DSL INSTALLATION GUIDE - Integra Telecom€¦ · · 2010-09-30DSL INSTALLATION GUIDE Integra...

DSL INSTALLATION GUIDEIntegra Telecom | 4690 Colorado St. SE | Prior Lake, Mn 55372 | 952.226.7097

www.getintegra.com Version 10/10 Integra Telecom, Inc.

DSL INSTALLATION GUIDEIntegra Telecom | 4690 Colorado St. SE | Prior Lake, Mn 55372 | 952.226.7097

www.getintegra.com Version 10/10 Integra Telecom, Inc.

Thank you for choosing Integra Telecom’s DSL HighSpeed Internet service!

IntroductionThis guide will walk you through the DSL installation process and will helpyou configure a computer to access the Internet. If you require assistance,please contact Integra’s ISP Support at 952-226-7097 or visit our website at http://getintegra.com/care/ispsupport/

E-mail SupportYour Integra e-mail can be accessed with your existing e-mail program such asMicrosoft Outlook, Integra’s WebMail by going to www.getintegra.com<http://www.getintegra.com> , and clicking on “Check E-mail”, or on yourmobile phone. For instructions on how to configure e-mail programs, please visitE-mail support page at http://getintegra.com/care/ispsupport/email_config.phpor contact ISP Support at 952-226-7097.

Minimum Requirements of ComputerThe computer must conform to the minimum requirements of the installedoperating system and have an Ethernet Network Interface Card (NIC) with astandard RJ-45 connector. The RJ-45 is the 8-pin connector used for datatransmission. Please consult your computer documentation or manufacturer ifassistance is needed.

Integra Telecom – 2010 – www.getintegra.com 1

TABLE OF CONTENTS

1: Integrated Multi-Service Gateway (iMG) Installation .......................2

Connect iMG....................................................................................2 - 4

E-mail Configuration............................................................................5

2: Configure Operating System ..............................................................6

Windows XP/2000 ...........................................................................6 - 8

Windows Vista/Windows 7...........................................................9 - 12

Mac OS X .....................................................................................13 - 14

Mac OS 8 – 9.2 ....................................................................................15

3: DSL Service Information ....................................................................16

DSL Liability and Return Policy..........................................................16

DSL Security ........................................................................................17

DSL Needs ...........................................................................................17

4: DSL Troubleshooting Tips ..........................................................18 - 20

DSL Filters.................................................................................20

5: Integra Acceptable Use Policy ...................................................21 - 23

2 Integra Telecom – 2010 – www.getintegra.com

Connect DSL Integrated Multi-Service Gateway (iMG)to Computer, Router or Hub Equipment

EQUIPMENT LIST:Qty (1) Integrated Multi-Service Gateway (iMG/Modem)Qty (1) Ethernet CableQty (1) iMG Power SupplyQty (1) Telephone CordQty (1) Phone Jack SplitterDSL Noise Filters

1. The Integrated Multi-Service Gateway (iMG) replaces the standard HighSpeed Internet modem. The Integra iMG must be used to deliver your HighSpeed Internet Connection.

2. Plug power supply into iMG and wall electric outlet.

3. Plug telephone cord into telephone jack and iMG (note: if you wish to use atelephone in that jack, plug splitter into jack first, then connect one phonecord to the iMG and another to the telephone)

4. At this point it is very important that you do NOT plug in any computers,routers or printers to the iMG LAN ports.

5. Let iMG sit for 30 minutes. The iMG goes through a boot up process thatdownloads the configuration of the DSL service. Any interruption of the bootup process could result in your DSL service not working properly.

6. After that time you may plug in a router or computer into the LAN ports inthe back of the iMG.

7. Install the DSL noise filters, on all devices that share the phone line (i.e.,phones, faxes, TiVo, satellite receivers, wireless jacks, dial up modems, etc.).Do not install a DSL noise filter between the telephone jack and iMG. If this isdone, DSL service will not function. Additional phone filters are availablefrom Integra if needed.


iMG Product Details


E-mail

You can check your Integra email from any internet-connected computer bygoing to www.getintegra.com then click “check email.”

