e-Governance Perspective at the CMO- Govt. of Gujarat

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    eGovernance Perspective

    @CM_OFFICE- GoG

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    eGovernancetomeis

    ,

    efficientGovernment&

    itcanneverbecomplete

    withoutintegratingthe

    citizen centricdeliveryprocesses with

    the

    efficiency ininternal

    Government

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    ThelaurelsinsyncwithCMsvisionofIT

    The recent awards for eGov initiatives of the CMO

    e-Ratna Award to Honble CM by the Computer Society of India!

    eGov eIndia Awards 2011 - Best Government to Citizen Initiative of the YearAward for eGov strategies and ICT enabled initiatives at the CMO

    Award of Excellence- Departmental Level by the CSI Nihilent eGovernanceAwards 2011 for the ICT initiatives of the CMO

    Application of Technology)

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    CMPortal&SocialMediaPresence

    Website www.narendramodi.in Blog www.narendramodi.com

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    ThetwomajorsocialmediaaccountsofShriNarendraModiG2C

    Facebook facebook.com/narendramodi.official Twitter twitter.com/narendramodi

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    Comprehensiveportraitof

    socialandpolitical

    Updatingcitizensabout

    upcomingevents/news

    Acollectionofhundredsof

    audios,videos,1000+pictures,

    ews e ersMailers)

    e oo soNarendraModi

    www.narendramodi.in

    TheCentralHubTo

    ConnectWith

    Platformforcitizensto

    volunteerfor

    Gu arat

    Promotingnoblecauses,

    likeGirl

    child

    education

    Availablein5

    Podiumforcitizenstoshare

    ideaswithCMBringingtheCM

    languages

    English,Hindi,Gujarati,

    MarathiandSanskrit.

    z throughhisweb

    presence

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    Howcitizensareengaged!

    www.naren ramo . n ac a nge ec vecommun ca on roug e . ec no ogyNowpeoplecanshareviewsbothhorizontallyandvertically!

    Horizontal CitizenstoCitizens Vertical CitizenstoCM

    CMtocitizens

    ShareandGrow! InteractwithNarendraModi

    http://www.narendramodi.in/poststory

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    WholeSystemispaperlessG2C

    Earliersystem Paperwork Currentsystem Paperless

    ,

    grievances

    of

    people

    to

    Shri

    NarendraModiusedtobepassed

    throughlongemailson

    narendramodi.in,

    write

    their

    messagetoHonbleCMin1000

    charactersmaximum.

    [email protected] and

    documentsofproofweresentas

    attachment

    to

    mails.

    Asummaryoftheselected

    messages

    is

    being

    sent

    to

    Honble

    CM.Dail almost500to700

    Theprintoutsoftheselongemailswithattachmentswereprocessedby

    officeandsenttoHonbleCM

    messagesarepassed.

    Aworkflowsystemmonitorsall

    Itwastimeconsuming&ledtowastageofresourcessuchaspaper

    andman ower

    ema s

    e r

    c os ng.

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    IdeastoExecutionG2C

    Feasibilitycheck

    Monitoringo t eimplementation

    Brainstormed

    SenttotheCM

    ShareIdeas

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    G2C SWAGATonlineThewinnerofUNPSAAward&CXOAward2011

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    SWAGATG2C

    addressed in Gujarat, the SWAGAT on line program is used since 24thApril 2003 by the Honble Chief Minister

    The rievance redressel mechanism in a state ives an idea on the

    effectiveness of its governance. Grievances are addressed through formal channels, with unresolved

    rievances bein dealt with at ro ressivel hi her levels.

    Since February 2011, GRAM SWAGAT has also started for village levelgrievances.

    Grievance TOTAL DISPOSED PERCENTAGE

    Totala e s r c

    Taluka/Gram,Lok

    Fariyad SWAGAT)

    .

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    G2C

    27th May2010

    Ofthe

    Applications

    received,

    justice

    to

    92.45%

    is

    done

    by

    the

    mutual

    unitedinitiativesincetheimplementation.

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    G2C

    ThefirstandonlyUnitedNationsPublicServiceawardhasbeengiventoSWAGATProjecton23rdJune2010

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    CMO IWDMSG2G

    CMO IWDMS

    1.Grievance

    Tracking2.Appointment

    Scheduler3.CM'sDesk

    4.EmailCorrespondence

    5.FileTracking

    Jansampark

    Jilla Pravas

    6.MLAMPReferences

    7.ReliefFund8.Telephone

    Directory9.Visitor

    Diary10.OneDayOneDistrict

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    IntegrationwithotherDept.

    MajoreGovinitiativeslikeIWDMSCMO,SWAGAThas

    been

    completely

    integrated

    with

    other

    Departments.

    SWAGATonlineisbeingviewedasmodelsfor

    rep ca ona ena ona eve .

    theirdashboardbyusinguniqueloginandtheycan

    update/postcontenttoStatePortalwithdually

    moderatedmechanism,

    department

    can

    even

    see

    query/feedbackpostedtoeachdepartmentandreplyto

    eac .

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