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“This award means our various initiatives have paid off,” Mr. Mohamed conveyed. “Consistent training of staff and students from Hotel colleges around the country are among the initiatives that have seen Kigali Serena build reputable service quality in less than a decade of operation in Rwanda,” Charles Muia Country Manager of Serena Hotels in Rwanda mentioned. Such trainings include the reputable Lobster Ink training that the hotel initiated with the support from the Agha Khan Foundation.

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COVER PAGE SERENA cements its position as Rwanda’s leading hotel brand

7 EDITORIAL More untapped opportunities exist in Rwanda’s hospitality subsector

10 SERENA cements its position as Rwanda’s leading hotel brand

12 KIVU SERENA HOTEL Where exclusive serenity merges a natural touch of perfect services

14 kountable continues to serve quick financing needs of businesses in Rwanda

16 BRITISH COUNCIL Building English proficiency, polishing soft skills

18 HOTPOINT RWANDA expands, opens another showroom

20 PRESIDENTIAL MONTH

22 RWANDA STOCK EXCHANGE. Oversubscribed Crystal Telecom IPO reaffirms capital availability and trusted economy

24 AIRTEL RWANDA staff contribute Rwf40m to Agaciro Development Fund

26 MATELAS DODOMA Supporting children to learn Dodoma Mattresses welcomes learners of Brookstead Christian Academy in study trip

28 ENGEN RWANDA Commemorates with Genocide survivors in Kamonyi District

32 MININFRA Energy Sector towards equitable access to energy for economic growth

36 RWANDA FOAM pays tribute to employees killed in genocide

40 TIGO RWANDA New leadership within Tigo Rwanda

42 STAR TIMES Strengthening unity as a building block for development

46 KIGALI VIEW HOTEL Providing an enriched experience all the way

52 RAK CERAMICS Opens in Rwanda providing Global Quality Products

PRESIDENTIAL MONTH20

MININFRA32

MATELAS DODOMA26

HOTPOINT RWANDA18ENGEN RWANDA28

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PUBLISHER’S WORD

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Care is taken to ensure accuracy, Hope Magazine assume no liability for error or omissions in this publication. All Advertisements are taken in good faith, opinions and views contained herein are not necessarily those of the Publisher. All copyrights and trademarks are recognized. No part of this publication or any part of the contents thereof may be reproduced, stored in retrieval system or transmitted in any form without written permission by Hope Magazine. An exemption is hereby granted for extracts with the purpose of fair review. © 2013

TEAM

Abraham RumanziAlbert Ndata

Armand MugangaBenigne Mugwaneza

Daniel ReberoGahima VitalGeorge KalisaJoseph Manzi

Lawrence Latim W.Matthew RwahigiShema Leonard

DESIGN & LAYOUTDani K.

PUBLISHED BYHope Magazine Ltd,

ADVERTISING & GENERAL INQUIRIES

P.O. Box 6176 Kigali-Rwanda+250 788 524189 /+250 788 404138

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COPYRIGHT 2013

reserved by Hope Magazine Hope Magazine a monthly Magazine is published by

Hope Magazine Limited. All rights reserved. The opinions

expressed in the magazine are not necessarily those of the

editors and publishers of Hope Magazine.

liberation, there are still numerous untapped opportunities, and many others which have not been satisfactorily exploited. Brought to the attention of biggest player in the country’s hospitality subsector, Serena Hotels, whose one establishment Kigali Serena was recently crowned Rwanda’s Leading Hotel brand by the World Travel Awards for the fourth consecutive time, they consent to the argument that the unexploited opportunities are indeed massive.

One such opportunity, which on Serena’s part is next on agenda of the group’s investments in Rwanda, is an eco lodge in Rwanda’s Northwestern area which is home to the famous mountain gorillas; a hospitality establishment set right in the middle of nature. Serena already has two establishments in Rwanda, Kigali and Kivu Serena Hotels but the numerous investment opportunities that exist in the sector are still huge and attractive to lure the brand into injecting more money into the Rwandan economy. This may rush some people into thinking the opportunities are only in upper class investments but far from it.

I have been trying to find an open ice cream shop in Kigali selling fresh unpacked ice cream in vain. If such a place exists, it is one or two at most and unknown. The question that remains unanswered is whether investors in the hospitality industry think the market is already saturated and decide to copy paste already existing establishments. Far from the assumption, there are still more investment opportunities to exploit.

R ecently speaking to one of the big players in the subsector, I asked if he knows how many hospitality establ ishments are in Rwanda’s

Kigali. He told me he could have mentioned all hotels in Rwanda off head 17 years ago but not today. “I cannot even count those in Kigali”. This response got me exploring to find out whether the answer signifies a saturation of the market for I was inclined to think that despite that the experienced hotelier was overwhelmed by the recent upsurge in hotel numbers, there was still a little more to do.

Findings from a quick review on what has been happening in the subsector affirm there has been huge increase in the number of facilities and the quality of services provided. However, the picture acquired of the hospitality subsector also indicates that 21 years after

We appreciate your feedback. Please keep sending more on info@hope-mag.com or visit www.hope-mag.

com, to post your comment on any published story. We shall pick it and respond to you asap!

Matthew Rwahigi

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Serena’s investment in staff training commendable“This award means our various initiatives have paid off,” Mr. Mohamed conveyed. “Consistent training of staff and students from Hotel colleges around the country are among the initiatives that have seen Kigali Serena build reputable service quality in less than a decade of operation in Rwanda,” Charles Muia Country Manager of Serena Hotels in Rwanda mentioned. Such trainings include the reputable Lobster Ink training that the hotel initiated with the support from the Agha Khan Foundation. Through this program, selected practitioners from Serena and other hospitality establishments undergo a vigorous hands-on training using audiovisual materials developed to showcase global best practices in hotel services.