For instructions on how to configure e-mail programs, please visit E-mail supportat http://getintegra.com/care/ispsupport/email_config.php or contact ISPSupport at 952-226-7097.


Windows XP/2000

The DSL modem provided is configured with a static WAN IP address with DHCPenabled. Follow the instructions below to connect to our DSL.

**Please note: Your computer may already be configured with these settings**

Set up Computer(s) to Automatically Receive IP Address(es)

1. Close all open windows and programs.

2. For Windows 2000: Click the Start button, go to Settings, and selectNetwork and Dial-up Connections.For Windows XP (category view): Click the Start button, select ControlPanel, select Network and Internet Connections, and select NetworkConnections.For Windows XP (classic view): Click the Start button, select ControlPanel, and select Network Connections.


3. Open Local Area Connection.

4. In the Local Area Connection Status window, click Properties.

5. While in the Local Area Connection Properties window:o Double click Internet Protocol (TCP/IP).


6. While in the Internet Protocol (TCP/IP) Properties window:o Select Obtain an IP address automatically.o Select Obtain DNS server address automatically.o Click OK to close the Internet Protocol (TCP/IP) Properties window.

7. Click OK to close the Local Area Connections Properties window.

8. Click Close to close the Local Area Connection Status window.

These instructions may also be found on our website:

http://getintegra.com/care/ispsupport/

24-Hour Technical Support: 952-226-7097 or 866-871-1114


Windows Vista/Windows 7





2. Click the Start button, go to Control Panel.

3. From the Control Panel, click Network and Internet.

4. Click on Network and Sharing Center.


5. On the left pane, click Manage Network Connections.


6. Right click the Network Adapter you choose to connect with (Local AreaConnection or Wireless Network Connection) – If you get a UAC prompt,click Continue.

7. Double click Internet Protocol Version 4 (TCP/IPv4).

8. While in the Internet Protocol (TCP/IP) Properties window:o Select Obtain an IP address automaticallyo Select Obtain DNS server address automaticallyo Click OK to close the Internet Protocol Version 4 (TCP/IP)Properties Window

9. Click OK to close the Local Area Connections Properties window.






Mac OS X





2. From the desktop, click the Apple icon on the menu bar. Select SystemPreferences.

3. Click on the Network icon.


4. While in the Network configuration window:o Location: Select Automatic.o For Show: Select Built-in Ethernet.

5. Click the TCP/IP tab.o For Panther, Configure IPv4: Select Using DHCP.o For Jaguar, Configure: Select Using DHCP.

6. Click Apply Now to save your changes.





Mac OS 8 - 9.2





2. From the desktop, click the Apple icon on the menu bar.

3. Select Control Panels and select TCP/IP.

4. While in the TCP/IP window:o Connect via: Select Ethernet.o Configure: Select Using DHCP Server.

5. Click the box in the upper left of the window to close.

6. When prompted, click on Save to save the changes.





DSL Service Information

1: DSL Liability & Return Policy

Liability

Neither party shall be liable to the other for any consequential, incidental, orspecial damages, including commercial loss; however caused, and regardless oflegal theory or foreseeability, which directly or indirectly arises from services,equipment or software provided by Integra Telecom. In case of any outage orfailure to provide service of failure of Integra Telecom equipment, IntegraTelecom’s sole liability shall be an amount equal to the pro rata portion ofcharges or rent paid by the customer for each services or equipment during theoutage or failure period.

Equipment and Return Policy

All Integra Telecom equipment under rental by customer is the property ofIntegra Telecom. Integra Telecom is responsible for rental equipment warrantyand service under normal use. Customer is responsible for the cost to repair orreplace rental equipment if lost, stolen, or damaged by neglect, accident or byother means. Customer is responsible for all equipment rental returns to IntegraTelecom at 4690 Colorado Street SE; Prior Lake, MN or by calling 952-226-7000 ifservice is discontinued. Account will not be disconnected until all rental equip-ment is returned. Customer is responsible for the cost of repair or replacementof modem if lost, stolen, or damaged. Please protect the modem. Return ofmodem is required to cancel service.


2: How do I keep my computer secure?

