Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation...

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Driving Real-Time Advantage SAP HANA Live: Flexible real-time operational reporting Erich Schneider, Bob Rountree with Puneet Suppal and Jürgen Butsmann August 28 th , 2013

Transcript of Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation...

Page 1: Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation Providing real-time platform for enterprise applications A common Database Approach for

Driving Real-Time Advantage SAP HANA Live: Flexible real-time operational

reporting Erich Schneider, Bob Rountree with Puneet Suppal and Jürgen Butsmann

August 28th, 2013

Page 2: Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation Providing real-time platform for enterprise applications A common Database Approach for

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© 2013 SAP AG. All rights reserved. 3 Customer

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without

the permission of SAP. This presentation is not subject to your license agreement or any other service or

subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this

document or any related presentation, or to develop or release any functionality mentioned therein. This

document, or any related presentation and SAP's strategy and possible future developments, products and

or platforms directions and functionality are all subject to change and may be changed by SAP at any time

for any reason without notice. The information in this document is not a commitment, promise or legal

obligation to deliver any material, code or functionality. This document is provided without a warranty of any

kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness

for a particular purpose, or non-infringement. This document is for informational purposes and may not be

incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except

if such damages were caused by SAP´s willful misconduct or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results

to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-

looking statements, which speak only as of their dates, and they should not be relied upon in making

purchasing decisions.

Legal disclaimer

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SAP HANA Live

Overview

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© 2013 SAP AG. All rights reserved. 5 Customer

SAP Business Suite

powered by SAP HANA

Smarter Business

Innovations Unlock new growth opportunities

before your competitors do

Simpler Business

Interactions Empower people to decide and

act in the business moment

Faster Business

Processes Drive your business at the speed

of the market

Delivering Real-Time Value to Your Business

Without Disruption…

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© 2013 SAP AG. All rights reserved. 6 Customer

SAP’s In-Memory Data Management innovation Providing real-time platform for enterprise applications

A common Database Approach for OLTP and OLAP Using

an In-Memory Column Database

Transforming through innovation and customer focus

Transact Analyze Accelerate Transactions + Analysis

directly in-memory

VS

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© 2013 SAP AG. All rights reserved. 7 Customer

Real-Time

Reporting and

Analysis

Fast Intuitive

monitoring & analysis

Immediate

results- to-actions

Empowerment for

front-line employees

Unveils real-time vision across business processes Eliminates fragmented reporting on operational activities

Physical Tables

Private Views

Re-use Views

Customer

Extensions

Virtual Data Model

SAP-delivered

Query Views

Personalized

Views

Personalized

Views

Out-of-

the-Box

Custom-

built

Open

Interface

SAP HANA Live for SAP Business Suite is a separate package for SAP Business Suite

Page 8: Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation Providing real-time platform for enterprise applications A common Database Approach for

© 2013 SAP AG. All rights reserved. 8 Customer

Legacy of stove-piped fragmented operational data views Vision across entire business process is a must

SAP HANA

SAP

HANA Live

Customer

Service

Risk Management

Team

Finance and

Operations

Account

Administration

Executive

Management

Customers Channel Suppliers Accounting Forecasting Inventory Products Pricing Planning

* SAP HANA Live is a separate package for SAP Business Suite

SAP HANA Live provides a generic

datamodel which is:

• …easy to read and understood for

business people

• …for operational requests (no latency)

• …not duplicating data

• …ready to be used and extended

SAP HANA LIVE in General Availability

since August 13th, 2013

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© 2013 SAP AG. All rights reserved. 9 Customer

SAP HANA Live Unified view of business processes across organizational functions

Instantaneous

transactions -

results-to-

actions

Empowerment

for front-line

employees

Unified view of

operations

without delay

Out-of-the-Box

Custom-built

Open Interface

Customer Extensions

Personalized

Views

Personalized

Views

Personalized

Views

Private Views

Reuse Views

Physical Tables

SAP-

delivered

Query

Views

SAP HANA Live (VDM)

Multi-channel Unified User Experience

SAP Business Suite

SAP NetWeaver

SA

P

NetW

eaver

BW

New

SA

P A

pp

s

Part

ner

Ap

ps

SAP HANA PLATFORM

Database Services

Synchronizations Services

Application Services

Operational

Reporting

* SAP HANA Live is a separate package for SAP Business Suite

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© 2013 SAP AG. All rights reserved. 10 Customer

SAP HANA Live architecture Foundation for new class of applications

Atomic data

set for detailed

drill-down

information

Pre-defined

models across

entire suite

Operational data

available

instantaneously

HTTP(S),

HTML, CSS, JS, …

HTML5-based (web & Mobile)