In the past two years, more than 350 employees from both Serena establishments in Rwanda and beyond have benefited from the trainings. But beyond just the training time, the Lobster Ink modules offer something more; something to reference one’s service quality onto. Learners are given the opportunity to visit the materials any time to refresh their knowledge on how best to do certain things. Other factors to which the success is attributed to included hard work, safe products, transparency, attractive remunerations and care for the staff with Mohamed emphasizing that these were and will always be necessary benchmarks for achievement such as the recognitions received at the WTA. “The most important factor in our progress are the staff of SERENA; the beautiful buildings, great operations

K igali Serena proclaimed Rwanda’s Leading hotel by World Travel Awards for the fourth time Kigali Serena Hotel was recently awarded the Leading Hotel in Rwanda Award at the World Travel Awards hosted in the Seychelles Island presented to

the hotel’s management in a colorful event on June 20th. Kigali Serena Hotel was however just one of the Serena Hotels that were decorated with recognitions in different award categories with Kampala Serena Hotel and Nairobi Serena Hotel given a similar award as Leading Hotels in Uganda and Kenya respectively.

Also, the Kenya based Nairobi Serena Hotel scooped Africa’s Leading Green Hotel Award. Uganda’s Leading Hotel Suite Award was also among those that were bagged by the Serena brand with Presidential Suite @ Lake Victoria Serena Resort & Spa winning the accolade.Serena’s recognition was at an event of the 22nd World Travel Awards Africa and Indian Ocean Gala Ceremony which had brought together brands in the tourism industry from more than 20 countries.

Briefing the media in Kigali after collecting the awards, Serena Hotels Group Managing Director Mahmud Jan Mohamed attributed the brand’s achievements in the highly coveted awards as fruits of the hard work the Serena team has invested in offering high quality services. “Among others, the milestone is attributable to the highly hospitable and caring staff of the Kigali branch and the Serena brand in general,” adding that beautiful buildings without a friendly and caring staff would mean nothing in themselves in terms of fast-tracking the hotel’s mission and vision.

Kigali SERENA staff: Charles Muia (C), Mahmud Jan Mohamed(L) and immediate left of Muia, Denise Omany celebrating the world Travel Awards.

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would not help us achieve this milestone if we do not have well trained and motivated staff,” Mohamed confided adding that their investment in staff capacity building initiatives will continue going forward.

Meaning of World Travel Awards to SerenaThe World Travel Awards, established in 1993 to acknowledge, reward and celebrate excellence across all sectors of the tourism industry, are currently recognised globally as the ultimate hallmark of quality, with winners setting the benchmark to which all others aspire. Each year WTA covers the globe with a series of regional gala ceremonies staged to recognise and celebrate individual and collective successes within each key geographical region; Serena Hotels was recognized under the Africa and Indian Ocean region.

Explaining what the awards mean for Serena Hotels and particularly the Rwandan operation, Muia noted that now the standard has been set and guests and the public can confidently trust the quality of the services and products offered. “Being recognized with a World Travel Award means that you are certified and trusted as a provider of high quality services and products. Now that the standard is set, we are focused to maintain it, and do even better.” Kigali Serena Hotel has been awarded Rwanda’s Leading Hotel for four consecutive years.

Serena eyes to expand in RwandaWith two hotel establishments in Rwanda, Kigali and Lake Kivu Serena Hotels, Mohamed disclosed that the regional giant in the hospitality service sub-sector is already looking to expand in the country. Among others, Serena is targeting to establish a classic eco hotel in the Kinigi area which is home to some of the world’s few surviving mountain gorillas. The process is already in advanced stages.

Besides new establishments however, the Serena MD shared that the hotel also targets to increase recreation and hospitality facilities at both Kigali and Lake Kivu Serena Hotels “SERENA HOTEL will also harness the investment opportunity associated to Lake Kivu and the spectacular natural sceneries at its shores and natural endowments in western Rwanda as well as utilize the business opportunities accruing from international trade with Rwanda’s neighbors,” Mohamed shared.

Already, water games at the Lake Kivu establishment have been diversified to boost recreation facilities while plans to upgrade rooms and particularly add a VIP floor at the Kigali establishments are already in implementation process. Currently, Kigali Serena Hotel has 148 rooms while the Kivu Serena Hotel counts 68 rooms with an average annual occupancy rate of 75%.

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T he lake is rather calm, with a l i g ht b re e z e occ a s i o n a l ly blowing and touching the skin with a chilly tickling stroke as

though to remind one they are still on earth and not in dreamland. But except for the occasional coldness which also is buffered with equally buoyant warmth of the sun to strike a perfect balance hardly attainable in nature, the rest is quite; tranquil that one may be misguided to think they are on a lone island.

Before the thought could be permitted any further however, I catch a sight of a mixed group of guests evidently young adults (black and white people) heading for the beach and in a split second, they all disappear into the water consecutively as though on an order in a competition. The rest of what they indulge in is far from where I am seated to hear but one clear thing is, they are having a moment off lifetime memory; one occasionally pulls out of the calm lake and dives into the sand, another joins and they each begin to pile sand grains on one another while those in the water show off their swimming skills and splash water at each other.

The ones in the sand head back for the water laughing loudly, all this continues to happen in no particular order. But it is not just foreign guests; there are Rwandans that I spot across the beach’s span a rather rare sighting in such hospitality facilities. Some are having a cold beer or biting into stuffed fish or a young couple

is walking hands intertwined in new love. It is a destination for all. Serena Kivu Hotel has become is a popular narrative now among locals and foreign tourists. Catching up with the Hotel’s Deputy Manager Emmanuel Ndahiro, he shares what he thinks has turned the facility into a people’s darling. “First we are a community hotel; we do not operate alongside communities in which we operate, we instead work with them. Th is has attracted more people to Serena Kivu and made them fond of the place.” Speaking in point, there are two tents looking defiantly

at me from a distance which Ndahiro points to and tells me that in a few hours, Serena will in partnership with the surrounding communities commemorate the lives of Rwandans killed during the 1994 Genocide against the Tutsi. “The day before today, we supported the construction of a house for a senior citizen.” I am however unable to stay long enough to be part of the gathering for commemoration, but evidently, the hospitality establishment is part of the community and as Ndahiro explains, this has paid off in terms of the good working relationship they enjoy with residents

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of Gisenyi, current day Rubavu district. Looking past the good community relations that Serena Kivu enjoys, I implore concerning the quality of services and what distinguishes the facility. “Being a four stars hotel with the Serena quality of services, the natural blessing that comes with the lake adds so much glamour to the services we offer.” Through harnessing the opportunities provided by the lake, Serena has introduced a wide range of water sports unprecedented in Rwanda and these explain the attractiveness of the facility.

