eBooks: Acquisition,Discovery, Delivery,Support

JEFF SIEMON

JUNE 20, 2015

Acquisition – YBP-GOBI

Acquisition

Acquisition – YBP-GOBI

Advantages Large number of books

available – content May compare vendor

access options and prices

After compare, may chose to order directly from vendor:From EBL, Fuller received -percentage discount -immediate access, & -“Non-linear lending”

Disadvantages Library choses to

support several eBook platforms

Delivery in 1-3 days Must search for

duplicates in local catalog

Acquisition - Fuller Used GOBI first to search, then made decisions

about which vendor based on: How fast it needed to be delivered

Number simultaneous users needed

Price

Same person did Ordering, Knowledge Base work, Cataloging/LHR, and 2nd tier support. Faster “delivery” to patron, when purchase was

a request Less likely to purchase duplicates Learned which eBooks needed multiple

simultaneous users Could improve discovery for other patrons of

titles requested by a patron.

Acquisition - EBL Non-linear lending

each “copy” can loaned concurrently for [360] times/patrons per year.

Loans might be concurrent during peak times, and no one borrowing during breaks.

Immediate access to titles when ordered.

Discount negotiated.

Better search interface that GOBI basic.

Carry many University Press titles.

Limited number of titles.

Titles available for purchase, later would no longer be available. (Purchased titles stayed)

Discussion

Excurses on the place of eBooks in Materials Provision

Levels/distances/control/decision-making regarding

Materials Provision Local provision

owned print, owned/licensed digital (eBooks, e-Articles), archival collections, institutional and local history, digitization and repository

Consortial provision

shared print, ILL agreements, scan for articles, courier for print, visitor access when off campus; Link+, WEST, CRL, ORLP

Global / public domain provision

some Google books & Hathitrust; U.S. Govt. research; some scholarly journals and sites; pre-publication; university repositories

“Provision” is linked to DiscoveryDiscovery & Delivery

Discovery & Delivery can be tiered to fit different information needs: ease of discovery, speed of delivery Curriculum support

Easy discovery, immediate delivery

Focused research projects Moderate work for discovery, and day or two delivery

Higher-level-global-faculty research projects Discovery include human networks, WorldCat, Subject repositories,

Archives searches, information clutter

Delivery may be longer, but OK when project is longer, more complex

Delivery may even involve travel for high value resources

Provision: Advantages and disadvantages-risks at different levels

Local provision – for curriculum related materials & local materials preservation?+ Print is ‘Browsable’ -- greater customization of discovery -- immediate delivery -- responsibility to preserve and disseminate my college research & local materials

- Higher costs -- changing curriculum needs (with new faculty) -- eBook licenses limit sharing with other libraries

Consortial Global / public domain

Provision: Advantages and disadvantages-risks at different levels

Local provision

Consortial

+ Shared costs = lower costs – good source for print 1924 through ~1990 [the bubble of in-copyright, but not available as e-Resource]

- Higher demand or new materials may not be available -- discovery less customizable = patrons may need research assistance -- some delay in delivery -- library staff need to stay active in consortium decision-making -- dependent upon long-term good-will and trust of partner libraries, who are also experiencing rapid change -- eBook licenses limit sharing with other libraries

Global / public domain

+ Even lower shared costs

- Discovery cluttered/ information overload = patrons may need even more research assistance – evolving digital scholarship methods and “publishing” – hidden costs?

Discussion

Discovery & Delivery: OCLC WorldCat & Knowledge Base (KB)

Discovery When a eBook collection is added to the

OCLC Knowledge Base (KB), the holdings can be automatically added to WorldCat

If the library uses OCLC WMS, WorldCat is the “local catalog”, so there is nothing more to do.

If the local catalog is another ILS, then batches of OCLC MARC records are sent to you, and you can upload them to your local ILS (additions, deletes, changes).

OCLC KB: Vendor cataloged collections

Vendor cataloged collections

Select individual titles, or examine Marc Record for individual title

Vendor cataloged collections

Vendor cataloged collections

Vendor cataloged collections

Cooperative

Cooperative

TREN for Fuller (10,300 eBooks)

Psychotherapy.net (233 streaming videos)

Psychoanalytic Electronic Publ. (152 eBooks; 51 journals)

Digitalia Hispanica (6400 eBooks)

Apabi Chinese eBooks (153 eBooks)

Loeb Classical Library (512 eBooks)

Ministry Matters (Abingdon Press, 341 eBooks)

And supplements to Oxford, Credo, & EBSCO collections.

Fuller created and cooperatively shared collections with the OCLC Knowledge Base (KB).This is similar to original cataloging in WorldCat.

How to create KB Collection that OCLC KB doesn’t have.

Title/ISBN/URLs list from vendor

Batch search ISBNs in

Connexion Client

Use Batch report (or MarcEdit) to get a

list of OCLC numbers

In Excel, line up OCLC numbers with

Title/ISBN rows

Create a KBart file, and upload to a new custom

collection using WMS Collection Manager

Demand Driven eBook AcquisitionsOCLC Knowledge Base sets up parallel

collections, maintained by OCLC and the Vendor. One for the DDA offered, and one for the DDA purchased

Discussion

Excurses on assessment of eBooks in Materials Provision

Assessment is a human centered activity

Some assessment options Analysis which demonstrates the “value” of library

services, including materials provision Old methods of counts of materials and service counts

Outcome measures

Are students who use the library more successful?

ROI (Return on Investment)

Syracuse University library shows an ROI of $4.49 returned to the university for every $1.00 spent each year. (Kingma & McClure. Lib-value. College and Research Libraries, Jan. 2015)

Broad satisfaction questionnaires

Analysis that leads to action/planning

Examples of analysis that can lead to action/planning Use studies of local collection, ILL & Consortia borrowing, e-

Resources use by subject area, publication date, etc.

Subject analysis comparisons with peer libraries, Oberlin group, ATLA peers, etc.

Read and code/tag planning documents from Academic Division, Department, and Programs– looking for library/academic commons tie in.

Examine syllabi, looking for library research assignments – code/tag for subject needs

Building focused working relationships with new faculty members, faculty who make significant use of the library, and faculty leaders regarding adequacy of material provision.

Student focus groups – “What problems do you have getting articles, books, and eBooks you need for courses or research assignments?”

Discussion

Supporting patrons with eBook questions

Digital Rights Management (DRM) requires patrons to go through many steps before downloading their first eBook. Reading online is usually easy.

LibGuides - http://infoguides.fuller.edu/ebooks Links to vendor support pages; deep links for

specific questions Share in library staff meetings issues with each

operating system Staff a table early in the semester in the library

lobby helping patrons set up their devices.

More discussion