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General Manager of Citizen Information ServicesGovernment of Catalonia

Comunidad Enterprise 2.0BBVA Innovation CentreMadrid, 17 March 2009

e-Catalunya, platform for cooperation work

Legal NoticeThis work is subject to a Creative Commons Attribution 3.0 licence. Reproduction, distribution, public communication and transformation arepermitted to create a derived work, without any restrictions provided thecopyright holder does not state otherwise. (Generalitat Government of Catalonia. Presendential Department).The full licence can be consulted on http://creativecommons.org/licenses/by/3.0/legalcode.

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Inspiring principals:

Government of Catalonia: innovating the Administration

MultichannelGencat information

through variouschannels: gadgets for

mobile telephones.

TransparencyEasy access to contents

that are of interest to citizens.

TransactionRelationship improvementwith citizens (Virtual Office for Procedures, EquipmentPortal...)ParticipationInteraction and involvement of professionals and citizens.

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e-Catalunya Platform

Platform 2.0 for cooperation workof consecutivecommunities and groups

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With the e-Catalunyaplatform of cooperationwork and social networks, theprofessionals participate in improvingthe organizationby providingand managingknowledge.

Web 2.0 for the dynamism of professionals of the Government of Catalonia

© Department of Justice. CC BY

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Government of Catalonia

Traditional web model

Citizens and Professionals

Relational web model 2.0

Departments

Departmentweb space

Government of Catalonia

Departments

Practicecommunities

e-Catalunya: collaborative work

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-Catalunya

Portal 1

group A

Portal 2 Portal 3

group B group C group E group F group G group H group I group J

e-Catalunya: estructura

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e-Catalunya: experiences

Practice communitiesand groupsThe department portals collaborate on relevant topics –hot topics– to obtain resultsor knowledge productsthat improve their workand are more satisfactory.

iStockphoto

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http://ecatalunya.gencat.net/portal/faces/public/justicia

e-Catalunya: experiences

JusticeKnowledge management accordingto practice community (CoP):

- Family mediators- Social educators- Psychologists- Open environment Juvenile

Justice- Criminal judges- Social work- Registrars- ...

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E-communityfor developmentcooperationVirtual work and participation spacefor NGO and CatalanGovernment staff to prepare the cooperationstrategy for the country. Example: Nicaragua.

http://ecatalunya.gencat.net/portal/faces/public/cooperacio

e-Catalunya: experiencies

Wikipedia

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http://ecatalunya.gencat.net/portal/faces/public/barris

e-Catalunya: experiences

Neighbourhoods with projects

Integral improvement programmefor neighbourhoods. Professionals of:

- property renovation

- infrastructure

- coexistence

- sustainable mobility

- suppression of architectural barriersiStockphoto

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e-Catalunya: experiences

Health ParticipationParticipation space for professionals:- medicine- nursery- pharmacy- research- ...

Debate on protocols, prescriptions, prevention...

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e-Catalunya: figures (April 2006 – March2009)

In February 2009

- 53 portals (communities)

- Organized into 1,038 groups

- 13,829 registered users

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e-Catalunya: figures and map

53 portals, 1,038 groups, 13,829 registered users (February 2009)

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e-Catalunya: Education portal map

3,438 users, in 226 groups, with an average ratio of 15 members per

group (February 2009)

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e-Catalunya: portal maps on Health

2,722 users, in 180 groups, among all portals related to health: Health

Participation, APS, Health Portal, TIC Health, SITIC Health

(February 2009)

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e-Catalunya: Justice portal map

2,649 users, in 58 groups, with an average ratio of 45 members

per group (February 2009)

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Project management:

Functionaland technologicaldevelopment:

Consulting, trainingand support (help desk):

e-Catalunya: the team

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Lessons learnt: with regard to technology

Technology itself does not create the dynamismnecessary in a community. It is not the barrier for professionals either.

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Lesson learnt: with regard to leadership

The leadership (it is necessary to identify the natural leaders) and the method are very important.The role of the administrators and moderators is essential:- People want to participate; it is necessary to know how to

motivate them: · Involve the participants, make them feel involved.· Provide incentives (recognition, awards).

- Define and inform the common aims to the participants.- Combine virtual and presential activities that help to create

interpersonal connections.- Manage the emotions. Initial fear, due to lack of information,

to be professionally linked with tools 2.0. Insecurity withwritten communication to blogs, forums...

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Errors to be avoided: in cooperation work

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1. Have rigid organization structures that are not veryversatile.

2. Comply with the learning character of the community –group and guide them clearly only to productiveimprovement.

3. Do regular metricsthat show the return(ROI) to theorganization.

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Thank you very much!

General Manager of Citizen Information ServicesGovernment of Catalonia

Comunidad Enterprise 2.0BBVA Innovation CentreMadrid, 17 March 2009

e-Catalunya, platformfor cooperation work

Legal NoticeThis work is subject to a Creative Commons Attribution 3.0 licence. Reproduction, distribution, public communication and transformation arepermitted to create a derived work, without any restrictions provided thecopyright holder does not state otherwise. (Generalitat Government of Catalonia. Presendential Department).The full licence can be consulted on http://creativecommons.org/licenses/by/3.0/legalcode.