DOCUMENT RESUME - ERICProgramming with Microsoft Visual Basic 4.0 for Windows. Zak ©1996...
42
ED 411 437 TITLE INSTITUTION PUB DATE NOTE AVAILABLE FROM PUB TYPE EDRS PRICE DESCRIPTORS IDENTIFIERS ABSTRACT DOCUMENT RESUME CE 074 763 Administrative/Office Technology. A Guide to Resources. Ohio State Univ., Columbus. Vocational Instructional Materials Lab. 1997-00-00 81p.; For a related document, see ED 386 545. Publications, Center on Education and Training for Employment, 1900 Kenny Road, Columbus, OH 43210-1090. Guides Non-Classroom (055) MF01/PC04 Plus Postage. Communication Skills; Competence; *Competency Based Education; *Employment Qualifications; Equipment Maintenance; Equipment Utilization; Information Management; Money Management; *Office Machines; *Office Management; *Office Occupations Education; Professional Development; Recordkeeping; *Resource Materials; Technology Professionalism This guide, which was written for general marketing instructors in Ohio, lists nearly 450 resources for use in conjunction with the Administrative/Office Technology Occupational Competency Analysis Profile. The texts, workbooks, modules, software, videos, and learning activities packets listed are categorized by the following topics: communications, office technology, financial functions, records management, support tasks, and professionalism. Among the competencies for which resource materials are listed are the following: apply communication skills; compose documents; prepare oral presentations; communicate with international and culturally diverse organizations; perform computer operating system, word processing, spreadsheet, database, computer business graphics, desktop publishing, transcription machine functions; and telecommunications functions; apply mathematical skills; perform accounting, payroll, and banking functions; file/retrieve documents and integrated media; perform telephone duties; receive visitors; perform scheduling functions; coordinate meeting and function arrangements; generate minutes; coordinate domestic and international travel plans; perform mail functions; research information; maintain employee records; maintain office supplies, equipment, and software; improve office productivity; demonstrate office ethics; help the employing organization achieve its goals; and participate in professional development activities. The following information is provided for each resource material: publication type, title, author, publication date, publisher. Concluding the guide are the addresses of the 11 publishers of the materials cited. (MN) ******************************************************************************** * Reproductions supplied by EDRS are the best that can be made * * from the original document. * ********************************************************************************
Transcript of DOCUMENT RESUME - ERICProgramming with Microsoft Visual Basic 4.0 for Windows. Zak ©1996...
ED 411 437
TITLEINSTITUTION
PUB DATENOTEAVAILABLE FROM
PUB TYPEEDRS PRICEDESCRIPTORS
IDENTIFIERS
ABSTRACT
DOCUMENT RESUME
CE 074 763
Administrative/Office Technology. A Guide to Resources.Ohio State Univ., Columbus. Vocational InstructionalMaterials Lab.1997-00-0081p.; For a related document, see ED 386 545.Publications, Center on Education and Training forEmployment, 1900 Kenny Road, Columbus, OH 43210-1090.Guides Non-Classroom (055)MF01/PC04 Plus Postage.Communication Skills; Competence; *Competency BasedEducation; *Employment Qualifications; EquipmentMaintenance; Equipment Utilization; Information Management;Money Management; *Office Machines; *Office Management;*Office Occupations Education; Professional Development;Recordkeeping; *Resource Materials; TechnologyProfessionalism
This guide, which was written for general marketinginstructors in Ohio, lists nearly 450 resources for use in conjunction withthe Administrative/Office Technology Occupational Competency AnalysisProfile. The texts, workbooks, modules, software, videos, and learningactivities packets listed are categorized by the following topics:communications, office technology, financial functions, records management,support tasks, and professionalism. Among the competencies for which resourcematerials are listed are the following: apply communication skills; composedocuments; prepare oral presentations; communicate with international andculturally diverse organizations; perform computer operating system, wordprocessing, spreadsheet, database, computer business graphics, desktoppublishing, transcription machine functions; and telecommunicationsfunctions; apply mathematical skills; perform accounting, payroll, andbanking functions; file/retrieve documents and integrated media; performtelephone duties; receive visitors; perform scheduling functions; coordinatemeeting and function arrangements; generate minutes; coordinate domestic andinternational travel plans; perform mail functions; research information;maintain employee records; maintain office supplies, equipment, and software;improve office productivity; demonstrate office ethics; help the employingorganization achieve its goals; and participate in professional developmentactivities. The following information is provided for each resource material:publication type, title, author, publication date, publisher. Concluding theguide are the addresses of the 11 publishers of the materials cited. (MN)
********************************************************************************* Reproductions supplied by EDRS are the best that can be made *
* from the original document. *
********************************************************************************
e
Adm
inis
trat
ive/
Off
ice
Tec
hnol
o
e o
esou
rces
1997
U S
DE
PA
RT
ME
NT
OF
ED
UC
AT
ION
Off
of E
duca
tiona
l Res
earc
h an
d Im
prov
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t
E U
CA
TIO
NA
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ES
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RC
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INF
OR
MA
TIO
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IC)
TO
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s do
cum
ent h
as b
een
repr
oduc
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sre
ceiv
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om th
e pe
rson
or
orga
niza
tion
orig
inat
ing
it0
Min
or c
hang
es h
ave
been
mad
e to
impr
ove
repr
oduc
tion
Qua
lity
Poi
nts
of v
iew
or
opin
ions
sta
ted
in th
is d
ocu
mee
t do
not n
eces
saril
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pres
ent o
fO
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I pos
ition
or
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OD
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TIO
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114
ft V
ocat
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truc
tiona
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eria
ls L
abor
ator
yC
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Edu
catio
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rain
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for
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oym
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1900
Ken
ny R
oad
Col
umbu
s. O
hio
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0
Use
of T
his
Gui
de
Thi
s gu
ide
is d
esig
ned
to b
e us
ed in
con
junc
tion
with
the
Adm
inis
trat
ive/
Offi
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echn
olog
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ccup
atio
nal C
ompe
tenc
y A
naly
sis
Pro
file
(OC
AP
). O
rgan
ized
by
OC
AP
uni
t and
com
pete
ncy
with
in e
ach
unit,
this
gui
de to
res
ourc
es (
text
book
s,w
orkb
ooks
, mod
ules
, vid
eos,
sof
twar
e, a
nd le
arni
ng a
ctiv
ity p
acke
ts [L
AP
s])
augm
ents
the
effo
rts
of n
ew a
nd v
eter
an te
ache
rs.
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er e
ach
com
pete
ncy
are
liste
d re
sour
ces
that
mat
ch th
at c
ompe
tenc
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clud
-in
g au
thor
, dev
elop
men
t or
copy
right
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e, a
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urre
nt s
ourc
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r ob
tain
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the
mat
eria
ls. A
key
with
sou
rce
info
rmat
ion
appe
ars
on p
age
37.
Thi
s gu
ide
can
be a
use
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ool f
or A
dmin
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ffice
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ype
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ater
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IDE
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TIV
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EC
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OL
OG
Y R
ESO
UR
CE
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nit 1
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omm
unic
atio
ns
Com
pete
ncy
1.1:
App
ly c
omm
unic
atio
n sk
ills
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
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bE
nglis
h th
e E
asy
Way
Sch
acht
er a
nd C
lark
©19
93, 6
th e
d.S
outh
-Wes
tern
Pub
lishi
ng
TB
usin
ess
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mun
icat
ion:
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ase
Met
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App
roac
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oe a
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rueh
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Par
adig
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ive
Com
mun
icat
ion
for
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ayH
ulbe
rt9t
h ed
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outh
-Wes
tern
Pub
lishi
ng
TC
omm
unic
atin
g fo
r R
esul
tsF
rueh
ling
and
LaC
ombe
©19
96E
MC
Par
adig
m
TC
omm
unic
atio
n T
hat W
orks
!W
illia
ms
and
Egg
land
©19
92S
outh
-Wes
tern
Pub
lishi
ng
TC
omm
unic
atin
g fo
r S
ucce
ss: A
n A
pplie
dA
ppro
ach
Hyd
en, J
orda
n, a
nd S
tein
auer
0199
4S
outh
-Wes
tern
Pub
lishi
ng
TIn
tern
et G
uide
for
Bus
ines
s C
omm
unic
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nsH
all a
nd A
llen
0199
7S
outh
-Wes
tern
Pub
lishi
ng
VT
he A
rt o
f Effe
ctiv
e C
omm
unic
atio
n01
994
JIS
T W
orks
, Inc
.