For instance, Ndahiro explains that water skating, water bikes, and boat riding have all been introduced and are adding a lot more to the ambiance that guests of the hotel enjoy. Accompanying the favorable natural environment that allows guests to have a memorable stay at Serena Kivu, the quality of services offered is indisputably high. Comments gathered from various guests repeatedly describe the service as friendly, caring and professional.One guest says, “The staff here are well trained and know what they are doing. Whatever you ask them, they will give you satisfying responses, and in most cases, everything one asks gets it on time.”

The futureContinuously becoming a darling for many, Serena Kivu Hotel is now challenged with one main thing; increasing its capacity to be able to host more people at a time. Currently, the facility has 66 rooms which include 9 junior suits, 24 twin rooms and 32 single rooms known as superiors. This according to Ndahiro often constraints the facility when there are so many bookings especially during peak tourism periods in the country. Serena Kivu Hotel provides the perfect spot for any tourist willing to connect to various touristic sites including mountain gorilla tracking and visiting hot springs located in Rwanda’s Western and Northern Provinces.

Towards improving the hotel and increasing its capacity, Charles Muia Serena Hotels Country Manager in Rwanda says the group is in the process of refurbishing Serena Kivu extending its facilit ies. “We have many plans for Serena Kivu including increasing its guests holding capacity and further developing more water activities to make use of the opportunities presented by the lake.”

As I pack my equipment to leave the facility, I cannot help but wonder how such a perfect balance of serenity and high quality service delivery was attained, not to mention the quality of a wide array of dishes served by the

hotel.

I vow to return.

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Ian Goudy, Executive VP of Operations at kountable, speaking with entre[preneur Venantie Mukarivuze of Biopharmacia

A ccording to Management of the firm in Rwanda, more applications are flowing in every day as new entrepreneurs discover kountable’s

services, and SMEs already using the unique quick platform of business financing in the country bring new projects they look to finance.

On average, entrepreneurs who are working with kountable are making 30% prof it margins on the projects they implement together—a healthy margin that allows for investment in growth, new h i res, among other business improvements and advancements. Entrepreneurs who have benefited from kountable’s financing come

from many industries including, construction, ICT, med ica l suppl ies and equ ipment , manufacturing among others. More than financing however, kountable’s approach involves helping SMEs develop their reporting and project management capabilities. In this regard, five entrepreneurs were in the past month helped to save an additional 10-15% in freight costs by utilizing kountable’s networks to get better sh ipping rates or del iver products faster, allowing the businesses to complete projects more quickly.

Ian Goudy, Executive VP of Operations at kountable, emphasizes, “Time is money” to every entrepreneur his team works with. Everything an entrepreneur can do to get

a project done more quickly keeps more profit in their hands. Currently, it is taking Goudy’s team 5-12 days to review new projects submitted through the company’s website (kountable.com) or mobile application (available through the Google Play Store) and provide the first response with feedback on whether the deal fits kountable’s model.

Entrepreneurs who wish to seek financing are invited to submit new projects with these time frames in mind. The process is simple and takes only a few minutes after initial signup through either portal. For more information on how to work with kountable, see www.kountable.com or email the team on fundme@kountable.com.

kountable SPECIAL FEATURE

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to develop telephone and negotiation skills. “We have, for example, trained staff from parliament, NGOs—such as Peace Corps Rwanda, Office of the Prime Min ister, students and others from private corporate entities such as Inyange Industries,” explains Corinne Leukes, a teacher with the British Council ELT.

Corinne explains that a communicative task-based approach is used to enable efficient delivery and efficient learning, w he re t r a i ne e s a re e nco u r a ge d t o practice the language through role plays, presentations and case studies, moving away from theoret ica l to pract ica l teaching and learning, building confidence, practice and ability to perform in the process. Class sizes do not go beyond 20, while the duration of trainings varies with group needs that have been identified but generally ranging from a few days to two months.

T he British Council in Rwanda is involved in a number of activities that involve building capacity in English proficiency and soft skills

through the English Language Training (ELT) services. The ELT beneficiaries are drawn from ministries, the corporate world, government agencies, civil society organisations and other adults from the beginner to advanced levels.

The British Council has been working with the National Capacity Building Secretariat ( N C B S ) s i n c e 2 0 0 8 , e m p ow e r i n g employees to perform better in the wider East African Community. Trainees are introduced to both English speaking and writ ing skills, where the former involves presentations, handling and active participation in meetings, while the latter builds trainees’ capacity in drafting proposals, reports, e-mails and other forms of business correspondence. The two, at a higher level, are combined

There has been a gradual shift in Rwanda from Francophone and Francophone culture towards English conventions of using the language and other structures. Because English is very linear, focused and efficient, it has been possible to impart skills and develop abilities of the trainees to adopt the conventions of the English language.

Feedback from students has been very positive. “We give students the tools to be able to perform with what they have. Improv ing your language prof ic iency requires time and motivation investment as well as being exposed to the language itself to some extent,” Corinne explains. Participation, expression, l istening and writ ing are encouraged throughout the training.

The trainees are asked to identify what they want to learn, their submissions noted, and using the British Council’s extensive experience in Rwanda, “ we add in what else they might need to enhance their abilities and level of proficiency. We listen to the trainees on where they want to go next and encourage them to self-reflect. We participate in shared feedback at the end of a course, and reflect on achievements and areas for improvement.”

The major challenges l ie w i th a need to develop a deeper and more robust u n d e r s t a n d i n g o f E n g l i s h l a n g u a g e conventions which has been addressed by reorienting the learners into appreciating the language differently from new perspectives, including a general mental shift and wider contexts. Shifting from one language to another at times creates culture clash and interferes with the cognitive processing ability.

There has been improvement in the levels of proficiency but, still, there is need for more to support the beneficiaries beyond the corporate language training and polish their soft skills to even greater heights.

Phillip Body conducts training.

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Take advantage of our discounted group training package by contacting the British Council Corporate Training Team:

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SPECIAL FEATUREHOTPOINT

offers customers unheard warranty policies ranging from one to ten years. “We offer a two year warranty on LG products which you cannot find anywhere else and one year on all Hotpoint products. Some components of products however have warranty policies that go up to ten years.”

