e-Government Activities
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Page 1 e-Government Activities Department of Public Service and Administration Republic of South Africa Portfolio Committee Briefing 28 th August 2001
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e-Government Activities. Department of Public Service and Administration Republic of South Africa. Portfolio Committee Briefing 28 th August 2001. Background. The Constitution envisions a public service characterised by the following: - PowerPoint PPT Presentation
Transcript of e-Government Activities
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e-Government Activities
Department of Public Service and AdministrationRepublic of South Africa
Portfolio Committee Briefing28th August 2001
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Background
The Constitution envisions a public service characterised by the following: Promotion and maintenance of a high standard of professional ethics; Fair, equitable and impartial provision of services; Efficient and effective utilisation of resources; Encouragement of public participation in policy-making; Culture of transparency, accountability and development; Sensitivity and response to people’s needs.
The Presidential Review Commission report of 1998 recommended, among other things, a Public Service-wide ICT:
lead agency (i.e. resulted in creation of the State IT Agency ) forum to co-ordinate and consolidate efforts for improved service delivery Policy
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Integrated public services Some of the Drivers
Public services available at all time (24/7) One-stop-shop for life events
e-sourcing portals / e-procurement Alternative financial models (e.g. PPP)
Education (e.g. e-learning, virtual campus) Benchmarking
Cost Pressure Improving process efficiency through innovative
ICT infrastructure, e.g. e-office Integration of processes and systems
Think big start small (e.g. strategy) Modernising Government
Service Orientation
Partnering with Industry
Political Initiatives
International Competitiveness
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Birth
Education
Health Benefits
TravelTransport
PropertiesJob
Marriage Investment
Social
Communication
Environ Conditions DeathPolitics
Tax
Research
National Defense
Examples of key areas in a citizen’s life that will require interaction with a Government Organisation.
Incorporation
Finance
Subsidy/ Funding
Exports/ Imports
Human Resources
Business Development
Vehicle
Sales
Purchases
Administration
Accreditation Politics
Corporate Citizenship
Liquidation
Communication
Research
Statutory Requirements
Examples of key areas in a Business’ life that will require interaction with a Government Organisation.
Source : Team Analysis
Integrated Service Delivery - around Life events of natural/legal persons
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Register or Submit Information
• School Attendance• Marriage• Unemployment Insurance• Tax Returns• Voters Role• File Police Reports• Death
Obtain Information
• Legal Advice / Legal Aid• Job Opportunities• Self Help / Counselling• School / Tertiary Institutions• Elderly Care• Overseas Travel• Public Transport Schedules• Hospital Services• Emergency Medical Advise• Traffic Conditions
Pay for Services
• Municipal Services• Traffic / Police Offences• Licence Renewal
Seek Opportunities
• Employment• Training / Skills Upgrading• Business • Export• Tender Opportunities
Make an Application
• Learners License• Drivers License• Identity Document• Passport• Permits• Pension Benefits• Welfare Grants• Government Housing• Govt. Subsidies
Exam
p les
Seamless Services around a Citizen/Business
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Definition of e-Government
Gartner Group defines e-Government as the - continuous optimisation of government service delivery, - constituency participation, and - governance by transforming internal and external relationships through technology, the internet and new media.
Source: Gartner Group
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Six phases of e-Government One-Stop Services
Source: Deloitte Consulting 2001
Degree of corporatetransformation
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Informationprovision
22 33 44 55 662-way transactions
Multi-purpose portals
Personalized portals
Clustering of services
Comprehensive corporatetransformation to e-government
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e-Government Business Philosophy
Interoperability
Information Security
Economies-of-Scale
Less Duplications
Citizen Convenience
Lowered CostsIncreased Productivity
e-GovernmentBusiness Case
www.publicsrvice.gov.za
Giving effect to Presidential Review Commission’s Report of 1998
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User Awareness Policy Guidelines Appropriate Use Policy Guidelines Internet Policy Guidelines Data Access Policy Guidelines Remote Access Policy Guidelines E-Mail Policy Guidelines Compliance Policy Guidelines Security Incident Policy Guidelines Network Security Policy Guidelines System Security Policy Guidelines Information 'Ownership' Policy Guidelines Information Classification Policy Guidelines
Founded on principles of the ISO 17799 standard
Information Security Framework The Information Security Framework seeks to address the following:
ISO17799Benchmark
Consulting onDraft Regulation
ProposedISF Handbook
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Interaction G2G
InteractionTransaction
e-Government Interoperability Framework Modelled around the UK’s e-Government Interoperability Framework
PS – citizens / businesses
Local council
District council
Provincial Government
National Government.
