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Transcript of E - Government - Government Business Reengineering...
E - Government - Government Business Reengineering
Canadian Methodology
Business Transformation Enablement Program (BTEP)
17 May 2007Neil Levette
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A New Way Of Thinking
• To harness the full potential of transformation, we need:– A “whole-of-government” approach– To “act-as-one” moving together– Harmonized legislation, regulations and policies– Interoperable and integrated business systems– A common language for describing the enterprise
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What does BTEP bring to this?
• BTEP’s focus is to build a transformation capability that includes:– Shared roadmaps, common facilitation approaches
and methodologies, integrated communications, governance, and decision-making processes
– An overall business design and alignment strategy (including performance measurement)
– A structured, rigorous approach for planning, design and implementation
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20 Oct. 2004
Transformation Execution – the Key Ingredients
• There is a symbiotic relationship between the Governments of Canada Strategic Reference Model (GSRM) and the BTEP Methodology
• The GSRM provides the common language to facilitate understanding and recognize opportunities
• The BTEP Methodology provides a disciplined and rigorous approach for planning, designing and implementing
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The Strategic Questions to be Answered
• Motivation – “Why Change?”• Design – “What are we going to do?”
– Where do we want to go?– How will we know when we get there?– What will it be like when we arrive?
• Planning – “How are we going to do it?”– How should we get there?– Which roads are we taking and when?
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Set of core enablers that provide strategic horizontal capabilities to increase business integration
Government Strategic Reference Models containing authoritative business designs and patterns
Packaged together, the above provide powerful business transformation-enabling processes and tools to assist the Government of Canada in
achieving alignment across its business strategies
Transformation framework that defines and organizes all elements of a business
Methodology for transformation
Transformationgovernance model
Roadmap for transformation
BTEP Tool Kit
BTEP 180v1
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20 Oct. 2004
Key Features of the GSRM
• A common language (for policy, transformation and operations)
• Holistic for all public sector jurisdictions• Aligns with existing Government of Canada (GC)
performance models• Describes relationships between Outcomes, Programs,
Services, and Target Groups
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Case Study – The Seniors Project
• Begun in December, 2003• Used BTEP Tools to identify, analyze and align services
to seniors• Participants Included Federal, Provincial, Regional and
Municipal Governments• The process involved 16 subject matter experts• Three two-day workshop sessions over a 3 month
period• 122 ideas for service improvement were generated, 47
were bundled into 7 opportunities, of which 3 were labeled catalytic
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The Top ModelSetting the Senior’s Context
Columns - Types of services, Rows – Types of needs (M= Municipality, R=Regional, P=Provincial, F=Federal)
Who is involved in the business domain that should be included?
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(Socio-)Economic Development P P PScience and Knowledge Development P P PNatural Resources Development P P P PEnvironmental Protection P PPublic Health F,P,R P,R R F,R F,R,M P,R,M F,P,R,M F,P,R,M F,P,R,M P,R,M P,R,M P,R,M P P,R,MLegal, Collective, Democratic & Human Rights Protection P P R R F,P,R,M P,R,M F,P,R,M P,R,M M P,RSocial Development F,P,R R P,R F,P,R F,P,R,M P,R,M F,P,R,M F,P,R,M P,R,M P,R,MCultural Development P,R,M P,R R R F,R,M M P,R,M P,R,M R,M R,M P PEducational Development P,R F,R R F,P,R,M P,M P,M P,M MPublic Safety F,P,R P,R R P,R P,R,M P,R,M R,M R P P P,R,MJustice P,R P P,R P,R P P P PNational Security & Defense P P P
Service Output TypesSupply capacity to act Enhance capability to act Facilitate & influence action Regulation action
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GSRMGC Top Model
Program Fields
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R e s o u r c e ( U n i t s o f ) :P M e a l s o n W h e e l sR L o n g T e r m C a r e N u t r i t i o n a l I n t a k e a n d M e a l P r o v i s io n
F u n d s :P S e n i o r L i f e s t y l e E d u c a t io n F u n d i n gF V e t e r a n D i s a b i l i t y P e n s io n C l a im a n d S u p p o r tF V e t e r a n D i s a b i l i t y A l l o w a n c eF V e t e r a n s S o c i a l a n d M e d i c a l T r a n s p o r t a t i o n F u n d in gF V e t e r a n D i s a b i l i t y P e n s io nF V e t e r a n L o n g T e r m C a r e S u b s i d yF V e t e r a n D i r e c t H o s p i t a l C a r e F u n d in gF V e t e r a n H o m e S u p p o r t F u n d in gF V e t e r a n s A m b u l a t o r y H e a l t h C a r e F u n d i n gF V e t e r a n T r e a t m e n t B e n e f i t sP V a c c i n e P r e v e n t a b l e D i s e a s e F u n d i n g
E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :R N i a g a r a G a t e K e e p e r sP S e n i o r B u s t e r s ( a n e x t e n s io n o f P h o n e B u s t e r s )R S u p p o r t i v e H o u s i n g H e a lt h E d u c a t io n