VE
ffect
ive
Com
mun
icat
ion:
Diff
icul
ties
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omm
unic
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n01
991
Mer
idia
n E
duca
tion
Cor
pora
tion
VB
usin
ess
Com
mun
icat
ion
List
enin
g©
1996
Mer
idia
n E
duca
tion
Cor
pora
tion
VT
he A
sser
tive
Pro
fess
iona
l©
1994
Mer
idia
n E
duca
tion
Cor
pora
tion
SW
Offi
ce P
rofic
ienc
y A
sses
smen
t and
Cer
tific
atio
n (O
PA
C S
yste
m)
©19
95B
iddl
e an
d A
ssoc
iate
s, In
c.
SW
/t/w
bE
ffect
ive
Com
mun
icat
ion
for
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ayH
ulbe
rt9t
h ed
.S
outh
-Wes
tern
Pub
lishi
ng
6PY
AV
AI
AB
LE
Com
pete
ncy
1.2:
Com
pose
doc
umen
ts
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
T/w
bE
nglis
h th
e E
asy
Way
Scha
chte
r an
d C
lark
©19
93, 6
th e
d.So
uth-
Wes
tern
Pub
lishi
ng
TC
omm
unic
atin
g fo
r R
esul
tsFr
uehl
ing
and
LaC
ombe
©19
96E
MC
Par
adig
m
TT
he G
regg
Ref
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ce M
anua
lSa
bin
0199
6G
lenc
oe/M
cGra
w-H
ill
TM
icro
com
pute
r K
eybo
ardi
ng a
nd A
pplic
atio
nsSh
erro
n, S
herr
on, a
nd G
ladh
ill©
1994
EM
C P
arad
igm
TC
omm
unic
atio
n Sk
ills
for
the
Proc
essi
ng o
fW
ords
Rei
ff©
1997
Sout
h-W
este
rn P
ublis
hing
T/s
wW
indo
ws
95C
obur
n©
1997
EM
C P
arad
igm
T/s
wW
ordP
erfe
ct 6
.0 f
or W
indo
ws
Rut
kosk
y©
1995
EM
C P
arad
igm
T/w
bB
asic
Let
ter
and
Mem
o W
ritin
gV
an H
use
©19
93, 3
rd e
d.So
uth-
Wes
tern
Pub
lishi
ng
T/w
bB
usin
ess
Wri
ting
at I
ts B
est
Nei
dtz
©19
94T
imes
Mir
ror
Hig
her
Edu
catio
n G
roup
TT
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ical
Wri
ting
for
Succ
ess:
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choo
l-to
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ppro
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Meh
lich
and
Smith
-Wor
thin
gton
©19
97So
uth-
Wes
tern
Pub
lishi
ng
T/w
bB
usin
ess
Eng
lish:
With
Pro
gram
med
Rei
nfor
cem
ent
Sloc
um©
1993
Gle
ncoe
/McG
raw
-Hill
TH
ow 7
: A H
andb
ook
for
Off
ice
Wor
kers
Cla
rk a
nd C
lark
©19
95So
uth-
Wes
tern
Pub
lishi
ng
VB
usin
ess
Com
mun
icat
ion
Wri
ting
©19
96M
erid
ian
Edu
catio
n C
orpo
ratio
n
SWO
ffic
e Pr
ofic
ienc
y A
sses
smen
t and
Cer
tific
atio
n (O
PAC
Sys
tem
)©
1995
Bid
dle
and
Ass
ocia
tes,
Inc
.
8
2
9
Com
pete
ncy
1.3:
Pre
pare
ora
l pre
sent
atio
ns
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
TC
omm
unic
atin
g fo
r R
esul
tsFr
uehl
ing
and
LaC
ombe
©19
96E
MC
Par
adig
m
TC
omm
unic
atio
n T
hat W
orks
!W
illia
ms
and
Egg
land
©19
92So
uth-
Wes
tern
Pub
lishi
ng
TC
omm
unic
atio
n fo
r Su
cces
s: A
n A
pplie
dA
ppro
ach
Hyd
en, J
orda
n, a
nd S
tein
erau
er01
994
Sout
h-W
este
rn P
ublis
hing
TA
pplie
d E
nglis
h Sk
ills
Moc
kaiti
s01
997,
2nd
ed.
EM
C P
arad
igm
T/w
b/v
Inte
rper
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l Com
mun
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Skill
sG
wyn
0199
3So
uth-
Wes
tern
Pub
lishi
ng
Mod
ules
Com
mun
icat
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2000
Ser
ies
Wor
kpla
ce C
omm
unic
atio
n, L
iste
ning
and
Spea
king
©19
96A
IT/S
outh
-Wes
tern
Pub
lishi
ng
Mod
ules
Com
mun
icat
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2000
Ser
ies
Com
mun
icat
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with
Cus
tom
ers,
Com
mun
icat
ing
in T
eam
s
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IT/S
outh
-Wes
tern
Pub
lishi
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VE
ffec
tive
Com
mun
icat
ion:
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bal C
omm
unic
atio
n©
1991
Mer
idia
n E
duca
tion
Cor
pora
tion
VB
usin
ess
Com
mun
icat
ion
Spea
king
©19
96M
erid
ian
Edu
catio
n C
orpo
ratio
n
VT
he A
rt o
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ffec
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Com
mun
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ion
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ST W
orks
, Inc
.
BE
ST C
OPY
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AI
BL
E
3
Com
pete
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1.4:
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mun
icat
e w
ith in
tern
atio
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nd c
ultu
rally
div
erse
aud
ienc
es
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
T/w
bB
usin
ess
in a
Glo
bal E
cono
my
Dla
bay
and
Scot
t©
1996
Sout
h-W
este
rn P
ublis
hing
TE
ffec
tive
Com
mun
icat
ion
for
Tod
ayH
ulbe
rt9t
h ed
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uth-
Wes
tern
Pub
lishi
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TW
orkp
lace
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cess
Ser
ies
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ean,
Lyo
ns, B
rook
s, P
arks
,O
lson
, and
Puc
el01
991
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C P
arad
igm
TW
hat's
on
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Inte
rnet
Gag
non
0199
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achp
it Pr
ess
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tern
et G
uide
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ines
sH
all a
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llen
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97So
uth-
Wes
tern
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lishi
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ct O
nlin
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hrum
and
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uth-
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tern
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lishi
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elec
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unic
atio
ns: C
once
pts
and
App
licat
ions
Cub
ler,
Oliv
o, a
nd S
crog
an©
1992
Sout
h-W
este
rn P
ublis
hing
T/w
bM
irro
r/M
irro
r, I
nc.:
An
Inte
rnat
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l Off
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Sim
ulat
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Ris
tau
and
Kru
zel
©19
94So
uth-
Wes
tern
Pub
lishi
ng
T/w
bE
ffec
tive
Pres
enta
tion
Skill
s©
1993
Sout
h-W
este
rn P
ublis
hing
T/w
bB
usin
ess
Com
mun
icat
ion:
A C
ase
Met
hod
App
roac
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e an
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uehl
ing
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95, 5
th e
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m P
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uiri
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ompe
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loba
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Pub
lishi
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our
Cul
tura
l Pas
spor
t to
Inte
rnat
iona
l Bus
ines
s©
1995
Mer
idia
n E
duca
tion
Cor
pora
tion
VB
usin
ess
Com
mun
icat
ion
Spea
king
©19
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ian
Edu
catio
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orpo
ratio
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ewer
Alte
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Med
ia©
1994
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Path
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VH
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Dea
