Driving the Future of Service in the Era of Shared Mobility · Driving the Future of Service in the...
Transcript of Driving the Future of Service in the Era of Shared Mobility · Driving the Future of Service in the...
Driving the Future of Service in the Era of Shared Mobility
Anthony Rodio, President and CEO
2
3Source: IBISWorld
Repair Industry Cannot Meet Mobility Needs
Outdated systems, low NPS • Highly
fragmented • Minimal tech. capability
Personal Ownershipto Shared Mobility
Fewer cars sold, but driven more
Concentrated fleet ownership
New Maintenance& Repair Needs
Maximize asset yield • Manage cost •
Any vehicle, at any time, anywhere
Shared Mobility Transforming $100B U.S. Auto Repair Industry
YourMechanic is the ONLY National Platform Providing Mobile Maintenance and Repairto the Shared Mobility Industry
Faster Turn Time, Less Total Expense, Increased Revenue Leverage
4
Result
Cost /Opportunities
FLEETShops & Dealers
• Client spends $80 in services
• Client loses half day service revenue of $300
• Vehicle is transported to shop
• $25 Roundtrip Transport Fee
(hikers or staff)
• $55 Oil Change Service
• $300 Missed Service Revenue
(½ day at shop)
• Client spends $15 less in overall service cost $65
vs $80
• Client earns $300 in service revenue
• Mechanic services vehicle onsite after
operating hours
• $65 Oil Change Service
• $300 Service Revenue (½ day in service)
5
TechnologyPlatform Disrupts Traditional Model
Spent Past 7 Years Building:
Shops & Dealers
40%parts markup
50%parts markup
Customer Pays
$90 / hr
Mechanic Earns
$90 - $170 / hr $20 - $25 / hr
$45 - $50 / hr
$20M
Nationwide Consumer Business
Automating Functional Roles of a Traditional Shop
Available MechanicHours/Month
Proprietary Pricing Engine
In Market w/ Autonomous & EV Customers
A Truly Disruptive Platform
Comprehensive, Proprietary Software Platform
6
Robust, Scalable & Secure platform hosted on AWS infrastructure with real-time processing and analytics focused data warehouse.
TECHNOLOGY
Mechanic Mobile App
Job Scheduling • Instant Estimates • Parts management • Client communication • Image and
Inspection tools • Invoicing and Payment
Scheduling Engine
Optimizes for service conversion • Includes parts, travel and multiple calendar modules
Instant Quotes & Online booking • Approval Engine & Reviews • Recommendation Engine • Mechanic Performance & Comms • Customer Dashboards
Platform
Unlimited parts and service catalogs • Dynamic client/catalog pricing matrix •
Real-time inventory • Ordering Automation
Dynamic Catalogs
7
Serving 1.3M customers in
over 11,000 zip codes & 3,000
cities.
Background checked ASE-
certified, mechanics.
Operating since 2012,
headquartered in
Mountain View, CA.
YourMechanic is the Nationwide Leader in
Mobile Auto Repair for Consumers & Fleets
Current Competitive Landscape
8
Nationally Available
Tech Platform
Mobile
Mobility StartupsShops & Dealers
70 percent of consumers who purchased or leased from a Dealer didn’t return for service last year. That’s $266 billion in annual lost revenue across all dealers.1
1Estimate based on revenue calculations from 2017 NADA Dealer Profile Data and the 2018 Cox Automotive Service Industry Study.
9
Missed Opportunity to Drive Revenue?
Mobility
YourMechanic PPM Can Drive Profit for Dealers & OEMs
Beat the Competition - Sell service packages to consumers who don’t live near your service center.
Sell More Cars - Close sales more sales & access YourMechanic data to target customers whose cars are nearing the end of their life cycles.
Increase Profits - Control the final price & add a discount on the next car purchase to close a second vehicle purchase.
10
11
Preventative MaintenanceOil Changes, Tire Rotations, Fluids, Filters, Belts or Batteries
Diagnostic InspectionsCheck Engine Light, Car Not Starting, Engine or Vehicle Noise
Repair and ReplacementBrakes, Suspension and Steering, Lights or Sensors
*All services are backed by a 12,000 Mile/12 Month warranty. 10