Challenge Approach - kallesgroup.com · Challenge After experiencing ... applying Six Sigma...
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Kalles Group www.kallesgroup.com 601 Union Street, Suite 4200 Seattle, Washington 98101 [email protected] 206.652.3378 Challenge After experiencing an extended period of growth partially due to several key acquisitions, our client identified the need to: • Refresh their company culture in order to better assimilate and utilize their growing talent pool. • Re-engineer many of their core business processes to increase efficiency and reduce cost. To accomplish these, our client chose to create a business process team whose initial focus would be on applying Six Sigma methodologies and best practices to reduce complexity and streamline core revenue- impacting processes. Our client tasked Kalles Group with identifying and assembling a team of senior business process analysts who would develop and manage medium and long term strategies for implementing Six Sigma techniques across the company. Ultimately, this team would be responsible for changing the overall culture and conversation across the business, building a new platform for their next phase of organizational growth. Approach Kalles Group developed a team of five business process analysts and architects, all Six Sigma black belts or higher, and tasked them with several essential roles: • Training: Provide training to client personnel across all levels and all divisions on Six Sigma methodology. Training must demonstrate how the adoption of Six Sigma techniques and tools would: o Facilitate greater productivity in their roles with less effort. o Promote growth and innovation which would amplify the overall effectiveness of communication throughout functional teams. o Provide a better service and higher customer satisfaction. Reengineering Organizational Culture with Six Sigma Integra Telecom “The candidates [Kalles Group] provided were so on target, that we stopped our own recruiting efforts and switched our internal focus to interviewing those who Kalles Group sent our way” Jamie Lazaro, Sr Director, Integra Telecom
Transcript of Challenge Approach - kallesgroup.com · Challenge After experiencing ... applying Six Sigma...
Kalles Group www.kallesgroup.com
601 Union Street, Suite 4200 Seattle, Washington 98101
ChallengeAfter experiencing an extended period of growth
partially due to several key acquisitions, our client
identi� ed the need to:
• Refresh their company culture in order to better
assimilate and utilize their growing talent pool.
• Re-engineer many of their core business processes
to increase e� ciency and reduce cost.
To accomplish these, our client chose to create a
business process team whose initial focus would be on
applying Six Sigma methodologies and best practices
to reduce complexity and streamline core revenue-
impacting processes.
Our client tasked Kalles Group with identifying and
assembling a team of senior business process analysts
who would develop and manage medium and long
term strategies for implementing Six Sigma techniques
across the company. Ultimately, this team would
be responsible for changing the overall culture and
conversation across the business, building a new
platform for their next phase of organizational growth.
ApproachKalles Group developed a team of � ve business process
analysts and architects, all Six Sigma black belts or
higher, and tasked them with several essential roles:
• Training: Provide training to client personnel
across all levels and all divisions on Six Sigma
methodology. Training must demonstrate how the
adoption of Six Sigma techniques and tools would:
o Facilitate greater productivity in their roles
with less e� ort.
o Promote growth and innovation which
would amplify the overall e� ectiveness of
communication throughout functional teams.
o Provide a better service and higher
customer satisfaction.
Reengineering Organizational Culture with Six SigmaIntegra Telecom
“ The candidates [Kalles Group] provided were so on target, that we stopped our own recruiting e� orts and switched our internal focus to interviewing those who Kalles Group sent our way” Jamie Lazaro, Sr Director, Integra Telecom
Kalles Group www.kallesgroup.com
601 Union Street, Suite 4200 Seattle, Washington 98101
Approach continued
• Process refinement and standardization:
Streamline core revenue generating processes
across the company, to help reduce di� culties
in communication and goal ful� llment among
functional teams.
• Business analytics: Develop metrics to measure
areas of quanti� able savings across and between
divisions of people, processes and technology.
• Technological evangelism: Identify manual
processes performed by personnel that would
be better served using technology, and identify
and promote the technological solutions that
should be employed.
SolutionKalles Group collaborated with our client’s senior
leadership and workstream leads to:
• Usher the company into Six Sigma taxonomy
and methodology.
• Model, innovate and explore the potential of
new and improved approaches.
• Minimize variability in business processes.
• Reduce time to delivery for commercial sales.
• Implement change management solutions.
ResultsKalles Group consultants fostered an environment
where teams can now focus on developing and
implementing e� cient, quality solutions using a
streamlined approach. In addition:
• Our client has made solid � rst steps toward
incorporating key practices of Six Sigma.
• Frameworks and guidelines are in place to ensure
adherence to the client-driven emphasis on quality
and e� ciency.
• Disparate processes have been aggregated
into uni� ed methods, reducing the inherited
discrepancies from previous acquisitions and
preparing the company as it begins its next tier
of growth.
• Our client’s company culture is beginning to
shift, and the reinvigorated and re� ned corporate
conversation has increased primary stakeholder
satisfaction across the board.
To learn more about their approach contact
Kalles Group, [email protected].