While Integra Telecom takes the security of your data seriously, individual usershave a responsibility to use secure mechanisms and procedures available to themon their network to protect their data.

• Firewall – firewalls can help block or protect your computer from unau-thorized access and unwanted Internet traffic. *Use caution when settingup a firewall – you may end up blocking yourself from the Internet.

• Anti-Virus – there are many viruses today that can cause your computerharm. Be sure to run anti-virus scans on a regular basis.

• Spyware protection – spyware can steal sensitive and personal informa-tion and degrade your Internet speed. Anti-spyware tools should also berun on a regular basis

3: What do I need for DSL to work?

For DSL to work properly, you must have:

• Computer

• Operating System (ex. Windows, Mac, etc.)

• Web Browser (ex. Internet Explorer, Netscape, Firefox, etc.)

• Network Interface Card (NIC) or Ethernet Card

Integra will provide the DSL kit, which includes the Integrated Multi-ServiceGateway (iMG), an Ethernet cable, a phone cable, DSL line filters, and an instruc-tion manual.


DSL Troubleshooting Tips

“Power Cycle” the iMG (unplug power cable then plug back into electricaloutlet). After about 10 seconds, check the lights on the modem.

No Power light• Verify that the power plug is securely plugged from the iMG to the elec-

trical outlet.

• Make sure the electrical outlet is operational. Test outlet with a lamp orsmall appliance.

• If Power light still does NOT come on, please call our Technical Support952-226-7097.

No ADSL light

The ADSL light indicates the connection between the iMG and the IntegraOffice.

• ”Power cycle” or unplug the iMG, wait 5-10 seconds, then plug iMG backin.

• Verify that the phone cord from the Wall Jack to the iMG modem is freeof any DSL line filters.

• The phone cord form the Wall Jack should be plugged into the ADSL porton the back of the iMG.

• Make sure the Wall Jack has Dial Tone. Test Wall Jack with a spare phonefor Dial Tone.

• If your residence/business has multiple active phone numbers, make surethe Wall Jack you are using has the correct phone number for DSL service.

If ADSL light still does NOT come on, please call our Technical Support952-226-7097.


No LAN light

The LAN light indicates the connection between the iMG and the customerequipment (i.e., computer, router, etc.)

• Check if the Ethernet cable is securely connected to the LAN port on theiMG.

• Check and make sure computers and/or routers are powered on.

• “Power cycle” or unplug the iMG, wait 5-10 seconds, then plug the iMGback in.

• Restart your computer.

• If you have a router, unplug power to the router and plug it back in.

• You may also want to check your computer’s Network Card/Ethernet Cardis properly installed.

If LAN light still does NOT come on, please call our Technical Support952-226-7097.

Power, ADSL, and LAN lights on, but still no connection.

• ”Power cycle” or unplug the iMG, wait 5-10 seconds, then plug the iMGback in.

• Restart your computer.

• Re-check your computer’s configuration.

If you still cannot connect, please call our Technical Support 952-226-7097.


DSL Filters

• Check and place DSL line filters on all devices that share the phone line(i.e., phones, faxes, TiVo, satellite receivers, wireless jacks, dial upmodems, etc.).

• Check to make sure DSL line filters are installed correctly:

• The end labeled “Line” should face the Wall Jack and the end labeled“Phone” should face the device using the phone line (i.e., phones, faxes,satellite receivers, wireless jacks, dial up modems, etc.).

• If you are using a 2-Line phone, then have the phone cord from the WallJack plug into Line 1 of the 2-Line Phone.

• The DSL line filters supplied by Integra Telecom will allow 2 voice linesthrough them, but will only filter noise from Line 1. Special 2-Line DSL fil-ters are available upon request.

If static continues, please call our Technical Support 952-226-7097.

IIntegra Telecom – 2010 – www.getintegra.com 21

Internet Acceptable Use Policy

(source:http://getintegra.com/about/Public_Information_and_Policy/Acceptable_

Use_Policy.php)

This Acceptable Use Policy specifies the actions prohibited by INTEGRA to usersof the INTEGRA Network. INTEGRA reserves the right to modify this Policy at anytime.

