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DPSA

E-Government Update

Portfolio Committee

30 August 2006

DPSA

E-Government Update

Portfolio Committee

30 August 2006

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Outline of Presentation

Overview of Context of e-Government E-Government Conceptual View and Framework Remaining Strategic Challenges Way Forward – Portfolio of E-Government Projects E-Government Programme Governance and

Implementation Framework Consultative process

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Context of E-Government

South Africa is a developmental state with people-centred state machinery, co-operative governance and popular participation

E-Government is positioned to help eliminate fragmented service delivery, improve citizen convenience, cost effectiveness of government and increased productivity of the civil servants

Development of a governance model, policy, strategy, architecture and implementation plan to cover the Single Public Service

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ICT Value

Architecture

CostEffectiveness

IncreasedProductivity

Improved ServiceDelivery

Interoperability

Security

Digital Inclusion

Economy

Of

Scale

Eliminate

Duplication

Review of E-Government Policy Framework

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DIAGRAMATIC REPRESENTATION OF THE

THREE BODIES

MPSA

SITA (Agency)ICT OR IM/IT Resource

coordination within Public Service

DPSAICT or IM/IT coordination and

Consolidation within The Public Service

•E-government Programme (initiatives)

•ICT Projects •Policies, Strategy, Regulation

GITOC (Forum) IT co-ordination and consolidation

vehicle in Government,assist in informing the Government

on a continuous basis, when and how to intervene in

the interest of enhanced service delivery to citizens

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Current View of Government

Current predominant silo structure

CITIZENDATABASES

CITIZENDATABASES

CITIZENDATABASES

BUSINESSPROCESSINGSYSTEMS

BUSINESSPROCESSINGSYSTEMS

BUSINESSPROCESSINGSYSTEMS

CITIZENACCESSPOINTS

CITIZENACCESSPOINTS

CITIZENACCESSPOINTS

CITIZENS, BUSINESSES, FOREIGNERS

EXECUTIVE AUTHORITY AND INTEGRATION MECHANISMS

CURRENT GOVERNMENT SILO STRUCTURE ACROSS THREE SPHERES

MINISTRY A, B,C PROVINCE LOCAL GOVA,B,CB

A,B,C

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E-Government Conceptual View

Emerging integrated structure

GOVERNMENTDATA REPOSITORY

EXECUTIVE AUTHORITY OF GOVERNMENT

BUSINESSPROCESSINTEGRATION

MINISTRY A, B, CBUSINESSPROCESSES

PROVINCE A, B, CBUSINESSPROCESSES

LOCALGOVBUSINESSPROCESSES

BATHO PELE GOVERNMENT SERVICE CENTRES AND CHANNELS

URBAN SUBURBANMOBILEREMOTEX

CITIZENS, BUSINESSES, FOREIGNERS

E-GOVERNMENT INTEGRATED STRUCTURE

PUBLICENTITYA, B, C

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E-Government Conceptual Framework

How can we envisage the E-Government Programme

DEVELOPMENTAL STATE IDEALS

CONSTITUTIONAL IMPERATIVES

E-GOVERNMENT GOVERNANCE FRAMEWORK

BATHO PELE PRINCIPLES

CONCEPTUAL E-GOVERNMENT PROGRAMME ARCHITECTURE

POLICY

STRATEGY

ARCHITECTURE

IMPLEMENTATIONPLAN

E-GOVERNMENT

ECONOMIC, SOCIAL, POLITICAL, VALUE

LONG, MEDIUM AND SHORT TERM

DATA, PROCESS, ACCESSINFRASTRUCTURE

GOVERNANCE, INVESTMENT, PARTICIPATIONCONSULTATION, DELIVERY

DEPLOYMENT, OPERATION, EVOLUTION

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ICT Support Vehicle for the Single Public Service