With an enticing warranty offering, Skariah shared that there is no reason for customers to have headaches over faulty products and that even after the warranty expires; the company continues to offer high quality technical assistance. “Our aim is to offer electronic appliances solution under one H otpoint Rwanda is fast becoming

a market leader in the supply of electronic appliances for all domestic uses. The good news that

comes with the Remera outlet is that the residents in the area and within the vicinity have offers of attractive discounts ranging from 10 per cent to 20 per cent.

To ensure the new store meets the needs of customers, staff have been recruited from the vicinity so as to ease customer familiarisation with the showroom. Also, the company boasts of a big technical support team who have been trained to offer repair and maintenance services, accessible all 24 hours every day. Therefore as the exclusive distributor of LG’s wide range of electronic appliances in addit ion to Hotpoint, the company’s own brand, Hotpoint-Rwanda

roof, a place where one can access every electronic product of their choice and all maintenance and reparation services.” In addition to supply of home appliances,

Hotpoint has introduced the air conditioning section with the best air conditioners and a well trained team to assist in installation and maintenance. The Hotpoint Rwanda Manager also unveiled an ambitious plan in place to rollout services in the country soon, adding that the hunt for potential partners and investors is also underway. Among others Rubavu and Musanze towns are next on the company’s expansion plan. Currently, Hotpoint has showrooms at Kisimenti and Payaje in Kigali.

At the forefront of innovationIn the past, Hotpoint has been at the forefront of innovation in the home appliances supply chain in Rwanda with one such breakthrough innovation being the company’s battery powered TV set. In areas where electricity from the national grid is unreliable or places that have not been connected yet, Hotpoint’s battery powered TV allows 12 hours of watching non-stop, in a way fast tracking access to televised information.

Skariah further noted that for corporate staff and regular customers, they can negotiate installment purchase terms making purchase of high quality home electric appliances even more affordable.

“

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Inside the new Hotpoint showroom in Kigali

The new Hotpoint showroom in Gisementi

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1. President Kagame Commissioned 528 RDF cadet officers at the Rwanda Military Academy on 26 June 2015

2. President Kagame received a delegation from the Carnegie Mellon University Team on 23 June 2015

3. President Kagame visited Karongi and met with residents on 19 June 2015

4. President Kagame met Cell Executive Secretaries in Gabiro on 12 June 2015

5. The outgoing African Development Bank President, Donald Kaberuka, bid farewell to President Kagame on 23 June 2015

6. As RPF Chairman, President Kagame chaired

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the RPF retreat on 14 June 2015

7. President Kagame received the UAE Minister of Foreign Affairs, His Highness Sheikh Abdulla bin Zayed al Nahyan on 9 June 2015

8. President Kagame received Jean-Philippe Prosper, IFC Vice President Global Client Services on 10 June 2015

9. President Kagame addressed the Rwanda Youth Forum in Texas on 23

May 2015

10.President Kagame addressed the International Conference on the Protection of Civilians on 28 May 2015

11. President Kagame attended the 10th Northern Corridor Integration Projects Summit in Kampala on 6 June 2015

12. President Kagame attended the screening of the ‘Uncondemned’ on 17 June 2015 at Serena Hotel

Jack Kayonga, the CEO of Crystal

Ventures.

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Customarily, money markets are strongly known for being sources of long term f inancing, implying that investors will only invest their money in destinations for which they have some level of trust in their continued stability in the medium and long term. Being long term investments, political and economic projections for a nation such as Rwanda are bound to reflect on the market.

Thus the vote of confidence this far thrown to the country by investors hastening to consume available tools is not anything but trust that the country is stable and will continue to be. But besides demonstrating trust in Rwanda’s political and economic future, the oversubscription of Crystal Telecom’s IPO as the f irst fully private

T he IPO according to reports on June 5th as its counters on Rwanda Stock Exchange’s primary market were closing was oversubscribed by 123

pct. An oversubscription in simpler terms means that investors have expressed an interest in buying more shares of a new security than are available which indicates high appetite for a given security on the capital market.

All securities that have been issued on the Rwandan bourse since its establishment in 2011 have always been oversubscribed.In the past, the issued securities on the Rwandan Bourse were either government held stake in institutions that was being sold off or Treasury bonds. In any case, the products had a government of Rwanda involvement.

Now with the oversubscript ion of the Crystal Telecom IPO, it has become crystal clear that the appetite is generally for all capital market products issued by Rwandan institutions. One of the two things that this continued appetite indicates is that the political and socioeconomic growth experienced by the country in the past two decades and the macroeconomic stability that Rwanda enjoys accruing from prudent policies and unwavering commitment to building a resilient economy are paying off in the capital market too.

With the high appetite showcased so far, it sends a clear message of not only a trust that local and foreign investors have in the institutions in which the investments are made but also for the entire Rwandan economy whose stability is trusted to hold and yield returns.

issuance on the market ind icates that Rwanda’s capital market has investors available and ready to provide financing. All that remains is increasing products on the local bourse. As a young economy but one with ambitious development goals, the Rwandan capital market ought to be seen by most Small and Medium Enterprises as the salvation that comes to take traditionally small companies to new heights by providing cost friendly access to long term finance.

S ince Crystal Telecom a ful ly pr ivate entity managed to mobil ise capital for through issuing shares on the Rwanda Stock Exchange, then it is no secret that any Rwandan company ready and willing to build a genuine local brand can benefit from the opportunity for long term financing presented by the capital market.

MONEY MARKETS

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RWANDA STOCK EXCHANGE SPECIAL FEATURE

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SPECIAL FEATURE

Airtel staff pose for a picture during the handover

T he fund was established by the Rwandan government in 2013 to mobilise contributions from citizens and friends of Rwanda

into a national basket that would be used to invest in priority sectors of the

country’s economy without waiting on aid funds. In so doing, Rwanda would fast t rack i ts ascens ion into the envisioned middle income status by the year 2020 and significantly reduce dependence on foreign aid.