A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l i n g a n d R e f e r r a lP L if e E v e n t B u n d le s : G e t t i n g R e a d y t o R e t i r e , P u r s u i n g L i f e ' s B e s t A f t e r R e t ir e m e n t , F in d i n g S e n io r s H e a lt h C a r e R e s o u r c e sP S e n i o r s I n f o l i n eR F a m il y ( o f s e n i o r s ) E d u c a t io n a n d S u p p o r tR S u p p o r t i v e H o u s i n g P h y s ic a l & E m o t io n a l H e a lt h C o u n s e l i n gR R e s p i t e C o m p a n i o n I n d i v i d u a l C a r e P l a n n in gR C a r e g iv e r E d u c a t io n a n d I n f o r m a t i o n S u p p o r tP C o m m o n S e n s e N u t r i t i o n f o r S e n io r sP C o m m u n i t y F o o d A d v is o r P r o g r a m
M a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l i c S e r v i c e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s i n g R e s id e n t I n f o r m a t io n a n d R e f e r r a lR S e n i o r S e r v ic e I n f o r m a t i o n I n t a k e & R e f e r r a lF V e t e r a n s S c r e e n i n gR L o n g T e r m C a r e I n f o r m a t i o n a n d R e f e r r a lR A d u l t D a y P a r t i c ip a n t I n f o r m a t i o n a n d R e f e r r a l
C a r e & R e h a b i l i t a t i o n :R L o n g T e r m C a r e P s y c h o - s o c ia l S u p p o r tR A d u l t D a y P s y c h o - s o c i a l S u p p o r tP I n - h o m e P e r s o n a l S u p p o r t a n d H o m e m a k i n gP I n - h o m e N u r s i n g C a r eP I n - h o m e P h y s io t h e r a p yP I n - h o m e S p e e c h L a n g u a g e P a t h o lo g yP I n - h o m e D ie t e t ic sF F ir s t N a t i o n s & I n u i t H e a l t h C a r eF V e t e r a n D i r e c t H o s p i t a l C a r eR S u p p o r t i v e H o u s i n g P e r s o n a l S u p p o r tR S u p p o r t i v e H o u s i n g M e d i c a t i o n C o o r d i n a t io nR S u p p o r t i v e H o u s i n g P e r s o n a l C a r eR L o n g T e r m C a r e B a s i c P e r s o n a l C a r eR L o n g T e r m C a r e M e d i c a t i o nR L o n g T e r m C a r e P a l l ia t iv e C a r eR L o n g T e r m C a r e R e h a b i l i t a t io nR L o n g T e r m C a r e E n h a n c e d P e r s o n a l C a r eR A d u l t D a y P e r s o n a l C a r eR A d u l t D a y M e d ic a t io n M o n it o r i n gR A d u l t D a y E n h a n c e d P e r s o n a l C a r eR A d u l t D a y R e h a b i l i t a t io n
P e r m i s s i o n ( P e r i o d s o f ) :P P e r s o n a l C a r e G u a r d i a n s h ipP S u b s t i t u t e M e d ic a l C a r e T r e a t m e n t a n d A d m is s i o n t o L T CR u l i n g s & J u d g m e n t s :F V e t e r a n D i s a b i l i t y P e n s io n A p p e a lI n t e r v e n t i o n s :R P u b l i c H e a l t h I n s p e c t i o n & I n f e c t i o u s D is e a s e P r o g r a m
R e s o u r c e ( U n i t s o f ) :P M e a l s o n W h e e l sM E n h a n c e d G a r b a g e C o l l e c t i o n
F u n d s :P S e n i o r L i f e s t y l e E d u c a t io n F u n d i n gP C o m m u n i t y I n ju r y P r e v e n t i o n P r o g r a m ( C I P P ) F u n d in g
E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :P S e n i o r B u s t e r s ( a n e x t e n s io n o f P h o n e B u s t e r s )R S u p p o r t i v e H o u s i n g H e a lt h E d u c a t io nP S e n i o r L i f e s t y l e E d u c a t io nR S e x u a l i t y a n d A g i n g S e x u a l H e a lt h P r o g r a mF V e t e r a n s H e a l t h P r o m o t io nP S e n i o r s C a r e E d u c a t io n
A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l i n g a n d R e f e r r a lP L if e E v e n t B u n d le s : G e t t i n g R e a d y t o R e t i r e , P u r s u i n g L i f e ' s B e s t A f t e r R e t ir e m e n t , F in d i n g S e n io r s H e a lt h C a r e R e s o u r c e sP S e n i o r s I n f o l i n eR F a m il y ( o f s e n i o r s ) E d u c a t io n a n d S u p p o r tP C o m m o n S e n s e N u t r i t i o n f o r S e n io r sP C o m m u n i t y F o o d A d v is o r P r o g r a mF H e a l t h I n f o r m a t i o n A w a r e n e s sM a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l i c S e r v i c e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s i n g R e s id e n t I n f o r m a t io n a n d R e f e r r a lR S e n i o r S e r v ic e I n f o r m a t i o n I n t a k e & R e f e r r a l
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S E N I O R H E A L T H
F u n d s :P S e n io r L i f e s t y l e E d u c a t io n F u n d i n gF V e t e r a n D i s a b i l i t y P e n s io n C l a im a n d S u p p o r tF V e t e r a n D i s a b i l i t y A l l o w a n c eF V e t e r a n s S o c i a l a n d M e d i c a l T r a n s p o r t a t i o n F u n d in gF V e t e r a n D i s a b i l i t y P e n s io nP O n t a r i o P r o p e r t y T a x C r e d itF V e t e r a n H o m e A d a p t a t io n F u n d i n gF V e t e r a n H o m e S u p p o r t F u n d in gP A s s is t e d P u b l i c H o u s i n g & R e n t S u p p l e m e n tP O n t a r i o T a x C r e d it s S y s t e m , P r o p e r t y a n d S a le s T a x C r e d i t s f o r S e n i o r sR A f f o r d a b l e h o u s i n g f o r s e n i o r sR A d u l t / s e n io r r e n t a l s u b s i d yF V e t e r a n L o n g T e r m C a r e S u b s i d yF V e t e r a n D i r e c t H o s p i t a l C a r e F u n d in gF V e t e r a n H o m e S u p p o r t F u n d in gF V e t e r a n s A m b u l a t o r y H e a l t h C a r e F u n d i n gF V e t e r a n T r e a t m e n t B e n e f i t sP V a c c in e P r e v e n t a b l e D i s e a s e F u n d i n gF W a r V e t e r a n I n c o m e S u p p o r tF F e d e r a l A g e A m o u n t C r e d i tF F e d e r a l A g e A m o u n t T r a n s f e rF O l d A g e S e c u r i t y ( O A S ) B a s icF C a n a d a P e n s i o n P la n ( C P P ) R e t ir e m e n tP S o ld i e r s A i d C o m m i s s io nP O n t a r i o P r o v in c i a l A g e A m o u n tP O n t a r i o P r o v in c i a l A g e A m o u n t T r a n s f e rP O n t a r i o S a l e s T a x C r e d i tF P r i s o n e r o f W a r P e n s i o n C o m p e n s a t i o nF V e t e r a n E m e r g e n c y A s s is t a n c e F u n d i n gF V e t e r a n E m e r g e n c y B e n e v o l e n t a n d T r u s t F u n d i n gF V e t e r a n E m e r g e n c y M i n o r D i s b u r s e m e n t F u n d i n gF V e t e r a n s F u n e r a l a n d B u r i a l F u n d i n gF G u a r a n t e e d I n c o m e S u p p l e m e n t ( G I S )F A l l o w a n c e ( A L W )F A l l o w a n c e f o r t h e S u r v i v o r ( A L W S )M P r o p e r t y T a x D e f e r r a lP O n t a r i o W o r k s F u n d i n gP G u a r a n t e e d A n n u a l I n c o m e S y s t e m ( G A I N S )