Other SAP Solutions SAP BusinessObjects BI

XS Engine

Application Services

Web

Resource

oData

Service

Database Layer

Physical Tables

SAP HANA PLATFORM

Customer Extensions

Personalized

Views

Personalized

Views

Personalized

Views

Private Views

Reuse Views

SAP-

delivered

Query

Views

SAP HANA Live

Virtu

al D

ata

Model

3rd Party

Open Interfaces: https | oData | SQL | MDX

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© 2013 SAP AG. All rights reserved. 11 Customer

SAP HANA Live

Out-of-the-box content – predefined models

Content rich

platform for

extensibility

Business centric

views

Time and cost

savings

through

reusability

Data

Consumption

Customer Extensions

Personalized

Views

Personalized

Views

Personalized

Views

Private Views

Reuse Views

Physical Tables

SAP-

delivered

Query

Views

SAP HANA Live (VDM)

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© 2013 SAP AG. All rights reserved. 12 Customer

Virtual Data Model – An illustration for Sales area

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© 2013 SAP AG. All rights reserved. 13 Customer

Recommended SAP BusinessObjects BI Clients Using the

Virtual Data Model

Crystal Reports Enterprise 4.0.5

Dashboards 4.0.5

Explorer 4.0.5

Analysis Office 1.0.4

Clients to get recommendation

with Q4 Shipment (SHL SP4)

Clients recommended with

SAP HANA Live

Design Studio (Q4/2013)

Lumira Web (Q4/2013)

Lumira Desktop 1.0.11

Page 14: Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation Providing real-time platform for enterprise applications A common Database Approach for

SAP HANA Live

Content

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© 2013 SAP AG. All rights reserved. 15 Customer

SAP Business Suite

General Content Overview

CR

M

SC

M

SR

M

PL

M

ER

P

SAP Business Suite

25 (26) IS Industry solutions

12 LoB‟s Line of Business

5 Applications

Releases, e.g. ERP 6.0

Business Functions and Enhancement packages,

e.g. ERP 6.0, EHP 7

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© 2013 SAP AG. All rights reserved. 16 Customer

SAP HANA Live

Example - LoB Finance content in SAP ERP

FI - Finance

Financial Accounting

Financial documents

– G/L Account Line Items

Financial Statements

– Period Totals for GL Account

– Balance of General Ledger Account

– Financial Statement for New General Ledger

– Financial Statement Analysis

– Profit Center Analysis

CO – Controlling

Management Accounting

Cost Center Accounting

Product Cost Controlling

FI-and CO Master Data

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© 2013 SAP AG. All rights reserved. 17 Customer

SAP HANA Live

Example - LoB Sales content in SAP ERP

SD - Sales and Distribution

Sales

Sales documents, Items and Schedule Lines

– Quotations

– Contracts

– Orders

– Returns

– Credit/Debit Memo Requests

Delivery

Delivery Documents and Items

Billing

Billing Documents

– Invoices, Invoice Cancellations

– Credit/Debit Memo‟s

Sales Master Data incl. conditions

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© 2013 SAP AG. All rights reserved. 18 Customer

SAP HANA Live

Example - LoB Procurement content in SAP ERP

MM – Materials Management

Purchasing

Purchase Order and Items Returns

Purchase Order Value, Goods Receipt and Invoiced

Vendor Evaluation

Inventory Management

Material documents

Stock Quantities

Valuated Stock

MM Master Data

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© 2013 SAP AG. All rights reserved. 19 Customer

SAP HANA Live

Example - LoB Manufacturing content in SAP ERP

Manufacturing

PP - Production Planning

PM - Plant Maintenance

Enterprise Asset Management

PS - Project Systems

Master Data

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© 2013 SAP AG. All rights reserved. 20 Customer

SAP HANA Live – Scope of the Virtual Data Model Status as of May 2013 (Q2-Shipment, SP02)

ERP

Financials

FI: General Ledger, Profit Center

CO: Cost Center, Product Cost

Logistics

SD: Quote, Sales Order, Outbound Delivery, Invoice,

Returns, Contracts, Credit/Debit Memo Requests

MM-Inventory Management: Stocks, Goods Movements,

Materials

MM-Purchasing: Purchase Orders, Vendors,

PP Production Planning: Planned order, Production

order, Production confirmation, Work center, Capacity

Enterprise Asset Management: Maintenance Order,

Maintenance Order History, Maintenance Notification

Project System: Project Core objects (Projects, WBS-

elements, Milestones, Activities, Material Components)

Cross Application

Business Process Insight:

Process Observer Log, Procurement KPIs

CRM

Sales: Opportunity, Sales Order, Sales Quotation,

Sales Contract, Sales Performance Management

Marketing: Leads, Campaigns, Contract Tracking

Interaction Center: Interaction records

GRC

Access Controls: Business Role Management, Access

Risk Analysis, Compliant User Provisioning, Super

Privilege Management

Global Trade Services: Customs Management,

Compliance Management

Industry-specific Content

Insurance

Claims Management: Loss and Payment Analysis,

Outstanding Reserve Analysis

Policy Management: Application Analysis, Contract

Analysis

Page 21: Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation Providing real-time platform for enterprise applications A common Database Approach for

SAP HANA Live

Deployment Scenarios

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© 2013 SAP AG. All rights reserved. 22 Customer

Integrated Stack Existing Stack Sidecar

Scenario

Existing Stack BW on HANA

Integrated

Scenario

SAP HANA Live deployment options

Customers can add new analytics capabilities immediately without disruption to their existing

landscape. Any investment today will be valid for SAP Business Suite powered by SAP HANA.

SAP Business

Suite (ERP, CRM, SCM,…)

SAP Frontend BOBJ

HTML 5

Any frontend

SAP HANA

SAP HANA Live

SAP

HANA

AnyDB

SAP Business

Suite (ERP, CRM, SCM,…)

SAP Frontend BOBJ

HTML 5

Any frontend

SAP HANA

Live

Replication

AnyDB

SAP Business

Suite (ERP, CRM, SCM,…)

SAP Frontend

SAP

HANA

BOBJ

HTML 5

Any frontend

SAP HANA

Live

Replication

SAP BW on

HANA

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© 2013 SAP AG. All rights reserved. 23 Customer

SA

P

NetW

ea

ve

r

BW

Strategic and tactical

Integration,

harmonization, cross-

system consistency

Consumption

Planning

Preconfigured content

Data lifecycle

Data governance

Full-blown analytical

suite

Operational data

Real-time

Lightweight

modeling and

consumption

Extensible

Uniform

Deployment

model

Model reuse in

analytical

applications

All analytics requirements fulfilled with one unified solution

SAP HANA Live + SAP NW BW on HANA Most comprehensive reporting platform powered by SAP HANA

SAP BW on HANA

SAP HANA Live

Multi-channel Unified User Experience

SAP Business Suite

New

SA

P A

pp

s

Pa

rtn

er

Ap

ps

SAP HANA PLATFORM

Database Services

Synchronizations Services

Application Services

SAP HANA Live

(Virtual Data Model)

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© 2013 SAP AG. All rights reserved. 24 Customer

SAP HANA Live + SAP NW BW

Synergy by tight Integration

Integration-Points

SAP BW on HANA SAP HANA Live

From SAP BW InfoProvider SAP HANA Live views

can be generated and consumed – already

available with HANA SP5 / SAP BW on HANA 7.30

SP8.

SAP HANA Live SAP BW on HANA

SAP HANA Live views can be consumed by SAP

BW as data sources – available with HANA SP5 /

SAP BW 7.30

Benefits for SAP Customers

Reuse of analytic content among both products is

supported

Customer’s investments in content is protected

Customers can implement mixed scenarios

leveraging strength from both products

Huge Synergy Potential

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© 2013 SAP AG. All rights reserved. 25 Customer

SAP HANA Live and SAP HANA Operational Reporting

SAP HANA ERP Operational

Reporting rapid-deployment solution

Suite

Fin ,

SD,HR

Any DB

SAP

HANA

SAP HANA technology

AND

standard extraction

structures

RDS

SAP BI Content

SAP HANA Live incl. RDS

SAP HANA technology

AND

new application platform

AND

combine data from different modules

AND

combine with BW

SoH

SAP HANA incl. SAP HANA

Live

Suite

Any DB SAP HANA incl. SAP HANA

Live

RDS

SAP

BI

Content

BWoH

Page 26: Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation Providing real-time platform for enterprise applications A common Database Approach for

SAP HANA Live

Extensions

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© 2013 SAP AG. All rights reserved. 27 Customer

Extension of the Virtual Data Model

SAP HANA Live View categories

Query Views

are SAP HANA Calculation views on top of the SAP HANA Live view hierarchy

(VDM) and provide consumable output fields

Query Views are consumed by reports or analytical applications

Reuse Views

are for use in Query Views, not for direct consumption by reports or analytical

applications

Reuse Views represent the actual data model by exposing or “translating” original SAP

Business Suite source tables into Views

Private Views

encapsulate SQL transformations on single or multiple data base tables or

Reuse views

Private Views are comparable to subroutines

Page 28: Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation Providing real-time platform for enterprise applications A common Database Approach for