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Mr. Bhullar, Airtel Managing Director hands over the cheque to Mr. Vianney Kagabo C.E.O of Agaciro Development Fund on behalf of Airtel Staff

We trust that the money will be well invested to in sustainable projects to elevate the Rwandan economy and development on general.”

Mr. Vianney Kagabo, Chief Executive Off icer of Agaciro Development Fund welcomed the contr ibut ion a nd t h a n ke d A i r t e l st a ff w h i le reassuring them that the money would be invested in areas which will ensure it plays a significant role in the development of Rwanda.He said, “We will secure high and long-term real return of the funds. We recently invested Rwf18 billion in short-term

bank deposits, Rwf3 billion in the Rwf15 billion Treasury bond issued by government in September, while about Rwf3 billion will be invested in the upcoming government Treasury bond slated for issuance this month.”

“We want this money to grow so we can have a fund that can offer assurance for achieving a prosperous future for Rwanda’s generations c o m e, ” K a g a b o a d d e d . M o n e y contributed to Agaciro Development Fund is set to be invested in selected high return and impact community projects by the government.

The contribution by Airtel staff comes to strengthen and complement a series of other efforts geared towards contributing to the development of Rwanda and attaining prosperity for present and future generations.

P r e s e n t i n g t h e c o n t r i b u t i o n t o t h e A g a c i ro De ve lo p m e n t Fu n d Management, Airtel Rwanda Managing Director, Mr. Teddy Bhullar thanked Airtel staff for the enthusiasm shown while contributing to the fund. He said, “We thank our staff for this patriotic gesture and for continuing to display a genuine commitment towards the development of the country throughout this contribution and other national development activities that we have been participating in as a company.

About Bharti Airtel X Bharti Airtel Limited is a leading global telecommunications company with operations

in 20 countries across Asia and Africa including Rwanda.

X With its headquarters in New Delhi-India, Bharti Airtel is the third largest service provider globally in terms of subscribers.

X In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers.

X In the rest of the territories in which it operates including in Rwanda, Airtel offers 2G, 3G and 4G wireless services and mobile commerce.

X The company had over 326 million customers across its operations as at end of April 2015.

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and what is used to make them,” Uwizeye narrated. The excursion as Brookstead staff explained is organized to respond to the high curiosity exhibited by young children. “It is a blessing that we were able to get approval from Dodoma so they [children] could visit because this adds a lot to their knowledge and thus appreciation of the various societal functions that play roles in making living better.”

For Viva Products, hosting the youngsters was a moment of fact finding on what the company stands for and how it impacts the community. “Having children visit our

V iva Products Ltd produces the Dodoma Mattress brand of products and the study trip by children from Brookstead Academy was made to

the mattress production site located in the Kigali Special Economic Zone in Rwanda’s capital city. The study trip was part of the infant school’s program of engaging children in co-curricular activities that help them understand their environment and like in the Dodoma Mattresses’ case have an idea of how things they use in their day to day lives are produced.

According to Ms. Uwizeye Carine, Brookstead Academy’s Head teacher, the visit was a success and children learnt a lot through the opportunity Viva Products offered the school. “The visit was meant to enable children discover what takes place in a manufacturing factory and acquire knowledge on how some of the commodities they use at home such as mattresses are manufactured. During the visit, they [children] were amazed when the workers at Dodoma Mattress demonstrated the process through which mattresses are made

factory means a lot to the Dodoma Mattress brand and family. Most importantly, it means that we have been given an opportunity to contribute to the development of Rwanda’s children and thus have the obligation of building a lasting brand with high quality products that they can identify with throughout their lives.”

The Viva Products General Manager Mr. Atul Hajela made a commitment to continue engaging and supporting other activities geared towards supporting youngsters to develop and those that are aimed at transforming the lives of Rwandans in general. In the past several activities to support communities including offering mattresses to vulnerable people were implemented but Mr. Atul Hajela says a lot more is in pipeline.

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ENGEN RWANDA SPECIAL FEATURE

T he freebies were part of Engen R w a n d a ’ s g r e a t e r v i s i o n t o contribute to improving the welfare of Rwandans says Sarah Doukoure,

the petroleum product retailer’s Managing Director.

“We will do whatever we can to support the welfare of our fellow citizens – to assist when we identify overwhelming situations deserving humanitarian attention like this one,” Doukoure said. To 63 year old Vestine Kanzige of Mbari, Karengera village, Engen Rwanda’s visit was a demonstration of solidarity, standing with those that bad

history deprived fundamental human rights including the right to live a good life, and that it resuscitated their sense of humanity and togetherness. Kanzige said that since the Genocide she has lived with neighbors in biting poverty and loneliness.

She lives with her only surviving child, Diane Ibyishaka, who has just completed Secondary school education with the help of the Fund for the Support of Genocide Survivors (FARG). “Since they killed all my relatives I have gone through hard times but am glad to know that there people who stand with us, think about us and the handout will

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Engen Rwanda staff and Genocide survivors pose for a photo during commemoration events in Musambira

to Musambira to pay tribute to both the living and the dead. “We have come here pay tribute to those killed during the 1994 Genocide against the Tutsi but to also remember the living and tell you that we are not forgotten” said Doukoure. From Musambira, Engen staff visited to Kamonyi Genocide site located in Kibuza village where remains of over 47,000 victims of the genocide are laid.

“Th is s i te that started in 2005 was exclusively an initiative of the residents of Kamonyi district and it contains the remains of Genocide victims from Rugubagoba, Kayenzi and Rutobo sectors,” the district off ic ia ls sa id . Albert Kay iganwa, the Kamonyi district leader in charge of Youths, Sports and Culture told mourners that a project to g ive the Kamonyi Genocide memorial site a facelift was underway.

As part of the proposed improvements, names of the victims whose remains are resting at the site will be engraved on the wall and their pictures fixed as well as installing metallic storage shelving units. In the same vein Engen contributed towards the s i te’s maintenance and proposed upgrade.

Ph i lbert Mf i tunkub i t ingabo, the V ice President of IBUKA in Musambira said he lacked appropriate words to express gratitude for the t imely charity to the survivors. “When I see Rwandans like you helping fellow Rwandans, I feel strong and encouraged,” said Mfitunkubitingabo.

surely have a positive impact to my life,” said Kanzige. Customarily, Engen Rwanda gives back to society as part of its corporate social responsibility (CSR) and thrives to support initiatives geared to improve society and environmental protection.