General Information

INTEGRA TELECOM, INC. is committed to providing high-quality Internetproducts and services for its customers. INTEGRA also is committed to being aresponsible member of the Internet Community. therefore, INTEGRA holds bothitself and its customers to a higher standard of accountability as set forth in thisAcceptable Use Policy. INTEGRA’s Acceptable Use Policy specifies the actionsprohibited by INTEGRA to users of the INTEGRA Network. INTEGRA reserves theright to modify this Policy at any time. If INTEGRA receives abuse complaints,INTEGRA will work diligently to resolve these complaints with our customers.However, if a customer does not abide by INTEGRA’s Acceptable Use Policy,INTEGRA may assess the customer a fee of $100 per abuse complaint as well asimmediately restricting or terminating the customer’s services at INTEGRA’s solediscretion.

Illegal Use

The INTEGRA Internet Network may be used only for lawful purposes.Transmission, distribution or storage of any material in violation of anyapplicable law, policy, rule, or regulation is prohibited. this includes, withoutlimitation, material protected by copyright, trademark, trade secret or otherintellectual property right used without proper authorization, and material thatis obscene, pornographic, defamatory, constitutes an illegal threat, or violatesexport control laws. INTEGRA has the right, in its sole discretion, to take suchaction as necessary, including, but not limited to: blocking or suspension ortermination of the customer’s series, relative to any material that in INTEGRA’ssole judgement violates this Policy. INTEGRA is not responsible nor will INTEGRAbe liable for the removal of, failure or delay in removing such material.


System and Network Security

Violations of system or network security are prohibited and may result in crimi-nal and civil liability. INTEGRA will investigate incidents involving such violationsand may involve and will cooperate with law enforcement if a criminal violationis suspected. Examples of system or network security violations include, withoutlimitation, the following:

• Unauthorized access to or use of data, systems or networks, including anyattempt to probe, scan or test the vulnerability of a system or network orto breach security or authentication measures without express authoriza-tion of the owner of the system or network.

• Unauthorized monitoring of data or traffic on any network or systemwithout express authorization of the owner of the system or network.

• Interference with service to any user, host or network including, withoutlimitation, mail-bombing, flooding, deliberate attempts to overload a sys-tem and broadcast attacks.

• Forging of any TCP/IP packet header or any part of the header informa-tion in an e-mail or a newsgroup posting.

E-mail

Sending or causing to be sent unsolicited electronic mail messages (spam),including, without limitation to commercial advertising and informationalannouncements is explicitly prohibited. INTEGRA customers may not alter theheaders of outbound e-mail messages to conceal an e-mail address or to preventrecipients from responding to a message. Additionally, a valid reply-to address isrequired for all outbound e-mail. A user shall not use Integra’s mail server todeliver bulk e-mail of 500 or more recipients per mailing, or another site’s mailserver to relay mail without the express permission of the site. INTEGRA reservesthe right to take any and all legal and technical action required to prevent mailrelaying, and unsolicited e-mail from entering, utilizing or remaining within theINTEGRA network. A customer running non-INTEGRA mail-servers must disablerelaying. If Integra receives complaints resulting from an open relay, the cus-tomer may be subject to network restrictions, deactivation and/or an assessedfee of $100 per complaint. POP (Post Office Protocol) mail clients should be con-figured to check for new mail at intervals no shorter than 5 minutes. A customerperforming excessive checks for new mail may be blocked from accessing thePOP mail server until proper customer configuration changes have been made.


Distribution of Internet Viruses or Other Destructive Activities

Distributing information regarding the creation of and sending Internet viruses,worms, Trojan Horses and other destructive activities such as cracking is express-ly prohibited.

Other Activities

Engaging in activities, whether lawful or unlawful that INTEGRA determines tobe harmful to its subscribers, operations, reputation, goodwill or customer rela-tions is expressly prohibited.



Distribution of Internet Viruses or Other Destructive Activities

Distributing information regarding the creation of and sending Internet viruses,worms, Trojan Horses and other destructive activities such as cracking is express-ly prohibited.

Other Activities

Engaging in activities, whether lawful or unlawful that INTEGRA determines tobe harmful to its subscribers, operations, reputation, goodwill or customer rela-tions is expressly prohibited.


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