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C a r e & R e h a b i l i t a t i o n :P I n - h o m e O c c u p a t io n a l T h e r a p y
P e r m i s s i o n ( P e r i o d s o f ) :P P e r s o n a l C a r e G u a r d i a n s h ip
R u l i n g s & J u d g m e n t s :F V e t e r a n D i s a b i l i t y P e n s io n A p p e a l
F u n d s :P S e n i o r L i f e s t y le E d u c a t i o n F u n d in gP O n t a r i o P r o p e r t y T a x C r e d i tF W a r V e t e r a n I n c o m e S u p p o r tF F e d e r a l A g e A m o u n t C r e d itF F e d e r a l A g e A m o u n t T r a n s f e rF O l d A g e S e c u r i t y ( O A S ) B a s i cF C a n a d a P e n s io n P l a n ( C P P ) R e t i r e m e n tP S o l d ie r s A id C o m m is s i o nP O n t a r i o P r o v i n c ia l A g e A m o u n tP O n t a r i o P r o v i n c ia l A g e A m o u n t T r a n s f e rP O n t a r i o S a l e s T a x C r e d itP P r o p e r t y G u a r d ia n s h i p
E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :P S e n i o r B u s t e r s ( a n e x t e n s i o n o f P h o n e B u s t e r s )P S e n i o r L i f e s t y le E d u c a t i o n
A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u in g L if e ' s B e s t A f t e r R e t i r e m e n t , F i n d in g S e n io r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i l y ( o f s e n i o r s ) E d u c a t i o n a n d S u p p o r tF T a x F i l i n g f o r S e n i o r sF T 1 S - A O n t a r i o S e n io r P e r s o n a l I n c o m e T a x a n d B e n e f i t s R e t u r nF R e g i s t e r e d R e t i r e m e n t S a v in g P l a n A d v is o r y
M a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l ic S e r v ic e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t io n a n d R e f e r r a lR S u p p o r t iv e H o u s i n g R e s i d e n t I n f o r m a t i o n a n d R e f e r r a lR S e n i o r S e r v i c e I n f o r m a t io n I n t a k e & R e f e r r a l
S E N I O R F I N A N C E S
S E N I O R H O U S I N G
R e s o u r c e ( U n i t s o f ) :R D a y C a r e O v e r n ig h t S t a yR S u p p o r t i v e H o u s in g A c c o m m o d a t io nR L o n g T e r m C a r e A c c o m m o d a t i o nR L o n g T e r m C a r e O v e r n ig h t S t a y
F u n d s :P S e n io r L i f e s t y l e E d u c a t io n F u n d i n gP O n t a r i o P r o p e r t y T a x C r e d itF V e t e r a n H o m e A d a p t a t i o n F u n d i n gF V e t e r a n H o m e S u p p o r t F u n d in gP A s s is t e d P u b l i c H o u s in g & R e n t S u p p l e m e n tP O n t a r i o T a x C r e d it s S y s t e m ,P r o p e r t y a n d S a le s T a x C r e d i t s f o r S e n i o r sR A f f o r d a b le h o u s i n g f o r s e n i o r sR A d u lt / s e n io r r e n t a l s u b s i d yP A s s is t iv e D e v i c e R e n t a l F u n d i n gP R e t i r e m e n t H o m e s C o m p la i n t R e s p o n s e I n f o r m a t i o n
E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :R N ia g a r a G a t e K e e p e r sP S e n io r B u s t e r s ( a n e x t e n s io n o f P h o n e B u s t e r s )
A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l i n g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t i n g R e a d y t o R e t ir e , P u r s u i n g L i f e ' s B e s t A f t e r R e t ir e m e n t , F in d i n g S e n i o r s H e a lt h C a r e R e s o u r c e sP S e n io r s I n f o l i n eR F a m i ly ( o f s e n i o r s ) E d u c a t io n a n d S u p p o r tR S u p p o r t i v e H o u s in g P h y s i c a l & E m o t io n a l H e a lt h C o u n s e l in gR C a r e g iv e r E d u c a t io n a n d I n f o r m a t io n S u p p o r t
M a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l i c S e r v i c e I n f o r m a t io n a n d R e f e r r a lP A d u lt / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s in g R e s i d e n t I n f o r m a t io n a n d R e f e r r a lR S e n io r S e r v ic e I n f o r m a t i o n I n t a k e & R e f e r r a lF V e t e r a n s S c r e e n i n gR L o n g T e r m C a r e I n f o r m a t io n a n d R e f e r r a lR A d u lt D a y P a r t i c ip a n t I n f o r m a t i o n a n d R e f e r r a lP C o - o r d i n a t e s H o m e M a in t e n a n c e a n d R e p a i r
C a r e & R e h a b i l i t a t i o n :P I n - h o m e P e r s o n a l S u p p o r t a n d H o m e m a k in g
P e r m i s s i o n ( P e r i o d s o f ) :P S u b s t i t u t e M e d ic a l C a r e T r e a t m e n t a n d A d m is s i o n t o L T C
R u l i n g s & J u d g m e n t s :F V e t e r a n D i s a b i l i t y P e n s io n A p p e a l
F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gP O n t a r io P r o p e r t y T a x C r e d i tP A s s i s t i v e D e v ic e R e n t a l F u n d i n g
E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :P S e n i o r B u s t e r s ( a n e x t e n s io n o f P h o n e B u s t e r s )P S e n i o r L i f e s t y le E d u c a t io n