In her remarks, Doukoure unveiled that the sellers of petroleum products had travelled

With us you are Number one

Engen Rwanda Managing Director and staff place wreaths at the genocide memorial site in Musambira during commemoration

An employee helping out one of the beneficiary

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MININFRA

T he policy statements on key issues include; integrated approach to energy planning, use of indigenous energy resources, energy efficiency

and conservation, energy pricing and subsidy policies, regulatory framework, energy sector governance, institutional framework and capacity building, triggering private sector participation and financing energy sector investment.

Power connections to disconnect povertyRwanda recognizes the importance of energy sector in the development of the country. The Government is opting to have a sustainable, reliable and affordable energy supply for businesses to operate, hospitals to function and people to undertake activities beyond the sunset. To make this a reality, the government is targeting to provide electricity access to 70% of households by 2018 and increase

power generation through both green and cost effective domestic resources and regional imports. In addition to electricity, MININFRA is also bringing innovative biomass solutions such as biogas digesters to a nation where 85% of energy consumption is from biomass, having reduced from 99% in 2000.

The current installed capacity is 160MW but GoR has set a target of producing 563MW by the year 2017 through diversification of energy sources to have affordable energy in Rwanda. Apparently, the government is developing domestic energy resources such as hydro power, peat, Methane, solar as well as importing electricity from neighboring countries, involved in regional projects including oil pipeline, regional interconnection all of which will increase the market size for energy trading in Rwanda and in the region respectively.

Rwanda actively participates in regional cooperation and integration in the energy sector and master energy plans in the EAC are currently being developed.

The East African Power Pool (EAPP) consisting of 9 members for cooperation and trading is in existence.National power generation capacity increased by 61.5MW through the completed projects such as Nyabarongo I (28MW) and Giggawatt Solar power plant, 8.5MW; others in pipeline are Kivuwatt 25MW, Gishoma Peat Plant (15MW) will also boost production.

Other projects envisaged to commence soon include 800MW of peat to power (under the stewardship of YUMN Ltd, a local company owned by Hakan), 100MW of hydro power from Nyabarongo II, 50MW from methane gas to be developed by Symbion, a US-based investor and geothermal exploration to commence soon on Rubavu geothermal prospect. Meeting those objectives would be impossible without the involvement of the private sector. Private investors and developers are already working closely with the government, participate in various forums and benefit from various incentives and schemes in the energy sector.

A total of 332 hydro sites have been identified for development by the private sector. A tender for 9 micro-hydro sites of which are expected to contribute to meeting Rwanda’s energy needs has been completed.

Regional Projects/Initiatives X Oil Pipe line for refined products to connect

from Eldoret -Kampala to Kigali expression of interest for construction of the pipeline was advertised and six contractors shortlisted.

X Electrical power projects under EAPP, such as

Rwanda’s Solar Power Plant

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Minister of Infrastructure James Musoni officiating at

the grand opening of the Rusomo Border post Bridge

several inter-country transmission lines currently ready for investment with Rwanda and Uganda, Burundi and DRC.

X Hydropower projects that have been identified and require feasibility studies.

X Discussions on a joint thermal power plant fuelled by LNG in Kenya: The project will involve private investors to design, finance, procurement, construct, commission, operate and maintain a 800-1000MW combined cycle gas plant. The gas will be provided through Liquefied Natural Gas imported overseas. The power plant is expected to boost the region’s power capacity to attract more industries under IPP/PPP.

Rural connectionsThe government is actively increasing electricity access through the Electricity Access Rollout Program (EARP) to improve access to reliable and cost effective electricity services for households and priority public institutions and part of this plan is to reduce the losses on the grid by upgrading the network. This program has helped the development of small and medium businesses, rural education and ICT solutions, and improved health outcomes through better service delivery in hospitals.

Schools and health centers with electricity access are 43% ( Primary& Secondary) and 80.28 % ( Health clinics) Launched in 2009, Electricity Access Roll-Out Program (EARP) is a five-year flagship program crafted to realize the primary targets of the EDPRS for the electricity sector. The medium term goal of EARP phase I was an increase of the total number of electricity

through MOBISOL-REG cooperation project. This will involve identification of off-grid rural and semi-urban beneficiaries in the Eastern province, create awareness, coordinate training of local technicians/sales agents and monitor installation and after-sale support. Additional 3500 households and 15 institutional bio-gas digester plants will be completed by end of June 2015 and 150 masons trained. Currently, there are 4,470 bio-gas digesters, 400 masons, 76 institutional biogas plants (52 schools, 12 prisons ad 12 collective centers). Electrification by solar of 300 schools in rural Rwanda under the EU funded IRARPPP project will also be completed.

Construction of fuel storage facilities will be facilitated to increase storage by 35 million liters (Oilcom 19million Liters and SP 16 million Ltrs) and support the process towards construction of 150 million liter Kigali Fuel Terminal. REG will also facilitate dissemination of 91,242 Improved Cooking Stoves (ICSs) and construction of 9 production units in 9 districts.Recently the Energy Sector were reformed to pave way to increased private sector participation from both within and outside of the country. The sector is not only reformed to increase private sector participation but also to maximize efficiency in services and simplifies tendering procedures to allow investors and other transactions in the sector to be quick and efficient.

The policy addresses critical sector challenges, including the need to:

I. Enhance energy security and better align electricity demand and supply;

II. Ensure that tariffs and prices for energy services are cost-reflective;

III. Reduce coordination failures and the cost of financing infrastructure;

IV. Meet ambitious energy access targets, without increasing the cost of electricity or subsidies, or compromising service quality and environmental sustainability;

V. Deve lo p t he re q u i s i t e i nst i t u t i o n a l , organizational, and human capacity to increase accountability, transparency, national ownership and decentralized implementation of energy service delivery;

VI. Strengthen sector governance and stakeholder coordination mechanisms so as to realize more effective partnerships and harmonized strategic interventions;

VII. Dramatically scale-up investments through effective private sector engagement mechanisms and a comprehensive and consistent legal and regulatory framework.

connections from 110,000 in 2009 to 465,436 by the end September of 2014 (about 22%), and cumulatively to 1,700,000 households by 2017, the equivalent of 70 per cent (48% on-grid and 22% off-grid). By the end of June 2015, a total of 50,000 new connections were realized. Transmission lines will be increased by 318.93 km and increase electricity generation from 160MW to 181MW in progression to the targeted 563MW by 2018.