Government organizations
International organizations
Construction permits, taxes, social services
Geodata, elections, car registrations
Environment, emergencies (fire brigade, police), initiatives
Statutory framework, passports, immigration
Country legislation, structural support, subsidies
Global export regulations, financing
Typical offerings of public services Responsibility
Information
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Interoperability Initiatives
Information Flow Architecture - to eliminate unnecessary duplicationsExtended Mark-up Language (XML) schemas to define common entities (e.g. Citizen, Company, etc.)
Project with Dimension Data to register births and deaths at medical institutions and automatically update HANIS accordingly
Enabling the sharing corporate information, for planning, from different sources
Modelled onUK’s e-GIF Consulting on
Draft RegulationProposed
MIOS Handbook
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Leveraging Economies-of-ScalesBuying Smarter, Cheaper, and Faster
Avoid current exploitations (e.g. license fees, pricing, etc.)Limit current unscrupulous (hindering service delivery) appeals from vendors - through multiple award contractsIntroduce mechanisms to enable organs of state to buy cheaper, faster, and smarter (e.g. GSA type schedules negotiated by an ICT Common Service Provider as envisaged by the PRC)Create centres of excellence for ICT-type Contract Management, Project Management, Specialised Skills,etc.Develop and sustain local ICT, especially Black managed and owned, industryLeverage strategic partners in enabling e-GovernmentModelled on
USA’s GSA
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Leveraging Economies-of-Scale - proof of concept
Public Service-wide license feesSeat ManagementContract ManagementSpecialised SkillsCall CentreG2G portal
While Procurement Act and SITA Actare synchronised
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Eliminating Unnecessary Duplications
Government IT Council - co-ordinating and consolidating e-Government effortsMinimum Interoperability Standards - eliminates the need to duplicate
Completed Inventory of Government Information Systems Full picture of Information Systems (i.e. Duplications, costs, vendor
market share, skill base,etc)Envisaging a Special e-Government Project Co-ordination UnitStrategic e-Government projects will be co-ordinated centrally
Call Centre (i.e. voice, text, and transactional) Public Service Portals (e.g. G2G, G2C, G2B, etc)
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What is to be done?
Conceive institutionalized way of engaging private sector, tertiary institutions, community based organization, etc.National plan, conceived by all role players, on access to ICTsDevelop skills necessary to propel e-Government mode productionStimulate interest in re-engineering the back-office as a matter of priority
Move towards results oriented framework (food on the plate principle) - pay for results not processLearning and sharing of experiences
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Government IT Officers’ Council
Giving effect to the Presidential Review Commission of 1998 to:“… co-ordinate and consolidate…” Public Service ICT efforts
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Purpose - given the cost of ICT’s
Co-ordinate and Consolidate e-Government efforts in the Public SectorShare experiences (i.e. good or bad) to avoid same or learn from others mistakes, and establish best-practiceRecommend policies, regulations, best-practice, etc. to the Minister of Public Service and Administration
Benefits to date:Current Consultative Paper on e-Government Policy FrameworkDraft e-Government Regulations (e.g. ISF, MIOS, etc.)Identifying e-Government Projects with the greatest impact on service Delivery (e.g. G2G, Call Centre, ICT procurement, etc.)
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Thank You