A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l i n g a n d R e f e r r a lP L if e E v e n t B u n d le s : G e t t i n g R e a d y t o R e t i r e , P u r s u i n g L i f e ' s B e s t A f t e r R e t ir e m e n t , F i n d i n g S e n io r s H e a lt h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m il y ( o f s e n i o r s ) E d u c a t io n a n d S u p p o r tM a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l i c S e r v ic e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t iv e H o u s i n g R e s id e n t I n f o r m a t i o n a n d R e f e r r a lR S e n i o r S e r v i c e I n f o r m a t i o n I n t a k e & R e f e r r a l
S E N I O R S A F E T Y
F u n d s :P S e n i o r L i f e s t y le E d u c a t i o n F u n d in gR R e s p i t e C o m p a n i o n S u b s i d i z a t io n
E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :P S e n i o r B u s t e r s ( a n e x t e n s i o n o f P h o n e B u s t e r s )R C r i m e A w a r e n e s s E d u c a t i o n f o r S e n io r sR R e s p i t e C o m p a n i o n E d u c a t io nP S e n i o r L i f e s t y le E d u c a t i o n
A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d le s : G e t t i n g R e a d y t o R e t i r e , P u r s u in g L if e ' s B e s t A f t e r R e t i r e m e n t , F i n d in g S e n io r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i l y ( o f s e n i o r s ) E d u c a t i o n a n d S u p p o r tR C r i m e s A g a i n s t S e n i o r s A d v is o r y / C o n s u lt a t io n
M a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l ic S e r v ic e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t io n a n d R e f e r r a lR S u p p o r t iv e H o u s i n g R e s i d e n t I n f o r m a t i o n a n d R e f e r r a lR S e n i o r S e r v i c e I n f o r m a t io n I n t a k e & R e f e r r a l
A d v o c a c y & P r o m o t i o n a l E n c o u n t e r s :R S e n i o r A b u s e P r e v e n t i o n
C a r e & R e h a b i l i t a t i o n :R R e s p i t e C o m p a n i o n R e s p i t e
R e c r e a t i o n a l & C u l t u r a l E n c o u n t e r s :R R e s p i t e C o m p a n i o n R e c r e a t i o n a l A c t i v i t y
P e r m i s s i o n ( P e r i o d s o f ) :R W a n d e r in g R e g i s t r a t io n
P r o t e c t i o n ( P e r i o d s o f ) :M , R E m e r g e n c y N o t i f ic a t i o nP P a t ie n t A d v o c a t e
F u n d s :P S e n i o r L i f e s t y le E d u c a t i o n F u n d in gR R e s p i t e C o m p a n i o n S u b s i d i z a t i o n
E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :R N i a g a r a G a t e K e e p e r sP S e n i o r B u s t e r s ( a n e x t e n s i o n o f P h o n e B u s t e r s )R C r im e A w a r e n e s s E d u c a t i o n f o r S e n io r sR R e s p i t e C o m p a n i o n E d u c a t io n
A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L if e E v e n t B u n d le s : G e t t i n g R e a d y t o R e t i r e , P u r s u i n g L if e ' s B e s t A f t e r R e t i r e m e n t , F i n d in g S e n io r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m il y ( o f s e n i o r s ) E d u c a t i o n a n d S u p p o r tR S u p p o r t iv e H o u s i n g P h y s ic a l & E m o t i o n a l H e a l t h C o u n s e l i n gR C a r e g i v e r E d u c a t i o n a n d I n f o r m a t i o n S u p p o r tR C r im e s A g a i n s t S e n i o r s A d v i s o r y / C o n s u lt a t i o n
M a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l ic S e r v ic e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t iv e H o u s i n g R e s id e n t I n f o r m a t i o n a n d R e f e r r a lR S e n i o r S e r v i c e I n f o r m a t io n I n t a k e & R e f e r r a lF V e t e r a n s S c r e e n i n gR L o n g T e r m C a r e I n f o r m a t i o n a n d R e f e r r a lR A d u l t D a y P a r t ic i p a n t I n f o r m a t i o n a n d R e f e r r a l
A d v o c a c y & P r o m o t i o n a l E n c o u n t e r s :R S e n i o r A b u s e P r e v e n t i o n
C a r e & R e h a b i l i t a t i o n :P I n - h o m e S o c i a l W o r kR R e s p i t e C o m p a n i o n R e s p i t eR L o n g T e r m C a r e R e s p i t e C a r e
R e c r e a t i o n a l & C u l t u r a l E n c o u n t e r s :R R e s p i t e C o m p a n i o n R e c r e a t i o n a l A c t iv i t y
P e r m i s s i o n ( P e r i o d s o f ) :R W a n d e r in g R e g i s t r a t io n
R u l i n g s & J u d g m e n t s :F V e t e r a n D is a b i l i t y P e n s i o n A p p e a l
P r o t e c t i o n ( P e r i o d s o f ) :M , R E m e r g e n c y N o t i f ic a t io nG u a r d i a n s h ip I n v e s t i g a t i o nP P a t ie n t A d v o c a t e
S E N I O R E N G A G E M E N T
R e s o u r c e ( U n i t s o f ) :F V e t e r a n A id s f o r D a i ly L iv i n gR C o n g r e g a t e D i n i n gR A d u l t D a y M e a l P r o v i s i o n
F u n d s :P S e n i o r L i f e s t y le E d u c a t i o n F u n d in gP A s s i s t i v e D e v ic e R e n t a l F u n d in gF V e t e r a n D is a b i l i t y P e n s i o n C la i m a n d S u p p o r tF V e t e r a n D is a b i l i t y A l l o w a n c eF V e t e r a n s S o c ia l a n d M e d ic a l T r a n s p o r t a t i o n F u n d i n gF V e t e r a n D is a b i l i t y P e n s i o nP C o m m u n it y E m e r g e n c y R e s p o n s e V o lu n t e e r s ( C E R V ) O n t a r io
E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :R N i a g a r a G a t e K e e p e r sP S e n i o r B u s t e r s ( a n e x t e n s i o n o f P h o n e B u s t e r s )