Power imports will add 30MW while local and regional power generation will be pursued through the projects of; Giciye II, IPP Goldso I I , Symbion Methane Project, Rukarara/Mushishito, Hakan Peat, Rusumo HPP, Rusizi III, KPI Thermal and geothermal exploration. Other efforts to be summoned in the equation will include improvement of management of small hydro power plants through private sector involvement and implementation of electricity loss reduction initiatives. This will involve building staff capacities in operations and maintenance as well as establishing mechanisms to monitor losses—net metering.

EfficiencyMININFRA will also continue to accentuate energy efficiency initiatives. So far 866,427 economic lamps and 800 solar water heaters have been distributed to households with plans underway to install SWHs in 42 hospitals, 18 health centers and 200 households. To further strengthen the energy source diversification, REG will install 8,000 solar home systems

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RWANDA FOAM SPECIAL FEATURE

E stablished in 1983, Rwanda Foam is among institutions that suffered direct loss from the genocide losing 28 employees. This year, Rwanda

Foam commemorated fallen comrades for the 16th t ime. Among others, staff and management of Rwanda Foam had a walk to remember victims of genocide in Rwanda, visited the genocide memorial site in Gahanga where most of the company’s former employees are believed were buried.

Bertin Makuza, Rwanda Foam’s Proprietor and Chief Executive Officer noted that the choice of Gahanga Genocide memorial site is because they believe most of their lost colleagues are not only buried at the site but were also killed from around the same

them. On other fronts especially in support of economic liberation, Rwanda Foam has offered employment to family members of former employees with employable skills. On the other hand, Rwanda Foam helped others to kick start own income generating activities including a recent Rwf2 million donation to youth genocide survivors in Gahanga.

Support appreciated by local leaders, survivorsFor Celestin Ntaganda, one of the few who surv ived the genocidal massacres that unfolded in Gahanga during Rwanda’s dark 100 days in 1994, surviving albeit with a lot of pain became easier once fellow Rwandans; individuals and companies such as Rwanda Foam begun to show kindness and support.

Equally excited by Rwanda Foam’s efforts to support survivors, Egide Nkuranga the Vice President of IBUKA a national umbrella for genocide survivors welcomed the undertaking noting that acts of commemoration provide hope to survivors specif ically that what happened 21 years ago in Rwanda will never happen again. “In as much as survivors of the genocide need material support, they need moral support even more; having people around them offers a fortress for hope of a better, unified Rwanda to most of them,” Nkuranga shared.

area. “Remembering the genocide is part of the culture of Rwanda Foam. Just like the country, we as a company suffered a big loss during 1994 when hardworking colleagues were killed. We come to pay tribute to them because their memory is alive and will never die,” Makuza shared. To remember while rebuilding, Rwanda Foam has over the past supported the renewal of lives of survivors of the genocide particularly surviving families of the company’s fallen employees.

Among others Rwanda Foam contributed generously to the project of constructing the Gahanga Genocide Memorial Site so that the memory of the pandemonium is preserved while survivors acquired a place to decently rest their loved ones and mourn

Rwanda Foam founder Bertin Makuza pays respect to the company’s employees killed during the genocide against the Tutsi in Rwanda

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I t has been a custom for Rwanda’s leading multimedia service provider to pay visits to the 1994 Genocide survivors annually in different parts of the country since

2008. Star Africa Media Ltd, which is largely known as Star Times, is Rwanda’s dominant provider of Television broadcasting services us ing terrestr ia l d ig i ta l broadcast ing platform but besides the business aspect, the company has over the last seven years had a strong involvement in socioeconomic development of vulnerable people through

corporate social responsibility. This year 20 Genocide survivors living in Bisesero we re e a c h g i ve n a fu l ly g row n go a t courtesy of Star Times in its drive to uplift living standards. 39 year old Magdalene Mukangiriye, one of the beneficiaries of Star Times’ support this year described the goats as timely gifts.

“Surely our lives never remained the same after the genocide; our property was looted and had to start from zero with marginal means of surviving. For this, we are grateful to Star Times for such timely gifts which will undoubtedly improve our incomes,” Mukangiriye said. In similar efforts, Star Times gave electronic appliances, food and numerous household equipment to 1994 Genocide survivors of Murambi in Nyamagabe district last year as Hussein Kamanzi, the Company’s national marketing director narrates.

Kamanzi assured the survivors in Bisesero, Rwanguba parish in Kamonyi district that as Rwandans, they [Star Times] are ready to fight Genocide denial and revisionism as well as stand with them [survivors] at all times.“We are obliged to fight deniers and those attempting to re-write the history of our country; and as Star Times we pledge to continue supporting survivors from across the country”. Kamanzi continued, “We know that your needs are many requiring

Bisesero Survivors receive donation

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more than material support but all we can promise is a sustained commitment to supporting whenever possible.”

Many lessons learntAfter the vis it of the memorial during which the Star Times team was explained to concerning the suffering that Tutsi in Bisesero endured during the genocide, Wang called on all people to draw lessons from the 1994 Rwandan Genocide against the Tutsi and commit to safeguard humanity from ever experiencing such horror. In his conviction, Mr. Wang shared that paying tribute to victims and survivors is one way of fighting genocide denial and revisionism, noting that whoever has witnessed the killings that transpired in Bisesero which are well documented at the memorial site and so many such places across Rwanda has a true testimony to tell the world.

“It is now a culture for Star Times to Visit both the Genocide memorials and survivors of the mayhem. We, also, use the occasions to teach our staff some of who were too young or had not been born at the time,” the Star Times boss shared. He added: “It was a huge human tragedy and failure from which we as habitants of the earth should draw lessons and commit to fighting its ideology and make sure genocide never happens again”.

