Dr Paul Bailey - St John of God Hospital Murdoch - The View from the Other Side - Clinically...
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Transcript of Dr Paul Bailey - St John of God Hospital Murdoch - The View from the Other Side - Clinically...
1994
2005 - $2.6M
REDEVELOPMENT
An unloved ED:
Poor relationship with executive
Falling patient volumes
Long waiting times
Expensive
Mismatch in the “value proposition”
ATS based out of pocket fees
Poor patient satisfaction
Variable inpatient specialty cover
No group acknowledgment of performance compared to public system
Previous change management practice unsuccessful
Upside
PATIENT SATISFACTION
STAFF SATISFACTION
0
10
20
30
40
50
60
70
80
144
87
13
017
321
625
930
234
538
843
147
451
756
060
364
668
973
277
581
886
190
494
799
010
33
10
76
11
19
11
62
12
05
12
48
12
91
13
34
13
77
14
20
14
63
15
06
15
49
15
92
16
35
16
78
17
21
17
64
18
07
18
50
18
93
19
36
19
79
20
22
20
65
Patient presentations and waiting times - 2009 to July 2010
Average Presentations
Average Waiting Time
Murdoch ED – 3 simple goals
Practice great medicine
Short waiting times
Good environment
Keep the waiting room empty
…… and the Obs ward full
0
10
20
30
40
50
60
70
80
144
87
13
017
321
625
930
234
538
843
147
451
756
060
364
668
973
277
581
886
190
494
799
010
33
10
76
11
19
11
62
12
05
12
48
12
91
13
34
13
77
14
20
14
63
15
06
15
49
15
92
16
35
16
78
17
21
17
64
18
07
18
50
18
93
19
36
19
79
20
22
20
65
Patient presentations and waiting times - 2009 to Feb 2015
Average Presentations
Average Waiting Time
PATIENT SATISFACTION
STAFF SATISFACTION
0.0
1000.0
2000.0
3000.0
4000.0
5000.0
6000.0
7000.01 8
15
22
29
36
43
50
57
64
71
78
85
92
99
10
611
312
012
713
414
114
815
516
216
917
618
319
019
720
421
121
822
523
223
924
625
326
026
727
428
128
829
530
230
931
632
333
033
734
435
135
836
5
ED Generated Admissions
200910
201011
201112
201213
201314
201415
0
10
20
30
40
50
60
70
80
144
87
13
017
321
625
930
234
538
843
147
451
756
060
364
668
973
277
581
886
190
494
799
010
33
10
76
11
19
11
62
12
05
12
48
12
91
13
34
13
77
14
20
14
63
15
06
15
49
15
92
16
35
16
78
17
21
17
64
18
07
18
50
18
93
19
36
19
79
20
22
20
65
Patient presentations and waiting times - 2009 to Feb 2015
Average Presentations
Average Waiting Time
Let’s bring it home
Simple aims – 2 or 3
Group buy in
Stick at it