A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d le s : G e t t i n g R e a d y t o R e t i r e , P u r s u in g L if e ' s B e s t A f t e r R e t i r e m e n t , F i n d in g S e n io r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i l y ( o f s e n i o r s ) E d u c a t i o n a n d S u p p o r tR S u p p o r t iv e H o u s i n g P h y s i c a l & E m o t i o n a l H e a l t h C o u n s e l i n gR R e s p i t e C o m p a n i o n I n d i v id u a l C a r e P l a n n i n gR C a r e g i v e r E d u c a t i o n a n d I n f o r m a t i o n S u p p o r tM a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l ic S e r v ic e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t io n a n d R e f e r r a lR S u p p o r t iv e H o u s i n g R e s i d e n t I n f o r m a t i o n a n d R e f e r r a lR S e n i o r S e r v i c e I n f o r m a t io n I n t a k e & R e f e r r a lF V e t e r a n s S c r e e n in gR L o n g T e r m C a r e I n f o r m a t i o n a n d R e f e r r a lR A d u l t D a y P a r t ic i p a n t I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t iv e H o u s i n g V o l u n t e e r C o - o r d i n a t i o n
A d v o c a c y & P r o m o t i o n a l E n c o u n t e r s :P S e n i o r A d v o c a c y
C a r e & R e h a b i l i t a t i o n :P I n - h o m e S o c i a l W o r kR L o n g T e r m C a r e P s y c h o - s o c i a l S u p p o r tR A d u l t D a y P s y c h o - s o c i a l S u p p o r tP I n - h o m e O c c u p a t i o n a l T h e r a p y
R e c r e a t i o n a l & C u l t u r a l E n c o u n t e r s :P F r ie n d l y V is i t i n gR S u p p o r t iv e H o u s i n g R e c r e a t i o n a l A c t i v i t i e sR L o n g T e r m C a r e R e c r e a t io n a l A c t i v i t yR L o n g T e r m C a r e P a s t o r a l C a r eR A d u l t D a y R e c r e a t i o n A c t i v i t y
M o v e m e n t s :M H a n d i T r a n s it
P e r m i s s i o n ( P e r i o d s o f ) :P D i s a b le d P e r s o n P a r k in g P e r m it ( D P P P )
R u l i n g s & J u d g m e n t s :F V e t e r a n D is a b i l i t y P e n s i o n A p p e a l
R e s o u r c e ( U n i t s o f ) :F V e t e r a n A i d s f o r D a i l y L i v in gR C o n g r e g a t e D in i n gR A d u lt D a y M e a l P r o v i s io n
F u n d s :P S e n io r L i f e s t y l e E d u c a t io n F u n d i n gP A s s is t iv e D e v i c e R e n t a l F u n d i n gP C o m m u n i t y I n ju r y P r e v e n t i o n P r o g r a m ( C I P P ) F u n d i n gP C o m m u n i t y E m e r g e n c y R e s p o n s e V o l u n t e e r s ( C E R V ) O n t a r i o
E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :P S e n io r B u s t e r s ( a n e x t e n s io n o f P h o n e B u s t e r s )P S e n io r L i f e s t y l e E d u c a t io nR S e x u a l i t y a n d A g i n g S e x u a l H e a l t h P r o g r a mP S e n io r D r iv e r G r o u p E d u c a t io n P r o g r a m
A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l i n g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t i n g R e a d y t o R e t ir e , P u r s u i n g L i f e ' s B e s t A f t e r R e t ir e m e n t , F in d i n g S e n i o r s H e a lt h C a r e R e s o u r c e sP S e n io r s I n f o l i n eP F a m i ly ( o f s e n i o r s ) E d u c a t i o n a n d S u p p o r tM a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l i c S e r v i c e I n f o r m a t io n a n d R e f e r r a lP A d u lt / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s in g R e s i d e n t I n f o r m a t io n a n d R e f e r r a lR S e n io r S e r v ic e I n f o r m a t i o n I n t a k e & R e f e r r a lR S u p p o r t i v e H o u s in g V o l u n t e e r C o - o r d in a t i o n
A d v o c a c y & P r o m o t i o n a l E n c o u n t e r s :P S e n io r A d v o c a c y
R e c r e a t i o n a l & C u l t u r a l E n c o u n t e r s :P F r i e n d ly V i s i t in gP S e n io r A c h i e v e m e n t A w a r dP C o n g r a t u l a t o r y M e s s a g e sF V e t e r a n s C o m m e m o r a t io n
M o v e m e n t s :R V o lu n t e e r T r a n s p o r t a t io n
P e r m i s s i o n ( P e r i o d s o f ) :P D is a b l e d P e r s o n P a r k i n g P e r m i t ( D P P P )P S e n io r D r iv e r L i c e n c e R e n e w a l P r o g r a mP C o ll is i o n R e - E x a m i n a t i o n P r o g r a mP D r i v e r L i c e n c e R e n e w a l P r o g r a m f o r C o n t r o l le d C l a s s D r i v e r s
M u l t i - j u r i s d i c t i o n a l T r a n s i t i o n O u t p u t B u n d le s f o r S e r v i c e s t o S e n i o r sS o r t e d b y S e r v i c e O u t p u t T y p e
L A T E R S T A G E O F L I F E ( S E N I O R )
H e a l t h y
A d e q u a t e l yH o u s e d
S a f e
E n g a g e d
S ic k
I n a d e q u a t e l yH o u s e d
A b u s e d
I s o l a t e d
F in a n c ia l l yS e c u r e
F i n a n c ia l l yI n s e c u r e
A d u l t
D e c e a s e d
S e n io rC r i t e r io n
M e t
D i e s
S e r v i c e O u t p u t B u n d l e s b y S e r v i c e O u t p u t T y p e V 0 . 2 2 0 0 4 . 0 1 . 2 9 p lo t . v s d
S e r v i c e O u t p u t T y p e C o l o u rsF u n d s( U n i t s o f ) R e s o u r c eN e w K n o w l e d g eC a r e & R e h a b il i t a t io n E n c o u n te r sE d u c a t i o n a l & T r a i n in g E n c o u n te r sR e c r e a t i o n a l & C u lt u r a l E n c o u n te r sM o v e m e n tsA d v is o r y E n c o u n te r sM a t c h e s , R e fe r r a l s & L i n k a g e sA d v o c a c y a n d P r o m o t i o n a l E n c o u n t e r sP e r io d s o f A g r e e m e n tP e r io d s o f P e r m i s s i o nF i n d i n g sR u l i n g s & J u d g e m e n t sP e n a l t i e s & P e r i o d s o f S a n c t i o nP e r io d s o f P r o t e c t i o nIn t e r v e n t i o n sR u l e s ( l a w s , p o l i c i e s , s t r a te g i e s , p l a n s ,… )Im p l e m e n t e d c h a n g e s
F i n d i n g s :P G u a r d i a n s h ip I n v e s t i g a t i o n F in d i n g
F i n d i n g s :P G u a r d i a n s h i p I n v e s t i g a t i o n F i n d i n g
F i n d i n g s :R C a n c e r P r e v e n t i o n a n d E a r l y D e t e c t i o n S c r e e n i n g
Why is the Recovery bundle
bigger than the Prevention bundle?