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Cul
tura
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ty©
1997
Car
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Path
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arkE
D
LA
PIn
tern
atio
nal T
rade
©19
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aree
r Pa
ths/
Mar
kED
2
413
Uni
t 2:
Off
ice
Tec
hnol
ogy
Com
pete
ncy
2.1:
Per
form
com
pute
r op
erat
ing
syst
em f
unct
ions
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
T/s
wE
xplo
ring
Com
pute
rs: A
Rec
ord
of D
isco
very
Shel
ly, C
ashm
an, a
nd W
alke
r©
1996
Sout
h-W
este
rn P
ublis
hing
TM
icro
com
pute
rs: C
once
pts,
Ski
lls a
nd A
pplic
atio
nsFl
ynn
and
Man
dell
Wes
t Edu
catio
nal P
ublis
hing
TM
icro
com
pute
r K
eybo
ardi
ng a
nd A
pplic
atio
nsSh
erro
n, S
herr
on, a
nd G
ladh
ill©
1994
EM
C P
arad
igm
T/s
wPe
ter
Nor
ton'
s In
trod
uctio
n to
Com
pute
rsN
orto
n©
1997
Gle
ncoe
/McG
raw
-Hill
TU
sing
Com
pute
rs: A
Gat
eway
to I
nfor
mat
ion
Wor
ld W
ide
Web
Edi
tion
Shel
ly, C
ashm
an, a
nd W
aggo
ner
0199
6So
uth-
Wes
tern
Edu
catio
nal
T/s
wW
ordP
erfe
ct 6
.0 f
or W
indo
ws
Rut
kosk
y©
1995
EM
C P
arad
igm
TW
hat's
on
the
Inte
rnet
Gag
non
0199
5, 3
rd e
d.Pe
achp
it Pr
ess
T/s
wD
ata
Ent
ry A
ctiv
ities
for
the
Mic
roco
mpu
ter
Bux
and
Gor
man
0199
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uth-
Wes
tern
Pub
lishi
ng
TPr
ogra
mm
ing
with
Mic
roso
ft V
isua
l Bas
ic 4
.0 f
orW
indo
ws
Zak
©19
96So
uth-
Wes
tern
Pub
lishi
ng
T/s
wIn
form
atio
n Pr
oces
sing
Chi
fi, K
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1995
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/McG
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Typ
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Page
37)
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1996
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Com
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rs: A
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alke
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1996
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1993
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C P
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23
Com
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37)
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alke
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37)
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Sout
h-W
este
rn P
ublis
hing
TT
he C
ompu
ter
Glo
ssar
yFr
eedm
an©
1994
Am
eric
an M
anag
emen
t Ass
ocia
tion
Mod
ule
Prog
ram
for
Acq
uiri
ng C
ompe
tenc
e in
Etr
epre
neur
ship
-PA
CE
, 3rd
Edi
tion
Uni
t 21
Ope
ratio
ns
©19
96C
onov
er C
ompa
ny
V/t/
swW
ork
Mat
urity
Mul
ti-M
edia
Ser
ies
ES9
81
On-
the-
Job
Tel
epho
ne S
kills
EB
SCO
Cur
ricu
lum
Mat
eria
ls
Div
isio
n of
EB
SCO
Ind
ustr
ies
Inc
VE
ffec
tive
Com
mun
icat
ions
: Med
ia C
omm
unic
atio
n01
991
Mer
idia
n E
duca
tion
Cor
pora
tion
VD
isco
veri
ng th
e In
tern
et©
1996
Jone
s D
igita
l Cen
tury
SW/t/
vT
elec
omm
unic
atio
ns: C
once
pts
and
App
licat
ions
Cub
ler,
Oliv
o, a
nd S
crog
an01
992
Sout
h-W
este
rn P
ublis
hing
SW/t/
vW
ork
Mat
urity
Mul
ti-M
edia
Ser
ies
ES9
81
On-
the-
Job
Tel
epho
ne S
kills
EB
SCO
Cur
ricu
lum
Mat
eria
ls
Div
isio
n of
EB
SCO
Ind
ustr
ies
Inc
28
12
29
Uni
t 3:
Fina
ncia
l Fun
ctio
ns
Com
pete
ncy
3.1:
App
ly m
athe
mat
ical
ski
llsT
ype
Titl
eA
utho
rD
ate
Publ
ishe
r(K
ey o
n Pa
ge 3
7)
T/w
b/sw
App
lied
Bus
ines
s M
athe
mat
ics
Schu
lthei
r an
d K
aczm
arsk
i©
1997
Sout
h-W
este
rn P
ublis
hing
T/s
wM
athe
mat
ics
with
Bus
ines
s A
pplic
atio
nsL
ange
, Rou
sos,
and
Mas
on©
1998
Gle
ncoe
Pub
lishi
ng
TM
athe
mat
ics
of M
oney
Aus
tin, H
owar
d, a
nd T
hom
asW
est E
duca
tiona
l Pub
lishi
ng
T/w
b/sw
Ess
entia
ls o
f M
ath
with
Bus
ines
s A
pplic
atio
nsA
lvey
and
Joh
nson
©19
95G
lenc
oe/M
cGra
w-H
ill
T/w
bL
earn
ing
Bas
ic M
ath
and
Bus
ines
s M
ath
Usi
ng th
eC
alcu
lato
rPr
esco
tt an
d M
unca
ster
©19
92So
uth-
Wes
tern
Pub
lishi
ng
TU
sing
Cal
cula
tors
for
Bus
ines
s Pr
oble
ms
Ber
g an
d G
afne
y©
1993
EM
C P
arad
igm
TK
eepi
ng F
inan
cial
Rec
ords
for
Bus
ines
sSc
hulth
eis,
Bar
on, a
nd S
tein
feld
©19
91So
uth-
Wes
tern
Pub
lishi
ng
TA
pply
ing
Eco
nom
ic P
rinc
iple
sG
ordo
n an
d St
affo
rd©
1994
Gle
ncoe
Pub
lishi
ng
Mod
ule
Prog
ram
for
Acq
uiri
ng C
ompe
tenc
e in
Etr
epre
neur
ship
-PA
CE
Uni
t 18
Fina
ncia
l Ana
lysi
s
©19
96, 3
rd e
d.C
onov
er C
ompa
ny
SW/t/
wb
App
lied
Bus
ines
s M
athe
mat
ics
Schu
lthei
r an
d K
aczm
arsk
i©
1997
Sout
h-W
este
rn P
ublis
hing
SW/t
Mat
hem
atic
s w
ith B
usin
ess
App
licat
ions
Lan
ge, R
ouso
s, a
nd M
ason
©19
98G
lenc
oe P
ublis
hing
30B
ES
T C
OP
Y A
VA
ILA
BLE
13
31
Com
pete
ncy
3.2:
Per
form
acc
ount
ing
func
tions
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
T/s
wA
ccou
ntin
g Fu
ndam
enta
lsH
offm
an, P
acsy
, and
Fla
shne
r©
1994
Gle
ncoe
/McG
raw
-Hill
T/w
bA
ccou
ntin
g: L
earn
ing
and
Inst
ruct
ion
Gilb
erts
on©
1992
Sout
h-W
este
rn P
ublis
hing
T/w
b/sw
Com
pute
rize
d A
ccou
nts
McE
ntee
, Sch
aber
, and
Fis
k©
1993
Gle
ncoe
/McG
raw
-Hill
TU
sing
Cal
cula
tors
for
Bus
ines
s Pr
oble
ms
Ber
g an
d G
afne
y©
1993
EM
C P
arad
igm
TIn
trod
uctio
n to
Fin
anci
al A
ccou
ntin
gD
anos
and
Im
hoff
©19
94T
imes
Mir
ror
Hig
her
Edu
catio
n G
roup
T/v
Cen
tury
21
Acc
ount
ing:
Mul
ti-C
olum
n Jo
urna
lA
ppro
ach
(BA
20FA
)R
oss,
Han
son,
Gilb
erts
on,
Leh
man
, and
Sw
anso
n©
1995
, 6th
ed.
Sout
h-W
este
rn P
ublis
hing
T/v
Cen
tury
21
Acc
ount
ing:
Gen
eral
Jou
rnal
App
roac
h(B
A21
FA)
Ros
s, H
anso
n, G
ilber
tson
,L
ehm
an, a
nd S
wan
son
©19
95, 6
th e
d.So
uth-
Wes
tern
Pub
lishi
ng
TC
entu
ry 2
1 A
ccou
ntin
g: A
dvan
ced
Cou
rse
Ros
s, H
anso
n, G
ilber
tson
,L
ehm
an, a
nd S
wan
son
©19
95So
uth-
Wes
tern
Pub
lishi
ng
TK
eepi
ng F
inan
cial
Rec
ords
For
Bus
ines
sSc
hulth
eis,
Kal
iski
, and
Pass
alac
qua
0199
5, 8
th e
d.IT
P So
uth-
Wes
tern
Pub
lishi
ng
TPr
actic
al R
ecor
dkee
ping
and
Boo
kkee
ping
Bar
on, S
tein
feld
, and
Sch
ulth
eis
©19
89, 4
th e
d.So
uth-
Wes
tern
Pub
lishi
ng
TA
pplie
d B
usin
ess
Mat
hK
aczm
arsk
i, an
d Sc
hulth
eis
©19
96So
uth-
Wes
tern
Pub
lishi
ng
Mod
ules
Cen
tury
21
Acc
ount
ing
Firs
t Yea
r C
ours
eSw
anso
n, R
oss,
and
Han
son
©19
87,1
989
Sout
h-W
este
rn P
ublis
hing
LA
PN
atur
e of
Acc
ount
ing
©19
96C
aree
r Pa
ths/
Mar
kED
32B
EST
CO
PY A
VA
ILA
BL
E
14
33
Com
pete
ncy
3.3:
Per
form
pay
roll
func
tions
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
TA
pplie
d B
usin
ess
Mat
hK
aczm
arsk
i and
Sch
ulth
eis
©19
96So
uth-
Wes
tern
Pub
lishi
ng
TB
usin
ess
Mat
hem
atic
sD
illon
©19
95T
hom
pson
Pub
lishi
ng
TK
eepi
ng F
inan
cial
Rec
ords
for
Bus
ines
sSc
hulth
eis,
Kal
iski
, and
Pass
alac
qua
©19
95, 8
th e
d.IT
P So
uth-
Wes
tern
Pub
lishi
ng
T/w
b/sw
Ess
entia
ls o
f M
ath
with
Bus
ines
s A
pplic
atio
nsA
lvey
and
Joh
nson
©19
95G
lenc
oe/M
cGra
w-H
ill
T/w
b/sw
Payr
oll R
ecor
ds a
nd P
roce
dure
sW
ood
and
Coh
en©
1994
Gle
ncoe
/McG
raw
-Hill
T/w
b/sw
Com
pute
rize
d Pa
yrol
l Pro
cedu
res
Alle
n an
d K
loos
ter
©19
89, 2
nd e
d.So
uth-
Wes
tern
Pub
lishi
ng
T/w
b/sw
Com
pute
rize
d A
ccou
nts
McE
ntee
, Sch
aber
, and
Fis
k©
1993
Gle
ncoe
/McG
raw
-Hill
T/v
Cen
tury
21
Acc
ount
ing:
Mul
ti-C
olum
n Jo
urna
lA
ppro
ach
(BA
20FA
)R
oss,
Han
son,
Gilb
erts
on,
Leh
man
, and
Sw
anso
n©
1995
, 6th
ed.
