while the vehicle is turning, the rear

wheel set tracks slightly different from

the front wheels, thus the centre

differential needs to process a slight

difference in speed between front and

rear wheels.

The Suzuki Grand Vitara offers a rugged full-time 4-Mode 4WD, with

limited-slip type centre differential with a low-range transfer case. Unlike

other compact SUV's that make do with AWD, the Grand Vitara can go

where these wanna-be's don't dare.

To gain maximum traction in challenging conditions such as snow, sand,

and other loose surfaces, most centre differentials have "lock" mode

which locks the front and rear wheels to spin at the same speed. Lock

mode generally allows the power to be evenly distributed to the front and

rear wheel sets for maximum traction. However, due to this very fact,

some surface slippage between the tires and the terrain is necessary to

prevent excessive tire wear, less responsive steering, or hopping.

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Po

we

rtrain

Four-wheel drive (4WD)

4H Mode

– Torque front-rear 47:53.

– Button can be switched to 4H Lock during driving when wheels are in a straight line.

– Used on all on-road conditions.

4H Lock Mode

– Torque dividing according to available

traction.

– Button can only be switched to 4H Lock

when vehicle is travelling at less than

100km/h.

– Use on off-road conditions such as in sand

or mud.

– ESP can be turned off by pressing and

holding ESP button for aprox. 10 seconds.

4L Lock Mode

– Torque dividing according to available

traction.

– ESP is switched off.

– Low transfer is engaged, torque wheels

almost doubled.

– Button can only be switched to 4L Lock

when vehicle is stationary.

– Use on very difficult off-road conditions.

N Mode

– Transfer gearbox is disengaged.

– Button can only be switched from 4H to N

when vehicle is stationary and has to be

held for 5 seconds.

– Use to tow the vehicle.

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Po

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rtrain

Four-wheel drive (4WD)

In 4High-mode, 4WD system

acts like an AWD system, and

optimizes traction for on-road

car-like performance and safety.

4High-Lock mode is designed to

give greater traction in

demanding conditions like snow

or mud. This is achieved by

locking the center differential to

send equal power to the front

and rear wheels, minimizing

wheel spin. Can be switched

during driving up to 100 km/h.

4Low-Lock mode engages the

low-range gears for transfer of

maximum power and traction to

handle the toughest of terrains.

– Torque dividing according to

available traction

Neutral disengages all four

wheels for flat-towing. This

mode helps provide less wear

and tear should you tow your

Grand Vitara behind your RV,

and it also means you don't

accumulate miles on the

odometer.

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Off-ro

ad

Off-road

ESP applies brakes for two seconds after

brake pedal is released on inclines.

Gradually releases brakes as the accelerator

is depressed.

Prevents roll-back while not hindering start.

No switch operation.

Hill Hold Control (Standard on Summit Auto)

Brake pedal not pressed

Note: The brake lamps are not illuminated while hill

hold control is operating

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Off-ro

ad

Off-road

When on, the vehicle will descend using the

ABS brake system to control each wheel’s

speed.

Vehicle will automatically apply the brakes to

slow down to desired speed level.

Applying pressure to the accelerator or brake

pedals will override the HDC system.

Hill Decent Control (Standard on Summit Auto)

Brakes applied

by ESP

Brake pedal not pressed

Note: The brake lamps are illuminated

while hill descent control is operating

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Off-road

Off-road Figures

Ground clearance 200mm

Approach angle 29°

Ramp breakover angle 19°

Departure angle 27°

Off-ro

ad

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Off-ro

ad

fea

ture

s

Other Off-road Features

4x4 Design and Engineering

Built-in ladder frame

Smooth interior surfaces

Double sealants in the doors

Special sealant under the doors

Integrated ABS sensors

Brake hoses are placed on the side of the chassis

Protection shield under the engine

Plastic protection under the sills

Plastic protection lower door edges

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En

d

End

This concludes the Grand Vitara e-learning module.

Thank you for your participation