Can we refocus our services from Recovery
to Prevention?
FinanciallyInsecure
Senior’s Desired State:Engaged, Healthy,Safe, Financially
Secure & AdequatelyHoused
Funds:P Senior Lif esty le Education FundingF Veteran Disability Pension Claim and SupportF Veteran Disability AllowanceF Veterans Social and Medical TransportationFundingF Veteran Disability PensionP Ontario Property Tax CreditF Veteran Home Adaptation FundingF Veteran Home Support FundingP Assisted Public Housing & Rent SupplementP Ontario Tax Credits Sy stem, Property and SalesTax Credits f or SeniorsR Af f ordable housing f or seniorsR Adult/senior rental subsidyF Veteran Long Term Care SubsidyF Veteran Direct Hospital Care FundingF Veteran Home Support FundingF Veterans Ambulatory Health Care FundingF Veteran Treatment Benef itsP Vaccine Prev entable Disease FundingF War Veteran Income SupportF Federal Age Amount CreditF Federal Age Amount Transf erF Old Age Security (OAS) BasicF Canada Pension Plan (CPP) RetirementP Soldiers Aid CommissionP Ontario Prov incial Age AmountP Ontario Prov incial Age Amount Transf erP Ontario Sales Tax CreditF Prisoner of War Pension CompensationF Veteran Emergency Assistance FundingF Veteran Emergency Benev olent and Trust FundingF Veteran Emergency Minor Disbursement FundingF Veterans Funeral and Burial FundingF Guaranteed Income Supplement (GIS)F Allowance (ALW)F Allowance f or the Surv iv or (ALWS)M Property Tax Def erralP Ontario Works FundingP Guaranteed Annual Income Sy stem (GAINS)
Educational & Training Encounters:R Niagara Gate KeepersP SeniorBusters (an extension of PhoneBusters)Advisory Encounters:F Veteran Counselling and Ref erralP Lif e Ev ent Bundles: Getting Ready to Retire, Pursuing Lif e's Best Af ter Retirement, Finding Seniors HealthCare ResourcesP Seniors Inf olineR Family (of seniors) Education and SupportR Supportiv e Housing Phy sical & Emotional Health CounselingR Respite Companion Indiv idual Care PlanningR Caregiv er Education and Inf ormation SupportF Tax Filing f or SeniorsF T1S-A Ontario Senior Personal Income Tax and Benef its ReturnMatches, Referrals & Linkages:P Public Serv ice Inf ormation and Ref erralP Adult/Senior Inf ormation and Ref erralR Supportiv e Housing Resident Inf ormation and Ref erralR Senior Serv ice Inf ormation Intake & Ref erralF Veterans ScreeningR Long Term Care Inf ormation and Ref erralR Adult Day Participant Inf ormation and Ref erral
Care & Rehabilitation:P In-home Occupational Therapy
Permission (Periods of):P Personal Care Guardianship
Rulings & Judgments:F Veteran Disability Pension Appeal
Funds:P Senior Lif esty le Education FundingP Ontario Property Tax CreditF War Veteran Income SupportF Federal Age Amount CreditF Federal Age Amount Transf erF Old Age Security (OAS) BasicF Canada Pension Plan (CPP) RetirementP Soldiers Aid CommissionP Ontario Prov incial Age AmountP Ontario Prov incial Age Amount Transf erP Ontario Sales Tax CreditP Property Guardianship
Educational & Training Encounters:P SeniorBusters (an extension of PhoneBusters)P Senior Lif esty le Education
Advisory Encounters:F Veteran Counselling and Ref erralP Lif e Ev ent Bundles: Getting Ready to Retire, Pursuing Lif e's Best Af ter Retirement, Finding Seniors HealthCare ResourcesP Seniors Inf olineR Family (of seniors) Education and SupportF Tax Filing f or SeniorsF T1S-A Ontario Senior Personal Income Tax and Benef its ReturnF Registered Retirement Sav ing Plan Adv isory
Matches, Referrals & Linkages:P Public Serv ice Inf ormation and Ref erralP Adult/Senior Inf ormation and Ref erralR Supportiv e Housing Resident Inf ormation and Ref erralR Senior Serv ice Inf ormation Intake & Ref erral
SENIOR FINANCESPrevention Recovery
Outputs that prevent or detect a senior becoming
Financially Insecure
What it is:
• Defines “bundles” by identifying services that detect, prevent (Prevention) or help (Recovery) transitions of a target group
• Shows services by type or jurisdiction that must “fit together” to make a difference for the target group
Identifying Transformation Opportunities, The Client Perspective
20 Oct. 2004
12
REGION OF NIAGARA
FEDERAL GOVERNMENT
Canada Revenue Agency - Individual Returns and Payments Processing Directorate
F Tax Filing for Seniors
Seniors Taxes Filed
F Federal Age AmountTransfer
Tax Credit
F Registered RetirementSaving Plan Advisory
RRSP Advice
F Federal Age AmountCredit
Tax Credit
F T1S-A Ontario SeniorPersonal Income Tax and
Benefits Return
Ontario Senior's Paper TaxFiling
Veterans Affairs Canada
F Veteran Counselling andReferral
Veteran Counselled andReferred
F Veteran TreatmentBenefits
Veteran Treatment BenefitAward
F Veteran DisabilityPension
Disability Pension Payment
Health Canada
F Health InformationAwareness
Health Information
F First Nations & InuitHealth Care
Care & Rehabilitation
F Disease Prevention,Health Protection and
Promotion
Disease Prevention, HealthProtection Campaign
Social Development Canada - Income Security Program
F Canada Pension Plan(CPP) Retirement
CPP RTR Payment
F Allowance for theSurvivor (ALWS)
ALWS Payment
F Old Age Security (OAS)Basic
OAS Basic Payment
F Allowance (ALW)
ALW Payment