Sout
h-W
este
rn P
ublis
hing
T/v
Cen
tury
21
Acc
ount
ing:
Gen
eral
Jou
rnal
App
roac
h(B
A21
FA)
Ros
s, H
anso
n, G
ilber
tson
,L
ehm
an, a
nd S
wan
son
©19
95, 6
th e
d.So
uth-
Wes
tern
Pub
lishi
ng
TFi
nanc
ial I
nfor
mat
ion
Proc
essi
ngA
llen
and
Klo
oste
r©
1992
Sout
h-W
este
rn P
ublis
hing
TU
sing
Cal
cula
tors
for
Bus
ines
s Pr
oble
ms
Ber
g an
d G
afne
y©
1993
EM
C P
arad
igm
VM
oney
Man
agem
ent S
erie
s B
udge
ts A
ren'
t For
Push
-Ove
rs: B
udge
ting,
Goa
l-Se
tting
And
Rec
ord-
Kee
ping
©19
94M
erid
ian
Edu
catio
n C
orpo
ratio
n
SWO
ffic
e Pr
ofic
ienc
y A
sses
smen
t and
Cer
tific
atio
n (O
PAC
Sys
tem
)©
1995
Bid
dle
and
Ass
ocia
tes,
Inc
.
34
15
35
Com
pete
ncy
3.4:
Per
form
ban
king
fun
ctio
nsT
ype
Titl
eA
utho
rD
ate
Publ
ishe
r(K
ey o
n Pa
ge 3
7)
TM
athe
mat
ics
of M
oney
Aus
tin, H
owar
d an
d T
hom
asW
est E
duca
tiona
l Pub
lishi
ng
TA
pplie
d B
usin
ess
Mat
hK
aczm
arsk
i and
Sch
ulth
eis
©19
96So
uth-
Wes
tern
Pub
lishi
ng
TIn
trod
uctio
n to
Bus
ines
s: O
ur B
usin
ess
and
Eco
nom
ic W
orld
Bro
wn
and
Clo
w©
1993
Gle
ncoe
Pub
lishi
ng
T/w
bM
idto
wn
Ban
k: A
Ban
k T
elle
r's S
imul
atio
nSa
rgen
t and
War
d©
1997
Sout
h-W
este
rn P
ublis
hing
TPr
actic
al M
ath
App
licat
ions
Bur
ton
and
Shel
ton
©19
96So
uth-
Wes
tern
Pub
lishi
ng
T/w
b/sw
Ess
entia
ls o
f M
ath
with
Bus
ines
s A
pplic
atio
nsA
lvey
and
Joh
nson
©19
95G
lenc
oe/M
cGra
w-H
ill
TK
eepi
ng F
inan
cial
Rec
ords
for
Bus
ines
sSc
hlth
eis,
Bar
on, a
nd S
tein
feld
©19
91, 7
th E
ditio
nSo
uth-
Wes
tern
Pub
lishi
ng
TU
sing
Cal
cula
tors
for
Bus
ines
s Pr
oble
ms
Ber
g an
d G
afne
y©
1993
EM
C P
arad
igm
V/t/
swE
cono
mic
s at
Wor
k / S
avin
g: M
odul
e 4
©19
96A
genc
y fo
r In
stru
ctio
nal T
echn
olog
y
V/t/
swE
cono
mic
s at
Wor
k / I
nves
ting:
Mod
ule
5©
1996
Age
ncy
for
Inst
ruct
iona
l Tec
hnol
ogy
SWO
ffic
e Pr
ofic
ienc
y A
sses
smen
t and
Cer
tific
atio
n (O
PAC
Sys
tem
)
©19
95B
iddl
e an
d A
ssoc
iate
s, I
nc.
LA
PC
redi
t and
Its
Im
port
ance
0199
6C
aree
r Pa
ths/
Mar
kED
LA
PL
egal
Con
side
ratio
ns in
Gra
ntin
g C
redi
t©
1994
Car
eer
Path
s/M
arkE
D
LA
PPr
epar
ing
Cas
h D
raw
ers
©19
91C
aree
r Pa
ths/
Mar
kED
LA
PSe
curi
ty P
reca
utio
ns©
1995
Car
eer
Path
s/M
arkE
D
LA
PH
ones
ty a
nd I
nteg
rity
©19
95,
Car
eer
Path
s/M
arkE
D
3616
37
Uni
t 4:
Rec
ords
Man
agem
ent
Com
pete
ncy
4.1:
File
/ret
riev
e do
cum
ents
and
inte
grat
ed m
edia
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
TT
oday
's E
lect
roni
c O
ffic
eFr
uehl
ing
and
Wea
ver
0199
2E
MC
Par
adig
m
T/s
wD
atab
ase
App
licat
ions
: Job
-Bas
ed T
asks
Lar
son
and
Nor
dens
tam
©19
93E
MC
Par
adig
m
TK
eepi
ng F
inan
cial
Rec
ords
for
Bus
ines
sSc
hulth
eis,
Kal
iski
,and
Pas
sala
cqua
©19
95IT
P So
uth-
Wes
tern
Pub
lishi
ng
TB
usin
ess
Soft
war
e A
pplic
atio
ns:
DO
S, W
ordP
erfe
ct, L
otus
, dB
ASE
IV
Dlu
goss
, Cob
urn,
Maz
ursk
y, a
nd
Rut
kosk
y
©19
90E
MC
Par
adig
m
TM
icro
com
pute
rs: C
once
pts,
Ski
lls a
nd A
pplic
atio
nsFl
ynn
and
Man
dell
Wes
t Edu
catio
nal P
ublis
hing
TC
ompl
ete
Com
pute
r C
once
pts
Shel
ly, C
ashm
an, W
aggo
ner,
and
Wag
gone
r
Boy
d an
d Fr
aser
Pub
lishi
ng C
ompa
ny
Sout
h-W
este
rn P
ublis
hing
TW
hat's
on
the
Inte
rnet
Gag
non
©19
95, 3
rd e
d.Pe
achp
it Pr
ess
VM
oney
Man
agem
ent S
erie
s
Bud
gets
Are
n't F
or P
ush-
Ove
rs: B
udge
ting,
Goa
l-Se
tting
And
Rec
ord-
Kee
ping
0199
4M
erid
ian
Edu
catio
n C
orpo
ratio
n
T/s
wD
ata
Ent
ry: C
once
pts
and
App
licat
ions
Buz
by a
nd L
ocke
0199
6, 3
rd e
d.E
MC
Par
adig
m
SW/t
Dat
abas
e A
pplic
atio
ns: J
ob-B
ased
Tas
ksL
arso
n an
d N
orde
nsta
m©
1993
EM
C P
arad
igm
SWO
ffic
e Pr
ofic
ienc
y A
sses
smen
t and
Cer
tific
atio
n (O
PAC
Sys
tem
)
©19
95B
iddl
e an
d A
ssoc
iate
s, I
nc.
