Dull, Difficult, and Essential: Managing Public Records
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Transcript of Dull, Difficult, and Essential: Managing Public Records
flickr: Harald Groven
Dull,
Paul W. Taylor, Ph.D. Editor-‐at-‐Large, Governing Magazine Chief Content Officer, e.Republic @pwtaylor
Difficult, and Essential: Managing Public Records
Texas e-‐Records Conference 2015 -‐ Aus6n, Texas
Increasing Capacity GOVERNING Books
The work of government is noble
The people of government are amazing
The systems of government are a mess
How the Environment (and Conversation) is Changing
recordsNEW CATEGORIESOpen DataBig Data
NEW PLATOFORMS + TOOLSCloudAnalyticsBusiness Intelligence
NEW TYPESVideoSocial Media
NEW OPPORTUNITIESCivic Startups
OLD + GROWING PROBLEMSecurity
Placeholder Placeholder Records Management as a state CIO Priority
2008 2009 2010 2011 2012 2013 2014 2015 2007
9 -‐ -‐
8 6 3 2
4
10 NASCIO, 2007-2015
Placeholder
Open data is part of that variety. It is data that can be freely used.
High Volume, High Velocity, High Variety
Big Data and Open Data
Barbara Cohn, CDO, NYS
Arizona California (Proposed) Colorado ConnecWcut Los Angeles County Maryland New Jersey New York State Texas Utah
Chief Data Officers Govtech.com
BalWmore, MD Chicago, IL Long Beach, CA* New York City, NY Raleigh-‐Durham, NC Washington, DC
Records Management meets Data Science
Records Managers and Officers Public Information Officers Public Disclosure Officers
Chief Information Officers Chief Technology Officers Chief Innovation Officers Chief Data Officers Chief Info Sec Officers Chief Analytics Officers Chief Privacy Officers + Data Scientists
Placeholder Can Improved Service Delivery co-exist Productivity?
ü Track and quan6fy internal produc6vity gains ü States should account for external produc6vity gains in IT budge6ng
ü Partner up: Share IT plaQorms across agency and jurisdic6onal lines and pursue P3s with commercial providers
ü States should set dates certain by which they will no longer accept non-‐digi6zed transac6ons
Intersection of Automation and Governance
INSIGHT
VALU
E RE
COVE
RED
SAVING MILLIONS
SPEEDING AND REDUCING REVIEW
REDUCING RISK AND LIABILITY
Social Mentions as Public Records State of Utah
"Record" means a book, leeer, document, paper, map, plan, photograph, film, card, tape, recording, electronic data, or other documentary material
regardless of physical form or characterisWcs that is prepared, owned, received...
Utah’s Legal Code (63G-‐2-‐103)
Tweet =126 characters Metadata = 2,308 characters
Important details such as user IDs & Wmestamps CriWcal for authenWcity in legal situaWons
How Much Do You Archive? ArchiveSocial
Four Questions for Social Records ArchiveSocial
Frequency: How quickly can you capture new content before it is lost or deleted?
Comprehensiveness: Do you have all of the records you need? Are the records complete? What about metadata? Authen6city: How is the data stored? Can you prove that it is an accurate record? Will it hold up in court? Context: How easily can you locate the relevant records? Can you actually make sense of them when needed?
Placeholder
Cyber Security Breach Hack DDoS
Malware Phishing Malware Spyware Ransom-‐ware
Viruses Worms Botnets
Informa6on Security
Safeguarding eRecords in the Age of the Hacking Crews
It Gets Harder from Here
1. Start: The Covey ImperaWve 2. Take a Principled Approach 3. Be There: Non Linear Path to points of Confluence 4. Go Where the People Are 5. Launch and Learn
Our Quiz GOVERNING Books
The work of government is noble
The people of government are amazing
The systems of government are a mess
Our Exponential Future
Paul W. Taylor Chief Content Officer e.Republic Editor at Large GOVERNING [email protected] @pwtaylor
PresentaWon available at
pwt.net/speaking