F Guaranteed IncomeSupplement (GIS)
Guaranteed IncomeSupplement Payment
F War Veteran IncomeSupport
War Veteran IncomePayment
F Veteran DisabilityPension Appeal
Veteran Disability PensionAppeal Judgment
F Veterans Screening
Veteran Screened
F Veteran DisabilityPension Claim and Support
Veteran Disability PensionClaim Payment
F Veterans Social andMedical Transportation
Funding
Veteran Social and MedicalTransportation Payment
F Veteran DisabilityAllowance
Veteran Disability AllowancePayment
F Veteran Home AdaptationFunding
Veteran Home AdaptationPayment
F Veteran Long Term CareSubsidy
Veteran Long Term CareSubsidy Payment
F Veteran Home SupportFunding
Veteran Home SupportPayment
F Veteran Direct HospitalCare Funding
Veteran Direct Hospital CarePayment
F Veterans AmbulatoryHealth Care Funding
Veteran Ambulatory HealthCare Payment
F Veteran Home SupportFunding
Veteran Home SupportPayment
F Prisoner of War PensionCompensation
Prisoner of War PensionBenefit
F Veteran EmergencyBenevolent and Trust
Funding
Veteran EmergencyBenevolent and Trust
Payment
F Veteran EmergencyAssistance Funding
Veteran EmergencyAssistance Payment
F Veteran Emergency MinorDisbursement Funding
Veteran Emergency MinorDisbursement
F Veteran Aids for DailyLiving
Veteran Aid
F Veterans Funeral andBurial Funding
Veteran Funeral and BurialPayment
F Veterans Commemoration
Veteran Commemorated
F Veteran Direct HospitalCare
Veteran Direct HospitalTreatment
F Veterans HealthPromotion
Veteran Health Course
P Ontario Property TaxCredit
Tax Credit
P Ontario Provincial AgeAmount
Tax Credit
P Ontario Provincial AgeAmount Transfer
Tax Credit
P Ontario Sales Tax Credit
Tax Credit
Region of Niagara Supportive Housing
Region of Niagara Long-Term Care
R Long Term CareEnhanced Personal Care
Fee for service personal care
R Long Term Care PalliativeCare
Palliative Care
R Long Term CareNutritional Intake and Meal
Provision
Nutritious Meal
R Long Term CareOvernight Stay
Long Term Care OvernightStay
R Supportive HousingResident Information and
Referral
Supportive HousingInformation & Referral
R Supportive HousingPhysical & Emotional
Health Counseling
Supportive Housing Physical& Emotional HealthCounseling Session
R Long Term Care Psycho-social Support
Psycho-social consultation
R Supportive HousingRecreational Activities
Recreational Exercise
R Long Term CareAccommodation
Long Term Careaccommodation
R Long Term Care PastoralCare
Pastoral care
R Long Term Care RespiteCare
Vacation Care
R Long Term CareMedication
Medication Administration
R Long Term Care BasicPersonal Care
Personal care
R Supportive HousingAccommodation
Supportive Housing Unit
R Supportive HousingHealth Education
Supportive Housing HealthEducation Session
R Long Term CareRehabilitation
Rehabilitation Care
R Supportive HousingPersonal Support
Personal Support
R Supportive HousingMedication Coordination
Medication Coordinated
R Supportive HousingPersonal Care
Personal Care
Region of Niagara Public Health
R Niagara Gate Keepers
Seniors at Risk Identificationand Assistance Training
R Cancer Prevention andEarly Detection Screening
Cancer Prevention and EarlyDetection Evaluation
R Sexuality and AgingSexual Health Education
Sexuality and Aging SexualHealth Training Session
Region of Niagara Adult Day Program
R Adult Day ParticipantInformation and Referral
Adult Day Participant Referral
R Adult Day Psycho-socialSupport
Psycho-social SupportSession
R Adult Day RecreationActivity
Recreational Exercise
R Adult Day EnhancedPersonal Care
Enhanced Personal Care
R Adult Day Meal Provision
Meal
R Adult Day Rehabilitation
Rehabilitation Session
R Adult Day Personal Care
Personal Care
R Adult Day MedicationMonitoring
Medication Monitored
Region of Niagara Police
R Wandering Registration
At risk individual registered
R Senior Abuse Prevention
Senior Abuse AwarenessCampaign
R Crimes Against SeniorsAdvisory/Consultation
Crimes against Seniorsadvice and consultation
R Vaccine PreventableDisease Program
Preventable DiseaseVaccination
Region of Niagara Respite Program
R Respite CompanionRespite
Caregiver Respite
R Respite CompanionEducation
Respite Companion Course /Training Session
R Respite CompanionRecreational Activity
Recreational Activity
Region of Niagara Housing
R Affordable housing forseniors
Affordable Housing Payment
R Adult/senior rentalsubsidy
Rent Subsidy
R Respite CompanionSubsidization
Respite Companion SubsidyPayment
R Respite CompanionRecreational Activity
Recreational Activity
R Family (of seniors)Education and Support
Family Support Session
R Day Care Overnight Stay(in Long Term Care Facility)
Day Care Overnight Stay
R Crime AwarenessEducation for Seniors
Crime Awareness Course
R Long Term CareInformation and Referral
Long-Term Care ReferenceR Public Health Inspections
and Infectious Disease
Public Health ViolationRectified
Province of Ontario
Ontario Ministry of Community andSocial Services
Community Care Access Centres
A Public ServiceInformation and Referral
Public ServiceInformation Referral
A Assistive Device RentalFunding
Assistive Device RentalSubsidy
A In-home Social Work
Social Work CounselingSession
A In-home PersonalSupport and Homemaking