0 C
?I)u
STPV
AV
MB
LE
17
39
Com
pete
ncy
4.2:
Man
age
filin
g sy
stem
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
TT
oday
's E
lect
roni
c O
ffic
eFr
uehl
ing
and
Wea
ver
©19
92E
MC
Par
adig
mT
Kee
ping
Fin
anci
al R
ecor
ds f
or B
usin
ess
Schu
lthei
s, K
alis
ki, a
nd P
assa
lacq
u2.
©19
95So
uth-
Wes
tern
Pub
lishi
ngT
Bus
ines
s So
ftw
are
App
licat
ions
:D
OS,
Wor
dPer
fect
, Lot
us, d
BA
SE I
VD
lugo
ss, C
obur
n, M
azur
sky,
and
Rut
kosk
y©
1990
EM
C P
arad
igm
TM
icro
com
pute
rs: C
once
pts,
Ski
lls a
nd A
pplic
atio
nsFl
ynn
and
Man
dell
Wes
t Edu
catio
nal P
ublis
hing
TC
ompl
ete
Com
pute
r C
once
pts
Shel
ly, C
ashm
an, W
aggo
ner,
and
Wag
gone
rB
oyd
and
Fras
er P
ublis
hing
Com
pany
Sout
h-W
este
rn P
ublis
hing
T/w
b/sw
Mic
roso
ft W
orks
3.0
for
Win
dow
s: T
utor
ial a
ndA
pplic
atio
nsPa
sew
ark
and
Pase
war
k©
1995
Sout
h-W
este
rn P
ublis
hing
T/s
wIn
form
atio
n Pr
oces
sing
Chi
li, K
ostn
er, S
eray
dari
an, a
ndSt
odda
rd©
1993
Gle
ncoe
Pub
lishi
ng
T/s
wFi
ling
and
Dat
abas
e Sy
stem
sSt
ewar
t, Jr
. and
Gre
ene
©19
90, 1
0th
ed.
Gle
ncoe
/McG
raw
-Hill
TFi
ling
Mad
e E
asy
Hol
mes
©19
90G
lenc
oe-M
cGra
w H
ill
TFi
ling
Mad
e E
asy:
A F
iling
Sim
ulat
ion
Hol
mes
©19
90, 3
rd e
d.G
lenc
oe/M
cGra
w-H
ill
TA
lpha
betic
Ind
exin
g R
ules
: App
licat
ion
byC
ompu
ter
Fose
gan
©19
96So
uth-
Wes
tern
Pub
lishi
ng
T/s
wD
ata
Ent
ry: C
once
pts
and
App
licat
ions
Buz
by a
nd L
ocke
©19
96, 3
rd e
d.E
MC
Par
adig
m
Mod
ule
Prog
ram
for
Acq
uiri
ng C
ompe
tenc
e in
Etr
epre
neur
ship
-PA
CE
Uni
t 16
Rec
ord
Kee
ping
©19
96, 3
rd e
d.C
onov
er C
ompa
ny
SWO
ffic
e Pr
ofic
ienc
y A
sses
smen
t and
Cer
tific
atio
n (O
PAC
Sys
tem
)01
995
Bid
dle
and
Ass
ocia
tes,
Inc
.
40
18
41
Uni
t 5:
Supp
ort T
asks
Com
pete
ncy
5.1:
Per
form
tele
phon
e du
ties
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
TIn
trod
uctio
n to
Bus
ines
sB
row
n an
d C
low
©19
93G
lenc
oe P
ublis
hing
TT
elec
omm
unic
atio
ns a
nd th
e In
tern
etL
evy
©19
97So
uth-
Wes
tern
Pub
lishi
ng
T/w
bD
evel
opin
g Sp
eaki
ng S
kill
Cha
pey
©19
89G
lenc
oe/M
cGra
w-H
ill
TT
elec
omm
unic
atio
ns: C
once
pts
and
App
licat
ion
Cub
ler,
Oliv
o, a
nd S
crog
an01
992
Sout
h-W
este
rn E
duca
tiona
l
TT
elep
hone
Tec
hniq
ues
Nea
l©
1991
Gle
ncoe
/McG
raw
-Hill
TC
omm
unic
atio
n T
hat W
orks
!W
illia
ms
and
Egg
land
©19
92, 3
rd e
d.So
uth-
Wes
tern
Edu
catio
nal
TC
omm
unic
atio
n fo
r Su
cces
s: A
n A
pplie
d
App
roac
h
Hyd
en, J
orda
n, a
nd S
tein
erau
er©
1994
Sout
h-W
este
rn P
ublis
hing
V/t/
swW
ork
Mat
urity
Mul
ti-M
edia
Ser
ies
ES9
81
On-
the-
Job
Tel
epho
ne S
kills
EB
SCO
Cur
ricu
lum
Mat
eria
ls
Div
isio
n of
EB
SCO
Ind
ustr
ies
Inc
VC
onne
ctio
ns: B
asic
Tel
epho
ne T
echn
ique
s©
1995
Mer
idia
n E
duca
tion
Cor
pora
tion
VE
ffec
tive
Com
mun
icat
ions
: Med
ia C
omm
unic
atio
n©
1991
Mer
idia
n E
duca
tion
Cor
pora
tion
SW/t/
vW
ork
Mat
urity
Mul
ti-M
edia
Ser
ies
ES9
81
On-
the-
Job
Tel
epho
ne S
kills
EB
SCO
Cur
ricu
lum
Mat
eria
ls
Div
isio
n of
EB
SCO
Ind
ustr
ies
Inc
LA
PH
andl
ing
Cus
tom
er C
ompl
aint
s©
1996
Car
eer
Path
s/M
arkE
D
LA
PH
andl
ing
Dif
ficu
lt C
usto
mer
s01
996
Car
eer
Path
s/M
arkE
D
4 2
BE
ST C
OPY
AV
AIL
AB
LE
1943
Com
pete
ncy
5.2:
Rec
eive
vis
itors
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
TC
omm
unic
atin
g fo
r R
esul
tsFr
uehl
ing
and
LaC
ombe
©19
96E
MC
Par
adig
mT
Wor
kpla
ce S
ucce
ss S
erie
sM
cLea
n, L
yons
, Bro
oks,
Par
ks,
Ols
on, a
nd P
ucel
©19
91E
MC
Par
adig
m
TFu
ndam
enta
ls o
f H
uman
Rel
atio
ns: A
pplic
atio
ns
for
Lif
e an
d W
ork
Wra
y, L
uft,
and
Hig
hlan
d©
1996
Sout
h-W
este
rn P
ublis
hing
T/w
Wor
king
at H
uman
Rel
atio
nsFr
uehl
ing
and
Old
ham
0199
1, 2
nd e
d.E
MC
Par
adig
mT
Eff
ectiv
e Pr
esen
tatio
n Sk
ills
©19
93C
aree
r Pa
ths/
Mar
kED
TSu
peri
or C
usto
mer
Ser
vice
Cro
w a
nd S
tull
©19
96So
uth-
Wes
tern
Pub
lishi
ngT
Qua
lity-
Cus
tom
er S
ervi
ce©
1993
Car
eer
Path
s/M
arkE
DV
Eff
ectiv
e C
omm
unic
atio
ns: N
on-V
erba
lC
omm
unic
atio
n01
991
Mer
idia
n E
duca
tion
Cor
pora
tion
VE
ffec
tive
Com
mun
icat
ion:
Dif
ficu
lties
inC
omm
unic
atio
n©
1991
Mer
idia
n E
duca
tion
Cor
pora
tion
VB
usin
ess
Com
mun
icat
ion:
Spe
akin
g©
1996
Mer
idia
n E
duca
tion
Cor
pora
tion
V10
Bas
ics
of B
usin
ess
Etiq
uette
©19
93M
erid
ian
Edu
catio
n C
orpo
ratio
n
44
20
45
Com
pete
ncy
5.3:
Per
form
sch
edul
ing
func
tions
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
TT
he O
ffic
e: P
roce
dure
s an
d T
echn
olog
yO
liver
io, P
asew
ark
and
Whi
te01
993
Sout
h-W
este
rn E
duca
tiona
l
TT
oday
's E
lect
roni
c O
ffic
eFr
uehl
ing
and
Wea
ver
©19
92E
MC
. Par
adig
m
TB
usin
ess
Prin
cipl
es a
nd M
anag
emen
tE
vera
rd a
nd B
urro
w©
1996
Sout
h-W
este
rn E
duca
tiona
lT
Ele
ctro
nic
Off
ice
Syst
ems
Van
Hus
s an
d D
agge
tt01
992
Sout
h-W
este
rn E
duca
tiona
l
T/s
w/v
Wor
k M
atur
ity M
ulti-
Med
ia S
erie
s E