A c c o r d i n g t o M u c y o M a t h i u s , t h e a d m i n i st r a t o r of B i s e s e ro ge noc i d e memorial, it was only in Bisesero where Tu t s i s a ft e r be i n g h u nt e d a nd we re desperate stood their ground and tried to fight off attacks but in vain for while they used stones and traditional weapons, their killers were armed with guns, machetes, and pangas.

The victims fought off attacks and proved tricky for the roaming Interahamwe until June 26, 1994 when the French intervened, supplying the genocidaires with more arms.Having acquired the suppliers, genocidaires went on rampage; bombing down and setting houses ablaze as the Tutsi community of Bisesero was hunted as game, recalls Gasimba Narcisse, the representative of the survivors of Bisesero.

“But given that Rwandans embrace the spirit of unity that characterized the Tutsi in Bisesero when they put their efforts together to defend themselves, nothing will ever be out of reach”.

Ados Wang, CEO StarTimes Rwanda lays a wreath on mass graves in Bisesero

StarTimes Rwanda staff at the 1994 Genocide Memorial Bisesero

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R ipples sweep and wash over the face and surface of the clear waters of the pool, creating wavelets that lazily consume in the glows from the lights at the sidewalls. A not so swift but soft breeze also sweeps about, carrying with it an aroma from the kitchen as it eddies around, stimulating, to great heights, the guests’ appetites. Guests, as they heartily sip and swig, with a munch in-between,

are on business or leisure, each group in their own way, seem to be enjoying every bit.

Welcome to Kigali View Hotel, a Nyamirambo-based accommodation and leisure facility. Having opened shop in May 2014, the one year hotel has already built a high profile visibility, thanks to the aggressive marketing manager Nadia Nkera and the hotel team under the stewardship of Thomas Deyah, the Managing Director.

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Celebrating 21 years of Liberation

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A few months into operation, August 2014, the hotel got booking from FERWAFA and hosted three teams from around East Africa including; Uganda, Tanzania, South Sudan during the Kagame Cup won by the Southern Sudan. In December, the hotel, again, hosted a Rwandan team of sportsmen that stayed on for a week. “We host a number of local and international guests, and we provide in-house and outside services such as catering to institutions, during functions and events such as weddings and parties,” explains the head of the hotel.

Kigali View Hotel (KVH) offers accommodation services to varying sizes but with utmost comfort. There are with 8 apartments, which cost a guest $850 a month or $150 a night. The twin rooms, 10 in number, go for $100 a night, doubles (20) single occupancy $80 and $100 for a couple while singles cost $60; all including bed and breakfast, free airport pick up, high speed wireless internet and room service.

KV H ha s two co nference rooms one of wh ic h accommodates 150 clients and another seats 80, with peripheral services as overhead projector, writing pads, flipcharts, pens, internet and sound system. The swimming pool is open to both resident (free) and private guests where the latter pay Rwf5000 per session or Rwf35,000 per month. In the restaurant section, KVH provides Anglo-American and continental breakfast is provided Monday to Friday, while on Saturday-Sunday a brunch breakfast is offered.

Buffet lunch is offered with a soft drink at Rwf4500, with dinner Ala Carte menu and Nyama Choma on request. A health club that will provide massage, gym and steam is to be established in a few months’ time. “Personalised services to all clients are a guarantee, including the employees, which explains why when Serena is filled to capacity, some guests are brought to Kigali View Hotel. We create a rich experience for all our guests,” assures Deyah.

Contact us at P.O BOX 4161, Kigali - Nyamirambo - Rwanda

Tel: (+250) 786 006 274 / 789 000 025 / 788 888 500Email: info@kigaliviewhotel.net

Thomas Deyah managing director Kigali View hotel

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Avana Stone

Statuario Bianco Glazed interlocking

Glazed interlocking

Dynasty

Urban Stone

Targeting to address both puzzles of jig saw (offer reliable supply and ensure quality), RAK Ceramics, which is the world’s leading manufacturer of ceramic products then took a brave step and opened a retail chain to supply East Africa, RAK Ceramics and Sanitary Ware LTD. Rwanda becomes the second country in the region after Uganda to have a fully serviced RAK Ceramics showroom and retail store established.

“I knew almost nothing about Rwanda, until someone here insisted I visit the country and witness the economic boom and particularly

T o satisfy the demand in the Rwandan market, first there is need for reliable steady supply followed by quality assurance. The first element of the

demand for ceramic construction products attracted an influx of commodities from across the world in the past, which in their way served the need for increased supply needless to underline the substandard commodities that dominated the imports. Thus quality was never assured but not just for Rwandan consumers, it was an East and Central Africa regional challenge to construction sectors.

R AK CERAMICS SPECIAL FEATURE

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Pollar Sheen Ceramics Showertrays

Bathrooms

Aliraza Ladiwala Director of RAK Ceramics Ltd in East Africa

in the construction sector. Once I came here, that was it; we made commitment to set up shop here and we followed through with the setting up of this showroom,” Director Aliraza Ladiwala of RAK Ceramics Ltd in East Africa narrated. Founded by Sheikh Saud Bin Saqr Al Qasimi in 1991 in the United Arab Emirates, the ceramic products manufacturer has since grown to cover 160 counties in all continents. In Rwanda, Mr. Ladiwala noted, the company is set to offer a wide variety of ceramic products at affordable rates.

“As a company, we have over 2000 designs of ceramic products used in construction with a plant that produces tens of thousands of square meters of tiles every year. All this is what we aspire to bring to Rwanda in the near future at the most affordable prices,” he shared. Currently, RAK Ceramics has set up a showroom precisely on the building next to the National Institute of Statistics of Rwanda so as to offload Rwandans of the troubles of traveling overseas to access ceramic products manufacturers.

“At our showroom in Kigali, one can order for anything they want and in whatever quantities. Also you can order for samples to select from and we will transport them from our plants for you at no cost such that you can make an order that resonates with the type of construction you are working on.”

At the showroom,

X products already on display include sanitary equipments like Basins, Bowls and Waste Kits, Ceramic and porcelain tiles, Furniture, Showers, Mirrors and Cabinets, sinks, taps and accessories, among many others.

X An assortment of Tiles, Sanitary Ware, Bath Accessories and Lights and many other products have been displayed in a unique manner to allow easy selection by customer.

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Bathtabs