Automation for telephone calling campaigns. … embedded in Microsoft Dynamics CRM

What Dynamics Telephony Dialer can do?• Increase your talktime per hour by 75-170%

Method Talk-time / Hr. Improvement

Paper 15-20 -

Preview 25-30 25 – 100 %

Progressive 35-40 75 – 170 %

If you have 2 or more people on outbound, you need a dialer.A pay-as-you-go dialer ALWAYS pays for itself !

What is Dynamics Telephony Dialer ?• A dialer embedded in Microsoft Dynamics CRM.• One click to import your daily phone activities• Preview and/or progressive.• Blend inbound and outbound calls.• Dialer toolbar.• Automatically manage no-answers, busies, re-schedules, callbacks• Campaign Management• Statistics/Reports held in Dynamics CRM• Realtime display (dashboard) in Dynamics CRM

All embedded in Microsoft Dynamics CRM

A Few screen shots

The agent has a toolbar to control and monitor the Dialer. Telephone buttons Inbound/outbound

screenpop

Dynamics Telephony Toolbar

Embedded Telephony Controls

Inbound Call Controls and screen pop

CRM Dashboards show call activity

Who are the typical customers for Dynamics Telephony Dialer ?

• Microsoft Dynamics CRM owners.

• Wanting more than 100% improvement in outbound efficiency making more than200 calls a week

• Wanting better reporting on Outbound Campaigns.

• Wanting better visibility of current activity on Outbound Campaigns

Sales, sales, sales

Renewals & Retention

Customer satisfaction surveys

Collections

Fund-raising

Service follow-up

Welcome calls

Appointment reminder

Market research

Polling