S988
Solv
ing
Prob
lem
s in
the
Job
Wor
ldE
BSC
O C
urri
culu
m M
ater
ials
Div
isio
n of
EB
SCO
Ind
ustr
ies
Inc
TIn
trod
uctio
n to
Bus
ines
s: O
ur B
usin
ess
and
Eco
nom
ic W
orld
Bro
wn
and
Clo
w©
1993
Gle
ncoe
Pub
lishi
ng
T/s
wIn
form
atio
n Pr
oces
sing
Chi
d, K
ostn
er, S
eray
dari
an, a
ndSt
odda
rd©
1993
Gle
ncoe
Pub
lishi
ng
SW/t/
vW
ork
Mat
urity
Mul
ti-M
edia
Ser
ies
ES9
88
Solv
ing
Prob
lem
s in
the
Job
Wor
ldE
BSC
O C
urri
culu
m M
ater
ials
Div
isio
n of
EB
SCO
Ind
ustr
ies
Inc
LA
PO
rder
ly a
nd S
yste
mat
ic B
ehav
ior
0199
3C
aree
r Pa
ths/
Mar
kED
46ST
PY A
VA
ILA
BL
E
21
47
;
Com
pete
ncy
5.4:
Coo
rdin
ate
mee
ting
and
func
tion
arra
ngem
ents
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
TT
he O
ffic
e: P
roce
dure
s an
d T
echn
olog
yO
liver
io, P
asew
ark
and
Whi
te©
1993
Sout
h-W
este
rn E
duca
tiona
l
TT
oday
's E
lect
roni
c O
ffic
eFr
uehl
ing
and
Wea
ver
©19
92E
MC
Par
adig
m
TB
usin
ess
Prin
cipl
es a
nd M
anag
emen
tE
vera
rd a
nd B
urro
w©
1996
Sout
h-W
este
rn E
duca
tiona
l
TE
lect
roni
c O
ffic
e Sy
stem
sV
an H
uss
and
Dag
gett
©19
92So
uth-
Wes
tern
Edu
catio
nal
T/s
w/v
Wor
k M
atur
ity M
ulti-
Med
ia S
erie
s E
S988
Solv
ing
Prob
lem
s in
the
Job
Wor
ld
EB
SCO
Cur
ricu
lum
Mat
eria
ls
Div
isio
n of
EB
SCO
Ind
ustr
ies
Inc
T/s
w/v
Wor
k M
atur
ity M
ulti-
Med
ia S
erie
s E
S983
Dir
ectio
ns to
Fol
low
EB
SCO
Cur
ricu
lum
Mat
eria
ls
Div
isio
n of
EB
SCO
Ind
ustr
ies
Inc
T/w
bE
nglis
h th
e E
asy
Way
Scha
chte
r an
d C
lark
©19
93, 6
th e
d.So
uth-
Wes
tern
Pub
lishi
ng
VC
ondu
ctin
g a
Prod
uctiv
e M
eetin
g©
1994
Mer
idia
n E
duca
tion
Cor
pora
tion
SWO
ffic
e Pr
ofic
ienc
y A
sses
smen
t and
Cer
tific
atio
n (O
PAC
Sys
tem
)
©19
95B
iddl
e an
d A
ssoc
iate
s, I
nc.
48
22
49
Com
pete
ncy
5.5:
Gen
erat
e m
inut
esT
ype
Titl
eA
utho
rD
ate
Publ
ishe
r(K
ey o
n Pa
ge 3
7)
TT
he O
ffic
e: P
roce
dure
s an
d T
echn
olog
yO
liver
io, P
asew
ark
and
Whi
te©
1993
Sout
h-W
este
rn E
duca
tiona
l
TT
oday
's E
lect
roni
c O
ffic
eFr
uehl
ing
and
Wea
ver
©19
92E
MC
Par
adig
m
TB
usin
ess
Prin
cipl
es a
nd M
anag
emen
tE
vera
rd a
nd B
urro
w©
1996
Sout
h-W
este
rn E
duca
tiona
l
TE
lect
roni
c O
ffic
e Sy
stem
sV
an H
uss
and
Dag
gett
©19
92So
uth-
Wes
tern
Edu
catio
nal
T/s
w/v
Wor
k M
atur
ity M
ulti-
Med
ia S
erie
s E
S988
Solv
ing
Prob
lem
s in
the
Job
Wor
ld
EB
SCO
Cur
ricu
lum
Mat
eria
ls
Div
isio
n of
EB
SCO
Ind
ustr
ies
Inc
T/s
w/v
Wor
k M
atur
ity M
ulti-
Med
ia S
erie
s E
S983
Dir
ectio
ns to
Fol
low
EB
SCO
Cur
ricu
lum
Mat
eria
ls
Div
isio
n of
EB
SCO
Ind
ustr
ies
Inc
T/w
bE
nglis
h th
e E
asy
Way
Scha
chte
r an
d C
lark
©19
93, 6
th e
d.So
uth-
Wes
tern
Pub
lishi
ng
TSp
eedw
ritin
g: D
icta
tion
and
Tra
nscr
iptio
nPu
llis
and
Pulli
s©
1991
Gle
ncoe
Pub
lishi
ng
VC
ondu
ctin
g A
Pro
duct
ive
Mee
ting
©19
94M
erid
ian
Edu
catio
n C
orpo
ratio
n
SWO
ffic
e Pr
ofic
ienc
y A
sses
smen
t and
Cer
tific
atio
n (O
PAC
Sys
tem
)
©19
95B
iddl
e an
d A
ssoc
iate
s, I
nc.
50
23
51
Com
pete
ncy
5.6:
Coo
rdin
ate
dom
estic
and
inte
rnat
iona
l tra
vel p
lans
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
T/w
bB
usin
ess
in a
Glo
bal E
cono
my
Dla
bay
and
Scot
t01
996
Sout
h-W
este
rn P
ublis
hing
TC
ondu
ctin
g B
usin
ess
Aro
und
the
Wor
ldK
ruze
l01
993
Sout
h-W
este
rn P
ublis
hing
T/s
wIn
trod
uctio
n to
Hos
pita
lity
and
Tou
rism
MA
VC
C01
993
Mid
-Am
eric
a V
ocat
iona
l Cur
ricu
lum
Con
sort
ium
, Inc
.T
/sw
Firs
t Cla
ss: A
n In
trod
uctio
n to
Tra
vel a
ndT
ouri
smFo
ster
©19
95G
lenc
oe/M
cGra
w-H
ill
T/w
bM
irro
r/M
irro
r, I
nc.:
An
Inte
rnat
iona
l Off
ice
Sim
ulat
ion
Ris
tau
and
Kru
zel
0199
4So
uth-
Wes
tern
Pub
lishi
ng
TIn
tern
et G
uide
for
Bus
ines
sH
all a
nd A
llen
©19
97So
uth-
Wes
tern
Pub
lishi
ng
TU
sing
Com
pute
rs: A
Gat
eway
to I
nfor
mat
ion
Wor
ld W
ide
Web
Edi
tion
Shel
ly, C
ashm
an, a
nd W
aggo
ner
©19
96So
uth-
Wes
tern
Pub
lishi
ng
TC
omm
unic
atin
g in
Bus
ines
s an
d In
dust
ryC
omst
ock
0199
0So
uth-
Wes
tern
Pub
lishi
ng
VY
our
Cul
tura
l Pas
spor
t to
Inte
rnat
iona
l Bus
ines
s©
1995
Mer
idia
n E
duca
tion
Cor
pora
tion
VT
he D
iffe
renc
es in
Peo
ple
0199
2C
aree
r Pa
ths/
Mar
kED
SW/t
Intr
oduc
tion
to H
ospi
talit
y an
d T
ouri
smM
AV
CC
©19
93M
id-A
mer
ica
Voc
atio
nal C
urri
culu
mC
onso
rtiu
m, I
nc.
LA
PIn
tern
atio
nal T
rade
0199
6C
aree
r Pa
ths/
Mar
kED
LA
PE
cono
mic
Sys
tem
s©
1993
Car
eer
Path
s/M
arkE
D
52
24
53
Com
pete
ncy
5.7:
Per
form
mai
l fun
ctio
nsT
ype
Titl
eA
utho
rD
ate
Publ
ishe
r(K
ey o
n Pa
ge 3
7)
TIn
trod
uctio
n to
Bus
ines
s: O
ur B
usin
ess
and
Eco
nom
ic W
orld
Bro
wn
and
Clo
w01
993
Gle
ncoe
Pub
lishi
ng
TT
elec
omm
unic
atio
ns a
nd th
e In
tern
etLe
vy©
1997
Sou
th-W
este
rn P
ublis
hing
TK
eybo
ardi
ng M
aila
ble
Lette
rsB
rend
el, K
raus
e, E
ide,
and
Hol
mes
©19
90G
lenc
oe M
cGra
w-H
ill
T/w
b/sw
Dat
a E
ntry
Act
iviti
es fo
r th
e M
icro
com
pute
rB
ux©
1988
, 2nd
ed.