© 2013 SAP AG. All rights reserved. 28 Customer

Extension of the Virtual Data Model

Extending an Existing Reuse View with Z-field(s)

Existing Reuse

View

Create a copy of an

existing Reuse View in

customer name space

Add Z-field(s)

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© 2013 SAP AG. All rights reserved. 29 Customer

Extension of the Virtual Data Model

Create custom Reuse View for Z-table(s)

Create new

Reuse View from scratch

based on Z-table

Z-table

Z-table Create new

Query View

based on Z-table

Example for

Suite LREA License

Scenarios

Example for

Full Use License

Scenarios

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© 2013 SAP AG. All rights reserved. 30 Customer

Extension of the Virtual Data Model

Create new Query View by joining an Existing Reuse View

with custom Reuse View

Existing

Reuse View

Custom

Reuse View based

on Z-Table

Join

New

Query View

Page 31: Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation Providing real-time platform for enterprise applications A common Database Approach for

© 2013 SAP AG. All rights reserved. 31 Customer

SAP HANA Live Extensions

More details: http://www.saphana.com/docs/DOC-2923

Including links and How-to-Papers

Admin Guide SAP HANA Live

How to Enhance SAP HANA Live

How To Realize Cross System Reporting

Using SAP HANA Live Content

Release Notes

SAP Help SAP HANA Live links

Sizing Scripts

SAP Notes

Page 32: Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation Providing real-time platform for enterprise applications A common Database Approach for

SAP HANA Live

Authorization in SAP HANA

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© 2013 SAP AG. All rights reserved. 33 Customer

Authorization for SAP HANA Live

Overview

MAIN USE CASES AUTHORIZATION

1

Access from SAP Business Suite to

SAP HANA

• All Business Suite users share the

same technical database user for

connecting to SAP HANA

• Authorization check within Business

Suite using PFCG & Authorization

check

2

SAP HANA Live same as SAP

HANA based Analytics

(Access from reporting tools to

SAP HANA )

• Each HANA based Analytics user is

represented as a database user

• Authorization check within HANA

using User privileges

1 2

The SAP HANA Live Authorization Assistant

provides an authorization tool that generates

analytic privileges and corresponding roles of

the selected ABAP user.

The assistant reduces manual effort via a

Semi-Automated Generation, where the users‟

ABAP authorizations are transformed to SAP

HANA analytic privileges.

Page 34: Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation Providing real-time platform for enterprise applications A common Database Approach for

SAP HANA Live

Analytical Apps on top of SAP HANA Live including

SAP Smart Business

Page 35: Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation Providing real-time platform for enterprise applications A common Database Approach for

© 2013 SAP AG. All rights reserved. 35 Customer

Multi-channel Unified User Experience

SAP Business Suite

SAP NetWeaver

SA

P

NetW

eaver

BW

New

SA

P A

pp

s

Part

ner

Ap

ps

SAP HANA PLATFORM

New class of real-time analytical applications + 30 solutions powered by SAP HANA available

SAP Working

Capital Analytics,

SAP Invoice & Goods

Receipt Reconciliation

SAP Access

Control Role

Analytics

SAP Supply Chain

Info Center

Analytics on

real-time

Transactions

Simplified

Architecture

No

Unnecessary

Data Movement

Real-Time

Applications

Database Services

Synchronizations Services

Application Services

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© 2013 SAP AG. All rights reserved. 36 Customer

Flexible analysis

paths

SAP Working Capital Analytics, DSO Scope Days sales outstanding

New intuitive

user-experience

(iPad enabled)

Quick fact-based

decisions

Real-time analysis of drivers of your

company„s days sales outstanding

(DSO)

Enables interactive build up of flexible

analysis paths to analyze data

Innovative visualization of analysis

process sequence

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© 2013 SAP AG. All rights reserved. 37 Customer

Deep dive into

purchasing

history

SAP Invoice and Goods Receipt Reconciliation Single cockpit for multiple tasks

Quick holistic

view of all open

invoices

Self-explaining

functions and

intuitive usage

Improve clarification process for invoices

Avoid paying unjustified vendor invoices

Quickly retrieve the purchasing history, receipts

by vendor and contact data for clarification

Single unified view – All invoice discrepancies at

a glance

Page 38: Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation Providing real-time platform for enterprise applications A common Database Approach for

© 2013 SAP AG. All rights reserved. 38 Customer

Manageable

tracking of large

number of users

SAP Access Control Role Analytics Ensure compliance and reduce risk

Quick role-based

activity

monitoring for

risk analysis

Designed for

browser and

mobile devices

Analyze and de-provisioning of roles that have not

been used for a period of time

Analyze and de-commission roles that have not

been included in other roles or assigned to any

users for a period of time

Monitor and analyze roles that have been

frequently used and initiate risk analysis

Page 39: Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation Providing real-time platform for enterprise applications A common Database Approach for

© 2013 SAP AG. All rights reserved. 39 Customer

Real-time

reporting on data

aggregates

SAP Supply Chain Info Center Advanced planning optimization analytics

Increased

performance for

even large

volumes of data

Interactive

productive user

interface

Out of the box analytical reporting with

streamlined data load. Decision support

based on near real time information.

