Detroit, May 2016

RELEASE ANNOUCEMENT: DYNATRACE BUSINESS SERVICE MANAGEMENT 12.4

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BSM 12.4 Bridges Gap between Complexity and Fluidity of Organization-Specific DPM Needs

Dynatrace announces the General Availability of its Business

Service Management technology stack, version 12.4. This new

release introduces fundamentally new capabilities that facilitate

continuous change and growth in new as well as existing

implementations. It also delivers various performance, stability,

currency and security enhancements.

BSM 12.4 features a radically new approach to building highly

custom and interactive dashboards, and adds a new data access

and process automation layer that customers can program

interactively using an extensible collection of simple building

blocks.

Dynatrace’s suite of Digital Performance Management solutions is

considered unsurpassed in the industry in terms of breadth and

depth, but organizations typically do not exclusively rely on

Dynatrace technology for all of their unique DPM needs. As our

customers endeavor to evolve towards increasingly more

comprehensive and aligned DPM implementations, challenges

emerge when they attempt to integrate the inevitable diversity of

legacy and next-gen monitoring, reporting and remediation

technologies and strategies. These challenges are typically highly

organization-specific and cannot be addressed by one-size-fits-all

solutions. This is why Dynatrace BSM continues to thrive as an

indispensable technology in actively evolving and maturing DPM

implementations.

BSM 12.4 radically changes the way it helps customers address

the conceptual as well as the many mundane challenges involved

in growing DPM infrastructures towards greater integration and

automation. BSM 12.4 greatly reduces the ‘brittleness’ and

change-resistant nature of custom solutions by prioritizing agility,

continuous improvement and ongoing enrichment over exhaustive requirements discovery, analysis and planning.

Read more about BSM’s new value proposition and implementation approach in the Fact Sheet.

Dynatrace Reinvents Business Service Management with Focus on Continuous Evolution of DPM Technology and Process Integration

Business Service Manager

IT Infrastructure

Dashboards

Monitor Intervene

Service Model

SQ evaluations

KPIs

Statistics

SLA compliance

Visualize

Pareto

Impacts

Causes

Trends Act & Interact

Remediate Automate

Track

Discover Reconcile

Relate

Analyze Solve

Prevent

Prioritize Feed

Datavision

BSM 12.4 introduces Datavision, a new dashboard architecture designed to

facilitate the creation and evolution of highly interactive pages and consoles.

Datavision runs almost completely in the browser, and virtually all of its user-

facing behavior can be explicitly controlled and expanded through the use of

pageflows. Pageflows are visual ‘scripts’ that can be created interactively by

developers of dashboard pages. Pageflows control what happens on a page, as

well as when and how relevant back-end resources are invoked.

TRANSPARENT THEMING

Datavision features a theme manager that allows pages and panels to be

interactively ‘styled’ (e.g. background colors/images, transparencies, margins,

corner radii, etc.) in a manner that allows it to intelligently detect what the best

color scheme and contrast settings are for each portlet on a page. Datavision

then autonomously modifies

specific stylesheet classes

for each portlet to make

them display their content

in the most harmonious and

readable way possible. It

also notifies each portlet

explicitly in case it needs to

make further adjustments

to display optimally.

FOCUS ON EXTERNAL DATA

Datavision encourages the

use of external content and

data. In addition to out-of-the-box visualizations, existing and newly

developed web applications can be incorporated to assemble rich

and meaningful pages. Since Datavision’s own visualizations

(portlets) are de-coupled from specific data interfaces, it is easy to

use data that is retrieved from any web-accessible data service,

including BSM’s Interfaced Processors and Datamotion REST

interfaces. This enables Datavision to load pages and portlets only

once. After that, communication with the server is all about data.

As a result, the web server is no longer involved in

creating and rendering pages. This drastically improves

responsiveness, performance and scalability.

CONTINUOUS EVOLUTION

Every aspect of a Datavision page can be configured

interactively. Once satisfied with a certain set of

changes, the whole dashboard can be saved with the

click of a button, without having to reload the page. As

a result, editing is smooth, intuitive and immediate.

Every ‘Save’ action creates a backup of the entire

dashboard. That makes reverting to a previous state

simple – and trying out something new, risk-free.

The end-result is a dashboard development environment

that is easy to deploy, easy to use, and easy to evolve.

And did we mention it is inherently open, fast and

scalable?

Datamotion

BSM 12.4 also introduces Datamotion, a new data retrieval and process automation facility that makes custom back-end implementations

easy to build, easy to communicate to others, and easy to change as your needs evolve.

BEYOND JAVASCRIPT

Prior to the introduction of Datamotion, custom back-end tasks in BSM needed to be implemented

using JavaScript. While this allowed for almost limitless flexibility, writing code is a time-consuming,

highly specialized and error-prone undertaking. BSM still exposes those traditional ‘interception

points’, but implementing such tasks has become a lot easier with the introduction of Datamotion.

Using an extensive (and extensible) library of components developers can now assemble complex

data/task/work flows in a visual and interactive manner, using languages that are optimized for

specific problem domains.

FLOWS

Datamotion exposes three languages: dataflows, taskflows and workflows. Dataflows are geared

towards extraction, transformation and ‘production’ of data. Taskflows are designed to implement

activities that are best expressed ‘procedurally’. Workflows are meant to drive and orchestrate long-

running, inherently asynchronous processes. All types of flows promote reuse of field-proven code by

leveraging a common component library. Flows can be mixed and matched to allow for decomposition

of complex scenarios into smaller parts that can each be implemented using an appropriate type of

flow. Additionally, the visual, narrative presentation facilitates collaboration among team members.

Flows can be deployed as long-running or scheduled server-centric ‘processes’, or as on-demand

web-enabled ‘operations’. Input parameters may be passed to affect the behavior of flows, and any

data produced by a flow is returned to the caller.

EXTENSIBILITY

The components that Datamotion flows use have well-defined interfaces that make them work seamlessly with the various modes of

operation of the different types of flows. Any component that implements these interfaces can be added the library. Online as well as

embedded documentation describes what is already available out-of-the-box, and how developers can build their own components.

DEPLOYMENT

A typical challenge in developing custom solutions is the migration of an implementation from one environment (e.g. DEV) to another

(e.g. UAT or PROD). Datamotion encourages developers to abstract any collection of environment-specific information (e.g. server

names, user names, passwords, etc.) into ‘aliases’. The settings referenced by

aliases are resolved at runtime using an encrypted file that contains their

definitions. Since each environment has its own ‘aliases’ file, flows can be easily

moved between environments without touching their implementations. That

greatly reduces the time and risk involved in rolling out updates.

FOCUS ON PERFORMANCE JOURNEY

BSM will always be about enabling the non-standard scenarios, the customer-

specific challenges, and the evolution from insular DPM technologies towards

integrated, coherent solutions. We know that your organization does not stand

still, and that yesterday’s solutions are tomorrow’s problems. BSM 12.4 therefore

embraces DPM as a

practice with ever-changing

needs and ideas. BSM will

help you stay productive

and unafraid to grow,

experiment and innovate.

Ultimately, that is what’s

new about BSM 12.4.