Sou
th-W
este
rn P
ublis
hing
TIn
tern
et G
uide
for
Bus
ines
sH
all a
nd A
llen
©19
97S
outh
-Wes
tern
Pub
lishi
ng
TC
omm
unic
atin
g in
Bus
ines
s an
d In
dust
ryC
omst
ock
©19
90S
outh
-Wes
tern
Pub
lishi
ng
T/w
bB
usin
ess
in a
Glo
bal E
cono
my
Dla
bay
and
Sco
tt01
996
Sou
th-W
este
rn P
ublis
hing
TD
irect
Mai
l Mag
ic©
1991
Car
eer
Pat
hs/M
arkE
D
Mod
ule
Pro
gram
for
Acq
uirin
g C
ompe
tenc
e in
Etr
epre
neur
ship
-PA
CE
:
Uni
t 21
Ope
ratio
ns
0199
6, 3
rd e
d.C
onov
er C
ompa
ny
VM
icro
soft
Win
dow
s 95
Fax
Mac
hine
©19
96Jo
nes
Dig
ital C
entu
ry, I
nc.
54
BE
ST C
OPY
AV
M25
LB
LE
55
Com
pete
ncy
5.8:
Res
earc
h in
form
atio
nT
ype
Titl
eA
utho
rD
ate
Publ
ishe
r(K
ey o
n Pa
ge 3
7)
TIn
trod
uctio
n to
Bus
ines
sB
row
n an
d C
low
©19
93G
lenc
oe P
ublis
hing
T/s
wW
ordP
erfe
ct 6
.0 f
or W
indo
ws
Rut
kosk
y©
1995
EM
C P
arad
igm
TE
ssen
tial S
kills
for
the
Wor
kpla
ce L
evel
One
:
Obt
aini
ng I
nfor
mat
ion
and
Usi
ng R
esou
rces
Stru
mpf
and
Mai
nsC
onte
mpo
rary
Boo
ks, I
nc.
TM
icro
com
pute
rs: C
once
pts,
Ski
lls a
nd A
pplic
atio
nsFl
ynn
and
Man
dell
Wes
t Edu
catio
nal P
ublis
hing
TW
hat's
on
the
Inte
rnet
Gag
non
©19
95, 3
rd e
d.Pe
achp
it Pr
ess
TT
elec
omm
unic
atio
ns a
nd th
e In
tern
etL
evy
©19
97So
uth-
Wes
tern
Pub
lishi
ng
TC
omm
unic
atin
g in
Bus
ines
s an
d In
dust
ryC
omst
ock
©19
90So
uth-
Wes
tern
Pub
lishi
ng
TIn
tern
et G
uide
for
Bus
ines
sH
all a
nd A
llen
©19
97So
uth-
Wes
tern
Pub
lishi
ng
TU
sing
Com
pute
rs: A
Gat
eway
to I
nfor
mat
ion
Wor
ld W
ide
Web
Edi
tion
Shel
ly, C
ashm
an, a
nd W
aggo
ner
©19
96So
uth-
Wes
tern
Pub
lishi
ng
VL
earn
ing
To
Solv
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oble
ms
0199
6M
erid
ian
Edu
catio
n C
orpo
ratio
n
LA
PIn
form
atio
n M
anag
emen
t©
1996
Car
eer
Path
s/M
arkE
D
56
26
57
Com
pete
ncy
5.9:
Mai
ntai
n em
ploy
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Titl
eA
utho
rD
ate
Publ
ishe
r(K
ey o
n Pa
ge 3
7)
TT
oday
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lect
roni
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uehl
ing
and
Wea
ver
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92E
MC
Par
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m
T/s
wD
atab
ase
App
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: Job
-Bas
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asks
Lar
son
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Nor
dens
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©19
93E
MC
Par
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m
TT
he O
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roce
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s an
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liver
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asew
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Whi
te01
993
Sout
h-W
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duca
tiona
l
TB
usin
ess
Prin
cipl
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anag
emen
tE
vera
rd a
nd B
urro
w©
1996
Sout
h-W
este
rn E
duca
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TE
lect
roni
c O
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e Sy
stem
sV
an H
uss
and
Dag
gett
©19
92So
uth-
Wes
tern
Edu
catio
nal
Mod
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Prog
ram
for
Acq
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Uni
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d.C
onov
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ompa
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VE
mpl
oyer
/Em
ploy
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s A
nd R
espo
nsib
ilitie
s©
1995
Mer
idia
n E
duca
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Cor
pora
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VPr
omot
abili
ty
Mic
roso
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indo
ws
95
©19
94
0199
6
Mer
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Jone
s D
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l Cen
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©19
95M
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ian
Edu
catio
n C
orpo
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n
SW/t
Dat
abas
e A
pplic
atio
ns: J
ob-B
ased
Tas
ksL
arso
n an
d N
orde
nsta
m©
1993
EM
C P
arad
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SWO
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ofic
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PAC
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iddl
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s, I
nc.
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Mat
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Mul
ti-M
edia
Ser
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ES9
89M
aint
aini
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egul
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EB
SCO
Cur
ricu
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eria
ls
Div
isio
n of
EB
SCO
Ind
ustr
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Inc
LA
PIn
form
atio
n M
anag
emen
t©
1996
Car
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Path
s/M
arkE
D
58ST
Pt(
AV
AIL
AB
LE
27
59
60
Com
pete
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5.10
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ate
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r(K
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T/s
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atab
ase
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: Job
-Bas
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asks
Lar
son
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Nor
dens
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©19
93E
MC
Par
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m
TT
he O
ffic
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roce
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s an
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liver
io, P
asew
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Whi
te01
993
Sout
h-W
este
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duca
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TT
oday
's E
lect
roni
c O
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uehl
ing
and
Wea
ver
©19
92E
MC
Par
adig
m
TB
usin
ess
Prin
cipl
es a
nd M
anag
emen
tE
vera
rd a
nd B
urro
w©
1996
Sout
h-W
este
rn E
duca
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l
TE
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roni
c O
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stem
sV
an H
uss
and
Dag
gett
©19
92So
uth-
Wes
tern
Edu
catio
nal
T/s
wIn
form
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oces
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li, K
ostn
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ndSt
odda
rd01
993
Gle
ncoe
Pub
lishi
ng
LA
PIn
form
atio
n M
anag
emen
t©
1996
Car
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Path
s/M
arkE
D
Com
pete
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5.11
: Mai
ntai
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fice
sup
plie
sT
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Titl
eA
utho
rD
ate
Publ
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r(K
ey o
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7)
T/s
wD
atab
ase
App
licat
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: Job
-Bas
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asks
Lar
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Nor
dens
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©19
93E
MC
Par
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m
TT
he O
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liver
io, P
asew
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993
Sout
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este
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duca
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TT
oday
's E
lect
roni
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ffic
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uehl
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and
Wea
ver
©19
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MC
Par
adig
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TB
usin
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Prin
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anag
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vera
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Sout
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stem
sV
an H
uss
and
Dag
gett
©19
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uth-
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tern
Edu
catio
nal
TO
rgan
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our
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kspa
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1992
Car
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Path
s/M
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D
VM
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soft
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CE
L 5
.0©
1996
Jone
s D
igita
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tury
Inc
.
VM
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Win
dow
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©19
96Jo
nes
Dig
ital C
entu
ry I
nc.