HR / Culture INFRA.ICT PROCESSES

National

ProvincialLocal

INTEGRATED AND IMPROVED SERVICE DELIVERY

Public Entity

ICT is an Enabler

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E-GOVERNMENT PROGRAMME CHALLENGES

These are challenges as identified within the e-government strategy Implement a coherent implementation framework and institutionalize it and

capacitate it to be able to influence vertical and horizontal integration of service delivery initiatives – done

Create a suitable organisational structure and governance model – done Provide a well managed integrated service delivery mechanism with

predictable performance and availability – in progress Establish a funding mechanism to enable a rapid investment in ICT in

cooperation with the private sector – in progress Foster an ICT management competence in government to remain internationally

competitive – in progress Create a compliance regime for public service regulations – in progress

      

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WAY FORWARD

An Institutionalised e-Government Programme

E-Government Consultative Process in 2005/6 to Forge a Common ApproachEndorsement of E-Government Programme Framework obtained from GITOC, SITA, PNC on ISAD on 28 February 2006

Departments and Provinces and larger local authorities have own web sites and their coexistence is being promoted.

Batho Pele Gateway released in seven languages on 1 May 2006 The Phase I Enhancement project is in progress to capture provincial and local content The Phase II foundation based on consensus has been established Inclusion of e-Government initiatives in APRM is suggested Leveraging the IBSA partnership is important Alignment with national initiatives such as the ICT Charter Support of local content and Open Source is confirmed Alignment with broader Information Society and Development Objectives has been achieved Firm integration, coordination and alignment with Single Public Service activities Use of a number of catalytic transversal applications to engender stakeholder buy in to e-

Government is being planned.

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Portfolio of Projects

PIAC advised focus on a single catalytic project GITOC task team determined a portfolio of projects and discussion

with SITA and DPSA lead to a portfolio of projects The two primary catalytic projects are:

- Track and Trace Application- This will allow citizens to use cellular SMS technology to inquire about delivery of specific services from Home Affairs and other citizen facing departments - E-Health Application – This will provide improved public access to health care. Using ICTs health workers in rural areas will be enabled to book confirmed appointments for patients at clinics or hospitals. ICT based remote diagnostic systems will enable doctors to diagnose patients over great distances and prescribe remedies without patient contact.

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Portfolio of Projects - Other

eImbizo Customer Relationship Portal – This will allow citizens to relay their experience about service delivery to government for speedier and more effective resolution via a user friendly portal similar to the Indian model. The cause of democracy will be promoted by allowing citizens to air their views on issues.

Single View of the Public Servant – This will enable government to better manage its workforce across the three spheres of government by ensuring that unique identification exists for each employee and all information, including assets can be accessed via the unique identifier.

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Portfolio of Projects - Other

Single View of Citizen – This will design a system to store and access information about a user and provide service delivery agents with different levels of access authority depending on the service needs. A unique identifier for citizens will be developed to permit this, and will again leverage the work already done at SARS, SASSA, Home Affairs and SITA.

Automated Interactive Voice Response (IVR) – This will be developed to permit citizens to access government information from the Batho Pele Gateway using this additional popular access channel again significantly broadening the benefits of E-Government for the majority of citizens.

SMS Enabled Batho Pele Gateway – This will offer access to service related information via the cellular SMS service for at least the most popular service categories in a format suited to this access channel.

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E - Government Projects Portfolio Facilitation

Implement the e-Government Governance Model Extend ICT Governance to all national and provincial

departments Plan and fund projects jointly with SITA and GITOC SITA will implement Aim for substantial progress in 2007/8 financial year

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PNC on ISAD Relationship

Government ISAD Committee

(chaired by the DG in thePresidency)

e-Government ProgrammeExecutive Steering

Committee

PNC on ISAD

(as Secretariat)

Government ITOfficers’ Council (GITOC)

(appointed at each Government Dept. )

e-Government ProgrammeManagement Office

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E-Government Governance Framework