In-home Personal Supportand Homemaking Visit
A In-home Nursing Care
Nursing Visit / Shift
A In-home Physiotherapy
Physiotherapy Treatment
A In-home Dietetics
Dietetics Session
A In-home OccupationalTherapy
Occupational TherapyTreatment
A In-home SpeechLanguage Pathology
Speech Language PathologyTreatment
Community Support Services
A Adult/Senior Informationand Referral
Adult / Senior Information /Referral
A Friendly Visiting
Friendly Visit
A Call and Reassurance
Reassurance Call
A Volunteer Transportation
Volunteer Provided Trip
A Co-ordinates HomeMaintenance and Repair
Home Maintained / Repaired
A Congregate Dining
Congregate Dining Meal
A Meals on Wheels
In-home Meal
Ontario Ministry of Agriculture & Food
P Common Sense Nutritionfor Seniors
Nutrition Information
P Community Food AdvisorProgram
Community Food Advice
Ontario Ministry of Citizenship &Immigration
P Senior AchievementAward
Senior Achievement AwardGranted
Ontario Ministry of Community Safety and Correctional Services
P Older & Wiser
Senior Lifestyle Course
P Community EmergencyResponse Volunteers
(CERV) OntarioP SeniorBusters (an
extension of PhoneBusters)
Ontario Ministry of Consumer andBusiness Services
P Life Event Bundles:Getting Ready to Retire, …
New Senior Advice
P Ontario Works Funding
Ontario Works BenefitPayment
P Soldiers Aid Commission
Soldiers Aid Benefit Payment
Ontario Ministry of EconomicDevelopment & Trade
P Congratulatory Messages
Congratulatory MessageReceived
Ontario Ministry of Finance
P Ontario Tax CreditsSystem, Property and Sales
Tax Credits for Seniors
Tax Credit
P Guaranteed AnnualIncome System (GAINS)
GAINS PaymentOntario Ministry of Health and Long-Term Care
P Seniors Infoline
Seniors Information
P Patient Advocate
Patient Finding
P Seniors Care Education
Seniors Care Course
P Community InjuryPrevention Program (CIPP)
Funding
CIPP Payment
P Vaccine PreventableDisease Funding
Vaccine Preventable DiseasePayment
Ontario Ministry of Municipal Affairs andHousing
P Assisted Public Housing& Rent Supplement
Assisted Public Housing &Rent Supplement Payment
Ontario Ministry of the Attorney General
P Property Guardianship
Property Stewarded
P GuardianshipInvestigation
Guardianship InvestigationFinding
P Substitute Medical CareTreatment and Admission
to LTC
Medical Treatment
P Personal CareGuardianship
Personal Care Decision
Ontario Ministry of Transportation
P Disabled Person ParkingPermit (DPPP)
Disabled Person ParkingPermit
P Collision Re-Examination
Collision Re-ExaminationLicence Issued
P Driver Licence RenewalProgram for Controlled
Class Drivers
Controlled Class DriverLicence Renewed
P Senior Driver LicenceRenewal Program
Senior Driver Licence Issued
P Senior Driver GroupEducation
Senior Driver Group Course
Ontario Seniors Secretariat
P Senior LifestyleEducation
Senior Lifestyle Course
P Senior Advocacy
Seniors PromotionalCampaign
P Senior LifestyleEducation Funding
Seniors Lifestyle EducationPayment
P Retirement Homes ComplaintResponse Information Service:
Ontario Residential CareAssociation Funding
Residential Care Association Grant
Legal, Collective, Democratic & Human Rights Protection
Acknowledgement
Public Health
Shelter
Public Health
Food / Nourishment
Socio-Economic Development
Income
Public Health
Health
Public Safety
Safety
Social Development
Socialization
Legal, Collective, Democratic & Human Rights ProtectionRespect
Education
Education
Public Health
Meaningful Activity / Recreation
Public Health
Clothing
Legal, Collective, Democratic & Human Rights Protection
Independence
SENIOR
LOCAL MUNICIPALITYLocal Municipality
L Transit Fare Reductionfor Seniors
Public transit rates
L Property Tax Deferral
Property tax deferral
L Emergency Notification
Emergency Contact
L Enhanced GarbageCollection
Domestic garbage pickup
L Handi Transit
Handicap Trip
FEDERAL SERVICESFEDERAL SERVICES
PROVINCIAL SERVICESPROVINCIAL SERVICES
REGIONAL SERVICESREGIONAL SERVICES
MUNICIPAL SERVICESMUNICIPAL SERVICES
CommonCase Mgt?
Identifying Transformation Opportunities, The Solutions Perspective
20 Oct. 2004
Is there an opportunity here toshare back office services?
13
Planning Considerations
AlignmentTesting
AlignmentTesting
AlignmentTesting
Existing projects
New projects
PlanPhase
BusinessCase Phase
DesignPhase
StrategyPhase
VisionPhase
Business Problem Assessment
Target Business Vision
Transformation Strategy
Target Business Design
Transformation Business Case
Alignment Assessments
Transformation Master Plan
AlignmentTesting
AlignmentTesting
Primary Deliverables
Phases
One minor iteration
One major iteration
Results can soon begin to shape transformation
projects
a first Iteration
14
Summary and Wrap-up
• First, optimize the policies, programs and services to achieve the desired outcome(s)
• Second, optimize the processes that consume resources in the delivery of service outputs
• BTEP is an effective tool for outcome optimization
• GSRM is essential for alignment and linkages “Common Language”
• Use commercial tools for process reengineering
16
Useful Links
• Business Transformation Enablement Program (BTEP)
• The Canadian Government's Style of Enterprise Business Architecture