LA
PIn
vent
ory
Con
trol
Sys
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s©
1992
Car
eer
Path
s/M
arkE
D
28
61
Com
pete
ncy
5.12
: Mai
ntai
n of
fice
equ
ipm
ent a
nd s
oftw
are
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
T/s
wD
atab
ase
App
licat
ions
: Job
-Bas
ed T
asks
Lar
son
and
Nor
dens
tam
©19
93E
MC
Par
adig
m
TT
he O
ffic
e: P
roce
dure
s an
d T
echn
olog
yO
liver
io, P
asew
ark
and
Whi
te©
1993
Sout
h, W
este
rn E
duca
tiona
l
TT
oday
's E
lect
roni
c O
ffic
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uehl
ing
and
Wea
ver
©19
92E
MC
Par
adig
m
TB
usin
ess
Prin
cipl
es a
nd M
anag
emen
tE
vera
rd a
nd B
urro
w©
1996
Sout
h-W
este
rn E
duca
tiona
l
TE
lect
roni
c O
ffic
e Sy
stem
sV
an H
uss
and
Dag
gett
©19
92So
uth-
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tern
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catio
nal
TE
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ompu
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©19
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uth-
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T/w
b/sw
101
Dat
abas
e E
xerc
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Stew
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cMin
nis
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Lel
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©19
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lenc
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cGra
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ill
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form
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lenc
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ill
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ork
Mat
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ti-M
edia
Ser
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ES9
83D
irec
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ollo
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BSC
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urri
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ater
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Div
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EB
SCO
Ind
ustr
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Inc
SWO
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PAC
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0199
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iddl
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ssoc
iate
s, I
nc.
62ST
CO
PY A
VA
ILA
BL
E
29
63
Com
pete
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5.13
: Im
prov
e qu
ality
and
pro
duct
ivity
in o
ffic
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Titl
eA
utho
rD
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ge 3
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T/s
w/v
Wor
k M
atur
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ulti-
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s E
S988
Solv
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Prob
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ld
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ricu
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ls
Div
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SCO
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ustr
ies
Inc
TY
our
Atti
tude
Cou
nts
Frue
hlin
g an
d O
ldha
m©
1990
EM
C P
arad
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T/w
bPe
rson
al T
ime
Man
agem
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©19
94C
aree
r Pa
ths/
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kED
TE
ffec
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Inte
rper
sona
l Rel
atio
nshi
ps©
1994
Car
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D
TPs
ycho
logy
: Rea
lizin
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uman
Pot
entia
lD
awis
and
Fru
ehlin
g©
1996
, 8th
ed.
EM
C P
arad
igm
TW
orki
ng S
mar
tSc
hulm
an a
nd K
owal
do©
1995
Sout
h-W
este
rn P
ublis
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TO
ffic
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oced
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Tec
hnol
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Oliv
erio
, Pas
ewar
k, a
nd W
hite
©19
93, 2
nd e
d.So
uth-
Wes
tern
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lishi
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VC
ondu
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erid
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catio
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orpo
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Act
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Mer
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duca
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Cor
pora
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VH
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o B
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Succ
ess
at W
ork
©19
95C
aree
r Pa
ths/
Mar
kED
SW/t/
vW
ork
Mat
urity
Mul
ti-M
edia
Ser
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ES9
89M
aint
aini
ng R
egul
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ttend
ance
EB
SCO
Cur
ricu
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Mat
eria
ls
Div
isio
n of
EB
SCO
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ustr
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Inc
LA
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orki
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hips
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Car
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:198
6C
aree
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ths/
Mar
kED
LA
PIn
tere
st a
nd E
nthu
sias
m©
1995
Car
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Path
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D
LA
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:198
8/IN
:199
5C
aree
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ths/
Mar
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LA
PT
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Man
agem
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90C
aree
r Pa
ths/
Mar
kED
64T
PY A
VA
ILA
BL
E
30
65
Com
pete
ncy
5.14
: Mai
ntai
n sa
fe w
orki
ng e
nvir
onm
ent
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
TA
Man
ager
's G
uide
to O
SHA
Tom
pkin
s©
1993
Cri
sp P
ublic
atio
ns, I
nc.
TSe
curi
ty P
roce
dure
s fo
r E
mpl
oyer
s an
d
Em
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ees
MA
VC
C©
1993
Mid
-Am
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ocat
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l Cur
ricu
lum
Con
sort
ium
, Inc
.T
Com
mun
icat
ion
Tha
t Wor
ks!
Will
iam
s an
d E
ggla
nd©
1992
Sout
h-W
este
rn P
ublis
hing
VSa
fety
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Hea
lth: A
void
ing
Slip
s, T
rips
, and
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©19
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hool
craf
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lishi
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VSa
fety
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Hea
lth: O
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fety
©19
91Sc
hool
craf
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lishi
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VSa
fety
and
Hea
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ffic
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rgon
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s©
1991
Scho
olcr
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VSa
fety
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Hea
lth: B
asic
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st A
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1991
Scho
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VSa
fety
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lth: F
ire
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fety
©19
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hool
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hool
craf
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VSa
fety
and
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lth: V
ideo
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play
Ter
min
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afet
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1991
Scho
olcr
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ublis
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LA
PSe
curi
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reca
utio
ns©
1995
Car
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Path
s/M
arkE
D
LA
PFo
llow
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Safe
ty P
reca
utio
ns©
1993
Car
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Path
s/M
arkE
D
LA
PH
andl
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Acc
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ts©
1994
Car
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Path
s/M
arkE
D
86B
EST
PY M
AIL
AB
LE
31
67
4:
Com
pete
ncy
5.15
: Ass
ist i
n pr
ovid
ing
a pr
oduc
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offi
ce e
nvir
onm
ent
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
TC
omm
unic
atin
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r R
esul
tsFr
uehl
ing
and
LaC
ombe
©19
96E
MC
Par
adig
mT
You
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ttitu
de C
ount
sFr
uehl
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and
Old
ham
©19
90E
MC
Par
adig
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Wor
king
: Tod
ay a
nd T
omor
row
Tho
mps
on a
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ampb
ell
©19
91E
MC
Par
adig
mT
Fund
amen
tals
of
Hum
an R
elat
ions
Wra
y, L
uft,
and
Hig
hlan
d©
1996
Sout
h-W
este
rn P
ublis
hing
V/t/
swW
ork
Mat
urity
Mul
ti-M
edia
Ser
ies
ES9
88So
lvin
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oble
ms
in th
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b W
orld
EB
SCO
Cur
ricu
lum
Mat
eria
ls
Div
isio
n of
EB
SCO
Ind
ustr
ies
Inc
V10
Bas
ics
Of
Bus
ines
s E
tique
tte©
1993
Mer
idia
n E
duca
tion
Cor
pora
tion
V/t/
swW
ork
Mat
urity
Mul
ti-M
edia
Ser
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ES9
62E
xpec
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urri
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ater
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VT
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orkp
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96C
aree
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ths/
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vW
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Mat
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ti-M
edia
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88So
lvin
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orld
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Inc
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vW
ork
Mat
urity
Mul
ti-M
edia
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ES9
55M
otiv
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urri
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ater
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n of
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LA
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996/
IN:1
991
Car
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ark/
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68
32
69
Uni
t 6:
Prof
essi
onal
ism
Com
pete
ncy
6.1:
Dem
onst
rate
off
ice
ethi
csT
ype
Titl
eA
utho
rD
ate
Publ
ishe
r(K
ey o
n Pa
ge 3
7)
TE
thic
s in
Bus
ines
s©
1989
Car
eer
Path
s/M
arkE
D
TPe
rson
ality
Dev
elop
men
t for
Wor
kM
aste
rs a
nd W
alla
ce©
1996
Sout
h-W
este
rn P
ublis
hing
VE
mpl
oyer
/Em
ploy
ee R
ight
s A
nd R
espo
nsib
ilitie
s©
1995
Mer
idia
n E
duca
tion
Cor
pora
tion
VA
+ in
The
Wor
kpla
ce: D
evel
opin
g Po
sitiv
eB
ehav
ior
©19
95M
erid
ian
Edu
catio
n C
orpo
ratio
n
VB
usin
ess
Eth
ics
©19
94M
erid
ian
Edu
catio
n C
orpo
ratio
n
VL
eade
rshi
p A
ssig
nmen
t©
1995
Mer
idia
n E
duca
tion
Cor
pora
tion
VIn
tegr
ity01
994
Pow
er S
urge
Med
ia I
nter
natio
nal
V10
Bas
ics
Of
Bus
ines
s E
tique
tte©
1993
Mer
idia
n E
duca
tion
Cor
pora
tion
VR
espo
nsib
ilty
©19
97Po
wer
Sur
ge M
edia
Int
erna
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SW/t/
vW
ork
Mat
urity
Mul
ti-M
edia
Ser
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ES9
54Pe
rson
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BSC
O C
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ater
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Div
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n of
EB
SCO
Ind
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Inc
LA
PH
ones
ty a
nd I
nteg
rity
©19
97C
aree
r Pa
ths/
Mar
kED
ST70
140
PY A
VM
33
BL
E71
Com
pete
ncy
6.2:
Dem
onst
rate
beh
avio
rs a
ppro
pria
te to
bus
ines
s or
indu
stry
Typ
eT
itle
Aut
hor
Dat
ePu
blis
her
(Key
on
Page
37)
T/w
bPe
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ality
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