G&A MINISTERIAL CLUSTER COMMITTEE

G&A DG CLUSTER COMMITTEE

E-GOVERNMENT PROGRAMME EXECUTIVE STEERING COMMITTEE

E-GOVERNEMENTDATA

CONSOLIDATIONEXCO

E-GOVERNMENTAPPLICATIONS

CONSOLIDATION EXCO

E-GOVERNMENT ACCESS CHANNEL

EXCO

E-GOVERNEMNTINFRASTRUCTURE

EXCO

DATA PROJECTS CLUSTER

APPLICATION PROJECTS CLUSTER

ACCESS CHANNEL PROJECTS CLUSTER

INFRA-STRUCTURE PROJECTS CLUSTER

E-GOVERNMENT PROGRAMME MANAGEMENT OFFICE

E-GOVERNMENT GOVERNANCE FRAMEWORK

PEER REVIEW

GITOC, IBSA, CPSI

MPSA

CABINET

PNC on ISAD

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SITA Tau Business Model

Abbreviated SITA Tau Business Model

Dept Specific – Training, Functional Support

Transversal – Training, Functional Support

LAN and End-User Device Support

Telecoms and Converged Applications Support

ProjExco

ProjExco

ProjExco

ProjExco

Government Wide Enterprise Architecture

Project Specific Architectures

StrategicProject

Transversal Project

SpecialRequest

Proj Proj Proj Proj

Transversal Maintenance and Enhancements

Dept. Specific Maintenance and Enhancements

GCCN Support

Hosting and Contact Centres

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GITOC Strategic Guidance

Data Consolidation

Application Consolidation

IntegratedServiceDelivery

ICT Infrastructure

GITOCGovernmentWideArchitecture

GovernmentWide ICTGovernance

ICT Operations

GITOC Committees related to E-Government

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Peer Review Mechanism

CPSI will continue to contribute innovative concepts on an ongoing basis

IBSA alliance will be leveraged Industry partnerships in e-Government Close collaboration with Single Public Service initiative

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Phased Implementation Approach

Phase 1

Phase 2

Phase 3

Phase 4

Phase 5

Multilingual information portal and call centre

Catalytic projects with some secure transaction based services

Clustering of related services, process optimisation

Personalisation and proactive services

Maintenance and opportunistic reengineering

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Illustrative Application Project Portfolio

Phase 3

Phase 2

Phase 1

Phase 4

Phase 5

G2G G2C G2B IEE

IFMS, HANISWebsite, AMIS

GW Portal, CDWWebsite coexistence, MPCC, eHealth

eProcure, SARSWebsite

eIGIS, eMail, ACMIS, CABENETCONSOLIDATE

IFMS eHealtheEducationHANISSARS, NATIS

eProcureeServiceseFiling

eRecords, MSPsNATIS, eMail

IFMS

IFMS

IFMS GW Portal IFMS

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Anticipated Schedule

Phase

1

2

3

4

5

2001 2006 2007 2008 2009 2010 2012

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Consultative Process

Create conducive conditions for Phase II and beyond Conducted in parallel with work on Phase I DPSA (OGCIO) – 17,18 February 2005 DPSA – 19,20 May 2005 Core Stakeholders – 25, 26 August 2005 Rest of Government –17, 18 November 2005 Endorsement by GITOC, SITA, PNC on ISAD – 28 February 2006 G&A Cluster – 9 March 2006

Portfolio Committee – 30 August 2006 Advisory Cabinet Memorandum

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Achieved Outcomes

Fully informed, consulted and endorsed e-Government Programme

Consensus on e-Government from GITOC et al on- Policy- Strategy- High Level Architecture- High Level Implementation Approach- Conceptual Framework- Governance Framework

Completed Phase I of CabEnet Project in January 2006 Completed eIGIS Project in February 2006 Completed Batho Pele Phase I Enhancement Project in May 2006 Endorsement from Government

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THANK YOU

SIYABONGA

KELEBOGILE

KE A LEBOHA

DANKIE

SIYABULELA