Pre-defined dashboards for different use

cases (analytical workflows) for APO

based planning scenarios.

Use cases based on best practices for

operational reporting on APO data

leveraging the full potential of HANA

Page 40: Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation Providing real-time platform for enterprise applications A common Database Approach for

© 2013 SAP AG. All rights reserved. 40 Customer

Outlook:

SAP Smart Business

Built on SAP UI5 following responsive design principles

Suite on HANA New working model for Suite on HANA

End-to-end experience easy to find, explore, buy, install, use, run

SAP Branding coherent visual identity & theming

User Experience

New working model

SAP Smart Business is the new User Experience for SAP Business Suite powered

by SAP HANA, combining modern working models with a consumer-grade usability.

This allows key roles to stay on top of their business making better and faster

decisions by letting end users touch, analyze, share and act in real-time.

Combining real-time insights with analytics and

transactional follow-up activities to allow better and

faster decisions

New consumer-grade, responsive and consistent

user interface supporting multiple channels

This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Page 41: Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation Providing real-time platform for enterprise applications A common Database Approach for

© 2013 SAP AG. All rights reserved. 41 Customer This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Outlook: Prototypes using SAP LAVA design Language http://scn.sap.com/community/business-intelligence/blog/2013/08/09/conveying-information-clearly-with-sap-s-lava-design-language

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© 2013 SAP AG. All rights reserved. 42 Customer

Outlook:

Smart Business: Planned Portfolio H2 2013

Planned shipments for H2/2013:

• SAP Smart Business for project execution

• SAP Smart Business for cash management

• SAP Smart Business for financial close

• SAP Smart Business for inventory management

• SAP Smart Business for purchasing

• SAP Smart Business for treasury

• SAP Smart Business for transportation management

• SAP Smart Business for event management

• SAP Smart Business for security management

SAP Smart Business applications are planned to be part of

SAP HANA Live RDS rel. 2

This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

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SAP HANA Live

RDS Services

Page 44: Driving Real-Time Advantage - knowasap€¦ · SAP’s In-Memory Data Management innovation Providing real-time platform for enterprise applications A common Database Approach for

© 2013 SAP AG. All rights reserved. 44 Customer

Pre-configured SAP BusinessObjects BI content SAP-certified best practices from transactions to analytics out-of-the-box

Immediate rollout

with no integration

challenges

Rapid

Deployment

Solutions

Easy

extension and

customization

Delivered via

Rapid Deployment Solution

Details: http://service.sap.com/rds-shl

Version 1 available from July 1st, 2013

Version 2 planned for Q4, 2013

(including SAP Smart Business

applications)

Customer Extensions

Personalized

Views

Personalized

Views

Personalized

Views

Private Views

Reuse Views

Physical Tables

SAP-

delivered

Query

Views

SAP HANA Live (VDM)

SAP BusinessObjects BI

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SAP HANA Live

Key takeaways

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Key takeaways

SAP HANA Live provides real-time operational reporting

on SAP Business Suite (and other SAP) data using standard

SAP HANA technology and infrastructure

SAP HANA Live can be deployed embedded in an SAP

Business Suite powered by SAP HANA implementation or

side by side

SAP HANA Live complements and does not replace SAP

NetWeaver BW (powered by SAP HANA)

SAP HANA Live is included in many SAP HANA Database

versions

With SAP HANA Live SAP delivers ready to use html5-

based applications, with SAP Smart Business being a

new generation of such applications powered by Suite on

HANA combining new working models with a consumer-

grade, multi-channel user experience.

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Additional Information

• SAP HANA Business Suite on HANA Roadmap

• The Top 10 reasons to buy SAP Business Suite powered by SAP HANA

• Factbook for SAP Business Suite powered by SAP HANA

• SAP Business Suite on SAP HANA FAQ

• SAP HANA LIVE FAQ

• Also includes a SAP HANA Live demo

• SAP HANA LIVE FAQ Security and Authorizations

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SAP HANA Live

Q & A

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© 2013 SAP AG. All rights reserved. 50 Customer

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