Dr. Iris Ware, Chief Learning Officer, City of Detroit - CLO USA 2017
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Transcript of Dr. Iris Ware, Chief Learning Officer, City of Detroit - CLO USA 2017
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Learning Analytics – Measurement Innovations to Support Talent DevelopmentA SYSTEMATIC PROCESS FOR SYSTEMIC CHANGE AND PERFORMANCE IMPROVEMENT Dr. Iris Ware
Chief Learning OfficerCity of DetroitMarch 7, 2017
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Three key questions that CLOs face
1. Why is “training” the answer? 2. How will we know that “it” worked?3. What value do you add?
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1. Why is “training” the answer?
It’s not! Interventions and solutions must be customized and individualized. Performance Improvement is the key!
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2. How will we know that “it” worked?
Learning Occurs – Changes in employee behavior Individual Performance Improves – Employee productivity increases Organizational Impact – Performance outcomes impact the
organization’s bottom line
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3. What value do you add?
Learning and Interventions = Performance Improvement Performance Improvement = Business Impact Business Impact = Results Results = Increased Profitability
We strategically align learning and talent development performance outcomes with organizational objectives
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Three Models to Drive Strategic Alignment
1. HR/Talent Development Employee Lifecycle2. Talent Development and Performance Management - Strategy
Map 3. Talent Development and Performance Management - Strategic
Alignment Process
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1. HR/Talent Development Employee Lifecycle
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2. TDPM - Strategy Map
1. HR/Talent Development Employee Lifecycle2. Talent Development and Performance Management - Strategy
Map 3. Talent Development and Performance Management - Strategic
Alignment Process
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TDPM - Strategy Map
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3. TDPM Strategic Alignment Process
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ALIGNING ORGANIZATIONAL OBJECTIVES WITH LEARNING AND TALENT DEVELOPMENT PERFORMANCE OUTCOMES: A PROPOSED MODEL
ORGANIZATIONAL MISSION ORGANIZATIONAL VISION
CORE VALUES
O
RGAN
IZAT
ION
AL G
OAL
S
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SummaryThree Models to Drive Strategic Alignment*1. Results Focused – Targets TDPM as a vehicle and not an event or
process2. Centered on Mega, Macro and Micro level Impacts – Addresses
Organizational Results on all levels3. Uses a systematic approach for systemic change and performance
improvement – Sustainable and anchored Results and Impact *Each Model may be used independently
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Thank You